Theory is great for tried and true classic pieces, and found some great stuff at this outlet for up…read moreto 75% off (cashmere coats!!) during their end of season sale. They will also steam your purchases if you ask. We left with our coats in nice coat bags perfectly steamed and hung. Great customer service!

I stopped by this store and was impressed with the service I got from Pamela. She was friendly,…read moreunderstanding, and provided an incredible experience at the Theory Outlet. Thank you!

Good decent service. Average selection of wearables and accessories. Average selling prices are…read morehigher than other retailers. They have some of the highest quality leather jackets.

I've been shopping here for a few years now and usually come back because I like the clothes and…read morethe deals. But last Saturday really put me off. The staff just had this energy like they were too cool to help. I asked the guy in the big hat about the sale and his response was, "What about it?" lol zero effort, zero customer service. Honestly felt like he was just getting paid to hang out. I still like the products, but the service really needs work. A simple smile and a little effort would make a huge difference.

Lantz was really a great asset and help to us during our 2 visits to Gucci on a recent President's…read moreDay weekend. To be honest, we came back a 2nd time in hopes he would be there when we would make our purchases and thankfully he was. His customer service was excellent from our first visit to the second. It didnt change, he was the same... helpful and engaging. He even encouraged us to shop around at the other stores and to come back if we didnt find anything there. We appreciated him... He was a factor in why we we returned. Located in the Desert Hills Premium Outlets section near Nike and next to Saint Laurent. You cant miss it. You may have to wait to enter but the line should move rather quickly as it did both times for us. All the employees were friendly but Lantz is the person you have to see. Great personality and deserving of your time, you will see. We purchased a zipper around Luce wallet for my mother and a messenger bag I've had my eye on for a while. The wallet she will really like as it looks like an archival piece similar to what she's had in the past and ones that have been handed down to her by my grandmother. Very happy with our purchases. We'll make sure that when we return, Lantz is there too. Grazie.

Exceptional Service from Doreen at Gucci!…read more My experience at Gucci was truly elevated thanks to Doreen. From the moment I walked in, he was warm, professional, and incredibly knowledgeable about the brand. He took the time to understand my style, offered thoughtful suggestions, and made the entire shopping experience feel personal and luxurious. Doreen's attention to detail, patience, and genuine enthusiasm for helping clients find exactly what they're looking for made all the difference. He went above and beyond to ensure I left not only with the perfect pieces, but also with a smile. If you visit Gucci, I highly recommend asking for Doreen--you'll be in the best hands possible!

The store was busier than normal but had a great experience nonetheless. Thank you to Arturo for…read morebeing kind at the checkout process!

Very unprofessional. Unprofessional male employee named Alex claiming to be a manager wearing…read moreunprofessional attire to work "white muscle tank top and heavy gold " Alex" tried adjusting my return refund to outlet lower price even though I presented a receipt showing the full price and when I called the customer service phone number listed on the website to complain and he refused to speak to the representative on the phone. I'm very unhappy with the service received at this store and I don't recommend conducting business there.

Cheap product, dress broke at an event. Can't return a broken dress in the store that's an hour…read moreaway! Extremely difficult return process been on hold 35 min so far calling the special number. Don't shop here!

I never leave negative reviews however, this aritzia does not greet customers or ask if you need…read morehelp. I was unsure if the fitting rooms were free to access or if I had to let a staff member know. I stood there for a minute as workers passed by me and never once asked if I needed a fitting room or acknowledged me. I ended up having to ask and they told me to go into any, and seemed very annoyed. The store was pretty empty, so for no one to offer help is upsetting. They do have a variety of clothes, but I personally would not go back.

Overall, we had a good experience here. Tried on a few different styles of jeans and jean shorts…read more Their sizing has definitely changed in recent years. Larger sizes with smaller size tags attached, A.K.A. vanity sizing. It used to be that I took a 25/26 and I walked out purchasing a size 23??? I was shopping with someone who recently lost a lot of weight due to some medical issues, and they couldn't find anything to fit. The store had mostly large sizes. We didn't have any issues with the people working here and the store was very nicely organized; seemed clean. I think they need to have a better variety of sizes.

I love this place! It's my favorite Brand for jeans. So comfy, and the outlet is where the prices…read moreare so good! Most items are usually 60% off. I get all my denim from here. They have a wide selection of jeans in different washes and sizes. I recommend this place!

Store will not honor return policy, do not shop here. I came in to ask for a return of a shirt and…read morewas denied. I bought several items from their location and decided to return 1 out of the 4 items I bought from the brand. One of the employees argued that we only have a "14" day exchange policy and they don't do returns. This is contradictory to what is written on the receipt, see photo attached to review. Keep in mind she said this prior to even seeing the receipt. The receipt also says "Exchanged or Returned" so there's a 2nd contradiction there. From the jump both employees were not helpful at all. Store was empty and they wanted to rush me out. I'm disappointed and will not be shopping at this store/brand again.

Love this spot, the staff are very helpful and pleasant. We came on Black Friday, and they have a…read morepretty good sale!

I was struggling to find the perfect birthday gift and I ended up having the best luck speaking…read morewith one of the workers named Arianna , she was super helpful, she knew exactly what I needed to buy to complete my gift. Truly a genuine soul! I'm definitely coming back for more of my shopping needs.

I went on Saturday about 5:30p, spent time looking through everything, carefully selecting my sizes…read moreand sizes up just in case, carrying everything around with me, etc etc. About 30 min later, I'm ready to try on things with the intent of purchasing. Just to be told that the fitting rooms are all closed. (They have about 8-10, I think). I asked the girl why and she said she wasn't sure. I asked if it was because of covid still to which she said, "no, they're just not opening them." She apologized and walked away. So I called her back to ask what the return policy is and if I can return them at any Guess since we live over 1 1/2 hrs away. She told me it can be returned within 30 days, but only at Guess outlet locations. Understood, but not convenient since again, I don't have locations near me. So I went to the cashier to purchase double of a few items with the intent to return whichever didn't fit. I asked if she could verify any locations near me that would accept the return. I also asked her why their fitting rooms were closed to which she said "because they're too busy." This is when I couldn't hold me frustration anymore. I've worked in retail for years, I get what busy is and I'm always empathetic to those in retail for this reason. But, this is causing them to lose sales! (This happened to me prior, but that was several months ago and they said it was for covid reasons then). When your manager is running his/her sales reports, makes sure he/she is aware that your fitting rooms are closed due to the inconvenience of "working too hard" on the days that bring in the most revenue. I even offered to put my own items away! I ended up not purchasing anything due to the frustration and inconvenience. If it's SO busy, then just open 1-3 rooms at a time. Limit the amount of items someone can take in. Easy solutions that won't affect revenue!