Super friendly and helpful, however the wait can be a bit long. Be aware they now require as of…read more12/01/24 an appt, no longer can you just show up and wait. Guess that's a good thing when comes to improving wait times. When I did show up without an appt was given a direct local number and able to get an appt the next day without issue. Definitely getting the local number saved the endless hold for the national 800 number. Important to note they don't answer questions locally via phone, just to make the appts.

Calling SSI is like having a root canal without novocaine. You have to stay on line for an eternity.read more

I have visited the Gardner office several times as I navigate through the parts A, B, and C…read morebureaucracy. Each time I talked to a counselor, they guided me through. They gave me information I didn't know I didn't know. No calls anywhere for me. In person, nice, and knowledgeable service.

My first ever visit to the SS office. The male employee (in window 1) said he could not answer any…read morequestions but to call a number! After I asked for a form concerning Part B. I'd rather speak to someone in person not over the phone. He apparently needs more training in Customer Service!!! That's Government for ya!! The only reason I'm giving a 1 star is for the Security Guard who was very polite!

The wait was unbelievably long, and after wasting most of my day there, I still didn't receive any…read morehelp. The process is slow, disorganized, and incredibly frustrating. They kept calling numbers that is not in the lobby for screening which makes no sense they just waste time for no reason and after I spent hours there they called my number and give me a piece of paper to schedule an appointment unbelievable.

I spent 18 minutes on hold so I could make an appointment, then finally the phone rang. No one…read morepicked up, and a recording told me to call back later and hung up.

**Writing as a LIVE review**…read more What's the point of scheduling an appointment @ 9:30am and STILL not being seen and it's an 1 HOUR later. Terrible terrible place of business.

The place is small. The parking space is plenty around in the proximity. And with or without the…read moreappointment. I got the help that I need, friendly staff plus a security officer is there to assist.

While I went into my appointment expecting a -50 star experience, it actually went smoothly and…read moreefficiently! The SS website wasn't the easiest or most intuitive to navigate but I was surprised to find next day appointments available at this location. (Other offices in a fifty mile radius weren't showing available appointments until early February.) Upon arrival at opening time, there were about 10+ people waiting outside and a staffer was letting people with appointments inside and strongly encouraging everyone else to call for an appointment. Without one, she advised the wait could be hours long and there was no guarantee they'd even be seen that day. Even though I was hours early for my appointment, I figured I'd just sit and knit but, surprisingly, my number was called almost immediately. The employee who assisted me was professional, efficient, and invested in doing a good job. I left feeling informed, relieved, and confident that my issue had been handled. The office itself is clean and parking was reasonable. Every employee I encountered, including security, was pleasant. I hope that I won't have a need to visit a social security office again for a long time but it's nice knowing that this office is staffed with solid people.

Was NOT expecting this but had a truly great experience here. First of all, I arrived early! I was…read morethe second to go in so no waiting. I found out one document I had was expired (check your documents!). That was ok though, I can bring the new doc later or mail it in. Also found out my drivers license was going to be expiring (very thoroughly examined docs!) The kind woman who helped me was VERY patient and dug in to find out why I had an issue. It was not my fault - yay! I was with her for maybe 40 minutes but worth it to get this problem resolved. I also want to mention the security guard here was AMAZING!! He has a wonderful personality and helped to lighten up the seriousness of the fact we were all waiting and was also very kind.

Quick and efficient! Spent less than 10 minutes in there with a pleasant employee. Make sure you…read morebook an appointment

Even though the waiting room was packed and I didn't have an appointment, I didn't wait long and…read morethe lady was quick and efficient of taking care of my needs!

There is no more walk in or appoints in the office now. All telephone appointments. Took a month in…read morethe waitlist, then another month for the appointment. Then they didn't call. Lied in a note that they called three times, but there is no record on my phone. And I have to call the national line to get a referral to the local office that failed to call. Took another hour on the phone. Looping phone trees for you to guess the magic words to get to an agent. And the agent you get is an asshole. Extremely rude and unhelpful. Talks down on people. Department of Government Efficiency my ***. The government has never run more inefficiently

I received a phone call from SS who said they could not approve starting my SS payments because my…read moreState of birth did not match my approved Medicare information. I was instructed to go downtown with my original birth certificate and drivers license. When I got there, the security guard informed me that Seattle started a call-in requirement for appointments this week and gave ne a phone number to call and a QR code for their web site. There is no way to request an appointment on their web site. After a long phone tree, the robot said the on-hold wait time was "over 120 minutes." That could mean "not today." I will try again at 8:00 AM and see if "over 120 minutes" means over 8 hours. I have spent over 2 hours today to get this far.

I just got off the phone appointment with Miss Martinez and just wanted to say what a wonderful job…read moreshe did! She made the whole process seem so easy and smooth! Thank you again Miss Martinez you are doing great and I appreciate you and your help! The world needs more people like you! Kathy R

The worst service ever. I have been waiting in the lobby for over four hours to get my turn to get…read morethe name on my social security card. I could not get it done on the phone or online. Scheduling an appointment will take around 60 days to have one. The place is so full of people. Many are so sick. It's is the perfect place to get diseases. The disgusting Oder is another story . I feel bad for the security lady being here all day and maintaining her good attitude. I will give this place minus 1000 if I could. Most service windows are closed too. The worst ever.

If You Give This Place Anything More Than 1 Star Only Because You Got To It's Obvious You've Been…read moreBribed Or paid By Far The Worst Unprofessional Company Place I Ever Came In Contact With And I had An Appointment When I Got There I Waited about 5-6 Minutes The Lady Called My Name I Went explained My Situation The lady Was super rude I Told Her my Husband Was bringing The Rest of The Paper Work Up Stairs (MindYou Theres a Whole Elevator) she Didn't even give him a minute telling me my appointment is 10 minutes I said I hadn't even been sitting in the chair for 3 She Tried To Argue And Continue To Tell Me bout the 10 min appointment and I could take another number and just wait in the lobby.......... Just Really Rude unprofessional So I Asked To speak With The Manager Because At This point I Was very Upset Plus I'm pregnant...... it Took Entirely Too Long To Even Speak With The Manager I Jss Walked Off Crying Upset Because My Pregnant Emotions Kicked In an I Was Over The Entire Place!

As long as you have an appointment it goes smoothly! The lady we met with was patient and answered…read moreall of our questions. The security guys were super nice and helpful with getting us checked in. All around good experience.

Arrived at 7:24 AM. At 9:00 AM, doors opened. Individuals…read morewith appointments were slowly allowed inside, while those without appointments--including disabled individuals--were required to wait outside. I was finally allowed in at 9:11 AM, checked in at the kiosk, and waited. At approximately 9:32 AM, my number (S196) was called. I explained that I had received a fully favorable decision for both SSI and SSDI and that my concern was specifically regarding my SSDI payment, which had not yet been received despite prior processing steps already being completed. The agent immediately defaulted to a scripted response, repeatedly stating that everything was "being processed," without listening to or acknowledging the specifics of my situation. I clarified multiple times that I had already completed my interview in February and had received SSI, but not SSDI. Instead of addressing the discrepancy, the agent continued to repeat the same generic response. I then requested to speak with a supervisor. I was told I could not, because she had already "answered my question." When I calmly asked again, she closed the window on me without providing her name or any assistance. Security then began pressuring me to leave. I stepped outside, contacted my attorney, and returned to formally request a supervisor. I was made to wait outside again--standing, in the cold--until approximately 10:52 AM before being allowed back in. After additional waiting, I was finally able to speak with a supervisor and file a formal grievance. I left the office at 11:19 AM. This experience reflects a serious lack of professionalism, accountability, and basic respect--especially toward individuals with disabilities who rely on these services. Requiring people to wait outside for extended periods, combined with dismissive and obstructive staff behavior, is unacceptable.

Has anyone had to drop off paper work and there driver's license to get a SSC faster? The man…read morehelping me says it will talk 2 or 3 Days it has been a week and nothing back yet. This was my scend time there waiting but still if i knew it would take this long I would of made an appointment But i was there and made it in He says I had to make one or do the drop off thing. WTF!! ANd I called one time and was on hold for 2 damn hours.