So this is a storage facility located on Industrial, in downtown Saline Michigan. I've actually…read morerented from this location in the past, when it still had a staffed office. You would come up to the facility, punch your code in, and the gate would open. If you needed a lock or boxes, packing material, or just help of any kind, there would be someone in the small office at the front of the Facility. I recently moved back to Michigan and had need of a storage unit again lol and went back to U STOR Self Storage ... some things have definitely changed lol!
So the entrance is now closer to Michigan Avenue, and the small office where you used to be able to talk to someone is gone. You can now only enter into the outer portion of where the office was located. Once inside there is an automated kiosk. You can pay your bill through the kiosk, you can put a unit number to get information about your unit, and you can rent a unit through the kiosk as well. Pretty much anything that you would be able to do by phone, you can go ahead and do on the kiosk. For instance, I had rented a smaller unit than I actually needed, and even though there wasn't anyone there that I could interact with, I was able to go to the kiosk and rent a larger unit, then close my previous unit, and have them connect the two so that it was prorated for the next month! Had I needed a new lock as well, there's also a small vending machine where you could pay and the lock drops down. So while it's a lot less personal than it used to be, no happy faces to interact with, and certainly no "please take a piece of free candy" bucket by the door, but it does well enough for what you need. You still have to punch your code in and the gate goes up, it's just in a slightly different location and you'll have to go through the kiosk for any information you need. Honestly I kind of miss there being a person there, because if I need an extra boxes or tape, I could get that too, but I do understand that everybody is cutting back and they've at least added a kiosk that is pretty user-friendly. All in all I think it's just as good as before and give it that my situation was a little complicated anyway it was easy enough to work through. There's also a phone number that you can call while you're working at the kiosk, and that helped as well. I definitely would still recommend the used store self storage in Saline Michigan.