I was impressed! Many certifications, A+ rating with the Better Business Bureau and they are also a…read moremember in the home advisors network, which means they are background checked and checked for authenticity of licensed and insured. They do Mold Remediation, Water Damage Restoration, Fire Damage Restoration & Heating & Air Conditioning Business as well as General Contracting Services for reconstruction jobs after clean up. Anyway, I called them for mold remediation & water damage. Of all 3 companies I called, these guys were the most knowledgeable, they were fair and didn't price gouge. They showed up on time and did a great job.

I contracted Breathe Pure to perform demo on my house due to burst water pipes in February…read more I have requested an invoice from this company to file the claim with my insurance. However, their answering service line and employee Tiersa will NEVER return calls. Whenever you call their number, you only reach a service company, not employees who can help you. They always say someone will call back, but after about 10 tens calling them, no one calls me back. I have emailed Tiersa multiple times and received no reply. They also took my damaged mirror during the demo saying insurance should pay for it. Now that insurance will not pay, they can provide me no records about the mirror. I HIGHLY recommend that you do not consider this company. There is no way to reach anyone if you have any issues because they don't have a public phone number, just an answering service.

Excellent customer service. Experienced project manager, Yaniv. A fair and reasonable estimate…read more Supportive office staff to handle insurance claims. Couldn't have been more satisfied with my choice to go with Hydro Restoration.

We had water damage in the middle of the night. Dry Force did a great job of cleaning up and drying…read moreeverything. However, communication is not clear with them. A third-party was hired to do required asbestos testing but we were not informed it was a third-party; Dry Force bills for that under their own name and would not provide invoice from third-party. I paid in full the amount I was told owed separate from insurance payment. Today, I received a call inquiring about the balance on my account. I informed DryForce I would not be paying anything additional - I paid what I owed and they confirmed to me what our insurer was paying prior to my remittance. Get your crap together.

I would not recommend Dry Force…read more After a kitchen water leak, my plumber referred me to Dry Force for remediation. Unfortunately, the experience was disappointing from start to finish. The initial technician claimed they would work with my insurance and even suggested replacing all my kitchen counters. That seemed excessive, but I trusted his guidance. After signing the contract, he texted me about a "fantastic" deal that would save me money and returned shortly after, saying we didn't need to involve insurance. Instead, he quoted a flat $3,200 to fix the water damage. He left two fans and another piece of equipment, promising someone would return the next day (Saturday) to continue the job. Saturday came and went -- no one showed up. At 5 p.m., a technician called to say he ran out of time and would come Sunday at 9 a.m. That didn't happen either. After a few follow-ups, I was told the tech had a flat tire and would arrive by 11:05. Eventually, Jordan showed up. By this point, I was completely frustrated. Jordan was polite and listened, but when I asked what he was there to do, he said he was only checking moisture levels and would drill holes in the toe kick to blow in more air. When I asked about repairing the sheetrock damage, he told me Dry Force doesn't do sheetrock repairs. Seriously? $3,200 just to blow air? At that point, I told them to pack up and leave. Jordan called his manager, who picked up with, "How can I help you?" I replied, "You tell me -- your team can't complete the job." The manager said he'd review everything and call me back the next day. That call never came -- just an email and a $1,000 invoice for a job that was never completed. I declined to pay it and told them why. I never heard back. To top it off, Jordan told me he was originally assigned to my call but got pulled off for a "bigger job," and that the technician from Austin turned around because he got sick -- just another example of poor coordination and communication. Bottom line: poor service, misleading communication, incomplete work, and unacceptable follow-through. Look elsewhere.

With in hours of calling for a free estimate, they came to my property and assessed the damage. The…read morefollowing day, they began the process of mitigating the water damage, and they're very efficient, transparent, and informative. Not only are they top-notch, their customer service is beyond exceptional (Matthew and his crew are amazing!)

AMAZING! JUST CALL THEM! I had a sudden water leak and needed water mitigation. After contacting a…read moredifferent company who went way overboard trying to tell me I needed to rip out every wall in my house, I called Matt and he came over right away. He did a thorough evaluation and showed me exactly what was wet and what was not. I have two young boys and he was very mindful to ensure their rooms were well blocked off from debris and mold as they demo and dried out the areas they needed to. Matt had Daniel come over to confirm all areas needing to be removed and dried and then and their team got to work right away. No mess left, not one issue. Karen at the main office was extremely helpful with any and all questions I had and would get the answers to my questions very quickly! Having a water leak with 2 young children is not an easy task to navigate and I am so thankful I used them! 1,000% recommend!

I recently had a pipe burst at my home and Jimmy Hayes and his crew were very professional and…read morequick to assist me with the damages. I would definitely recommend their services to my family and friends. They were on time and answered every question I had through the process of completing the job. Thank you PDR and staff for all that you do. Jimmy and your crew I appreciate your professionalism. You guys rock!!!!

Does this LOOK as though I signed? NO. Beware…read more This company is a nightmare and I believe it's best to inform others of their deceptive practice! Miguel signed it. People need to be aware of the deception. No signature BUT the "Miguel" you claim was not a part. ---- First, my home furniture and my family heirlooms were stolen. I was told they would be placed in an on-site POD on property. They were not, instead they were placed in a non-climate controlled storage, WITHOUT my permission. Just found all the paperwork.....Wow. Not that I'm shocked, it was given to me by the guy that worked there. He was fired for all of this. It's not always easy to do the right thing, especially when it costs you your job. So he lost his job when he believed it was suspicious.

Super professional team! This team provided excellent service and was very prompt with their…read moreresponse time. Their staff was very polite and respectful! Would highly recommend them for any water and fire damage restoration services....Thank you for your help!!

The seal around our toilet failed and we needed help fast. We called KHI based on word from a…read morefriend and thank god we did! They quick, professional and very informative the whole time. They were very thorough and kept us updated the entire time. Needless to say this was a terrible time for us, but KHI made it as smooth as it possibly could be. We are 100% confident with this company and would definitely recommend. Thank you Kevin and KHI.

I have post request for quotes in here, and Gil responded within minutes and arrived within an…read morehour. He evaluated scope of work and answered all our questions and beyond. Within the next 3 days work was completed. Definitely he took customer service to another level, as everything was done with great accuracy and care. Great knowledgeable professional rare to find.

Gil was fantastic, came out to evaluate my possible mold and water damage. He spent almost an hour…read morein my boiling hot attic diagnosing the issue. Found out that i have some water overflow from my hvac unit. Ruled out mold and spoke to my HVAC tech to let him know what needed fixed. To even top it off he didn't charge me a dime. You don't find people like this everyday. Recommend recommend!

I hired PuroClean after the Eaton Fire in CA, and while the cleaning itself was acceptable, some…read moreproperty was damaged and the experience with the Central Houston office who handled coordination and communication -- has been extremely disappointing. Items were removed from our home without notice, I had to hound them for updates once a week even though daily updates were promised in the job quote. Prior to payment, responses were fairly prompt, usually within 24 hrs -- after payment, the rep (Jacob Darden) stopped responding to my emails except to argue about why I shouldn't receive a refund for a 2 month late hygiene report that came back showing soot still in the house. I called Jacob to explain why a refund was warranted and received a verbal confirmation that a refund would happen. This was followed by continuing to ignore all emails over the course of 2 months of attempting to get a response. This kind of customer service is unacceptable. I would advise anyone to avoid working with PuroClean.

I needed cigarette smoke out of my newly bought fixer upper and I searched google and was sooo…read morepleased to have found this company so easily! I worked with Michael and he was so quick! I thought I had to make an appointment but I called the company and Michael was at my home 10 minutes later! How awesome! He was so informative, I was so thankful that he knew his stuff! The process was so easy and quick, I am so so thankful for this company! 100% recommend and will be letting all my friends and family know to go to you guys!