I have been trying since December 2020 to get GE to come and repair a newly purchased refrigerator…read more (15th try) Customer Care has given a case number (yesterday I was waiting on hold for someone for more than 8 hours and then it became end of day and GE Cust Care phones went DEAD and given a recording to call again). Other source has stated that GE Dispatch goes in and internally cancels appointments and the customer is left waiting for a repair guy that never shows. NO NOTIFICATION OF ANY KIND, email or phone message that this has occurred (this has happen 15 times since December) NEVER BUY A GE APPLIANCE (it is a company really called Haier and owned by China)

My rental tenant told me last night that the fridge is broken. I needed someone to fix it ASAP so…read morethat their food won't go bad. The company I used previously could not send anyone out until next week and another company said they could only come tomorrow. Customer Care Appliance Repair was the only company with 5 star ratings on Yelp who could come by today. It was a little challenging to coordinate timing with a busy mother and the repair crew but James was patient and responsive. In the end, he was able to get the fridge fixed within 3 hours of our first call. Since I wasn't there myself, I asked the tenant what she thought of James' service. Her response was that James was "very nice and professional." I have no way of knowing if the job was priced higher than other repair companies since I am no expert in home appliance repairs. But these guys were available when it counted. I hope I'll never need any repair services anymore but if I do, I'll most likely call Customer Care Appliance Repair again

Alex arrived at the scheduled time and performed an assessment of the issue I was seeing. He found…read morethe issue quickly and let me know what to expect next. As he did not have the part on hand he scheduled time to come back the next day and once again arrived on time. Although he needed to virtually disassemble the entire front end of the washer he made the repair quickly, tested the machine, and had me look it over as well when he finished. All within 45 minutes. The price for the entire job was well within what I was estimating, having looked for the price of purchasing the part myself. The whole experience was positive, start to finish. Highly recommend.

Although this did not end in a repair for my Whirlpool dishwasher. I am leaving this review because…read moreAlex put such effort in fixing the dishwasher and was so knowledgeable and patient. I will not hesitate to reach out if I need services again. I was provided quotes up front and they were very reasonable. I appreciate how friendly and professional this company treats their clients.

Every appliance service I called wanted to make me an appointment weeks away, no regard to the…read moreemergency we were facing. Hank, the owner responded and informed us he was near by and would stop by to check our Whirlpool fridge. Within about 30 minutes he had diagnosed or problem and began an immediate search for parts. A refrigerator that is 6 years old may not have them available unless you are well versed in the appliance business. Experience is hard to beat. By Monday morning early (he must never sleep) he was at our house with part and we were back in business. Very reasonably priced and would recommend him to anyone!!!! He responds to emergencies!!!! Call him first and it will be your last call!

Fridge stopped cooling one morning; I am not a technician, but tried to test out some of the items…read moreI could to determine the problem. Came down to compressor or relay switch. Contacted this guy and left a voicemail detailing my problem (we live 10 mins from his business). Texted me at 7:30am Saturday that thunderstorms typically short the motherboard, unplug it for 10 mins and it should be good. Not sure where he got the idea that a thunderstorm was related, as we had no rain whatsoever when the incident happened. Texted him back and told him I thought it could be the compressor, but not sure. Said 'Ah well then its typically not worth fixing, buy another fridge'. Never came to see what the problem was, never took the time to ask questions. When I pointed out sarcastically 'Well thanks for taking the time to at least come and look at it', he says seems like I did a good enough job of diagnosing the problem myself. Unprofessional (as stated in other negative review on Yelp and elsewhere). Don't waste your time or money on this bum.

Good overall. Easy to request scheduling, the price are quite transparent and their reputation is…read moreit was created by fire fighters. Quality of service was good - they were thorough in cleaning the vent from where it enters the house to all the way till it goes out the door. There is a bit of upsell in terms of vent hose replacement, the cost online seems to be $25 or so they charged $55 for that one. So if you think you might need the hose replaced as well especially if you see lint in the laundry room floor, which might mean the hose might have a crack, then may be good idea to go ahead and buy it ahead of the time or visit. Overall highly recommended and will use their service again.

Highly recommend for vent cleaning! He was professional, explained everything clearly, and made the…read moreprocess really smooth. Since there were no problems with my vents, the cleaning was quick and efficient. Great experience overall!

I met them at QuiltCon and ended up going to their shop after the convention ended, super helpful…read moreemployees and a great selection of Brother and Janome machines and lots of quality thread (and a small selection of fabric and notions and feet).

Staff is extremely helpful. Only sewing shop I do business with. They are fantastic.read more

Appliances will eventually fail and never during a holiday sale and If I can extend the life of my…read moreappliance for the fraction of a new one then I will do it. Art is my go to repairman for an honest diagnostic and repair and saves me hundreds of dollars. There is also the bonus of supporting a local businesses.

They can not respond dismissively and rudely when I indicate that there may be a leak behind the…read morecondenser. Specifically telling me that I am 1) wrong 2) listening to someone who doesn't know about dryers, because no dryers have condensers. This was after I explicitly said in my request that my dryer was ventless. If they read the request and knew dryers they would have know the dryer had a condenser. I have also contacted LG because they were listed as an authorized repair agent.

Was sent to them to do warranty repair on EGO lawnmower. Had it back in two weeks with main…read moreelectric harness replaced. Works fine and I believe to time to repair was due to parts shipped in by EGO. No complaints.

AVOID THEM AT ALL COSTS! My husband took his Jet bandsaw to…read morethem for warranty repairs. We know it was under warranty because we talked with the Jet people directly. On July 9 we picked up the bandsaw (they loaded it into our vehicle). To my shock we were charged $128.70 for an "adjustment". When we got home and unloaded the bandsaw, we noticed that the table was damaged as if someone took a grinder to it, the broken handle that was called out wat NOT replaced, a missing blade guide set screw was gone, blade teeth were damaged because they installed the blade outside of the blade channel, and the lower thrust guide screw was missing. I called today and told them I wanted my money back because we were charged for a service without our consent (they never called to tell us that work was being done that would cost us money) and because of the issues I've described above. They said no. DO NOT DO BUSINESS WITH THEM!!!

My technician Tim, arrived in a timely manner. He examined my mower and immediately began taking…read morethe proper steps to repair it. He was thorough and efficient. Tim completed my work and reported to me what he had done and explained possible future repairs. The repair was pricey but worth the money to me. I highly recommend this service.

No appointments until end of August. Can't wait that long. Riding mower is needed before end of…read moreAugust.