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    Neiman Marcus

    3.1 (120 reviews)
    Updated 1 month ago

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    This is the same gentleman that did not welcome, approach, or assist me in any way.
    Frank G.

    FIVE STARS for this particular men's salesperson, his last name was Jean (I forgot his first name, sorry man). As someone who frequents Nordstrom and Bloomies, this was my FIRST TIME into a Neiman Marcus, and if it wasn't for the gentleman who made my sale, this review would be ONE STAR. Mr. Jean was absolutely fantastic, he was very personable and made us feel welcome and want to come back. HOWEVER I WILL NOT COME BACK to this location without this issue being addressed, another reviewer posted about this salesman years ago and he is still there, and he made my girlfriend and I feel uncomfortable and out of place. For somebody who works in a retail store, I'm sure he'd get many more sales without a sour, judgmental attitude. As I approached the shoe section and looked at some Balenciaga's, it seems he judged me by my "Jordan's" and did not acknowledge me once. I immediately left the area to the men's clothing and the gentleman appeared to have stepped into view to watch my girlfriend and I for what appeared to be a loss prevention measure. I assure you we were not out of place. We ultimately went to the Theory section from which I made my purchase. Before being helped by Mr. Jean, I felt extremely uncomfortable, and would like to be REACHED OUT TO regarding this gentleman. I will revisit the store to meet management if necessary.

    Service???
    Sheldon T.

    Great customer service...I get it...not a lot of traffic however the engagement in the men's department is deplorable.

    Gorgeous Prada's - one of my fave pairs of shoes!!

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    5 years ago

    Just bought a Tom Ford fragrance...love the fragrance but NM didn't even give any samples with it like I would normally get elsewhere.

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    6 years ago

    Dan in the dress department was a delight. Thanks Dan. I have three new gowns to wear to events. Fantastic!

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    4 years ago

    I love the Cosmetic Department. Especially Chanel, Dior, Chantecalle. The sales people are friendly and very knowledgeable.

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    Ask the Community - Neiman Marcus

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    (276 reviews)

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    Neiman Marcus - shoes - Updated May 2026

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