My expectations were for a long wait, but I was in and out in 30 minutes. And so helpful!!

Extremely poor service and administrative issues at this location. My daughter applied for an SSN card here a month ago. After weeks of waiting, the national SSA hotline informed us that the local office made a processing error on her application. The local office phone line (866-931-2675) is never answered by a person--it is just automated menus and endless holds. When I went to this location in person to provide the reference number given by national support, the front desk staff member was rude, cut me off, and refused to even look up the record in the system. Be prepared for unhelpful staff and zero phone support if you come here. read more

**Writing as a LIVE review** What's the point of scheduling an appointment @ 9:30am and STILL not being seen and it's an 1 HOUR later. Terrible terrible place of business. read more

Social Security Administration - Public Services & Government Near Me - Seattle, Washington

The place is small. The parking space is plenty around in the proximity. And with or without the appointment. I got the help that I need, friendly staff plus a security officer is there to assist. read more

This Social Security Administration on 13510 Aurora Ave N . Let's you stand in line for an opening if you do not have an appointment . They were helpful and kind read more

made an appointment, was in and out within 10 mins for a name change. Very helpful and friendly agents. I live in seattle but am happy to make the hour and change drive for clean bathrooms, vending machines and not having to stand outside. read more

Went to the Aurora office and was told You have to make an appt now to sign up for Medicare and I get that. I was unable to do so online due to misspelling of name so only option is to call and schedule an appt. Was on hold for over 3 hours and when I finally got to talk to someone our call was cut off. Had to call all over again I have spent total of 7 hours on hold over the last 24 hours. It's nuts! read more

It's a smaller SS office.. but very accessible... limited Car parking at times... but... very nice & efficient representatives ! Easy to reach by bus too! Busiest primarily from about 11am to 2pm most weekdays! read more

The voicemail says wait times are over 120 minutes and to call back. I could not speak to a person.

Burien offices, last week of Feb 2025. Second time in the past 6 months. 1. If you don't have an appointment stand to the left in the blazing sun, outside, no chairs for the sick or disabled, or anyone getting heat stroke. 2. To get an appointment, go online. a. The first time I needed to visit, I was able to find the appointment calendar but the earliest was 3 weeks out, and only a few openings that week. But I could not wait. b. This time, the calendar was unavailable. So I wasn't able to even see availability. 3. First time (2024) happened to be a sunny day. I've already had a cancer removed from my face. The sun was so bad, harsh, and the line faces the door. The door is in front of the line, so very hard to face backward for an hour and a half. There's a feeling I get, a sense, maybe from my skin itself, when the sun hits in the sharpest way. It was this way the entire time. Second time (feb 2025) it was 59* outside and the sun was even stronger. Over 2 hours again, struggling to enjoy some chitchat with others, but to do so and for the above reasons, again with strong, low, sun beaming down not from 12 o'clock, but 8 on the clock face (low). The sun was unexpected so I had no hat. it was February! 4. Eventually, I was allowed to get in. Note, that just means in to the building. Once inside, you answer a few questions on a machine and get a number. The number reflects that you do or do not have an appointment. So really, the best that had happened was that I got my threatened skin (once you have had skin cancer you are at an even higher risk of getting it again, so I'm high risk) out of the glaring sun. Inside, at about 2 p.m., I saw the same people I'd seen outside - even the one who arrived at the facility at 9:30 a.m. 5. There was no safe way to maintain distance from others waiting. The use of electronics inside is not allowed. There were only 2 workers that I could see, but a chair at each unoccupied window. I sat at one. I pulled out my ipad and spent more time trying to find answers to my questions. After some effort, I found the soc.sec. retirement application. I hadn't been able to register for an online account before - didn't accept my passport photo. Luckily, I bypassed that problem during this period with a little help. Now I was able to, and did, complete the application - except that 2 questions needed clarification. After all this time, I questioned how much more time I could expect to be sitting in this chair. The fellow who had arrived at 9:30 a.m. was still sitting in a chair, and the other fellow behind him, and the woman in front of me. I didn't notice another . . . I decided to leave after my third hour had begun. WHY DID I GIVE 2 STARS? Only because the man who had helped me 6 months earlier had been exceptionally helpful. This horrible experience was not the fault of any staff with people-contact; pretty certain it is political choices. Most money to the financially rich. Less money for the needy and those seeking help getting benefits they/we paid for. read more

Went in for a last name change after getting married. Took about an hour and a half everything said and done (mostly waiting) but the staff was very friendly! read more

Only two windows open (and one of them goes on break every 20 minutes) such a painfully slow process that is severely understaffed.

Waiting in the waiting room for over 3 hours. Only 2 people working. This is insanity. They need more staff! The waiting room is packed full of 19 people who have been waiting longer! Seriously!!! What poor service! read more

I was not able connect directly with the Social Security Office in Silverdale, Washington, closest to my home in Poulsbo. However, I was successful in calling the North Seattle office and spoke to an OUTSTANDING EMPLOYEE, REBECCA. Rebecca reset my SOCIAL SECURITY ID for me, and is mailing a hardcopy of my 1099 for 2022 tax filings. PLEASE ACKNOWLEDGE AND REWARD REBECCA FOR HER EXCELLENT CUSTOMER SERVICE SKILLS!!! read more

Wow...very nice to walk into a government office and not have to wait forever or sit in a smelly waiting room. It was a pleasure to do my business in a small and efficient space! Thank you! read more

I phoned at 9:02 a.m. to get an appointment for help filling out forms. I have been on hold for 1 hour and 55 minutes. Is this usual? I'm still on hold and need to leave the house. Will try again tomorrow. read more

My name is Bryan two years ago I lost my job due to medical issues. I changed banks while I was in the middle of going to a AJ hearing. Once I received a favorable decision by the administrative Judge, my checks went to the closed account that was on record. I called Andre at the social security office in the State Of Washington headquarters . He was informative ,polite and most of all he listen to the details surrounding my issues. He wasted no time in correcting the error that I had made. Andre I want to thank you for your competence in making sure that my award and monthly benefits will not be interrupted. read more

I spoke to a gentleman named Ed on the other line because he stated he couldn't help me with obtaining an award letter, he said "I'm in a room with no printer, I can't help you, you have to go online and make a social security account ." I asked him to forward me to someone who WANTS to help me he got defensive and told me to call again, when I asked for his name he simply stated: "Ed from Seattle." when I asked for his last name he hung up on me, if this is the type of "help" we are getting from people "working from home", than it's a true waste of taxpayers money. read more

Drove up here instead of going to the downtown Seattle office -- and I'd recommend doing so for anyone else looking to avoid major aggravation. We went for an official name change, downloaded the ss-5 form in advance and had it ready to go. We went about 930am on a Monday morning. Wait time? About 15 minutes. The actual 'interview' was maybe 5 minutes, if that. It's difficult giving ANY government-agency type office 5 stars, but truly this is a relatively painless place to go. read more

For every dumbass writing a review for a SOCIAL SECURITY OFFICE. YOU ARE DUMB. This is office where no one wants to go but they still have to of course it's gonna be boring and you're gonna have to wait. I think anyone would hate to wait. They have to help tons of people coming in and being rude, they are try to so their job. You guys are so stupid. I can't believe you'd fill out a report about having to "wait". Pathetic. read more

Bad customer service. One of the guys is very rude. Asking for unnecessary questions. read more

The visit here to order a replacement social security card was surprisingly easy. We had our paperwork printed and filled out before coming here which probably helped and arrived around 2pm on a weekday afternoon. After about an hour we were out the door! The promise of a shiny new soc card to arrive in 2 weeks. :) We tried this before at the Lynnwood location and there was a terrible wait, however, a sign there suggested that they can accept appointments! Edited to add: We got the card today! read more

This office is a poster child for government inefficiency and bureaucracy. I came in to get a replacement Social Security card - had all the proper id as well as the required form already filled out. I proceeded to wait, and wait, and wait, and wait and, well you get the picture. I understand that there are probably some serious issues that are dealt with here, but mine is not one of them. It seems like they should have a line for simple stuff and many other lines for the more intricate problems. In the roughly 30 minutes I was there, 3 people were helped. There were about 30 people ahead of me. In that same amount of time, I watched at least 5 people, myself included, walk out having not been helped. Ridiculous. I am going to go back one day soon about 30 minutes before they open and cross my fingers. I will update my review after that experience. Another government FAIL. read more

Had to go here to have a correction made to my SSN. The wait was long but expected so I'm not going to knock them for that. The lobby area was pretty cramped so I just stood off to the side instead of trying to climb over people to get to a chair. The lady who helped me was great and had me on my way in no time after verifying all my info. Received my card in less time than was advised so all around this was a much better experience than I might have expected. read more

I have never had such an easy experience at a government office. I was in and out in 10 minutes getting my name changed after getting married. I went at 10am on a Friday if that helps anyone out! read more

Just so you know..............you are always subject to "random "searching of your belongings. A very young men went through every single object in my commodious purse and had some very probing questions concerning my medication container ( I'm a little old lady ) Some of the pills were old and powdery and this guy seemed terrified that I might be going to do some harm with OTC leg cramp pills ! I have no problem with security but geeesshh, Really ?? read more

This updated review is about the nicer security guard they got in there on Friday Dec 1, 2017. He didn't make me feel uncomfortable or rifle through my wallet (which I carry without a purse). Also, he didn't demand that I "state my business here" like security in the past. Those were assholes that abuse that position and should be in the unemployment line. Other than that don't hold your breath for Social Security to pay. 3 year minimum wait while you fight for your benefits. read more

I've had to come to this office 4 times in 3 years (marriage, baby, & 2 au pairs) and every visit has been refreshingly free from hassle. Yes, you have to wait a while, but it's orderly and reasonably pleasant in there, and, most importantly, everyone has been really polite and even friendly. I've had none of the eye-rolling and huffing and puffing I'm accustomed to getting at bureacratic flourescent-lit government offices. read more

This place sucks. Let's put up a 40 inch monitor that displays zero relevant information for a room full of people that speak a variance of languages who could benefit from current number/current wait time, etc. The amount of wasted time of people not hearing or understanding what number was being called was ridiculous and so easy to remedy...The official Trump/Pence lobby waterfountains are pretty sick though! #3hourwait read more

As good as it gets. I had multiple heavy issues to deal with, and they were incredibly human, accommodating and sensitive. Yes, it took an hour waiting on the phone just to schedule an interview, but outside of that it was, in all honesty, one of the most flawless, stressless transactions I've ever had. Seems like they're hiring the right people there, and training them well. read more

Well, my first experience there sucked, a few years ago. Terrible service, and they did not send me my new card for months, and I had to go pay again because they said that I had never gone in and paid! Today, I went in to change my name and gender and request a new card. I went just before 9 am and there was already a line of about 15 people waiting for them to open. They have limited hours of 9-3pm M,T,TH,F and 9-12 Wed. I walked in and it took about 10 minutes to get up to the computer terminal where you answer a couple questions and then put in your SS number, which is readily visible by anyone who wants to watch you punch your number in on the screen (no keyboard). Your number does not show up, but the "keypad" onscreen has large numbers and like I said, anyone who looked could get your SS number quite easily, so beware of that. When you're done you get a printed out number and go sit down. I sat for about 20 more minutes until my number was called. The whole office is pretty open, so if your request is somewhat private in nature, as mine was, you should keep your voice down. The person who helped me, Donna, was incredibly nice and completely respectful. She took care of my issue quickly and said my new card would arrive in 2-3 weeks but that my name/gender would be "in the system" tomorrow. If you're ready to wait to get in, and wait once you're in the small office, it's not a bad place. I'd rather go here than downtown! read more

This is a real convenient place to do all of your Social Security business. The people that work there very friendly and helpful. unfortunately the Security Guard has a very bad attitude. I went to the office a couple of days ago and the boy at the guard post began grilling me about my business with the social Security people. He was quite rude and demanding that I explain the details of why I needed to be there. He said that it was "his office" and that he can ask any question that he wants to ask. It was a horrible experience. read more

We chose this office because of the reviews: and we are glad we did! We needed a replacement SS card--walked in (w/ our paperwork ready)--waited maybe 10 minutes--then handled the interview in 3 or 4 minutes. VERY efficient and professional! VERY impressed!!!! read more

Got there at 8:50, ten people in line. Was inside the door with a number by 9:04 and then called to window by 9:08. Interviewer pleasant, competent, took extra time to help me. easy parking. Easy to fine. Give it a 5 read more

I had a problem with number of credits. The person I worked with went out of her way to look into the issue and help. I was very appreciative. read more

Okay, it's never something you get revved up about. Nobody wants to waste time dealing with any governmental office because you're gonna be there a while. You have to go into it with this being understood. And it's a social security office - older folks sometimes need things explained a few times to make sure they understand and/or heard the clerk correctly. So don't get huffy if you need to wait 20 minutes...you will. Say "hi" to the security guard (try to ignore the gun), and he'll have you take a number. There's plenty of parking up here, and Planet Earth for your viewing pleasure (if the interesting characters surrounding you don't get all of your attention). It's quiet, clean, and the clerks are some how incredibly patient and polite which is saying something with a job like they have. I gave them my application and showed them my ID and was told my new social security card would be in my mailbox in 2 weeks and it was. They asked why I needed it, and I explained I intended on getting a passport and had lost my old one. It was as simple as that. read more

My expectations were very low -- as if I were going to the dreaded "DMV" - however, I have had great experiences at DMV and I had a great experience at the Social Security office at Haller Lake. After squeezing my rig into one of the skinny but numerous parking spots, making my way through the double doors, past the uninformed but engaged and professional security person and taking "a number" -- I waited maybe 10 minutes. Others in the waiting room were, well, entertaining, and there was a flat screen on the wall with various bits of social security administration advertisements and information for those who didn't bring a book. When my number was called I was directed to a rather private counter and the staff person resolved all of my issues. #1 I had my SS card confiscated when I was in my 20s because the SSA issued my number to another person -- so now have one number associated with my education and another with my work (AWKWARD); #2 because of that not all of my earning had been posted to my "new" ss#; and #3, I can't find my ss card. She was able to find all my W-2 that were is some kind of suspended file and get them properly recorded, she made a request to have my two ss numbers linked (os if I apply for a new job there will be an explanation in the SSA records about their mistake resulting in me having two numbers, and she ordered me a new card. I was out of the building in 30 minutes! Holy smokes -- whodathunkit? read more