Ana Helped me smell some perfumes and her vibe was perfect , she's great !

To: Nieman Marcus Management RECOMMENDATION When my wife and I shop at the Fashion Valley Mall, we occasionally dine at Nieman Marcus's Restaurant. We have never been disappointed. Nieman Marcus's beautiful, pleasant and quiet ambience is friendly, welcoming and distinctive. The diverse menu, accompanied by the presentation, from the superb appetizers to the entrees to the desserts are exceptional, in every conceivable aspect, from quality to quantity to pricing. As important as good food is, my wife and I appreciate the warm and welcoming staff, such as our waiter, Randy (Randall), who made our dining experience Exceptional. Superb food is important, but it is not tantamount to one's overall dining experience, which was made possible by Randy. My wife and I are looking forward to many future dining experiences at Your Elegant Restaurant. Actually, my wife will be introducing her friend to your restaurant on this coming Thursday. Most Appreciative & Grateful Customers, Dr. Reid & Simi Jilek read more

I am so glad I found Wyatt. He helped me out and he made the entire experience as easy and painless as possible. Super kind guy- I'd come back to shop in store because of him! read more

The CHANEL Handbag Department is so friendly, helpful and knowledgeable. If you have the opportunity ask for Paola. She will give you unconditional help in choosing your next Chanel luxury purchase. Your SA is just as important as the purchase. They can influence your overall experience. My thanks to the wonderful staff. I love my Chanel card case I'm beige caviar. Thank you!!! read more

Horrible Customer Service I planned to buy a men's wallet at 10.30 in the morning. The store was empty at that time. Unfortunately, the sales assistant in charge was busy answering text messages and did not want to get bothered by a customer. Only after contacting another sales assistant I was getting helped reluctantly. Basic questions could not get answered (RFID). After sending in a complaint the general store manager called me and told me it is policy to help customers within 20ft distance and I should have been treated differently. read more

This Neiman Marcus is great! First of all they allow dogs, which I love. The customer service is excellent. As soon as I walked in the staff members were very attentive and pleasant. Monica assisted me and she was great! I spent a lot of time looking and trying on bags. She was so patient and sweet. She told me about a trick to help make the zipper smooth on my bags and jackets, apply hard wax. Overall my shopping experience was really great. read more

First off, I've been to a lot of high end boutiques and franchise stores before even Newman Marcus at a different location. This location especially is the worse I've ever been too. The staff is particularly lack of a better word picky on who they service based on how they dress. I was here visiting from Laguna Beach for my some bday with his friends so I decided to just walk and enjoy the plaza. So I found my way inside Neiman Marcus hopefully find something to buy just out of boredom. Fast forward I visited the shoe department and checked out some Ferragamo's just to add to my Ferragamo collection. The staff there didn't even acknowledge me for the 10min while browsing. Do I have to dress up all fancy and look rich to get their attention? The staff here acts of they make a million when they most likely make in a year I make in a month or most likely more. Maybe in Orange County it's different, because billionaires where I live wear torn sneakers and white t-shirts, shorts with slippers. Anyways, I was disgusted on how the staff treats their guest rich or poor. Louis Vuitton, Tumi, Cartier and Optika were the only stores in this Plaza that treated me with kindness. Management needs to educate the staff that wealthy customers don't always look wealthy when shopping. read more

The man working in the luxury fine jewelry section is extremely rude and off-putting. About a month ago, I went in to see their luxury jewelry specifically, I wanted to see if this neimans carries VCA. I asked the man if they sold VCA and he responded "no" with an attitude (as if I was bothering him.) OK, a week later I was browsing around and a very friendly woman helped in the jewelry section, and she informed me that VCA is the process of a buildout and will be coming soon. I thought to myself. "Hmmm why didn't the man tell him this last week?". Fast forward, to today..I was once again shopping in neimans and I noticed that the space is indeed under construction, so I asked the rude man, "what is the buildout for?" Just wanted a second opinion. He said "oh, they are just remodeling the area." I said, "I can see that, what specifically is going in there?" He looked at me like I was dumb for asking the question. He was so condescending and just plain rude. I said. "Isn't Vca going in the space?", to which he replied yes. I hope that when Vca Is open, that this guy isn't working the counter. It's obvious he hates his job and helping customers. read more

0 STARS is what I would have given if I could. Yes this store has beautiful things but HORRIBLE customer service. My fiancé and I came here to buy me a Valentines gift, a pair of Christian Louboutin double platform heels. I was wearing a skirt and tee and my fiancé was wearing a tank and dickies. They say never to judge a book by the covers, but I don't think that the sales people here are aware of that saying. The girl in the womens shoes department looked us up and down and didn't even acknowledge our presence. As soon as another woman came over and started to look at the shoes the sales girl came running over. I was stunned, here my fiancé and I were wanting assistance and wanting buy a shoe and here she was ignoring us. I then asked the girl if she had the shoe in my size, she immediately said no, without even asking me my size. How horrible, I left the store crying. I never felt so discriminated against, just because I wasn't wearing a monogram Gucci bag. I'm sorry but my designer handbag doesn't have the label all over it. I felt as if because we weren't decked out in obvious designer duds she didn't think we were worthy. Feeling defeated we went to Nordstrom and started looking at their shoes I described to a sales person exactly what I wanted he brought out an iPad and I was able to order my shoes. Nieman take note from Nordstrom, don't judge a book by it's cover and maybe you wouldn't have lost a $900 sale. We then came back a couple months later to buy a Michael Aram bowl for a gift and a male employee in their at home department was on the phone, his own personal cell phone talking about who's going to what party. I looked at him and he pointed one finger up as if to say one moment. Get off your phone! That was so rude, if I didn't need this bowl I would have left but this is definitely the first and last time they'll ever get my money. Train your staff better! read more

I always feel invisible in this store. I've been coming here since I was a kid, because my pop has delusions of grandeur and likes purchasing things with his NM credit card. I have never been properly helped unless I am with my dad, who always gets great service. This also means my dad likes to buy my birthday gifts here, which usually means I must exchange them, and they will only give you a gift card. Today was no different service-wise. I have a gift card and I was looking for a workout bra. They carry one kind. There were two ladies working, but one was helping a man who was buying like a hundred bras and the other one was sort of hanging around and didn't know anything about the workout bras. I had to ask the girl who was busy with the man to unlock the fitting room for me. While I was in the room, I heard the other saleslady go into the other fitting room, saying she had to change. The bra didn't fit correctly and so I left. The saleslady did not acknowledge me in any way as I exited. She was still helping the man, but I'm guessing he wouldn't have minded if she spoke to me for a second. I also stopped in shoes to see if they had any sneakers. The salesman here was very friendly and apologetic about their lack of sneakers. read more

I can only write about the section I frequent: perfumes. I always have a tremendous time dealing with the staff. There was the suave and interesting M. Chiles, now gone; there is the patient Ms. Gutiérrez, from whom, some day, I will buy a flacon of Houbigant; and the salespeople whose name I apologise for having forgotten, including the lovely russian dievitsa at the Sisley counter and the charming walloon lady. I hope management is aware that they have one hell of a team. This store may have the richest perfume selection in town. Like at the Louvre, forget about discovering all in one visit, but they have something you shall love. It goes far beyond the pink fruitchouli for girls and blue citrus/woody for boys. Examples: from Sisley, the ultra-green classic Eau de campagne and the take-no-prisoner chypre Soir de lune stand out. From Lalique, the aptly-named Perles is a hidden gem. From Houbigant, parfum concentrations are offered, and the new version of Essence rare. From Perris, some original stuff such as the decidedly non-gourmand Cacao aztèque. They even have the white-flower masterpiece Fracas by Piguet. If you want to discover N°5, forget the hype and try all the versions with an open mind. Only four stars because: 1) retail perfume prices are nuts (not just at Neiman Marcus). 2) Carrying the smaller flacons, e.g. 30 ml, would be nice. 3) If you please, N.M., bring the Chanel exclusives, the Saint-Laurent vestiaire line and the Heures de Cartier, which I believe are not to be found in San Diego. While I am at it, since Hermès is moving to la Jolla, you might want to start carrying more of their amazing products. Also, how about more Guerlain, so hard to find in the U.S.? The venerable Caron house ? The great old maisons of Grasse such as Galimard and Molinard ? And everything else as well ? read more

Lots of people every 15 feet asking if you need any help. #annoying There is very little here. It's so small it was almost claustrophobic. The options are extremely limited. To be honest, was not impressed at all. There were departments that were completely empty. This was quite a disappointment. Won't be coming back. read more

Tiny store....even smaller than Walnut Creek, CA. I poked around my favorite brands (Vince, Joie, Paige) and found nothing that struck my fancy. I do love NM, but this store is not a *flagship* ;-) read more

Love this store shop here all the time and they have the cutest gifts whether you're shopping for yourself or for aomebody else there is always great choices... Selma is the best so friendly always remembers you and asks you how you have been... very great customer service read more

Neiman Marcus Management Just wanted to share with you my thought about Susan Stoup, your expert sales specialist at your designer boutique at Neiman Marcus in San Diego, CA. It's my great pleasure to tell you how much I appreciate working with Susan. I met Susan at Neiman Marcus more than 20 years ago, and I have been shopping with since then. I am exceptionally impressed by her commitment to customer service, the products knowledge, and her expertise.  Susan is highly passionate toward her work. Her attention to details, knowing her customers likes and dislikes, her warmth, positive energy and attentiveness makes my experience beautiful anytime I shop at Neiman Marcus. She surpasses any expectation one can expect as product specialist. She is an invaluable Neiman Marcus member who will drive your corporation forward. read more

It's a really nice place which has a insanely huge variety of options! I love a modern clothing, especially nice quality shoes from a world famous brands. There is something I would like to brag a little bit, with my small recent purchase ;) read more

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Came here and have actually been here over the years but not my favorite store. Purchased a handbag for my wife which she loves. Service is always top notch but some associates seem snobby... thinking people are window shopping lol. I prefer Nordstroms. read more

I'm surprised the last two reviewers felt so dissatisfied with Neiman Marcus in Fashion Valley. I mean, who DOESN'T have an AmEx? It's the only card Costco will take, so it's time to jump on board! The decor of this NM was truly magical. Thousands of glittery butterflies were draped from the third story ceiling all the way down to the floor (check main page for photos). It made the escalator trip to customer service a little special. I had to sadly return a dress that I had purchased online (can only be done at customer service). On the third floor I was looking around for the customer service office when an employee kindly approached me and asked me, "Do you need customer service?" then ushered me in the right direction. SO HELPFUL. The woman who completed my return transaction was also very helpful and kind. I can't wait to come back here to actually SHOP and not just return stuff. read more

Neiman Marcus - Shoe Stores Near Me - San Diego, California

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My cousin mentioned that there was a bridal section in the store, so we decided to stop in. We walked in from the 2nd floor (entrance across from Nordys) and walked the floor. I asked an employee about the bridal section and they said that they didn't have it anymore, but the formal dresses were on the opposite side of the store. We walked over to the area and found limited formal wear. We were there for 2 minutes and a sales associate came up to us and asked if we needed assistance. I mentioned that we were looking for wedding formal wear. She mentioned that there were additional selection in the next room. Not even a minute later, another sales associate came up to us and asked if we needed assistance. Not sure if the employees communicate, but we had just spoken to someone and I'm sure she saw! Anyways, we went to the next area and there was even a more limited selection. We decided that we didn't find any dresses to our liking and went over to Nordy's. read more

Can I give zero stars ? In Dec 2019 my wife opened NM credit card (promised 5000 start points + 4x per $$ spent). Statement came in Jan 2020 with only 2x points. After back-and-forth learned extra points would take another billing cycle to post. Never gotten another statement (but i did made the payment so where is it ?) and then COVID shuts it all down. Last week logged in and learned all points posted for 2019 .... expired end of January 2020. WTF !!! I was told they never expire and even website said once redeam rewards exp 6 mos from issued but nothing about earned points . What kind of royalty can we be talking about if points expired less then a month since I learn of their existence ? I was trying to object but was thrown from one dept to another with hours of waiting. Hang up the phone. Anyone still there surprised that so-called luxury end dept store in Ch 11? Stay away !!! read more

Excellent service always! I used to work at Neiman Marcus years ago & the level training they provide and people they hire to help customers is exceptional! Ask for the beautiful Adriana in cosmetics who is knowledgeable in cosmetics. read more

I have been having hit or miss experiences in the beauty department. My first time shopping there, the employees were a tad bit too pushy, but informed me of a great deal where I would get $100 back in a gift card (this was a year ago). Excited, I spent the required $ amount and then a few months later was informed that it was before taxes and so I was $10 short from my $100. I was so frustrated since I deliberately bought an extra lipstick I didn't need. After contacting customer service twice, I was informed that I'd get the $100. Honestly, the oversight was not my fault, NM should ensure their workers understand the policy very well. However, they did such a great job making me feel like it was my fault. Therefore, my warnings about NM are: - make sure you get your rewards! You're spending top dollar, and therefore deserve it! - I had 2 gift cards which I handed to the associate upon check out, she didn't apply them to the purchase and proceeded to misplace them... Seriously? - the salespeople are soooooo pushy and like piranhas trying to upsell you. - know what you want as they will continue pushing and pushing you towards more expensive items and not care what your preferences are. I love NM but their customer service is terrible and I'll be doing my shopping online or at other stores :( I will say however, the star in my review goes to the Tom Ford beauty sellers who didn't push me to buy anything and remained professional. read more

This specific review is for Stevlana in the perfume department. She is a truly amazing asset to the store- knowledgeable of her products. I went in one day to purchase a gift for my dad- cologne. It was there when I was introduced to stevlana! Right away I felt a connection with her. She genuinely cares about her customers. She asked me what I was looking for Baccarat Rouge and began to give me a history behind the elegant perfume. She is amazing! I called her to purchase the very same perfume the following week! Stevlana you're amazing :) read more

MAINLY FOR THE LOUIS VUITTON. this is the only time out of hundreds I didn't have a good experience in a Louis Vuitton. I simply wanted to look at Chain Wallets and I'm picky enough to be quick. I know they were going to be closing soon but customers were still in Neiman Marcus so I went straight to Louis Vuitton. I walked in and didn't see anyone at first (from the first section) and saw their back door was open so I felt unsure if I should continue walking in. After a little a lady walks out of that door not even in all black like everyone else has to wear. Was she in the middle of changing out of uniform already ?? She was wearing a white button up that wasn't fully buttoned up. Top 2 or 3 buttons undone which was 1/3 of the shirt. Never seen an employee wearing that. I told her I just wanted to look specifically at chain Wallets (I know most don't carry a bunch in store so it should be quick to say yes or no to the selection of 4-10 that they have. She immediately responded "My brand doesn't really offer those things" YOUR BRAND ??? THOSE THINGS ??? As if it's looked down upon or what ? && they actually have over 50 of them... As she said that I walked forward and turned to my right and saw a glass case with what I knew were CHAIN WALLETS and there was an employee behind it IN UNIFORM who said nothing that whole time. The first employee continued saying there is something like this that is close to a chain wallet. And while she was talking I kept looking at her then at the case thinking well what about these in here. As I stare at them she finally says well we have these in here but these are different and they are called wallets on a chain. WELL if you're getting technical about what they are called , LV actually calls them chain wallets. OTHER PLACES call them wallet on chains. But either way by definition and description they are the same. It was such a confusing experience she seemed to not know what she's talking about. And the lady behind the chain wallets case didn't even jump in to help her. read more

Talk about rude I walked in there and I wasn't all dressed up but I was planning on spending a lot of money in there. So as soon as I went in there I went to look at a designer dress dolce 3000 the minute I touched it some rude women yells out the size I knew it wasn't going to fit me I was thinking of buying it for my sister never again will I shop there read more

First time going into this store and the lady in the front beauty counter, Anna from Tom Ford was super helpful and welcoming. I was skeptical to walk into this so called bougie store, but Anna made it a comfortable experience and really brought me and my fiancé to every fragrance counter giving us background information for some fragrances we are not familiar with. Found one that I loved(Xerjoff) and purchased. We will visit Anna again for all our Neimans shopping. read more

Neiman Marcus is an awesome store if you want to buy all brand names, high quality items (specially purses and shoes) and be in an uncluttered space with good light, layout, comfort and professional associates. I don't go that often because I like to buy cheap, but last night I got reminded of how good this place is, as I attended a party "Men in style" to see what was the latest in male fashion. Needless to say the party was a blast, but also the sales associates that were around their stations were super friendly when between checking the models and having a cocktail I asked for prices or to see some items. Even when I asked for a bag to carry the magazines I was offered, I got one promptly and with a smile. It reminds me the good image of Neiman Marcus. If you can afford to buy high ticket items there, go for it! read more

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I wandered into the Neiman Marcus cafe thinking that it would be the same as the cafe in the store across the bridge, but wow was I wrong! It's night and day- if you're longing for old style customer service and a 5-star experience, this is the place for you! To start they bring you a complimentary broth as a palette cleanser and a popover with strawberry butter, so yum! I ordered the spiced tea, the beet and berry salad, and the Parmesan chicken. All of it was perfectly prepared and presented. The flavors and textures were exactly as they should be- you know sometimes you get food that is beautifully presented but then is over cooked or rubbery or whatever? This was not that. Waiter Josiah was on pointe and made it such an amazing experience- seriously 5-star service. And the most surprising thing of it all? The prices were actually lower than some of the similar cafes of the area. I can't believe I've never been here before, but I will def be back- this may be my fave new cafe!! Now if only their clothes fit me I would really have a one-stop shop... read more

I ordered 3 Tootie Pies from Neiman Marcus catalog. One bite and three them away. Worst crust, so sweet it hurt your teeth and the Pumpkin had no spice to it. We also ordered the Monkey Bread rolls they serve in their restaurant. We threw them away also. What a waste of $277.00 good money. Will never buy any food from their catalog again. Extremely dissatisfied as were all my family. La Jolla, California read more

The store was out of the sneaker color I wanted but I still wanted to try them on so I could order them online. I was waiting for someone to help me out as I locked eyes with a sales rep who ignored me. After 10 minutes a sweet Spanish speaking lady asked me if I was being helped and sent someone my way because she was helping someone else. The "gentleman" who "helped" us had this look like we were wasting his time. He was an older man, bald; working in the women's shoe section. I asked for a size, he brought it out and I stated I needed a bigger size to which he exclaimed: "OMG, A BIGGER ONE?!!".. My husband was livid, my kids were astonished and so the man brought out the next size and said "That shoe is eventually going to fly off your heel" Excuse me? Who's asking you? I'm not sure if we were not worth his time because he was not going to make commission or what but to act nasty like you are not working retail is baffling. I took my business somewhere else and ordered the sneakers directly from the brand. There's no need to go and deal with uppity retail workers if you can have everything at your doorstep these days. read more

Worst return policy I've encountered in a decade. Terrible customer service on top of horrendous, outdated policies. I will never shop here again. I'd give 0 stars if I could. Save yourself, go to Saks or Nordstroms! read more

Nieman Marcus is great when you want things that are exclusive. This place has about everything from great watches to colognes always very fashionable. the staff treats you extra special and indulges in succeeding your satisfaction, they do really nice wrapping when it comes to gifts and there communication skills are there expertise, excellent place to shop! read more

Neiman Marcus - Great styles and unique - Shoe Stores Near Me - San Diego, California

The absolute worst company and return policy. Received some footwear as a gift for a birthday and attempted to return for store credit as they do Not fit nor are my style . They are brand new in packaging and have never been worn. They were able to locate merchandise in history under purchasers information but refused to service the client. I will continue to shop elsewhere and share this experience with others. There is a reason that I and so many shop at Nordstrom's Because they understand and know how to treat their clients. read more

For a high-end department store, NM is GREAT. Their sales associates are helpful, friendly and courteous. They don't come off as uptight or anything, like Bloomies does. Great brands and great prices when you come during their sales! I love that they have an LV and Chanel boutique. And their shopping bags are great. haha One thing tho, their customer service area is outdated and not inviting. Besides that, this place is great. read more

This is the spot to spend $800 on a pair of sneakers. Yikes. Those high-end name-brand items definitely are not for me, but a visit to the Fashion Valley Neiman Marcus is always fun. Wonder around and sample some cologne and perfume. Browse the sales racks and then slowly back away when some douch-y t-shirt is still $200. the staff pretty much ignores me as my thrift store threads tell them I ain't about to buy anything that fancy. Cool with me. My favorite spot of the store is up top in home goods. Here you can find all sorts of fun stuff for home or to give as gifts. It's also the spot to find deep-discounts on some quality items. read more

Had a great experience in their fragrance department. Took my husband in on a surprise shopping trip to buy an early Valentine's Day gift. Our sales associate, Enrique, was very patient and helpful and helped us choose a fragrance that we hadn't even previously considered. Will definitely return and buy again. Thanks for a great shopping experience! read more

I purchased several food items as gifts this year. Wow! Great experience. I checked out the Gourmet Food Section and the box treats along with the desserts. Nice selection. The cranberry-orange pecan cake was amazing! I was very happy with the quick shipping too. I gave a few boxes of the Cheddar crackers along with soup mix and that was also a hit. I purchased the Cookies Crumbs and Crust Savory Herb Crackers for myself. Pricey but very very good. I also picked up several boxes of the Yoku Moku cookies which are a very good butter cookie. The fruit cake is rather tasty too. I chose to review this location but my purchases were all online. Very happy with all purchases and the recipients are smiling. Next year many will get the cranberry-orange cake! Wow. Also the Neiman Marcus customer service folks are 5 stars. read more

It's a nicely laid out department store that caters to higher end merchandise and apparel. I had a family member work here a long time ago and she enjoyed her time here . read more

There's good & bad. The Good: The staff at the makeup counters are super friendly. They really want you to have fun & pick something that you love. They make it a personal experience & make an effort to get to know you. However, this is not the case for every SA. I have met some that only care about the sale & will NOT leave you alone. That irritates me & causes me to shop elsewhere. A few months ago i came here with my sister to buy her shoes for her wedding. She has wide feet which made it nearly impossible to find shoes at NM(jimmy choo, louboutin, etc). While she ended up finding shoes at the jimmy choo boutique, the SA's were awesome in NM at suggesting shoes & really trying to help find the perfect pair. The bad: -Definitely Understaffed -Some of the staff tries too hard to sell & it comes off coldly One occasion i came to this location to buy a YSL handbag. I was completely ignored by the SA because there was a woman(a plastic surgery nightmare) with her sugar daddy looking at Gucci sunglasses. I ended up buying at the south coast plaza location & this location missed out on a $2000 sale because some fake bitch was looking at $300 sunglasses. read more

I visited the Chanel boutique on July 8 Sunday afternoon. The sale associate was rude and condescending. I have been a Long time Chanel costumer and cannot believe how unprofessional she was. She basically refused to help in any way and any inquiry she immediately stated "we don't have" without checking. She had poor attitude and should be fired. I went to the Chanel boutique in Nordstrom right across and received way better treatment. What a shame and NM should be aware of what poor performance this SA gave and is losing business because of her! read more