When I come back to this location, in the city, I will definitely be be coming back and bringing…read morefriends and family. This place is fantastic. unfortunately, they didn't have what I needed. But I always come back.

When my mom and I walked in we were greeted by Megan. Megan is amazing she helped me with…read more transferring my iPhone to the iPhone 17, she was patient, funny, knowledgeable. She answered all my questions. I would recommend anyone to go see her if they have any iPhone related questions or issues, amazing and well rounded employee and person. Also, during the time Megan was doing a class Steph helped me any additional questions and concerns I had, he was great. 10/10 service. Ambiance was your typical Apple Store it's an aluminum store with the state to the art of Apple products.

Best Buy has the worst customer service. I bought a TV from Best Buy and was going to exchange for…read moreanother model. I then found out that they were charging $99.99 for the pick up of the old TV I told them that it was unacceptable. The reason was that it was being picked up by the warehouse. ?????? that's a reason. Anyway, I am buying the replacement from Amazon. I advise that no one do business at this store

Best Buy, electronics is what draws people here. They do offer a bit of candy, soda and a few other…read morerandom items. This location is conveniently located off of rt. 1 and is surrounded by a delicious pizza / Italian restaurant as well as Whole Foods and IHOP...a few other stores as well. A very nice young man answered some questions that I had about Fit Bit. In the end, I did not purchase one, but I am better informed than when I walked in the store. I'm going to consider purchasing at a later date. I didn't leave empty handed. I did purchase an "echo." I have been considering purchasing this fora little while. I want to utilize it at work. I would have given this location four or four and a half stars, but the inside of the store is a bit boring and not set up like most other Best Buy stores that I've visited. In my opinion, the store isn't set up efficiently.

I was there a couple of months ago. I had a great experience getting my computer fixed. I would…read morehighly recommend.

I came here because of the 4.5 ratings. But it did not live up to the rating with my experience…read more (Dee) the guy who checks you in and tells you what's wrong with your computer was nice and seems like a good trusting character, I had a video card issue and got it back from a different place baked which temporarily fixed the problem but I wanted to never have to have to go through a tech baking the card again so I ask Dee to have his tech check it out and fix it once and for all. Which he sounded like he knows how to fix this problem so I was comfortable enough to leave my computer there over a couple days for them to send it out to their technicians to fix. However, the couple days turned into over the weekend and not sure if I will get it back by Monday. so I asked for the computer back, Dee said they find nothing really wrong with the video card but replacing the screen would be ideal since there's 2 lines there. I contemplated and agreed to let them fix the problem that didn't really bother me but since they suggested it, I guess it won't hurt. But, that's when it all go downhill from there. There's a wait for the part that's needed to fix the computer. Since I insist to keep the computer instead of leaving it at the store when they need to order the parts n wait for it to arrive to the store, they charged me $100 deposits in case I won't go back to let them fix the computer, but the part never came and they returned $60 to my credit card and kept the $40 for restocking fee or the tech to open my computer to check for issues? Also, they never call or notify me for returning the money or not able to fix my computer. I had to find that out through my credit card bill. Talk about unprofessionalism. So disappointed with them. I guess I will tell them how unhappy I'm with their service on Yelp would be the right thing to do since they don't want interaction with their customers. This is total scam to me. They open my computer saw nothing wrong but suggested I replace the screen yet the place they order parts from took forever n supposedly they never got the part, so they decided to charge me a fee because of what!? How is that on my tab? I would be aware of this place if you plan on using their service to fix computer. Btw, you walk in, there's no computer there, it feels super sketchy. If it's not for the past positive rating, I would have not given them any business. I do questions those reviews.

In late May of 2007, I purchased an $8300 computer system from Alienware; a Miami based Computer…read moreCompany who caters to gamers. I run several websites, my life and business revolves around my computer. I found myself frustrated from the beginning- in less than two weeks I was experiencing major technical and physical issues. The case/shell protecting the internal components was warped. The computer system would either not turn on, or would turn on and then immediately shut down. Incredibly, after purchasing an $8000 system, I had to fight to have the system fixed/replaced. They replaced the computer and within a month, I was experiencing the similar problems once again. Their solution was: reinstall Windows. I reinstalled Windows (not to mention all my personal software) and continued to dealing with random system crashing and hard drive failure messages. I knew that the hard drive was defective, but Alienware's solution was always to reinstall windows. Finally in December the system reached a new level of failure. I received the blue screen message that the hard drive had an error and it only sometimes turned on. I called Alienware's technical support to replace the hard drive. He accessed my computer to attempt to induce the same message. My computer never turned on normally again after this phone conversation. Alienware would not replace the drive until I reinstalled Windows (4th time now). I was able to salvage most of my data thanks to Safe Mode and the external hard drives. I reloaded windows and found myself back at square one. At this point Alienware conceded to look at the system. Although I live in New York City, I was told there was no technician in the city to inspect and repair the system, so I had to ship the computer to Alienware in Miami. I was not keen on shipping an $8000 for repair but I had no other option. During a conversation with Victor, Customer Service Supervisor, in late December I expressed my dissatisfaction with the idea of shipping the machine, but he provided a box and shipping label. In our conversation I indicated that I did not want the system returned unless the hard drive(s) were replaced and I was willing to pay to upgrade the system if necessary. I specifically indicated that a technician should contact me before shipping back the computer. In the box with the computer I enclosed two copies of a letter which stated, "If a specific problem cannot be identified and fixed on this machine, I would like to upgrade to a better system. I would appreciate constant communication, a full synopsis of the finding and for someone from Alienware to contact me prior to shipping the computer back." I also added this statement because I knew I would be out of the country and didn't want it shipped back without anyone to receive and inspect the device. I thought it couldn't get any worse, but the drama was only beginning. The computer was shipped back with no phone call or communication indicating that the work was complete. I setup up the computer and, hired a technician to install Windows and all the other programs and components that had been lost. This consumed a day of my time and I paid out $250 for the technicians work. It was only then that he uncovered yet more frustrating information. The computer had been sent back with two (2) 300GB hard drives instead of two (2) 750GB hard drives, and the new drives were not setup as raid drives. At this point I had already paid someone to setup the computer's software. I contacted Alienware who told me they would send two new 750GB hard drives, and I would return the two 300GB hard drives. I told them that this wouldn't work, because the two drives which were to be returned housed Windows and my other software. I explained that I had paid someone to install the software with the assumption that the proper equipment was installed by Alienware. On February 18th, I spoke to Christy in customer service, then Alan and Peter in technical support. Alan apologized for their mistake and connected me with Eddie Ramos, Technical support supervisor. I proposed that I would send back the empty 500GB instead of the two 300GB. I would avoid reloading the software for a 6th time and I would have an extra 100GB storage which I felt compensated for their mistakes and run around. He indicated that it had been 15 days and the return policy was 14 days. I reminded him about my letter and trouble communicating with Alienware. My complaint is twice as long as I can type into Yelp, but the bottom line is their tech support and computers are awful. And for me the bottom line is that I am out $250, and have experienced almost two months of hell trying to reason with the unreasonable folks at Alienware.

This is the most unique concept I've ever experienced for an Apple Store. I was greeted by Manuela…read morewho worked expeditiously to get me lined up with a genius care, professional. She checked in with me periodically to let me know how things are moving along, and I really appreciated those updates. I was helped by Sir Alain, who had superb customer service from start to finish. In addition to being knowledgeable and patient, I genuinely felt like he was looking out for my best interest without trying to upsell me anything. With the precision of a surgeon he trouble shots issues with my phone, and I am exceedingly happy with the purchase that I made. I also had a chance to speak to the manager Steven. He took time to ensure everything went well, and we had a conversation that was personable and welcoming, but interesting Apple products and fitness tracking wearables. The kind of experience that keeps you coming back and expressing loyalty to a company because of the way you're treated: exceptionally well done folks

Stopped in here so I could buy a new MacBook Pro. Had checked online and the model I wanted was in…read morestock. This location wasn't the closest to my hotel but I figured parking would be easier at a mall vs downtown Miami. Decent sized store in a corner location. Closest parking was valet but there weren't any visible attendants. Got to the store, quite a few people in the store, no employees available as they were with other customers. Saw a sign to pick up orders. Figured that would be the fastest way given the lack of available employees, but the model I wanted was now sold out. so no new MacBook Pro for me.

Louis has the best customer service. He knows the store, its items, offers, and warranty. His…read moreservice is efficient, quick, and very professional. Thank you, Eduardo G.

I waited in line for over 30 minutes just to get help, while employees stood around talking. What…read moremade it worse was seeing a manager who claimed to be "fixing" an issue, but instead spent the time chatting with other people rather than actually addressing the problem or helping customers who had been waiting far too long. This wasn't a staffing issue, it was a lack of urgency and accountability. Customers' time was clearly not respected by Susie the General Manager, and there was no communication, acknowledgment, or effort to move the line along, since the associates cannot help me since they don't have access to, only the GM. For a company as big as Best Buy, this level of service is unacceptable, If management isn't leading by example, it's no surprise the experience was so frustrating. I won't be returning to this location.