Referred to me by my neighbor across the street who went with Allison Air Conditioning for a full brand new HVAC install including zoning.
SHORT OF IT: Expertise (industry knowledge), honesty, sincerity/genuineness, value of quality and integrity are how I would sum up Steve, his company and their offerings in my experience of them.
THE LONG OF IT:
There are certain purchases in life where these factors above always should come first, above anything else, especially expertise and sincerity, if you're looking to spend thousands on a brand new AC, Furnace, Duct and HVAC system (in my unique case). Without expertise and deep knowledge of industry or profession, saving a few bucks here and there could cost me a ton of money down the line.
What I love most about Steve and his company during this process of evaluating different HVAC companies here in Southern California is that Steve will give you the recommendations that make the most sense for your home and your specific situation. Some of the other companies I am evaluating have withheld information or withheld making a helpful recommendation to me because they wanted to keep costs down hoping I would just sign with them, one company even pulled a gimmick like "Hey! Sign within 24 hours or the price I quoted you goes up!" I'd rather actually be told what would be the best situation for my budget, rather than someone not telling me something helpful because they think I'd be turned off by spending a little bit more. Specifically, in my case, no other company prior to Steve told me about the benefit of adding additional returns to the house when replacing a Central Air HVAC system. I am a voracious reader and someone who does extensive due diligence when it comes to anything in life, especially big purchases, I researched Steve's suggestion extensively online and learned that various HVAC experts throughout the country also said the same thing for my unique situation, confirming what Steve had told me. Can't express enough how appreciative I am of that. Only 1 other company after Steve's company made a similar suggestion. When I went back to a previous company I'm evaluating sharing with them the idea of adding additional returns, they admitted "Yea, I have 5 in my own home, sorry I didn't make that suggestion, wanted to be competitive with the bid."
In my experience thus far, Steve and his company actually want you to make the best choice for your home and he is one of the most GENUINE people about the whole process and what is best for your preferred needs and situation. Doesn't rush you in your process. It gives me assurance that this is how they would do business whether it's a simple maintenance call or service call or in my unique case installing all new HVAC equipment after 25 years of having the original builder-grade stuff in my house. All the homes in my neighborhood are older, built in 1990's originally with all original builder equipment, my neighbor, who is upgrading his home's HVAC (with a much more complex and technologically advanced setup than what I'm looking at) is the one who told me about Steve and Allison Air Conditioning in the first place. He highly recommended them.
One more thing I love about Steve, he follows up and follows through when you connect with him on questions, and he is detailed/thorough, this may seem standard, but there are two HVAC companies in this So Cal region that I met with that didn't even do that. All these seemingly minor factors add up and reveal how a company does business and the quality of what you'll be getting.
Sincerity, expertise, honesty/integrity, and follow-through are always some of my primary personal factors, would recommend Steve / Allison Air on just those factors alone. read more