Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Thank you for the excellent service on my in-laws' ADU project. Out of several companies we…read morecontacted, Aced It was the only one to offer transparent options, including an option to help on critical steps if we went the DIY route. From the initial contact, Alex gave detailed advice. During the consultation, Caleb was very thorough and answered all our questions. Their honesty and willingness to handle technical steps other contractors avoided made our decision easy. The digital paperwork was seamless and the install came out super clean and professional. They didn't just leave a mess behind like some other contractors do. My husband and in-laws are thrilled with the results. We highly recommend their services.

I contacted Caleb for a second opinion after being quoted $2,400 to repair my Carrier furnace. I…read morewas told multiple parts needed replacement, but Marcus's diagnostic revealed it was just a mixed wiring issue. The repair cost a little over $300 instead. Marcus also identified that my furnace needed rebalancing, a drain gasket, and pitch line correction, all of which were covered under the membership. Honest, knowledgeable, and transparent service. I also signed up for their membership plan. Highly recommend.

100% the best experience I've had with an HVAC company or maybe a contractor in general. I had been…read moredealing with horrible and unprofessional contractors sent by First American Home Warranty, so I decided to hire my own company, and the difference was night and day. From the beginning, I spoke with Anthony, who I believe is a manager or scheduler. He was incredibly knowledgeable about the issues I was having with the furnace. He was patient and explained the different parts of the furnace in a way that made sense, instead of it all sounding like a foreign language. He was also very responsive and text-friendly. On top of that, he gave me advice to contact my warranty company and get written confirmation of what they would and would not cover regarding costs. He didn't have to do that, but he made it clear he didn't want me spending money unnecessarily. The technician they sent was equally great. His name was Andrew, and he was on time and communicative throughout the entire process. I was at work, and he provided constant updates and photos. He went above and beyond with the service and even swept up the garage before leaving. All in all, I would absolutely recommend going with these guys. I know we're all trying to save a buck here and there, but you truly get what you pay for. These guys are top of the line. I hope I don't need HVAC service again anytime soon, but if I do, I know exactly who I'll call.

Great response time and reasonable pricing! Our furnace motor blower went out and they were able to…read moreschedule me for repair the next day. Andrew was great and was able to replace the part in a timely matter and was really nice. Will recommend.

I had my office mini split heat pump replaced. As scheduled Crispin and Kevin arrived on time to…read morestart the job. They did an excellent installation. And they cleaned up the job site afterward And, I am very happy with the concealed AC condensation drain line. It will be concealed behind the drywall in the garage. It drains directly into the laundry drain. Hats off for a job well done. Also, a shout out to Jesus Ochoa for arranging interest-free, 18-month financing.

I cannot say enough good things about Kevin S and Milo F from J Martin Indoor Air Quality. Before…read morecalling J Martin, I had two other HVAC vendors come out for a zoning issue. The first quoted me an absolutely ridiculous price that would have cost an arm and a leg. The second guy offered to do it for cheap but he couldn't figure out the issue so he just disappeared and never showed up. Kevin and Milo came in and had to clean up the mess left by the previous contractor, then thoroughly tested all the zoning, dampers, and zoning board to actually diagnose what was going on. Not only did they figure out the real issue, they fixed everything completely and at a very fair price. On top of that, Kevin noticed my thermostat wasn't functioning properly and replaced it on the spot, explaining exactly why it was causing problems. Kevin is extremely knowledgeable and clearly knows this stuff inside and out, but what I really appreciated was how he explained everything in a way that actually made sense. No pressure, no sales pitch -- just honest options, estimated costs, and pros and cons for each path forward. And a huge cherry on top: they cleaned up extremely well afterward. Given the mess that had been left behind before, this really stood out to me. Everything was left neat and organized, and they made sure the area looked better than when they arrived. That level of professionalism and respect for your home goes a long way. Kevin is also just a genuinely great, friendly guy -- the kind of person you actually trust in your home (and honestly, the kind of guy you'd grab a beer with). Milo was also professional, efficient, and clearly knew what he was doing. Together, they were an awesome team. After this experience, I will absolutely be using J Martin for all of my HVAC needs going forward. Huge thank you to Kevin and Milo for turning a stressful situation into such a positive experience. Highly, highly recommend J Martin Indoor Air Quality!!!

My old HVAC unit was old and the electric bill was crazy high. I was looking for a replacement and…read morereceived a couple estimates for different options and brands. Among the options, Anthony did offer a good price for CARRIER - 4.0 TON 18 SEER VARIABLE SPEED HEAT PUMP AND MULTI STAGE FURNACE. I did a research about this particular unit and decided to go with it rather than going with other brands like AC Pro and Daikin where they asked for about the same price. Anthony also matched the 12 years warranty offer like Daikin. 24 months payment with 0 interest was also another good deal. The crew Jose, Ethan and Oscar showed up on time and completed the installation in one and a half day. The old unit was removed and platform was inspected before putting the new one in place.they also installed a new breaker box for safety. The finished looks a lot nicer than my 20 years old unit. Overall I'm happy with the service and can't wait to seeing how it gets us in summer.

I had a problem with my AC. It wasn't working so we called diamond air…read more Very fast service. They arrived the same day. Very organized. They came when they said they would. Communication was great -took pictures and explained problems. No upsell. Great price. Technicians were nice and professional. Tested my ac to make sure it worked. Definitely will use them again!

We contacted All City for an emergency repair and we were immediately put in contact with Sergio…read moreC., the plumber that rapidly came out to help. Although he was unable to fix the emergent issue because the leak was from the fire suppression system (a specialized license is required to fix that), he found a major problem in our front yard with the water lines and pressure regulator. He took the time to kindly explain the severity of the issue and we soon scheduled for the repairs to be done. His work is at the level of high craftsmanship and he guided us through the decisions regarding the scope of the work. We will absolutely request him for future projects and recommend him and All City for your repairs.

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

From start to finish I had a great experience repairing my A/C and Heating HVAC residential system…read more The Service Tech was professional, on time and had great communication. The work was done quick and correct. The bill payment system was a piece of cake and we were able to do everything directly from our cell phone via a texed link. We are very happy and would use Fire & Ice again.

I had a simple rerouting of sediment trap for sale of house that needed to be performed. Brandon…read morewas quick with responses - offering servicing my house at a reasonable price. Tech Daniel made quick work of the project. Very friendly and professional. Job was completed as expected. I highly recommend going with New Age Air for future HVAC services! They easily stand out from other HVAC companies

After 30 years of non energy efficiency but faithful service, we changed out our HVAC. Decided to…read morebe proactive before old system taps out in mid summer Saw the quality of work by New Air at work and went with them. It was an all day job and they were meticulous. These new high efficiency units need professional installation. Every consumer report said "if installed properly" the units can last 20 years. I'm excited and confident about our system

I got several quotes for new heating and ac. These guys were well priced and gave a lot of info on…read morewhich systems would give tax rebates. I decided to go with them and I am so glad I did. They went above and beyond. They installed my new heater and ac. Plus they made it level for the ac to sit on without adding more cost. And they helped me with my whole house fan shutter that I couldn't get to fit. They were nice and professional and I really appreciate the work they did. I will definitely be using them in the future for all my ac and heating needs. Thank you!

We were recently faced with the harsh reality that our original 24 year old A/C needed replacing…read more With that I began my search for a reputable company in my area. I saw all the amazing 5 star reviews for True Blue and noticed a common theme. Honest, fair, professional, informative, nice, competitive pricing. All 100+ very positive reviews and not a single negative review. As we all know, that's essentially nonexistent when dealing with the public in any capacity, particularly when it comes to the HVAC service industry. I gave them a call to schedule an estimate. Lisa answered and was amazing with accommodating my schedule and with all subsequent correspondence. Shane came out a couple days later, educated me on the new systems, patiently answered all my questions and took his time explaining in detail my options (I ended up going with the Bosch/heat pump. Quietest compressor I've ever witnessed). Shane sent over a quote that was less than another quote I had received and with many more upgraded options including a $2K federal tax credit. Much more overall value for my money. Shane's crew (Kevin, Rudy & Brandon) came out on the scheduled date and time and handled business to perfection. Removed my old stuff, installed the new equipment and made sure everything was working flawlessly before leaving that same day. The enter process was seamless. Like so many others, I can't recommend Shane and True Blue Heating & Air Conditioning enough for anyone looking to replace their HVAC system. There aren't many small, family owned businesses like this one any more.

We recently had my HVAC system serviced, and I couldn't be more satisfied with the experience. From…read morethe initial scheduling with Cris Dulay to the inspection, everything was handled professionally and efficiently. The technician arrived on time, explained the issue clearly, and walked us through the recommended solutions without any pressure. What really stood out was the attention to detail.They focused on what actually needed to be fixed. The work was completed quickly,(Jacob Law, Christopher Gonzales) and my system has been running smoothly. Customer service was excellent, friendly, responsive, and knowledgeable. I would definitely recommend this HVAC service to anyone looking for reliable and professional service.

This morning we had our AC Unit inspection, our technician Cris Dulay arrived, on time and ready to…read morework. He immediately got to work inspected our unit, washed the outside unit, changed the filter, and did a complete inspection. All was clear, and we are ready for the change in season. I was pleased to see he also sent us recommendations for features to protect and enhance our air conditioning unit. No sales pressure, no big presentation on the features, just the facts. These recommendations were also added to our service invoice for our review. Cris was clean, presented himself well for the company, and was very pleasant mannered. Great Job!