I've been going there for many years. Service is always good and fast. Maria went above and beyond to straighten my glasses on my crooked ears. read more

Extremely rude, unorganized and unhelpful front office staff, literally hung up the phone on me as I was in the middle of a sentence.

The eye appointments were fine, bought Acuvue contacts for my son at $900. They had a rebate coupon of up to $250, $50 of that for new customers. I went to myacuvuerewards.com and it said I only qualified for $100 rebate. Then I had to take pictures of product and receipt and then after I submitted online, have to mail the receipt to a P.O. Box to get the $100 Mastercard rebate. If I had gone to 1-800-contacts, the same purchase was $895, free shipping and $70 instant rebate! Bad deal at Nationwide Vision, not worth the hassle for extra $25 in rebate in the future, but we did get a "free" pair of bargain glasses. read more

Nationwide Vision - Optometrists Near Me - Phoenix, Arizona

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The glasses technician did a fantastic job patiently addressing three pairs of my glasses that needed repair and adjustment. Very happy!!

La Dra Elaine Oetomo es realmente estúpida, ni si quiera dejo que mi hijo conteste, mi hijo es vergonzoso y el responde con vergüenza pero ella es realmente una persona prepotente , las trabajadoras siempre amables pero cuando trataron de hablar con ella para decirles lo que estaba pasando, ella ni siquiera volteo a mirarlas, ignoro las peticiones, Maria como siempre nos atendió excelente. read more

Worst experience ever. The doctor so rude , literally took 2 minutes to do my exam and was yelling at me . read more

Another update. The glasses I got were not working for me. It was completely my fault as I should have gotten the progressive lenses. Took them back had Sherry make all needed adjustments and send back in for a new pair. They came in today and were really good. Rx has changed a lot so I'll have to get used to them but they are right this time and I'm so thankful to sherry for her help and going above and beyond for me. read more

Wearing no-line bifocals, I'm aware how expensive filling the Rx is. I never tried Nationwide Vision before, and was aware from their ads that they are less expensive than the places I've purchased no-line bifocals. I stopped into the store at 32nd St and Greenway, aware that they received low ratings from customers. Not knowing what to expect, I was more than pleasantly surprised at how each employee was very friendly and accomodating. Starting with Alma, who greeted me, and explained their sales. While looking at frame, the manager; Sherri, approached me and asked if I had any questions, which I did. Sherri took her time with me too and was very helpful. I found a pair of frames I love, and Sherri got me right in with the Optometrist; Dr Otomo, who was very thorough and friendly. With a designer frame and a on-line bifocal Rx, I know I paid about half of what I would have paid most other places. I'll be back to Nationwide Vision on Greenway. read more

I decided to give these people the benefit of the doubt and guess what? A disappointment AGAIN. I went in needing a history of my passed eye exams and the lady told me to sit down and she will update me about insurance and my papers. I sit patiently for 30 mins and I see her wandering around the store. I go up to her and ask the front desk lady if the other lady got any new information, she told me she's on lunch break and to just wait....okay fine. I go up to the other lady and she says your papers have been ready for a while now and they were sitting on her desk...HOW WAS I SUPPOSED TO KNOW? Aren't you supposed to update your costumers??? This place is seriously ridiculous. Management needs to sit down with this staff and see why they are so rude and so inaccommodating..NEVER AGAIN. I wasted my money on this company. Update: went to a different nationwide location and even the staff over there said they have heard many complaints about this location! other costumers who were shopping joined in on the conversation and said that they would never come back to this location and were even hesitant to try out another nationwide location. These people need to step up their costumer service, I have heard the most ridiculous things about the people who work here. DO BETTER! read more

I had appointment set for 8:30 on Friday and the place didn't open till 9. The doctor was great! The front lady had an attitude but she tried. I just think staff should know hours before making appointments. They even called to confirm appointment for 8:30... read more

Nationwide Vision - The proof of appointment. - Optometrists Near Me - Phoenix, Arizona

After reading the reviews from over the past year here, I must say I was a little hesitant taking my 7 year old to get an eye exam. He had his appointment today and I was very happy with the service we received! The lady who greeted us to take our paperwork and check us in was super friendly. The young woman who did the pre-exam was pleasant and patient with my little one who is terrified of the eye drops. And the doctor was amazing. He did a great job with my son, made him feel comfortable and answered any questions he had, including the artwork on the walls lol. My only complaint is the small selection for kids and the prices of the glasses on display were pretty expensive, especially for children's frames. I thought all staff there was helpful, friendly and maintained a clean environment. Would definitely go back based on my experience today. read more

Definitely will not choose nationwide again. The front desk staff while not overly friendly were decent. I did have to wait a half an hour after my appointment that's OK because I wasn't going anywhere it was just annoying though. My dissatisfaction comes from the doctor on duty. Without going into detail he was just one miserable person who seemed like he absolutely hated his job. He was very easily frustrated. I couldn't wait to get over the exam. It was like I was annoying him. It was when I wouldn't take one of his suggestions that he became extremely arrogant. Won't ever go back there. read more

We have been here twice now and the wait is a little longer but it's well worth it. The doctor is very thorough with his examinations and spends the necessary time to do it right. When it comes to your eyes, no concerns about that at all. We got contacts and glasses for my daughter and she never complains about the prescription bothering her eyes because the doc is so detailed. Additionally, the lady's up front are incredibly nice and know good customer service. read more

I really hate going to the eye doctor, but out of all the places I've been, Nationwide is the best. The staff is much nicer than some of the other places I've been (ahem EyeMasters) and they're usually able to get you same-day appointments. They're also very understanding when I have mild (okay, severe) freakouts over that damn glaucoma test. I can't even put it into words how much I hate it. You have to lean your eye up against it and watch as a needle-looking thing comes straight at it, and then puffs right in your eye. It's horrifying. I can never do it either. My eye starts going all crazy and fluttering and there's nothing I can do to make it stop. It's actually really embarrassing, but they're always nice about it and don't make me feel like a psycho. All in all, if you have to get your eyes checked, this is a good, reasonably priced place to do it. read more

Nationwide Vision - Optometrists Near Me - Phoenix, Arizona

Just called asking for a quote, ended up asking a couple questions and the lady I spoke with got frustrated with me. More composure would be nice since it's customer service and I'm allowed to ask what the different rates are. read more

Went to get exam, had to wait 30 minutes,Dr. Lamb was very,very rude, when exam was done I asked had my prescription changed, he stated no. I said great then I don't need to get new glasses yet, he then said,"well what are you doing here then?" He became pissed because I wasn't buying anything, walked back in his exam room and slammed the door. I told the staff how rude to do that. None of them offered an apology. Never, Ever will I go back!! read more

Rude front desk. Nonsensical procedures that should be explained prior to examination. Punctuality not their strong point.

I can only speak to their customer service where I was placed on hold for an extended period of time and then told I would receive a call back to place a refill for contacts. I never received a call back. I called a different Nationwide and it only took a few minutes to order refills... read more

I have been going to this location for about 13 years to get my eye exam and my contacts. Up until yesterday the service has been great, the front office has always been great. My experience with Mr. James Blumenthal O.D. was extremely unprofessional from beginning to end. If Mr. Blumenthal is still at this location when I need my next eye exam I will find a different location. Mr. Blumenthal treated me like I was an 18 year old irresponsible adult. Mr. Blumenthal would not listen to me, he just assumed that I had been over wearing my contacts when in fact I do change them every month. When I attempted to explain that I ordered my second set of contacts through another store, he questioned "when" because the prescription expires after a year. I've been getting my eyes checked, on my own for over 25 years, I think I know that an prescription expires after a year. I felt like he was trying to catch me in a lie. While looking at my history he mentioned that his "girlfriend" was the one who did my exam last time. Ok, I'm not sure why this is relevant. I'm easy going so the comment didn't bother but after everything else that happened in the appointment, I realized how unprofessional this was. He referred to one my very common medications that has nothing to do with my eyes as "very powerful". Again, a comment he could have kept to himself and I can have that conversation with the doctor that prescribes it. He asked me if I was still able to read things up close because I'm at that age where I will soon need readers. I told him I know the time is coming and I'm ok with it. I told him I didn't have any problem reading close, but he proceeded to tell me that my prescription has probably changed since I haven't been in for over two years and that I would probably need readers. He proceeded to tell me where I could buy readers in anticipation that I would need to buy them. After the exam it was concluded I don't need readers yet. I would have understood where he was coming from in the lecture at the beginning if I was over wearing my contact, but if he would have listened to me he would have realized that I have been using my contacts as directed. I told him that I change my contacts every month as I change that certain "powerful" prescription. He replied that "now you are telling me something that I just don't need to know". Really?? At the end of the appointment as I was getting up to leave he told me to grab my "suitcase", a.k.a. purse. I don't carry big purses. I felt like that was his last unprofessional "dig". I'm still in shock by this persons unprofessionalism. read more

This was my second time visiting Nation Wide Vision on a Friday afternoon , and I have to say that truly, everyone at this office is wonderful. The front office staff are sweet, efficient and take care of all insurance queries quickly. The back office staff lady is pleasantly conversant while taking care of all her duties in a way that is quick but thorough and Dr. Blumenthol who I saw is just a very down to earth gentleman . He is personable, intelligent and listens well! Even when it came down to picking new frames and ordering new contacts, all the financials were covered prior so as to help me if I needed to budget insurance coverage. Would HIGHLY recommend! read more

I have been switching eye care providers for years as I always run into: long waits, price gouging, high pressure sales or unfriendly staff I had none of these issues here. I found a place that I can happily return to! read more

Not sure how I can rate a business with no stars since they don't even deserve a star at all. What a horrible place Of business. Lack of communication to say the least. Asked to speak to manager and now realize that if she is the manager then it makes sense of how this business is so unorganized. Do NOT do business with this place... warning! read more

I injured my eye 10 days and still had soreness so simply wanted confirmation that I didn't have an infection. This is one of the Dr's on my insurance list. Had a 9AM appt., wasn't called by the Dr till 10...long after the variety of tests were done that are typical for an eye exam...which I was NOT there for. The Dr was good; however, office staff is horrible! After seeing Dr., I was standing at desk in front of 3 people to pay and was "told" to take a seat by the office manager. I said that I needed to go otherwise I would be late for another Dr appt and was told again that I needed to wait. I allotted 1.5 hours for this simple appt which should have more than sufficient. My time is valuable. I will never go here again because not only do they clearly very think little of my time, the office manager is disrespectful and rude. read more

Nationwide Vision on Watson Rd in Buckeye is the pits. Went for a contact lens exam. OK on the exam but the SALES pitch is over the top. I have worn Acuvue 2 contacts since they came out-over 10 years. BUT this doctor wanted me to try one month contacts at 3+ times the price. NOTHING I could say would change her mind. So out the door I went with a $200 bill for the exam and receipt for a 6 month supply of contacts. I left with TRIAL pair of contacts. It is now one month later. I hate these new contacts. I have also not received the 6 month supply I paid for. So I called and wanted the old Acuvue 2's back. Dr says she will only prescribe Acuvue Oasys which are twice the cost of Acuvue 2. I contacted Acuvue and UNLESS I am having dry eye problems (I am not), Acuvue2 is a perfectly satisfactory lens. Profit motive??? You betcha. Their Acuvue Oasys are $39.99 per box (6 two week lenses). 1-800 Contacts sells them for $27.99 per box. Acuvue 2 contacts are $12-17 per box depending on where you buy them. I am now stuck with a $200 RECEIPT for a prescription I don't want and no contacts. I live 100 miles one way from Nationwide Vision in Buckeye. They even told me I had to drive in there just to pick up the contacts I DON'T WANT. Not a place I will do business with again and I have contacted my bank about the charge and will contact both the BBB and the Arizona Board of Optometry. read more

Very poor experience. Not kid friendly and zero patience for children who have never had an eye appointment before. The doctor was quite nice and friendly but the initial exam and in take was awful. read more

I am updating my review from a 1 to a 5. I've been going to this location for years and always received great service. I recently ran into an issue with a bill and the assistant manger, Maria personally called me. I will continue going here. read more

Excellent customer service from making my appointment through getting my glasses! Staff was very knowledgeable & helpful.

Highly HIGHLY do not recommend coming to this location. The front desk ladies are extremely rude. Treat you like an idiot. Honestly seem like they have no idea what they are doing. Your average wait time will be about 2 hours. The optometrist works very slow as well. Seriously find a different location!! I've been coming here for about 5 years and it's just gotten worse and worse every check up! read more

Sherri is the best optician I have ever discussed my eye care needs with. She is very professional and very knowledgeable. She was patient and provided me with the options I need in order to improve my vision at night for driving and in the workplace. Thank you Sherri, you are simply the best. read more

This place is very close to our house. I made an appointment for myself at 8:45am and the next appointment at 9:45am for my husband for contact lens. I did not get done there until 11 am and my husband did not finish there until 12:30pm. I understand that all doctors can run a little bit late depending on their days. All the staff and doctor are friendly. I'm giving this place a three star because they fit in another person before me and before my husband's appointment therefore we were not seen at the exact time that we scheduled for and had to wait longer. Another downside to this first time experience is that they don't have contact lens on hand which I was hoping they would like the previous Eye Company I've been going to. They have to order the contact lens, then come back for the trial and then come back to the follow up which I find it an inconvenience. I have been using the same contact lens and are prescribed the same brand. They have a decent size of glasses to choose from for men, women, and children. The prices for the glasses are reasonable but I was there for contact lens prescriptions. This would be the first and last visit for this place. Going to go back to the place I usually go to even if I have to drive a little bit further and have my contacts in the clinic read and available and also no follow up needed. read more

I would have given 5+ stars because they were so helpful and friendly. Then i had another finacial obligation due to my son and school. I called to cancel my order for my glasses and got a whole new attitude. I was gonna get them the following month but now im finding somewhere else. The girl that was so helpful had a new attitude she was very short with me. Hung up without barely saying bye. Marie or Maria was her name. I we to this location because another location was so bad but apparently all the NationwideVision locations coulduse a 101 in good customer service. Only reason for the one star was for the Doctor je was friendly. My wait was like nothing. Ive ever seen it was like 2 hrs. read more

This place sucks. Horrible customer service. The girl at front desk acts like you're a nuisance, not a paying customer. They don't smile, they don't say hi, they just look at you, like 'what do you want'. This is the second Nationwide location I have been to. I think I'm done giving them a chance and my money. Save your money and go to Lens Crafters instead. Much friendlier service. At least there they don't make you feel like they're doing you a favor. read more

Do not go to this location. The staff is rude, slow and make you feel like you are doing them an inconvenience. Whenever I go in I wait a half hour after my appointment time. They are over priced and depending on the staff member, give you a different price on the same contacts. read more

Scam. It's unfortunate that some companies will do anything to try to make a buck. I went in and got fitted for contacts but didn't buy any right away. I was pregnant and honestly glasses were just easier. Besides I had a ton of dailies left and my prescription hadn't changed. Fast forward a few months and I finally ordered acuvue oasys lenses and from day one HATED them. I assumed that my eyes just needed time to adjust to long term wear. I was used to throwing them out every night with the dailies. So I tried EVERYTHING, different cleaners, saline rinses, anything I could think of but my eyes ached and were blurry and teared up constantly. I called to have my lenses changed and Nationwide was like "Sorry, no. We need to see you again." But, I'm still within the one year since my last one and want to go back to a former lens. "We're sorry, but you're too close to needing a new fitting." What? So what exactly is too close? State law literally says I have a year before I need another fitting you crooks! So ridiculous, and such a despicably obvious ploy to weasel an unnecessary $130 fee out of someone. Thank you 1-800-CONTACTS for offering to exchange the contacts for some I can actually use. SHAME ON YOU Nationwide for conducting yourselves with no concern for your patients but focusing instead on wringing every last dollar possible out of someone who needs you to SEE. Lowest of the low. read more

nationwide vision in kingman Arizona sold me glasses that they said were going to be thinner than what I have one week later they called to tell me my glasses had a problem with the lenses it would be another week when the glases came in they were blurry they said I had to get used to them I wore them a week they were still not wright I took them back they made them again they were twice as thick as the ones I am wearing that is my old pair now after a month I still don't have my glasses I am asking rfor a refund and I paid twice as much for the seeing eye dog type lenses. read more