Calling SSI is like having a root canal without novocaine. You have to stay on line for an eternity.read more

This morning I had to call Social Security ofice in Mount Vernon, Washington. I expected a long…read morewait, I was wrong. A very nice lady answered the phone. We started our conversation when the phone hung up, I called back and she answered again. We started again and my phone hung up again. I called back and she answered again, and we actually were able to finish my call. Her name is Maggie, she was very kind and very helpful and within 5 minutes she helped me accomplish my task. She has a great personality, very patience and she knows what she's doing! If you have to call Mount Vernon Social Security, I hope Maggie answers your call...

My first ever visit to the SS office. The male employee (in window 1) said he could not answer any…read morequestions but to call a number! After I asked for a form concerning Part B. I'd rather speak to someone in person not over the phone. He apparently needs more training in Customer Service!!! That's Government for ya!! The only reason I'm giving a 1 star is for the Security Guard who was very polite!

They answered all my questions and were very nice. I got my answers I needed. Great employees and a…read morerespected time to wait.

The Social Security office located in Lynnwood, Washington office deserves five stars. The agent…read morethat answers the phone is very knowledgeable, helpful and professional. I am very appreciative and thankful for her assistance on Medicare questions.

very rude and impatient lady who answered today @935 am est and dosent want to help when I said can…read moreyou explain to me she replied "call back"

My name is Bryan two years ago I lost my job due to medical issues…read more I changed banks while I was in the middle of going to a AJ hearing. Once I received a favorable decision by the administrative Judge, my checks went to the closed account that was on record. I called Andre at the social security office in the State Of Washington headquarters . He was informative ,polite and most of all he listen to the details surrounding my issues. He wasted no time in correcting the error that I had made. Andre I want to thank you for your competence in making sure that my award and monthly benefits will not be interrupted.

Extremely poor service and administrative issues at this location. My daughter applied for an SSN…read morecard here a month ago. After weeks of waiting, the national SSA hotline informed us that the local office made a processing error on her application. The local office phone line (866-931-2675) is never answered by a person--it is just automated menus and endless holds. When I went to this location in person to provide the reference number given by national support, the front desk staff member was rude, cut me off, and refused to even look up the record in the system. Be prepared for unhelpful staff and zero phone support if you come here.

While I went into my appointment expecting a -50 star experience, it actually went smoothly and…read moreefficiently! The SS website wasn't the easiest or most intuitive to navigate but I was surprised to find next day appointments available at this location. (Other offices in a fifty mile radius weren't showing available appointments until early February.) Upon arrival at opening time, there were about 10+ people waiting outside and a staffer was letting people with appointments inside and strongly encouraging everyone else to call for an appointment. Without one, she advised the wait could be hours long and there was no guarantee they'd even be seen that day. Even though I was hours early for my appointment, I figured I'd just sit and knit but, surprisingly, my number was called almost immediately. The employee who assisted me was professional, efficient, and invested in doing a good job. I left feeling informed, relieved, and confident that my issue had been handled. The office itself is clean and parking was reasonable. Every employee I encountered, including security, was pleasant. I hope that I won't have a need to visit a social security office again for a long time but it's nice knowing that this office is staffed with solid people.

Was NOT expecting this but had a truly great experience here. First of all, I arrived early! I was…read morethe second to go in so no waiting. I found out one document I had was expired (check your documents!). That was ok though, I can bring the new doc later or mail it in. Also found out my drivers license was going to be expiring (very thoroughly examined docs!) The kind woman who helped me was VERY patient and dug in to find out why I had an issue. It was not my fault - yay! I was with her for maybe 40 minutes but worth it to get this problem resolved. I also want to mention the security guard here was AMAZING!! He has a wonderful personality and helped to lighten up the seriousness of the fact we were all waiting and was also very kind.

Quick and efficient! Spent less than 10 minutes in there with a pleasant employee. Make sure you…read morebook an appointment

Even though the waiting room was packed and I didn't have an appointment, I didn't wait long and…read morethe lady was quick and efficient of taking care of my needs!

There is no more walk in or appoints in the office now. All telephone appointments. Took a month in…read morethe waitlist, then another month for the appointment. Then they didn't call. Lied in a note that they called three times, but there is no record on my phone. And I have to call the national line to get a referral to the local office that failed to call. Took another hour on the phone. Looping phone trees for you to guess the magic words to get to an agent. And the agent you get is an asshole. Extremely rude and unhelpful. Talks down on people. Department of Government Efficiency my ***. The government has never run more inefficiently

I received a phone call from SS who said they could not approve starting my SS payments because my…read moreState of birth did not match my approved Medicare information. I was instructed to go downtown with my original birth certificate and drivers license. When I got there, the security guard informed me that Seattle started a call-in requirement for appointments this week and gave ne a phone number to call and a QR code for their web site. There is no way to request an appointment on their web site. After a long phone tree, the robot said the on-hold wait time was "over 120 minutes." That could mean "not today." I will try again at 8:00 AM and see if "over 120 minutes" means over 8 hours. I have spent over 2 hours today to get this far.

The worst service ever. I have been waiting in the lobby for over four hours to get my turn to get…read morethe name on my social security card. I could not get it done on the phone or online. Scheduling an appointment will take around 60 days to have one. The place is so full of people. Many are so sick. It's is the perfect place to get diseases. The disgusting Oder is another story . I feel bad for the security lady being here all day and maintaining her good attitude. I will give this place minus 1000 if I could. Most service windows are closed too. The worst ever.

I just got off the phone appointment with Miss Martinez and just wanted to say what a wonderful job…read moreshe did! She made the whole process seem so easy and smooth! Thank you again Miss Martinez you are doing great and I appreciate you and your help! The world needs more people like you! Kathy R

As long as you have an appointment it goes smoothly! The lady we met with was patient and answered…read moreall of our questions. The security guys were super nice and helpful with getting us checked in. All around good experience.

If You Give This Place Anything More Than 1 Star Only Because You Got To It's Obvious You've Been…read moreBribed Or paid By Far The Worst Unprofessional Company Place I Ever Came In Contact With And I had An Appointment When I Got There I Waited about 5-6 Minutes The Lady Called My Name I Went explained My Situation The lady Was super rude I Told Her my Husband Was bringing The Rest of The Paper Work Up Stairs (MindYou Theres a Whole Elevator) she Didn't even give him a minute telling me my appointment is 10 minutes I said I hadn't even been sitting in the chair for 3 She Tried To Argue And Continue To Tell Me bout the 10 min appointment and I could take another number and just wait in the lobby.......... Just Really Rude unprofessional So I Asked To speak With The Manager Because At This point I Was very Upset Plus I'm pregnant...... it Took Entirely Too Long To Even Speak With The Manager I Jss Walked Off Crying Upset Because My Pregnant Emotions Kicked In an I Was Over The Entire Place!

Arrived at 7:24 AM. At 9:00 AM, doors opened. Individuals…read morewith appointments were slowly allowed inside, while those without appointments--including disabled individuals--were required to wait outside. I was finally allowed in at 9:11 AM, checked in at the kiosk, and waited. At approximately 9:32 AM, my number (S196) was called. I explained that I had received a fully favorable decision for both SSI and SSDI and that my concern was specifically regarding my SSDI payment, which had not yet been received despite prior processing steps already being completed. The agent immediately defaulted to a scripted response, repeatedly stating that everything was "being processed," without listening to or acknowledging the specifics of my situation. I clarified multiple times that I had already completed my interview in February and had received SSI, but not SSDI. Instead of addressing the discrepancy, the agent continued to repeat the same generic response. I then requested to speak with a supervisor. I was told I could not, because she had already "answered my question." When I calmly asked again, she closed the window on me without providing her name or any assistance. Security then began pressuring me to leave. I stepped outside, contacted my attorney, and returned to formally request a supervisor. I was made to wait outside again--standing, in the cold--until approximately 10:52 AM before being allowed back in. After additional waiting, I was finally able to speak with a supervisor and file a formal grievance. I left the office at 11:19 AM. This experience reflects a serious lack of professionalism, accountability, and basic respect--especially toward individuals with disabilities who rely on these services. Requiring people to wait outside for extended periods, combined with dismissive and obstructive staff behavior, is unacceptable.

There was a Latino man--dark-complexioned with a thin mustache--who refused to help us simply…read morebecause the person accompanying me (who needed the service) didn't speak English. He muttered to his coworker, "Anyone who comes here is obligated to know English." Since I speak English, I understood him and asked, "Why do you say that? We requested an appointment with a Spanish-speaking representative, and there are plenty of signs in Spanish here." In the end, he sent us back to the waiting room and told us to wait while he attended to someone else; more customers kept coming in, but we weren't called. We ended up missing the appointment... and felt discriminated against by someone of our own Latino background. We returned nearly 16 days later, and this time we were assisted by a white American man who didn't speak Spanish but was incredibly kind and respectful; he helped us wonderfully with everything, and the process took no more than 10 minutes