Excellent storage facility! Offering large and smaller units at affordable prices. Safe and…read moreorganized. Staff are great. Highly recommend for your storage needs!

Great service, overall. They walked me through the lease understandably, gave me a TON of options…read morefor payment, and made sure I was 100% confident before I walked out. The unit itself is great. There's a light bulb in my unit, which I love! I've stored before at other places, and it was just pitch-black inside the units. Also, I LOVE the 24-hour kiosk. I sometimes work erratic hours, and they cater to my needs. They've keep the whole process simple and easy.

Always have everything ready, and the prices are great every time I pick something up it's always…read moreclean. It's always been tested to make sure it works and they're always glad to load it up for you and show you how it works if you need the instructions.

I have rented quite a number of their larger equipment pieces over the years and it worked…read moreeverything from Ariel to underground and every time I go there the prices are excellent and the equipment is absolutely top-notch. I have tried other companies and they were okay to use some were substantially more expensive but all in all I am very pleased with Great lakes.*

We have rented from them off and on for the last 5 years. Currently we have three spots. Prices…read moreare good, no security issues and Area kept clean. Recommend them for your storage needs, when you can get a spot.

I would not recommend this company for your storage needs. It's beautifully maintained, clean,…read moresecure, and well lit. However, the manager is exceptionally rude and behaves in a way counter productive to keeping customers. I will be taking my business elsewhere, and happily telling all that i am unhappy with this business.

We have had a wonderful experience with this U-Haul location. We had rented a smallish storage unit…read moreafter the loss of a family member. It was easy, access was very simple and it was temperature controlled. So no hot and humid conditions, or working in the rain. They even have a drive in/out garage to get completely out of the weather. The young ladies behind the were extremely helpful, answered questions, assisted and made sure our needs had been met. The place is very clean, you could almost eat off the floor. Renting a trailer was just as easy. I swear, when I picked up the 5x8 trailer, upgraded from. 4x8 at not charge, the slightest of the young ladies, came out and hooked it up for me... just to show how easy it was to do. When I turned it in... it was no touch either! I was impressed. I would recommend this W Alexis location to anyone who would look for a storage unit or trailer rental!

BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

I accidentally contacted them (through yelp still don't know how I did that) but they went above…read moreand beyond to help me LAST minute and after normal hours because I was in a bad situation as far as housing went. Thankfully My apartment was also able to help last minute and move my move in date up to the next day. Tim, and his team were KIND courteous and careful. They successfully got my very difficult to move sofa up three flights of stairs Without damage! It was nice to have genuine human interaction with people offering a service and knowing they care about the people they are providing for. Only one of the guys let me buy him dinner, dang new years resolutions haha (I always get my movers dinner because it's a job that takes so much work!) Netta (woman that helped with scheduling and stayed in contact with me to make sure everything ran smoothly was a pleasure to work with. If you need good, honest movers that will treat your things like it's their own, and treat you with care and kindness. THESE are the people you want. Thank you guys!!!

I am extremely disappointed with my experience with this moving company. After receiving repeated…read morecalls and pressure to book my move, I finally signed the contract and scheduled a moving date. At no point was it made clear that my reservation would be canceled without further notice if the deposit was not immediately paid. Although I signed the contract and believed my move was scheduled, the company canceled my reservation and gave away my moving date because I forgot to submit the $100 deposit. Instead of making a phone call or attempting to contact me directly, they simply sent a text message informing me that my move had been canceled. Considering how aggressively they pursued my business before I signed, I expected at least the same level of communication before canceling my reservation. A quick phone call could have easily resolved the issue. Instead, I was left scrambling to find another moving date and dealing with unnecessary stress.

Excellent job four weeks ago. One rug was years old, a hand me down, and never cleaned. Cleaning…read moreincluded moving furniture and protecting rugs until dry. Dave provided all that was expected and more. I heartily recommend his services.

These guys are awesome. Great customer service and they treat your home like it should be treated!read more

Best company ever to deal with! We switched from Ferrell gas, best decision ever, we have ne er had…read moreto call for fill ups and the customer service is great.

Never had an issue. We never ran out of fuel which is the most important. Very friendly in the…read moreoffice.