The customer service here is outstanding. I needed emergency assistance for a previous customer…read morehere, and Candy was nothing short of wonderful. Very friendly and personable, she resolved out problem quickly. She didn't even have to help us, but went out of her way because that is the type of person she is, and the type of business she runs. Although I didn't rent from her, I hear the storage facilities are also very clean, well cared for, and climate controlled. Would recommend this place highly, and without reservation.

Outstanding customer service! Rob and Candy went out of…read moretheir way to accommodate my storage needs. Units are very clean and great security too. Truck rental was excellent also!

U-Haul Monroe is my go-to spot for moving rentals. It's easy peasy pick up and drop off…read more The vehicles are always polished up and the prices are always doable! There are storage units here if needed. Located on Stewart & Telegraph.

Rented a car trailer for 2 days. When I picked it up they said if I were to drop it off a day early…read morethey would refund me my 2nd day. Well, I dropped it off an hour after my 24 hour period, but since they were "closing" they still are charging me for 2 days even though I brought it back an entire day early. Also the manager is very rude after calling and asking about my refund. She said "oh, I don't know why we would say that. You returned it an hour after your pickup time (ONE DAY EARLY) so you're being charged for 2 days. Just don't go there. It's worth going the extra miles to another u-haul to not deal with selfish & rude people that won't keep their word.

Some backstory…read more... When we first got the unit with Sherlock ut was great.. staff was friendly, processed payments appropriately and fast, really no issues in the beginning. Shortly after, say maybe 2 years after getting the unit everything changed. New owners took over and this is when the issues started. From having to make multiple phone calls to make a payment to not having a friendly person who deals with the payments etc.... This quickly became a very frustrating thing to deal with on a monthly baisis and it came to a point. 12/1/23 The last day of dealing with the worst company I've ever had to deal with. Even when we were going to turn in out gate key card there was an issue. We called earlier in the day to make sure Sherlock would be open after work and they were open until 5pm. I pulled up to the office at 4:15 and wbay do i see? The lazy office person who was om the way out. I noticed that the office lights were off and he had his belongings with him. Thankfully we caught him before he left and turned our key in and washed our ha.ds of the absolute WORST company in my life ive had to deal with. Please, save your money, sanity, and frustration and do not give this place your money.

Apparently you can stay there and camp out over night. I been watching as I live right behind the…read moreplace. Th3ere are presently 2 guys staying there in their campers, annoying because they run their generators all night long and keep me awake. I called and asked whoever it was that answered they said they would check it out.But I do not think they did, if that generator keeps me awake tonight I'll call the Police and se if they care!

Pricing was deceptive not what was listed on internet the administration fee was a insult then on…read moretop of it I had to purchase a special lock from them to lock up not fair

Prompt service and friendly staff. The large variety of sizes work well for my e-commerce…read morebusiness. New facility is an improvement and the "Will Call" staff is very helpful loading my boxes into my truck. For some reason Yelp still has their old address. Check Google to confirm current address.

All your packing supply needs. Also the first building I rented space in. Come a long way from an…read moreold door and milk crate desk and 3 milkcrates for a chair. Reasonably priced and they have all the boxes and shipping supplies you will need.