To put it simply, the quality of the internet connection is terrible. It will simply drop connection for a random brief periods throughout the day, and it's not because of the wireless. Your connection to the wireless network will still be going strong, but you simply will not have internet access during those periods, which is terrible if you are doing any real internet work. If you're wondering why some people give it good reviews, the answer is simple: they don't use the internet in any way that requires a persistent connection. If you just browse the web and read webpages, then its fine. However, natural wireless will screw you on a regular basis If you: use the internet to log in to a service or to work, play online games, use certain streaming services, etc. It'll just randomly drop connection for 5-10 seconds, and then you'll lose whatever you were currently in the middle of. read more

Easy to install. Flexible plan. You can have access to many luxury buildings in the city as well. It means even when you visit your friends' apartment, you don't need to ask for Wifi password. The only downside is that most time you need to refresh your network setting when you are back home which is pretty annoying. read more

Where do I begin ???? The Best Customer Service ever !!! I was going to be out of NYC ,away from my home and the service Rep Rosanna did everything possible to accommodate me and my needs in suspending my service. Rosanna being the Representative that walked me throught the entire process. I returned earlier than anticipated and Rosanna made sure again that I was completely taken care of....waving the FEE for the more than 14 days of service before charging me for my monthly service, so I could have Internet. Who does that ??? NW is by far the BEST internet provider that I have used. Thanks Rosanna and so Happy to tell others about Natural Wireless !!! Can't thank you enough Natural Wireless and especially Rosanna !!! TB read more

Natural wireless has been great to work with. No issues with the connection or the service. I got the additional router for inside the space which helps maintain a strong connection, which I do recommend. read more

Excellent internet service provider. I have used NW since 2015 when I moved into my building. Super easy to subscribe - like logging onto wi-fi at a hotel. No hardware installation required unless you want/need an access point. The customer service is super friendly and fast. Minimal interruptions through my 6-year period with them. Great pricing. No downsides; highly recommended. read more

Overall my experience with the Natural Wireless was great. The customer support was always very responsive and fast, I remember when I just bought a new device (Apple TV 4K box) I had no clue how to connect it to the internet, so I just called the Natural Wireless and the specialist kindly walked me though the installation process. Another thing I would highlight is the Internet speed, I have the most basic plan, however I still feel valued and get a great service and the Internet speed as fast as promised by my plan. read more

Good afternoon all. My first review on Yelp. I have to share as I had so many issues in the past with my previous cable providers, their customer service and the high hidden fees. Very happy with my experience with Natural Wireless so far (almost three years now). I can say that these guys at Natural Wireless provided me with excellent customer support (they installed for me a repeater for free in my apartment within a day as the NYC wiFi coverage can be difficult sometime with interferences) when I had questions and a very reliable and fast internet service. I have been using ISP speed test checker (yes, I am a geek) to test the download and upload speed. Speed is always the one I have contracted (12Mbps is the service plan I selected from Natural Wireless. I believe they offer much higher speed if needed. Mine is enough for my needs). As a cord cutter, I also found that the monthly cost for accessing the internet was very reasonable without cap on the max amount of data I can use. WiFi is now the only thing i need to make/receive phone calls, to surf the internet and to watch TV (I switched from TWC to Playstation Vue no contract monthly service - awesome - all of this running through Natural Wireless WiFi service) . When we moved to NYC, our building was proposing Natural Wireless as one of the options to subscribe to for WiFi service. Initially, I selected the service as I thought it was nice to be able to access it wherever I am in the building (Gym, roof top, Lounge, Apart, ...). Very happy with this service. Peace of mind. read more

The customer service was prompt to help and fix the issue. The internet works better now that I have a router in my house which they waived the $75 fee. read more

While it's cheap, be prepared for subpar service. Regular interruptions are quite common, with little to no reason provided.

Worst internet provider with the rudest and most incompetent people that work there. If you want to tether from your phone and never use internet the normal way, please sign up with this company. I'm getting 0.27 MBPS like i'm in a tunnel somewhere in a desert, except i'm not and i'm in my apartment in NYC in manhattan and these guys absolutely suck. I've raised it to them multiple times their internet needs to be better, but i'm the idiot for being lazy and not calling another provider. But today i've had it -- i'm seeing how much my cell phone bills have been adding up, these fools cannot provide the service they guarantee so unless you want to suffer, PLEASE STAY AWAY FROM THIS PROVIDER. read more

Horrible internet quality. When weather is bad, nearly impossible to use internet. They are blaming third party power delivery issue, which I dont care, I just need to get my things done right now. read more

i had this internet service now for 6 years, it was set up easily, even a new router was installed. initially a few minor glitches happened, all resolved remotely and quickly. very responsive (by email or phone) staff, friendly and professional. once the internet was set up, no issues for the duration of my usage. fast, reliable. i used it for the following: TV streaming, personal and business connections. and a variety of phones and other devices. HIGHLY recommended. read more

We recently cancelled our outrageously expensive TW basic cable and internet package and decided to try natural wireless upon a friend's recommendation. If you are lucky to live in a building pre-wired with natural wireless then no further installation is necessary to begin service. We did encounter some problems gaining access to our roku tvs and some issues viewing content initially. customer service was extremely helpful and responded immediately offering an appointment time to visit to install a router the next business day. Our technician OC arrived promptly (he was actually 15 minutes early) and quickly worked to resolve our problems, program all our devices, and testing our signals. He was polite, knowledgeable and explained everything to me (not a techie at all) in very clear terms. Since then the service is working flawlessly while saving us a bunch of money. read more

I've paid for their services for the past 6 months now, and over-all I am very content. Price point is good. What I like most about the experience versus with their competitors is that I have internet not only in my apartment but anywhere I am in the building, which includes the gym, and lounges. I live in a "luxury" building. I did have a lapse of service, and maybe one or two days of spotty service, but for the most part they are very consistent. read more

Great customer service, but if you are a professional who needs the wireless connection to the Internet, I would steer far away from these guys. I opted for the most expensive package and as we speak I get shoddy service at best - no where near where they said they would be. The customer service agents are so helpful and nice, but it can take up to 20 minutes to get them on the phone. UPDATE: I am still a customer after 4 years now. Of course I only remember the times the Internet goes down, like this morning, which is not fair. How many times in the last 4 years has it gone down? I would say around 8 times - but only one of these for an extended period, like 12 hours and I had to go somewhere else to work. I have no comparison as a consumer except the consistent Internet service in companies. UPDATE: I gave it a good college try by staying with NW. At times the Internet completely cut out and at other times it got terribly slow. First level support is about 20 years behind modern telephone support (type in your number and get connected to an agent who asks for your account information all over again). They as nice as could be, but never have an idea what might be wrong except to send out a tech three days later. Researched and found consistent download speeds of up to 10x faster at the same price. read more

The idea of no-hassle wifi was pretty attractive, so I decided to sign up for this service, even after having read the bad reviews. I was thinking that I can always change my mind later since they have "monthly payments" and you can "cancel anytime". The service is unacceptable. You can pay a bit more to go with some more serious ISP, and at least reasonably expect that you will have wifi. I don't remember a single day when the internet was not slow (we are talking slower than dialup - even gmail refuses to load), or a day when there was no outage of less than fifteen minutes.Of course, there were a couple times where the internet did not work at all for one whole day. So you have two choices: Pay $30 and have no wifi or pay $45 and have it. I just switched to the second. Their advertisements are pretty misleading. They charge you on a quarterly basis, and they will not refund you if you want to cancel the service or move out early. If you try to cancel early, they will offer to send a technician to your apartment (?!?!) which is just nuts, since there is no router in anyone's apartment, this is just a cheap excuse for people who do not happen to know how their system works. And of course the technician will tell you that everything is fine, and the problem is with your computer. Also, canceling is a pain, they will keep emailing and calling you, make you wait in line to speak with someone, until (they hope) you will give up. Not a good way to run a business. The only marginally good thing is that the sales people respond to emails promptly, in less than 24 hours, but that is only if you are not requesting a cancellation. To sum up, if you really want "no-hassle" internet just run away from them. read more

This company is such a joke. On a brighter note I'm happy I've reconciled myself to the pathetic service Natural Wireless provides enough to laugh at my situation. Seriously considering moving to a different apt just to use another wifi provider coz this one SUCKS. If you want a subpar internet speed (despite paying for the fastest speed) which chooses to randomly go off at peak hours, this is the company for you. If not, run the other direction and stay away. read more

I'm on a 10 mb plan, and on days like today, I can't event play a video on CNN without pausing it to load for 2 mins. The internet feels better on a 3g iPhone. I'm not sure if they're throttling back, or if they're just failing to meet their end of the user agreement, but it's bad. read more

If you have the choice of Natural Wireless in your building I would go for it. The equipment necessary in your apartment is non existent unless you need a router for your special needs. You can have unlimited devices working & since the building has wi-for for the network, you can be connected all the time in the building. Customer service is very helpful over the phone & if necessary you can get assistance in your apartment within a day or so if their equipment needs adjustments within your building. No contracts - just three months billed at a time. read more

I use this service as a resident in a "luxury" Manhanttan high-rise apartment building. My review is only for this class of service. This is hands down the best Internet service I've ever had, for 3 reasons: - Zero hassle! There is no equipment setup, you pay online and get going right away the way you do in a hotel. Recurring monthly billing is automatic. - Very fast, provides exactly the advertised bandwidth, confirmed with speedtest.net. The same is true of upstream bandwidth. - Quite cheap. The 5Mbps tier (for my building) is only $28/mo. If your building offers this, it's a no-brainer, take it. read more

Two stars because the people on the phone & techs seem pretty nice. Other than that, fail. I signed up on a Friday, and on Monday, my WiFi wasn't working.. I finally got around to calling their tech support on Tuesday evening. I was on hold for at least 20 minutes.. in the meantime I did what I expected they would ask me to do - I hit the reset button on the repeater... when the guy finally got on the phone, he told me I had wiped allll of the configuration settings, there was nothing he could do on the phone and a tech would have to come out to fix it. Tech was supposed to come today (Thursday), I signed a form to give him permission to enter to my apartment but because his wallet was recently stolen, he didn't have any ID and the doorman wouldn't let him into my apt. (5 stars for the doorman, btw). Next appointment is set for tomorrow.. If the quality of the connection is as bad as the reviews say, I am cancelling.. nothing on their website about their cancellationpolicy, but I will take it up with amex if they give me a hard time. read more

Some may say that this is the most affordable option that is currently available; but I think that it is not worth the money for the quality from this ISP. The service is greatly unreliable as it disconnects often, speed fluctuates (the only time that it reaches the promised speed is during midnight and early morning). While they have great customer service, I would rather go for services that more worthy (Verizon, or even time warner) Stay away, if you desire quality internet connection. read more

I've been using Natural Wireless for about a month now and thus far have had a very positive experience. They have followed up with me a number of times to ensure I was enjoying my service. At first, I expressed that my connection was slow - so they brought a booster free of charge to my apartment within a few days. The service has been working great since - although I usually only have one device connected at any given time. read more

Very quick Service and great quality internet - only tip I'd recommend is to definitely ask for a router with password protection!

I have had zero negative issues with natural wireless. It's inexpensive and dependable. Not owning a t.v it's the perfect solution - I don't have to deal with Time- Warner and I have inexpensive and consistent internet service. I've never experienced drop outs or interruptions . read more

For XCHANGE APARTMENTS in SECAUCUS, NJ. We had this service for 2-3 years, and it was great for us. The customer service and technical support is fantastic. There are no signup fees or any long-term commitment. They even offer a month of service for free sometimes. So, why not give them a try? You will be glad that you did, and will also save a good amount of money in the process. read more

I have been using Natural wireless since I moved into my building and I love it. I have great reception on my tv with antenna---- looks just like cable tv. No huge bills. I Love Love Love Natural Wireless. Excellent customer service read more

I've been with Natural Wireless for over five years and had the best experience. Setting up was a breeze and if there was any issue, I could always reach them. Plus, the pricing was competitive. I highly recommend Natural Wireless! read more

I moved to Jackson Park in LIC in December. I initially had some issues connecting to NW, but after a call, they pretty much sent help immediately and now the internet works great! I only use their basic tier service, but it has super fast download & upload speed, no problems with streaming or gaming in HD, and no issues with connectivity. Great customer service who's always very friendly & does their best to help too! read more

Natural wireless was great in the beginning, but after 3 months of usage, the connections started by poor and now every 3 days one of our devices are blocked. I haven't changed provider because Verizon need to install an extra router in the building first. Verizon is more expensive, I may just accept the extra cost to get a reliable connection. The technical staff at Natural Wireless is polite on the call, but I am tired to spend 30 min. every 3rd night to get my devise cleared of their filter. read more

I am experiencing severe bandwidth throttling while I download for example I software I bought over my Natural Wireless service. Taking over an hour now. read more

Terrible wireless. Constantly went in and out. Unreliable. Can't handle multiple devices. Go with Verizon Fios. Customer service is responsive and they do care. The problem is that the service should work as advertised. read more

Management reached out, and a technician came out to fix things the next morning. They ever credited me back for the first month. All seems to be working well now. read more

Natural Wireless has been a major convenience for me ever since I moved into Manhattan from New Jersey. Since the Natural Wireless system is already installed in my building, it only took me a couple of minutes to sign up as a Natural Wireless customer and get access to their internet. Additionally, the customer support has been very nice to me ever since I signed up for the service. Best part is that they don't use automated messages or "robots" to answer all of their incoming calls and transferring calls takes seconds. They have REAL PEOPLE responding to calls and they usually solve it quickly. Chris (I think that's his name) has been very respectable and has not failed me yet when it comes to good customer service. My previous internet provider was quite the opposite. I remember I had Verizon in my previous home in New Jersey and I swear it took at least two full weeks for the technicians and whatnot to come to my house and install whatever is necessary to get the internet operating. In today's world, two full weeks without complete access to the internet can feel like an eternity. Verizon's customer support DOES NOT compare at all to Natural Wireless. Now you can find me on the rooftop playing with my tablet. I love the fact that the connection for Natural Wireless is available throughout all parts of the building. I can honestly just roam wherever and still be able to browse on my mobile devices. I have NEVER experienced this much freedom before with my internet and the price is extremely affordable at $28~ a month. read more

Our internet had stopped working. Natural Wireless initially walked us through a few basic remedies on the phone. Since none worked, their tech support staff tried to fix the issue remotely, but could not. We were leaving on a 2 week trip only 2 days later, I asked if something could be done to help us out. Natural Wireless sent technicians the very next day, and it was a SUNDAY!! Amazing! The technicians came on time and upgraded the equipment in the hallway outside our apartment. They then checked our router in the apartment and found it was not working correctly. They installed a new router and made sure it was working perfectly be fore they left. The technician was courteous and professional. The response from Natural Wireless was effective and incredibly fast. They accommodated our schedule and restored our internet to working order right away. We recommend Natural Wireless very highly! Ben and Dale K. read more

I never write reviews, positive or negative, but I wanted to quickly give a shout out to Jared from your technical support team. I became a new customer today and had a problem connecting my PS4. I was dreading calling support because of past experiences. I was connected in 30 seconds thanks to Jared! This is a great product and customer service! Thank you. read more

I had a short-term rental in Manhattan and these guys were a convenient, cheap alternative to the horrors of dealing with TWC - no activation fees or appointments needed. They charged me what they said they would, and I had no problems with streaming video or uploading/downloading large files. I had the 25mb plan, and would get it again if the need arose. read more

My review from Jan. 19, 2015 still stands. There's no weekend service available if you have issues. I know from experience. All they do is answer and issue a ticket. read more

Not only is Natural Wireless so much more affordable than larger Internet providers, but its customer service is absolutely top-notch. When my Internet was slow due to the nature of my apartment building, Natural Wireless was immediately on the case, installing a router at the time that was most convenient for me and finishing the job in no time at all. Now I have insanely fast Internet at a price that any New Yorker can afford! read more

This all sounds great in theory. But the service is just horrible, customer service and tech support are almost non-existent, and near impossible to get out of your subscription! There are MUCH better options. read more