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    Capitol Hill Community Services Office

    2.0 (1 review)

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    17 years ago

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    Social Security

    Social Security

    2.4(28 reviews)
    10.1 mi

    Arrived at 7:24 AM. At 9:00 AM, doors opened. Individuals…read morewith appointments were slowly allowed inside, while those without appointments--including disabled individuals--were required to wait outside. I was finally allowed in at 9:11 AM, checked in at the kiosk, and waited. At approximately 9:32 AM, my number (S196) was called. I explained that I had received a fully favorable decision for both SSI and SSDI and that my concern was specifically regarding my SSDI payment, which had not yet been received despite prior processing steps already being completed. The agent immediately defaulted to a scripted response, repeatedly stating that everything was "being processed," without listening to or acknowledging the specifics of my situation. I clarified multiple times that I had already completed my interview in February and had received SSI, but not SSDI. Instead of addressing the discrepancy, the agent continued to repeat the same generic response. I then requested to speak with a supervisor. I was told I could not, because she had already "answered my question." When I calmly asked again, she closed the window on me without providing her name or any assistance. Security then began pressuring me to leave. I stepped outside, contacted my attorney, and returned to formally request a supervisor. I was made to wait outside again--standing, in the cold--until approximately 10:52 AM before being allowed back in. After additional waiting, I was finally able to speak with a supervisor and file a formal grievance. I left the office at 11:19 AM. This experience reflects a serious lack of professionalism, accountability, and basic respect--especially toward individuals with disabilities who rely on these services. Requiring people to wait outside for extended periods, combined with dismissive and obstructive staff behavior, is unacceptable.

    There was a Latino man--dark-complexioned with a thin mustache--who refused to help us simply…read morebecause the person accompanying me (who needed the service) didn't speak English. He muttered to his coworker, "Anyone who comes here is obligated to know English." Since I speak English, I understood him and asked, "Why do you say that? We requested an appointment with a Spanish-speaking representative, and there are plenty of signs in Spanish here." In the end, he sent us back to the waiting room and told us to wait while he attended to someone else; more customers kept coming in, but we weren't called. We ended up missing the appointment... and felt discriminated against by someone of our own Latino background. We returned nearly 16 days later, and this time we were assisted by a white American man who didn't speak Spanish but was incredibly kind and respectful; he helped us wonderfully with everything, and the process took no more than 10 minutes

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    Capitol Hill Community Services Office - publicservicesgovt - Updated August 2026

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