Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General…read moreManager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you're the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company. Builder Selection Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate. While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he's just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as the process with them progressed. Design I already had a pool design done by another builder but wanted to get estimates from other builders. I called five and Shane was the first to to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials. Build Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property. The project wasn't trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn't satisfied. None of which were charged to us. Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn't being done to design, he stopped the work and redid it to design. There's so much more to write but that would make this review too long to want to read. Our pool is amazing and we're extremely happy with the result. Also I didn't feel that once the pool was finished Shane would disappear. In fact, he's still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can't say enough about their responsiveness.

Randy Herzog is the ONLY guy I would trust to build a pool for me--even if I had a million dollars…read moreto spend. A sweetheart of a guy, very knowledgable with great, skilled, dependable crews. My pool turned out flawless. Can't say enough about Randy!

We used Elite Pools to build our pool, spa, decking and propane fire pit. I have referred them to…read morenumerous friends because they are so fast, reliable and friendly. Randy is a top notch, experienced pool builder and won't steer you wrong. They made an error in the placement of my fire pit and immediately pulled it out and redid the whole thing at no cost to me. The small mistake was rectified so quickly that I almost didn't even notice it. You can count on them to make everything just right. Randy clearly takes pride in his work. His employees worked in the pouring rain for several weeks to make sure that we were on schedule. They were the nicest guys, too. Randy started our pool in mid-May and we were hosting a pool party on July 4th. Building a pool is a huge commitment. You can't go wrong with Elite Pools!

TP&P is very lucky to have some exceptional people working at their company. I was compelled to…read morefollow-up on my previous high marks after our project foreman, Robert, went way above and beyond to fix multiple post-freeze issues that completely shut down our beautiful new pool. The loss of power for almost a full week literally transformed our pool into an ice rink, while the expanding ice in our pipes and equipment took its toll. Despite TP&P's dramatic volume of repair calls after the recent historic winter storm, Robert came out to our house personally to inspect the damage, then within days, he and his team were on site. Within another couple of days, Robert had our pool up and running, even while we're awaiting a replacement for our cracked UV system. I also wanted to mention that we were very lucky to have Michael & Tina as our TP&P sales pros. They maintained great communication throughout and the few minor issues that came up were handled with care and efficiency. They actually took the time to personally come by our home often, ensuring everything was going smoothly and that we were happy and our expectations were being met. In closing, I just want to again give my sincere thanks to Robert for rescuing and resuscitating our beautiful TP&P pool after such a stressful winter weather ordeal.

Updating review that all our pool lights lasted only a few years likely due to the original GFCI…read moreissue in which our own electrician had to fix as Texas Pools and Patio gave us the run around

I hate to see anything less than 4-5 stars for O'Neill. Very easy to contact and my experience:…read more Dealing with O'Neill pool in Lakeway. On service/repairs. They are superb- Dan & Jason on repairs. And Chris manager. I also met two great office folks. Prices reasonable, and Chris doing all he can to find appropriate parts. I rate solid 5 Star. S

Very professional. They fixed my pool's heater. They came, diagnosed it, ordered the part and…read moreinstalled it. It was quick professional. They also clean my pool. Best pool company I've ever used.

Richard at Trinity Pools is such a rockstar. We interviewed 6 pool builders and he was the clear…read morewinner. He's built 100s of pools in Austin, has some deep connections with the city permitting and building department, and knows all the right people and sub-contractors. He built our pool in just over 12 weeks. An absolute record time in the pandemic/construction rush. I recently went to get some chemicals at the pool store they seriously didn't believe me. Most of their customers have been sitting with layout lines in their backyard for more than 6 months. This is all on top of superb quality. Top-of-the-line pool equipment and paster were all included in the base price, he only uses the best. Rich also knows how to run a business. Always answers his phone, always lets you know what's up, on the job site virtually every day. It was a stress-free and wonderful experience. This is the guy to build your pool.

A beautiful and modern pool!…read more We've been on a long journey to renovate our pool. Long "prelude" short, the first company we hired destroyed our existing pool. Every subsequent contractor we interviewed stated they'd never seen such damage. One wouldn't touch it, another would not guarantee the work and others offered to simply fill it in. Needless to say that we were dismayed. Along came a recommendation from a long time friend (thank you Michael Curlee) who connected us with Richard Ginsberg owner of Trinity Pools and Scapes. Richard is a no nonsense type of person who rips off the band aid with care! He understood our view and was confident that he could get us back to enjoying our days in the pool and evenings in the spa. Working with Richard was a refreshing experience. Demolition began as soon as the permits were approved. Like clockwork, subs came and went without any stoppages. The crews worked tirelessly including Saturdays and sometimes in the rain. Richard knowing that we were fresh from a horrible experience, kept us informed throughout the process. We appreciated his patience as we worked through the selections and yes, one design change which is what happens while one waits on the City for permits...more ideas spring up! We've been enjoying our pool for about a week now and we couldn't be happier with the result. You'll be as thankful as we are for hiring him!

Absolutely I would call Austin Leak Detection again!!! I've contacted them on two different…read moreoccasions, and both times Olga quickly responded to my request for a pool inspection. She's genuinely a good person, and easy to talk to. And the technicians that come out (Ethan, Christian, Forrest) are very polite, professional and experienced. Hope you don't have any pool leaks, but if you do, this is a good, honest company that I can highly recommend.

Experienced and professional. ATX scheduled us 3 weeks out, and then they were able to get us an…read moreearlier appointment (2 weeks out). They were on time for the appointment. And they got right to the job. They detected a leak in the main drain for our inground pool. And they plugged the main drain. All within 90 minutes of arrival. The leak repair specialist told me he has fixed leaks in countless pools. He had to wear a drysuit because our pool was fixed in the winter, and he had to dive to the bottom. Very impressed. I highly recommend this company to anyone who has a pool leak.

After my auto accident, I injured my back and really depend on my hot tub for recovery and pain…read morerelief. Unfortunately, my spa wasn't heating properly. Josh from Easy Pools came out, cleaned my filter, and got everything working again. He was professional, knowledgeable, and took the time to explain what was causing the issue. As soon as the filter was cleaned, my spa was able to heat correctly, and I was back to enjoying the therapeutic benefits I needed. I'm very grateful for the prompt service and expertise. Thank you, Josh, and thank you Easy Pools for taking such great care of your customers. Highly recommend!

Would not recommend…read more We hired them for weekly pool service and kept them for around 8 months before they 'quit' due to me calling them out for unprofessionalism. Specifically, I have security cameras on my driveway and pool so could see when they would come to service the pool. Many service visits would be less than 10 minutes. A couple months in to the service relationship, we experienced our first no-call-no-show. We received no email about the missed visit and so I inquired and asked for a refund for the missed week. They gave me a refund for that week. Then a few months later, it happened again. No email telling me why the visit was missed. I emailed them saying that it was unprofressional and I shouldn't have to be micro-managing, checking every week whether the service was done, and I expected a refund again for the missed week. The owner replied in a very defensive way, implying I had not read the service agreement sufficiently ... "As clearly stated in the agreement, our company observes four scheduled holidays, during which regular service does not occur. December 30 falls within that holiday period, so no service was scheduled for that week." However, after re-reading the agreement, it stated that the week of Christmas was one of the holiday weeks, and Dec 30 did not fall on that week. So the owner was flat out wrong about this. They also said that I "received at least two additional service visits beyond what is contractually included, at no charge ... those visits were provided as a courtesy" which not a reasonable excuse for missing a visit without notice. Ultimately, they stated "No services were missed that fall outside the terms of the contract, and no refund is due for the week in question" which is a false assertion. When I questioned the two courtesy visits (which I had not recorded myself), they stated one of them was "An additional service visit in July, resulting in five total visits that month." The service agreement clearly stated that I (the client) pay monthly, and the service we receive is weekly visits. So this "courtesy" visit was not actually a courtesy visit at all. It was an expectation. Finally they stated "to bring this service relationship to a clear and orderly conclusion, we will schedule your final service visit for [...]" which was a "you can't fire me because I quit!" way of handling it all. Rather than apologize to the customer for a missed visit, they: - got defensive and tried to imply I hadn't read the terms of my agreement - made false assertions Unprofessional and dishonest. Edit: The owner already replied to this review in the same tone used in the emails ... "your pool was consistently maintained in accordance with that agreement" ... it's almost as if they've been to small claims court before and now choose their words carefully to never imply wrongdoing. As it stands, I never received a service visit the week *after* Christmas even though I should have per the service agreement. Just know that if you hire this company, your experience will not be hands off.

These guys are on point. I had a massive leak, a leaking fountain and a broken drain. They were…read morefast , efficient and friendly and cleaned everything up. I had my questions answered by the owner upon inquiry. He was clear and concise and sold the deal for me. My experience with pool companies thus far is that it is a shady business. We bought this house a year ago and I inherited some problems and never owned a pool before. I spoke to many companies and had several people out to look at the problem. The good thing about the runaround is I became very educated doing my research to substantiate all I had been told. I am so grateful and satisfied with the work from Austin pro- leak. Can't recommend these guys enough. Thank you to The whole team!

It is hard to come back and write a negative review from a seemingly positive experience 2 years…read moreago. The problem is that although the leak was sealed using 2-3 inches of concrete. Over time, the concrete and plastic (skimmer) separated. It cracked and leaked again (see the photo). That fix was not professionally done. Now the only option is to have the skimmer replaced, and worse, they asked me to contact Texas Vinyl Pools. Neither responded to solve the problem. I am very disappointed.