Took a month to get the parts and two service calls but everybody was nice and it got fixed

If I could leave 0 stars I would. What an absolute waste of a company. They came out to repair my fridge. When scheduling an appointment they said Friday. So I take off work Friday just for them to text me morning of and say there are no appointments available, they'll be there Monday instead. So 2 days off work for a fridge. When they came, they broke the water valve. I ended up having to get a new fridge. when Lowe's came to drop the new one off they refused to do so because the water valve was broken (I had been without a fridge for 4 weeks at this point.) when telling the company they broke the water valve - my claim was denied because I didn't have video proof of him breaking anything. If you go with this company - you apparently need to video tape them in case anything goes wrong. read more

The scheduler has a very nasty attitude. This was supposed to be a follow up visit to replace a part on my dishwasher. He gave a 7 hours arrival window and when asked to shorten that window to at least 4 hours, I was met with a very dismissive and condescending response. Very poor customer service. My warranty company was made aware and I was assigned a new appliance service provider with a much higher rating after we shared with them that this company has 1 star reviews across the board. The company's manager called me back and apologized on the employees behalf, but I would never allow this company back into my home after the way the scheduler spoke to me. Beware. Read the reviews. read more

Horrible service!! Not recommended at all. Technician could not locate the door dell, knocked lightly on the door and left !! I get a message stating that no one was home!! read more

What a waste! Waited 2 weeks after the initial service call and having to call them myself to see what the update was. Then waiting a whole day and they didn't show, I get a call that night saying they couldn't deliver because of miscommunication with the warehouse. I was like ok things happen. They came today and left the dishwasher sitting in my living room. The guy told my daughter he couldn't install it because I had animals and it affected his allergies. The other guy was confused and said he didn't know what the problem was. I called them back and the guy said to do another work order and they'll come back out and install it. Ummm no thank you! read more

We had a very disappointing experience with this service. We scheduled a dishwasher delivery and installation, but the technician who arrived was unprofessional from the start. He complained about having allergies and stated that our home was unsanitary due to our pets even though all of our animals were securely put away before he entered. I understand that allergies can be a concern, the way this was handled was inappropriate and disrespectful. Referring to a customer's home as unsanitary and refusing to complete the job under those circumstances is unacceptable. Many households have pets, and this should be something service providers are prepared to handle professionally. read more

My brand-new Frigidaire wall oven/microwave combo stopped working on July 5th. It is now October 19th and due to the absolute unprofessionalism and incompetence of Frigidaire and their repair contractor - National Platinum Services - we are still without a working appliance. I initially reported the issue to Frigidaire right after it happened and they scheduled an appointment with National Platinum later that week. National Platinum never called or answered the phone and did not show up for that appointment. I called to get another appointment on the books, this time set for July 14th. The contractor again did not show up. This time, he called after the appointment time to ask me what was wrong with the appliance. Instead of coming to my house, he blindly ordered parts based on our phone call. Those parts finally come in on August 7th and we find out he didn't order the right parts. At this appointment he says he will order the correct parts. Weeks later, I call for an update and they tell me they couldn't order the parts because they were backordered. At this point, I escalated the issue to Frigidaire, who said they had plenty of that exact part sitting in their warehouse, they had never been backordered, and they would ship the parts directly to my house to ensure they were received. Fast forward another week, parts finally received, and I get another appointment with National Platinum, where we find out the contractor didn't order all the parts he needed. He gets the unit semi-functional and tells me how to rig it up to make it work until they can expedite the rest of the parts and come back to install them. That was almost 8 weeks ago. I still don't have an update on those parts. So now here we are, almost 4 months later, still without a working appliance. So far, this expedition has cost me countless hours of time and energy, and for those keeping count, 26 calls to National Platinum and about a dozen to Frigidaire since July. read more

horrible . they lied about repairs they did not do.but then told warrantty company they did just to get paid by warranty company. this company is pure fraud!!!! samsung needs to cancel this company read more

I called National Platinum Services in NJ on Sunday about my broken laundry machine and left a message hoping that they'll call me back first thing Monday morning. Nobody called. Then I called again Monday and left another detailed message. Still no call back... Today, Tuesday, I called again and again nobody picks up the phone and nobody calls back. Clearly this business is extremely unreliable with terrible customer services and very unprofessional. Keep away from this business. read more

This is the worst business I have ever dealt with. The repair guy came with no tools. Was here till almost 9 pm and still did not fix my dishwasher. He had no idea what to do. Left my house a complete mess. I would not recommend. Then they said they fixed my dishwasher after and it's still wasn't fixed. Got American appliance in Bristol to fix it in 25 minutes. Go with them instead. read more

Zero stars would be a compliment. Needed refrigerator repair. all they did was steam clean something and leave. wouldnt take calls. would hang up when they did pick up and otherwise a message that said they were offline. when they were supposed to call they didnt. dont really understand how they're even on the authorized warranty list in the first place. better off going with a home town repair company. read more

If I could do less than 1 star I would. I dont typically do these reviews but National Platinum Sevice is the WORST company in the world!! They suck at communicating, they could careless about your issue, they won't call you. You'll have to call them to get your info. The main lady that works the phone is rude and they don't care about a working persons schedule. Very unprofessional. They will yank you around and lie to you! I can't believe LG has them contracted out. If you hear the name NPS or National platinum service.. RUN! Tell them you want someone else because I promise it is a waste of time. DONT ALLOW THEM IN YOUR HOME OUR TO WASTE YOUR TIME!!! read more

They haven't even showed up but I'm not impressed. I called manufacturer and they told me my repair date. This company is horrible. I've dealt with this kind of company before and they ended going out of business. I have already told manufacturer I'm skeptical about this company. I'll update if they show up. They won't be showing up. They called said tell LG to stop sending us customers we are booked. I requested my appliance tech and they agreed to pay for them. This company is rude and horrible! read more

Avoid at all costs. Repaired freezer. Broke again with same issue a few months later. never returned calls or messages. refused to even give me repair work order info so I could document a history of problems with the product. read more

Horrible company they will not come out to see what the problem is they want you to send video and picture. they keep telling me I haven't provided proof of purchase or video which I have.... I think they need a new office staff and new manager because they do not know how to even dispatch the order. I have been dealing with them over a month wit no resolution I can only imagine what the tech are like if the office staff is like this read more

booked national platinum service through Frigidaire. between myself and Frigidaire, we called six times to confirm the appointment. no answer and no return call. do not show up on the day of the appointment. terrible service. read more

I would not recommend this company. they will not return phone calls. they Will leave you hanging. unfortunately my washer warrenty are through them. I reached out to my GE team to let them know what I have experienced with this company. read more

This is a really really terrible company. We got assigned to them with our warranty claim. We would not have chosen them otherwise. If you get assigned to them, we highly recommend you cancel and ask for a different service provider. Horrible customer service with terrible attitudes! read more

terrible terrible terrible customer service! shame on Lowe's for even contracting this horrible company I had a dishwasher repair a scheduled 2 days after a major surger. Tech never showed up tried to contact the company, no return call. Finally contacted Lowe's & got a ridiculous text from National Platinum saying that I wasn't on the schedule! Which was a blatant LIE!!! I get mistakes & human error but this was beyond that! I've got another company coming today & will also post my experience & name the company as well. In the meantime, I've been without a dishwasher since 12/16. As I said I understand mistakes... but National Platinum has consistently received BAD reviews! Why would Lowe's use this company & why did I purchase a warranty and if I can't get a reliable company that LOWES contracted to fix my applianc??? no stars read more

I don't usually leave bad reviews, but this service was exceptional. Our fridge started making noises, and Lowe's sent a technician from NPS to fix the issue. The tech did not introduce himself, cover his shoes, or ask if he should take them off. We did not get text updates about his arrival as we were told we would. I think I know what the issue is, but the guy didn't ask what our experience was at all. He just walked straight to the fridge, took out the freezer drawer, and put it on the wood floor, leaving puddles behind. He did not reinstall it correctly?! so I fixed that after her left and dried off the floor. I asked the technician why he was approaching the problem like he was and why he didn't do what I thought needed to be done, and he replied with, "I don't understand your question. As technicians, we have procedures to follow."(!!!) I speak clear English; he was unwilling to listen. I'm sure he was following procedures, because he spent no time diagnosing the problem. After he took the freezer apart and put it back together incorrectly, he left without fixing anything. THE PROBLEM IS WORSE NOW?! read more

If I could give them no stars, I would. This company was contracted with SquareTrade, an Allstate Company that Home Depot uses for protection plans. They were scheduled to come fix our washer pump. Warranty company shipped the new part. The tech came out as scheduled and replaced the pump. However, that did not fix it. The tech said that there is a clog between the pump and the drain hose. He couldn't fix it because he didn't have a snake on his van. He said they would have to come back out, and he said he would let the company know so they could schedule another time when he could get the tool he needed. No one called that night or the next morning. I called them, and they did not apologize. In fact, when I asked for someone to come that next day, they got rude and showed absolutely no desire to work me in. I called my warranty company for help, but they could get nowhere. Tech was scheduled to come between 5-8p tonight, but they are a no show. I texted the tech, and he said he'd try to work me in. Stay away from this company!!! read more

Most unprofessional service I have ever come across. I hired them to help with a drying issue and they ended up destroying the motor not wanting to take responsibility of their damage. when I wanted to escalate the issue I have been told there is no supervisor or manager I can speak to. Would not recommend their unprofessional and unpleasant service to anyone. read more

No quality work, said order completed and hadn't been here, and poor communications. Do not use this company. They are also called National Platinum Services. On caller ID it is ITS. 10+ calls, texts, and messages to get and recomfirm appt. Unprofessional, rude, send confusing texts, and inconsiderate. Lowe's contacted Platinum Service Company to fix our electric glasstop range with our Protection Plan Warranty. This plan is a good buy for appliances and we've never had a problem. From the start they, Platinum, were unprofessional to work with. They sent 2 texts 1) picture of GAS range , 2) text asking for Model number. I didn't respond because didn't know who they were. Then they called and appts are 3, 4 wks out. I expected that and she put me on "cancelation list". Got appt 3 wks out. Also I mentioned if could get another company sooner I'd use them. Same call, asked for photos and I sent. 2 days later got text saying that National had completed repairs. Another call to Lowe's - how did they complete when the haven't even been here. Called and got appt. Another day, got text saying "triage" received photos, and they'll call for appt Texted to the phone number Plat listed and that was kicked back. Left voice mail to see if appt still 26th. They took 2 days to call back. Yes appt still good. Texted Lowe's to get a different company. Was told this was only company we could use. In all of Raleigh this is only one? Plat called next day, we have opening 11-2. I have appt 1030, can we do 12? We have appt 11-2 (they wanted me to cancel my appt I'd waited 5 days for) to accommodate them. They called me 3 times during appt. Called back and had appt for Sat. He came. Laid tool case on hard wood floors. I moved to rug. Went thru issue. Told me I was using wrong pans, "it's in manuals". Apparently I'm supposed to use the double burner for small pan? IMO when I sent original pics, he had his statement ready and had no intention of fixing. From phone call today to Lowe's they've signed off as not covered. I understand this. BUT never again will I be pushed into using an unprofessional company like this. We've had 2 other companies here with Warranty plans and they were excellent. read more

National Platinum Service was sent to fix my dishwasher by American Home Shield Home warranty. The serviceman was very nice and said he had to order parts. That was in April. Its now August and I never heard from him again. The phone number is an answering service with the mailbox full. Now I have to argue with AHS to get them to send someone else to fix my washer. read more

wow...wish I had checked reviews before engaging these guys for service. I am SO not surprised at the awful reviews for this company. They truly stink. you cannot reach ANYONE by phone.....and they do not call you back....Please please DO NOT USE THEM...you will regret it. read more

Terrible company. Don't ever use them you will regret it. They have fix late our washer and it destroyed the property because the guy left in so rush. read more

Ahs first sent us another company that was terrible. Then National platinum service, they were great. Professional. Diagnosed quickly and correctly. Would recommend them. read more

This company does nothing but leave voicemails at time you ask them not to, the does not answer return calls. I have called them at least a dozen times over the last two days trying to get them to call me back. I am beginning to wonder if they have any employees. read more

My biggest problem with them as a company was that they closed out my service through AHS as complete when it wasn't. I had to continuously reach out to them to figure out what was going on. Then after finally getting a response, they booked me a follow up appointment over a week later and never called/texted to confirm and the day of my appointment nobody showed up within time frame, I called the company phone number, the number they originally gave me, and the last service techs number and never got a response. I then reached out to AHS and they couldn't get this company to answer them either. After waiting an hour past the 4 hour time frame given my husband had to pick our son up from school and the tech showed up, said he wouldn't wait 20 minutes for him to get home and left. I had to then again try to reach out to this company with again, no response, the next day I received a text message saying their next available appointment was again a week later and that's all they would offer. Absolutely unprofessional from start to finish and I will not ever recommend them or use again. read more

Terry assisted with an issue I had with my LG refrigerator. He was kind, knowledgeable and efficient. I'd definitely recommend him. The phone service could be better in addition to scheduling. read more

Horrible!!! The worst company I've ever had to deal with. No communication, no type of customer service skills ( you can't even get them to answer the phone), and never call when they say they will. I have been trying to get my appliance fixed since 12/30/22. American Home Shield hooked us up with this no good company and I feel they need to be dropped as a company to contract/contact. Please don't waste your time, energy and money on this no good business. read more

They are the worst of the worst. Terrible communication, horrible customer skills.They make you feel like they're doing you a huge favor just by showing up. If you absolutely can't find someone else, use them at your own peril. read more

The service is horrible. They DO NOT answer the phone. Still waiting to hear back from them why they have not shown up according to the schedule. Don't know if they will ever show up. Frustrations run high. read more

This company is a farce. I wasted a day waiting for them to come to repair my washing machine. No one answered the phone number given for my area and there was no way to contact the company's headquarters. I was able to get someone, finally, to answer the phone in a location that doesn't service my area and she was going to send an email to the headquarters. I never received a response. Why Electrolux/Frigidaire would even use this company is beyond me. read more

I would like to start off by saying that , I did not contact this company for service . I have an account with American Home shield who contacted this company for us. We made the order on 6/22 to get our freezer stopped working this is the one attached to the fridge . three days late someone from this company contacted us to ask for the serial number (which we gave them) two days later nothing , no call no show . we finally contacted the company to inform them it have been long enough and we need a freezer, They them inform s that the earliest they could come out was 7/13. Needless to say our fridge went out two days ago , American Home shield decided that a different company was needed. read more

horrible. communication with staff is awfull. ordered wrong part even with samsung 's ticket. rescheduled 3 times. then replaced a part that was not broken. did not have correct part to fix what was broken. have to reorder and reschedule. now no refrigerator for a week!!!!!!!!!! read more

If I could rate them a 1/4" star that would be my rating. There is nothing PLATINUM about their service. Can't call customers to let me them know they will be on the way. They apparently believe no customers have jobs and just show up to repair items that they don't have access to. We are not in the 1980's peeps! Most women work outside of the home and actually provide income to their families. I have called Midea and asked them why they would contract a service provider that has a "F" rating on all of their reviews. You have a cell phone to tell your office I wasn't at home, but can't use the same cell phone to call your client. Can you only call the office? Do they have your phone restricted to only call your pitiful office staff. Your company has as much personality as a dead possum on the side of the road. This company is a JOKE!!!!!!! read more

Absolutely horrible. They came out in June 2021 to repair my dishwasher which wouldn't start a cycle. Supposedly this was fixed. Three weeks ago in September 2021, my dishwasher won't start a cycle and it's flooding water on my floors. NPS sent a technician whom I allowed to remotely enter my home. While standing in front of the dishwasher he calls me and states he won't diagnose my unit or fix it due to me not being in the home. My hardwood floors are destroyed and this company refused to come back out and stop the flooding from the dishwasher! Absolutely horrific experience. They don't care about making their work right. DO NOT USE THEM! read more