This is a family owned business which says to me they care about customer service. I called and Connor was out the next day which happened to be a Friday afternoon. He had to order the parts and was back to my house Monday morning. Turns out the heating element was only part of the problem. Connor stuck with it until everything was fixed. It is without hesitation I would recommend this company to you. read more

We found MCE thru Google after the repair person that has worked out our Bosch appliances for years had stopped traveling to Durham. We were a little apprehensive to "break in" a new repair company, but MCE came through with flying colors! Connor came to diagnose the problem, and he and Mark worked diligently to find the part for our oven, as Bosch had discontinued it. Mark and Connor came back and installed the part and also put a part we had on our older gas range. Their work was very professional and timely. Will certainly use them again. read more

Unreliable and unapologetic. Had appointment for an appliance repair, 9:00-1:00 time frame given. Moved my schedule around to accommodate. By 1:00, no one called despite my calling twice for an update on time. A tech finally texted me after 1:00 that he would be there between 2-2:30 with no apology. I cancelled due to my morning commitments being moved to the afternoon. Still no apology. Calling another appliance company and do not recommend MCE. read more

Thank you MCE Services and Cedric, the service tech! Whoever answered the phone answered a prayer. I'm sorry I can't remember your name, but you know who you are. You are more than just a scheduler. You are a problem solver and you care. You ordered the part, so Cedric would have it when he arrived. I truly am grateful for your help. Cedric was great too! I wanted to get the refrigerator fixed before my son, his wife and new baby returned from the hospital! He arrived early! He skillfully replaced the part. He even explained how to tighten the water line...not too, too tight. Thank you, thank you! read more

I found this business doing a quick Google search after having services performed by dryer vent cleaning company mentioned might be dryer heating element. Looking for parts not to mention an appliance repair company is like looking for a needle in a haystack, pardon the expression. Fortunately, I found MCE services, called, spoke with the owner, Mark, and sent an email with make and model. I was pleasantly surprised that timing was perfect and Mark came the same day and replaced the heating element in Kenmore dryer. A great experience with a local and veteran owned business, my pleasure to recommend and refer Mark for servicing and repairing appliances. read more

Spoke on the phone briefly, I lived outside their range but the gentleman on the phone was kind enough to do some troubleshooting on the phone. While we weren't able to resolve the issue, I greatly appreciate the time and assistance on the phone. Thank you for your efforts. read more

Same day service for a broken belt on my dryer AND he arrived EARLY ! Really appreciated that. Highly recommend you call him first; the other guys said it would be two weeks before they could help me ! read more

We called to have our refrigerator fixed. We were told the part wouldn't come in for almost eight days. We were told that a price couldn't be given on a Saturday because the part stores are closed. But, we've received a call on a Sunday with a $300 price and no available part. When we asked how he came up with a price over the weekend, he told us he gets his price from a "blue book" amd he doesn't give out price quotes. Not reliable and don't trust the prices. read more

Cannot recommend this company. the first time he came out to look at my dryer, he came 15 minutes before the appointment window closed even though I told them I would have to leave for work shortly after that. No notification that he was in his way. the second time, the appointment window was set even earlier because of my work schedule and he came 45 minutes after the appointment window closed with no notification that he was going to be late. They just don't seem to be very good with their appointment times. Also the bill ended up being $200 dollars over his original quote read more

As a contractor myself, I know how hard it can be to find good quality work and professionalism, punctuality, etc. I was extremely impressed with Mark's level of service and I highly recommend him to anyone looking to get the job done right! read more

Highly recommend Mark with MCE SERVICES. Called him about a broken clothes dryer belt and he fixed it the same day. Responsive. Fair pricing. Friendly. Mark can repair any appliance except microwaves (he says better to buy a new one w/ prices of parts being too $$$) Call Mark with MCE for your appliance repair needs. read more

Our refrigerator stopped getting cold during the Christmas weekend. First thing Monday morning I call MCE Services and expected to get a recording. Instead, Mark the owner answered the call and was able to schedule a service call for that day. By 4:00 that day, our 'frige was up and running. Thanks Marks read more

Contacted for a dishwasher repair. Initial visit was prompt. Received a notification to contact them the next day to discuss repair. Responded promptly in the AM and advised they can contact me anytime. They never responded to me. I am now the owner of a new dishwasher. I could waste no more time waiting for them to respond to me. NOT RECOMMENDED. read more

Recently we needed assistance when our dryer stopped heating. We called a previously used repairman two times with no returned call. We called MCE for assistance. The response time was phenomenal. read more

HIGHLY RECOMMENDED Words cannot express how impressed I was with Mark's service. He took a look at my whirlpool washer, ordered the correct replacement parts quickly & effectively. Mark was very knowledgeable and charismatic and made the process feel extremely stress-free. My overall experience was 5-stars! read more

My whirlpool dishwasher stopped cleaning after just 3 years. Mark came out and fixed it pretty much same day. Had to replace a majority of the dishwasher which was frustrating because it was only 3 years old. It now works like new since it is basically is lol. Mark stood by his work and was very responsive! Would definitely recommend him. read more

Mark of MCE Services Appliance Repair saved me a lot of money! He was able to diagnose our freezer's problem in a few minutes (Owner error). He explained our issue and gave us useful info on future operation as well. Very nice and professional. Definitely recommend calling MCE for assistance. read more

I wish I didn't have to give a star. They seemed very friendly when they came and proceeded to order a part for our freezer. We didn't hear from them for a month. We made several calls, left messages and talked with a receptionist who assured us the call would be returned and that the part was ordered. Today we finally received a text message saying they had lost our information. We are so disappointed. read more

The worst service ever. They are not on time and the technician has zero knowledge of what he is doing. We had a basic issue with the stove not lighting but clicking and the technician came home to check that, he asked me if there is a supply of gas, and I said yes. He tried to check the stove and diagnosed that there is an issue with the actual gas supply and asked us to change the stove. We bought a new stove only to find out that the gas valve was off outside. We then called the company to find out why didn't they check that before and why did they tell us that the problem was with the stove's gas supply product? She was very rude to answer my questions and she responded that the technician said he asked me if the gas was on or not and I said yes hence he didn't want to look at the gas supply. I still don't understand how did he diagnose the problem in a few minutes without even checking the gas line connection. Looks like they are only focusing on quantity than quality. Very disappointed and definitely not customer friendly. Another technician from a different company resolved the issue in no time and laughed at the ignorance of the previous technician. Never taking any help for MCE services again!!! read more

I required a refrigerator repair and Mark, the repairman, came out to my home to service it. I paid for the repair and discovered the following day, that it it still did not work and re-contacted Mark. He responded very quickly to my situation, came back the following day, and diagnosed the issue. He ordered the part and within a few days, was back to repair the issue. The problem is fixed, and he stood by his claim of 100% satisfaction - with no additional expense. These days, It is rare to find a genuinely honest service man - especially for a woman requiring the help. I definitely recommend him for appliance repairs. read more