Not only is Natural Wireless so much more affordable than larger Internet providers, but its customer service is absolutely top-notch. When my Internet was slow due to the nature of my apartment building, Natural Wireless was immediately on the case, installing a router at the time that was most convenient for me and finishing the job in no time at all. Now I have insanely fast Internet at a price that any New Yorker can afford! read more

This all sounds great in theory. But the service is just horrible, customer service and tech support are almost non-existent, and near impossible to get out of your subscription! There are MUCH better options. read more

I was worried at first since internet provider options are limited in NYC however, I am very happy to have found NW. The connection was already set-up in my building, I just had to connect to it, pay, and I was online! Because I have an apartment in the corner of my complex with thick steel walls, the connection was poor. The NW representatives were quick to send someone over to put a repeater in my apartment to increase the signal; I needed two to get good signal throughout my apartment. Since then, I did not have a single issue. Never once did I experience a dropped signal or low connection or lag times. Everything has been perfect since the maintenance service came. I am very happy with the service and hope to continue with NW as long as they are available wherever I live. read more

Like most people, I gave in to the ease of signing up through Natural Wireless when I first moved into my apartment. 5 minutes later and I was online. However that's the only good part about this wireless company. Less than two months into signing up, it has given me and my household nothing but headaches. The internet speed is very unstable, we signed up for 20mbps and often only get less than 5mbps, especially during the evening. In addition, their "filter" would spontaneously block your computer and the technicians cannot explain why other then "the system sometimes just does its own things". After getting blocked 5+ times in less than 2 weeks, the only reasons they can provide are either my computer has virus or I am using too much data. I am using the latest McAfee security system and the most data I use is Amazon Prime to watch shows online. It is such a nightmare that makes Spectrum looks way better. read more

Natural Wireless has been a BREEZE compared to my last internet provider - I've used their service for 3 years now and not once have I had to contact them with internet issues. My signal is strong and I have no problem connecting or streaming videos. You can also pay 3 months at a time with automatic payments so I don't have to worry about missing a payment. We also had to transition the service out of my roommates name and into mine after she moved out - it was easy, quick, and painless. Great service, highly recommend! read more

AWFUL! 1) they make you pre-pay for several months of internet service 2) then the internet is so terrible that it usually doesn't work at all 3) then they will not refund your money (even though the claim on their website says they will if the service is bad) And RUDE customer service. I'd much rather deal with gov't workers at the DMV, they're much more helpful than Natural Wireless customer service. DO YOURSELF A FAVOR AND STAY AWAY! EVEN THOUGH ITS CHEAP INTERNET, IT USUALLY DOESNT WORK, SO YOU'RE JUST HANDING THEM MONEY FOR NOTHING. :( read more

I wish I'd been smarter and read the on-line reviews before trying this service. Never got a strong signal and now that I've switched providers, can't even get to their website from any of my search engines, even with a now-strong signal. I love the suggestion about taking it up with Amex on the cancellation issue. Thanks for including that in your review. Will try the same. read more

I just moved to NY and it was great to have a service easy to set up. NW is available in my building - so it was just a matter of starting my laptop and registering. In the first days, connection is sluggish, so I sent them an e-mail to figure it out. Got reply instantly, scheduling a visit. The technician was there in a couple of days and quickly solved the issue. Service, range, and speed, are just great - plus the helpful support. And I really appreciated how quickly NW was able to get everything running smoothly. read more

This ISP deserves more recognition than it gets! I've been using NW for over a year now, and the service has been super! Absolutely no fuss from payments all the way to service - reliable network speeds! And cheaper compared to larger ISPs as well! I'd definitely recommend this if you have the option! read more

Great customer service, easy sign up, and excellent internet connection!

ABYSMAL! Internet goes out AT LEAST once a day! IP address puts us in the Atlantic off the west coast of Africa, and though we contacted tech support to resolve the problem 2 months ago - now NW doesn't respond at all. We're supposed to have wireless service throughout the building, and don't, contrary to NW's claims & ads. Having subscribed to NW's fastest available speed of 50Mbps was pointless when wifi continually goes out. And, YES, we paid the extra $75 for a router, which fails to make any difference! If only we'd read yelp reviews before switching to NW . . . DISAPPOINTING! read more

The wifi is terrible, now my girl friend come to my apartment and can't connect for the whole night, what a shame. Also my TV box couldn't connect the wifi too. I'm not a guy who complains, but it's so terrible, makes the life harder. read more

In my building the service is great. 8 MBps speed and it has only been down for a few days out of the years that I've lived here. It is simpler and half the price of Time Warner internet. read more

Great deal! I've had it for a year and a half now, and it's been great. It's easy to set up, if you ever have an issue(I haven't had many), they're really helpful and will take you through step by step. I called them to set up my Apple TV and it was quick and easy. They deduct the payments every few months so you don't have to think about it. It's a no brainer. read more

natural wireless has always worked well for me. No problems whatsoever with internet going out, and great customer service. I'd recommend it! read more

Support team is very helpful with quick responses. The man they sent to my apartment is very nice and capable. Five stars

This is a very easy service to use and excellent support staff who are constantly available and easy to contact. However there are some limitations that you must understand: * during bad weather it can drop out. * the Mac filter will block you for some weird stuff, like if you visit a website too much. You then have to call them up if you want to get unblocked. However this can be solved with a static IP which you can request * You are limited to a number of devices under your plan, which is weird. This can be avoided with a repeater or modem. * You cannot get faster than 10Mbps without a repeater router. It is primarily a building wifi service. Otherwise the product is very convenient with no strings attached and you can cancel anytime which I do constantly when I travel for long periods of time or if I want to try other services. I have thought about using other much faster services, but the honest no-contract pricing, convenient and easily accessible customer service always wins me over. I have been using this service from my private apartment for a number of years. read more

I regret ever thinking natural wireless was a good idea. They are super responsive when you inquire about setting a up a new account, but their tech support for existing customers leaves a lot to be desired. I called support one morning when our internet went out and explained that I needed help quickly, as I work from home. I was told the support person was not available and would call me back later. The call never came and I worked from Starbucks that day. They lock you into a three month contract, and you have no choice but to ride it out once you realize what a mistake you've made. Upon cancelling, you have to return the repeater they give you - and you have to pay for shipping! Needless to say, I cannot advise more strongly against Natural Wireless! read more

The BEST customer service ever!!!! Natural Wireless goes above and beyond, which is hard to find these days. If only every company was like this..... read more

I was looking for any alternative to Time Warner, and the building offered Natural Wireless service. At first, I had trouble getting a good connection in my apartment, but the customer service there answers the phone around the clock, and even though they had to come a few times to install a repeater in my apartment and also fix the hub in the hallway, each time everyone was prompt, efficient, nice, and set on getting me connected as fast as possible. I also got good service (enough for streaming) on the roof and in the gym. Also, when circumstances changed and I had to move, they allowed me to terminate my contract early with no extra charge. I am very grateful for that, and I am so sad that I will next live in a building with no Natural Wireless option. The responsiveness with customer service is definitely what sets it apart. Highly recommend! read more

Comes with the building at a low rate, there's a number to call, and the reps are friendly. However, I've found the service to be unpredictable. At the times when I need it most - for instance, checking in for a flight on the way out to the airport, or a skype call with co-workers when working remotely - I may find I have no internet or experience disconnections/slowdowns that prohibit me from online activity/communication. While in my experience the service reps emphasize their availability to help and do try to be helpful on the calls, it's simply not possible to call every time things don't work as expected, and I'm unable to take connectivity for granted. I don't know if it's a building issue or otherwise, but I'm currently looking into Verizon for something more reliable. read more

Natural Wireless - Waiting for speed test to upload, at a glacial pace. - Internet Service Providers Near Me - South Hackensack, New Jersey

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After 2 days of going back and forth via email with customer service nothing was resolved. I just kept getting the run around...maybe it's this but it could be that. They told me they fix the issue only to go home and nothing has changed so i email again. Then i was i was told that they opened a package sniffer to analyze it on their and to have my son play so they can see what the issue was.so my son starts to play and all it did was lag. It was so bad that recorded it on my phone. So i get a email this morning telling me they didn't see any problems on their end ( are you kidding me) and that they will cancel my service. No apologies or anything. All i wanted was a simple internet service but all i recieved was frustration . I should have just stuck with RCN, 15 years no issues. Lesson learn.(BIG TIME) read more

I've had a wonderful experience with Natural Wireless. Our building is equipped with their wifi in all apartments and public spaces, so on the day of move-in, we were able to connect the moment we signed up. The speed was fast, and it was amazing to be able to connect to the wifi throughout the building. They were prompt to set up a hot spot in our apartment, and they were incredibly helpful in helping us connect our TV to the network. We will be sad to miss out on their amazing service after our move! read more

very easy installation. very stable internet signal compare to Spectrum and Fios. service was outstanding. 5 stars

My experience with natural wireless has been beyond great. Reasons: * Signing up was easier than making my Facebook account it was all online. I just opened my browser and everything I needed was right there. There was no need for an installation appointment. It only took 5 minutes! There was also no sign up fee and there is no cancellation fee. If you are moving and you want to cancel all you have to do is send an email. * The speed is just as fast as advertised the best part is that the upload speed is just as fast as the download which was definitely not the case with Verizon. I never experienced any outages and my speed is always faster than my previous connection with FiOs. * No annual contract is required; I am not locked into 2 year contracts like other providers. The prices are extremely reasonable for the quality of the product, it's great. I even got a month free! * Natural Wireless has shown excellent tech support. They are friendly, responsive, and knowledgeable. * One of the best parts of the service is that I can take my laptop and iPad anywhere in the building including the roof deck, gym, etc. and still be connected with the same speeds. I can't say enough about how happy I am with the service I have received and am still receiving now. read more

HORRIBLE. Absolutely atrocious. I have been staying at Union Square Inn New York and Natural Wireless is offered as part of their free wifi so I know what I am talking about. If you want disconnections and disruptions and SLOW snail-speed wifi (I am talking about simple pages taking minutes upon minutes to load), then pick natural wireless. Customer service can't do anything about it either (as expected). For your sake, I am warning you now. AVOID, AVOID, AVOID read more

Natural Wireless is by far the best internet provider! You can go to Verizon or TWC if you wish to pay twice more and get terrible customer service. read more

Just had the same experience as Brooke B. below. After 4 days with this service, my boyfriend and I were unsatisfied with the quality- the speed, devices permitted, and security were subpar compared to TWC, which was our previous provider. We had, like everyone else, been forced to prepay for 3 months (should have known that was a scam right away). The first time I called to try and cancel, they said they would send a tech to us, so I explained that it wasn't a tech issue, we just were dissatisfied with the service, giving specific examples. I was told I could simply send an email and on Monday I would be able to cancel service (it was a weekend). I emailed right away, got no response Monday, so sent another email and got no response to that one either. I finally called back and was told "You must cancel within 10 days of signing up"-- to which I pointed out the email I had sent them requesting cancellation, dated well within the 10 days. The service rep then CHANGED HIS STORY to say they do not allow cancellations without a tech visit to determine that the service doesn't work. I called BS and asked to speak to a supervisor. Instead of transferring me, he gave me another number to call, and when I called it, there was no answer and the "mailbox was full." Awesome. So I sent yet another email, demanding cancellation with refund. I was emailed back that they would cancel my service but NOT issue a refund. Seriously?? Do they think their customers are morons? I replied back saying, if you are not going to refund my money, then we'll keep the service for the next 3 months that we already paid for, thankyouverymuch. Of course, we had already switched back to Time Warner by then (I needed reliable internet because I occasionally work from home). So now we're paying 2 internet bills, just to have the unnecessary convenience of being able to use the wireless in other parts of our apartment building. Sweet. The only thing that makes this sting a little less is that on signup they were offering a promotion for 1 month free. I asked when we would get a refund and they said it is for the second month, so it should be appearing on my account within another week. Hopefully that's true because I really do not want to have to contact this company ever again, except to cancel my account. If you are happy with the wireless service (and I know that some people definitely are), I can see them being a good company to work with. The initial interaction I had with them was very polite and friendly, and they responded to me quickly...but that changed as soon as they realized I wasn't going to change my mind about canceling my service. After that, they were misleading and much less responsive. I can't endorse a company that only upholds customer service standards to customers who are happy. read more

Natural wireless is cheaper than the competition, but their downtimes are high. If up-time is a high priority for you i recomend you avoid Natural Wireless. Since i got service four months ago they had 2 2-day outages. I was not happy because i rely on internet to watch TV. read more

We moved into a building with Natural Wireless and signed up for their residential wireless service. Let me do you a favor, if you're in a building with this service, run away as fast as you can! Awful customer service.. Horrible limitations in the number of devices you can connect to an access point at the same time.. Just get a regular internet connection and share it out using a wireless router, you'll get nowhere with this dead end company.. As an example: lets say you get a new device and want to use it, if you're at your device limit and delete a device in order to use the new device, it won't work and will still require a phone call to a pretentious technical service person that likely will talk down to you and spread a 10 min task out to an hour. Your sanity will thank you, just walk away!!! read more

HORRIBLE! Stay away! If there were an option to give zero stars, I would choose that. 1) the internet service is so terrible, i cannot even send a 1-line email from my home. it's too much data for the connection to handle! 2) ripoff! my internet doesn't work, and they won't refund my money! one of my WORST CUSTOMER SERVICE EXPERIENCES EVER! and nothing usually bothers me, but this was so terrible! If you want the detail: you have to prepay 3 months at a time. their policy says that the speed you pay for is guaranteed (so I bought the fastest speed because its super important to have good internet for my job and my husbands job) - or else they'll refund you the money -- that's a lie! I called and complained about having no service/slow service so many times, and they did nothing. Finally, when I called to cancel and asked for a refund, they said they couldn't do that and that theyd send a tech to fix it. Well I complained so many times without the problem being fixed, that I had to get internet service from another carrier in the mean time, because clearly Natural Wireless wasn't going to try to fix it until I threatened to cancel my service. -- and my husband and I both needed it for work. So now I am stuck paying for 2 internet bills all because a) natual wireless interenet is terrible, b) they didnt fix it the 6 times i called, and c) once i finally got new internet from a different provider and tried to cancel my natural wireless, they won't let me cancel Oh, and the man I spoke with at natural wireless was extremely rude, kept interrupting me, and WOULD NOT ANSWER MY QUESTIONS BECAUSE HE KNEW I WAS RIGHT! he just kept saying, "im sorry, you signed the policy" as though this was all my fault. So terrible. I'm going to let all the neighbors in my luxury building know how great and affordable my new internet is -- hopefully they will drop natural wireless too! read more

They suck: repeated connectivity problems which they don't acknowledge, network traffic speeds less than advertised, rude customer service reps, zero online account infrastructure, voicemails don't get returned. Avoid. read more

A wireless company that doesn't know how to do business over the internet? Don't sign me up! Guaranteed, you'll get slow service and no customer support... If you know anything about computers at all you'll know they're B.S.ing you every step of the way. Go with Verizon and set up your own network instead. read more

NW is a terrible company. The connection is not reliable (wasted a lot of my time....)and customer service is horrible. I've called few times with the unreliable connection and they didn't follow up to fix the issue. Frustrated as ever with the bad connection, I gave up and asked for their cancellation policy, at first they said they will cancel and refurn the prepaid prorated fees. They asked to send an email with cancellation request. When I sent in the cancellation request, I didn't hear back from them for days. Finally when I called them, they said, THEY WILL NOT REFUND THE UNUSED PORTION. This statement was quite different from what they said the first time. I felt so cheated. THIS COMPANY PROVIDES BAD SERVICE WITH UNETHICAL POLICIES. read more

STAY AWAY! This company sells service that either never works or is sporadic, at best. They ensnare you since you have to sign up with them for 3 month contracts intervals. Customer service is fine to deal with, but this is no relief when internet issue is NEVER resolved. Save your $$ and stay away! My contract isn't over yet and I'm signing up with a different internet provider to have reliable, consistent service. read more

Very happy with my experience so far with Natural Wireless. In addition to being very reasonably priced compared to alternatives, their technicians were quick and friendly during the installation. Everything was up and running without a hitch. Their customer service was also fantastic. Hopefully you are lucky enough to get Rosanna on the phone - she is a pleasure to deal with! read more

Have used NW ever since I moved into a building that offers the service. Have found it reliable and user-friendly. Customer service is way superior to the big carriers and also love the fact that you can use it all over the building including on the roof. Recommend also getting their free booster. read more

I used Natural Wireless for my Internet service provider while living in a high-rise on the UWS for the past 5 1/2 years. The tech support was always available and helpful, day or night. Sadly, I am moving out of state, and therefore recently had to cancel my service. Even upon my cancellation, the company was very professional, and responded to my request with a follow-up confirmation in less than an hour. I was surprised and relieved that they were able to take care of it so quickly, and with a real human to assist me! If only Time Warner were half this efficient and easy to use! read more

We have had great internet service and customer service with Natural Wireless. It is great to have an alternative to the cable companies.

I've been using Natural Wireless as my ISP for over 3 years. They're easy to use, reliable, and have great customer service (they helped me set up my wireless printer and replace a modem). Their pricing is by far the best deal for internet in our neighborhood. If you're contemplating internet service providers, I'd highly recommend you take a look at Natural Wireless. read more