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Neil's Auto Repairs

5.0 (1 review)
Closed 8:30 am - 5:30 pm

Services - Neil's Auto Repairs

Bumper repair

Auto detailing work

Auto diagnosis or inspection

13 More Services

Auto frame testing

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Routine automotive maintenance

Transmission leak inspection

Rear-end damage

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7 years ago

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Akins Collision Center

Akins Collision Center

(4 reviews)

I drove out to Winder to visit Akins Ford for an estimate on fixing my poor wrecked F150. It looks…read moreterrible. I cried and cried! I really need to get it fixed and I want it fixed right. One good thing about the aluminum bodied Ford pick up trucks is that you almost have to take them to a Ford dealer to get body work. It takes specially trained technicians to work these on these aluminum bodies. They have to have special tools and they have to have special training. I've never had any work done at Akins Ford but I've heard lots of good things about them. The people in the office were very nice and very helpful. It only took a minute or so before the estimator came out to meet with me. He was very professional and pretty quick. He told me he would email me the results of his estimate. It is a huge dealership with hundreds of cars and trucks in stock right on thelot. There's a lot to see . They also carry Chrysler and Jeep products. They have a really rad Jeep display in front of the building. They parked three of them climbing some huge boulders and they look pretty cool. I am very happy with the service I have got so far at the Akins Ford collision center. I have complete confidence in them doing my repair for my truck. I would not let just anyone touch it.

Poor communication and lack quality control. That pretty much sums up what you can expect from…read moreAkins Collision. Updates on progress were few and far between. AJ is the worst services manager I have ever worked with. No call backs, rarely ever answer's his phone, no updates on progress, slow progress, terrible parts ordering practice, no qaulity control or over site on repair process. Not sure how this guy keeps his job. I will say that Eric and Tim, who are over AJ, where much more helpful in terms of communication. They too failed to follow up on quality control. This took multiple trips on my part to get my vehicle. If you say the vehicle is ready, you should probably actually lay eyes on it and make sure it is. Leaving parts off, and not checking that parts are fully attached is just unexcusable. Take some pride in your work folks! Maybe you all need a check list to follow so you don't miss steps in the processes, or if you have one, try following it. Pro: The paint looks good. Parts seem to be good after fixing some issues. Cons: Communication, or should I say the lack of. AJ as my service manager. Quality control. Paperwork incorrect, has the wrong name on it. Loud and annoying ladies in the attached rental companies area. Sounded like a party in there. Not exactly what your looking for while sitting in the waiting room. Need to take the nasty temporary floor mat out of the car before hand it it over to the customer. Do yourself a favor and find another shop!

Neil's Auto

Neil's Auto

(2 reviews)

Christian family owned and operated. Great work. They had my truck back to me in less than a week…read more,after an accident. Matched the paint perfectly.

I took my truck in to the shop to get a water pump installed and a thermostat installed. They said…read morethey could have it done in one day. They quoted me $858. I called the mechanic that referred me to the shop and asked him if that was a fair price because it seemed high. He said yes it's a fair price so I figured if I'm paying a premium like that the job would be done right and they would have it done in a day so I figured it was worth it. When I pick my truck up and drove it for a day or two I noticed the temperature was going back-and-forth a good bit. I called them and talk to them and they told me that there may be air in the system still and to burp the reservoir. I did that and my temperature still was erratic. About three days after I got my truck back it ran hot. I had to pull over and let it cool in order to make it home. On the way home it started making a rattling or grinding sound that I've never heard before. The truck is a 2014 and I've had it for five years and it has never given me any problems until now. They gave the truck a clean bill of health when I left the shop yet it was running hot and had new noises. I had to take another day off of work to take it back up to the shop and let the mechanic listen to it and see what he thought. He told me the noise was an idler pulley and the temperature issue was a coolant temp sensor. He said in order to replace those two parts he would have to remove the intake to put the sensor on and it would be another $650. I thought that was strange so I got another mechanics opinion. He immediately told me after hooking his diagnostic machine to my truck which Niel's never done that the coolant temp sensor was fine and it was reading perfectly. He then told me they probably did not put a thermostat in it or installed the thermostat wrong. When he got under the hood and started looking he noticed that the water pump bolts were not even finger tight and about to fall out. He took the thermostat housing off and found that the thermostat was installed upside down with a gasket jammed in there. He then called and priced a water pump that was $100 and they charged me $280 for that same part. They charge me $75 for the thermostat that was $15. Moral of the story if you ever get work done on your vehicle always call and price of the parts yourself if the shop is charging you 300% markup on something more than likely they are crooks

Neil's Auto Repairs - autorepair - Updated May 2026

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