My brother unexpectedly passed away. Called the number 855-469-9474 Gave them the vital statistics for the death certificate. Paid by credit card over the phone. They took care of everything, contacted the coroner, arranged for the cremation, gave us info on an urn, if we wanted to purchase one, and contacted us when it was time to pick up his ashes. When we went to pick up his ashes, we were led into a beautiful little office, there on a table surrounded with candles was the box that contains his ashes. It was very dignified, very respectful. I was so amazed, I felt comforted, almost like I was at church, lol. The people who work there are great. They helped ease a very unfortunate situation. read more

Josue from the North Hollywood office took are if everything for our Aunt. I didn't have to worry about anything and received her ashes and death certificates within two weeks. The price was very reasonable. They provided us with all the services as we requested. When we picked up our Aunt's ashes, they had her in a beautiful room with a nice ambiance so we could cry and laugh together. Thanks Josue! Darla and Teri read more

I'm so grateful for Holly, Alexis, and their team for being such wonderful human beings in helping us through my Dad's passing. They are compassionate, kind, patient, and help you through every step of the process. One phone call and one form over email and they handle everything (interacting with coroner, transport, handling paperwork/death certificate/reporting to social security, etc), with such kindness and thoughtfulness. Their prices are also very fair, for which I am grateful having a family member pass who didn't have affairs pre-prepared. The timeline is also quick and transparent, so arrangements can be handled soon rather than with long delay and uncertainty. Thank you so much so making such a heart wrenching process humane. The world needs more people like you. read more

The best of service under the worst of circumstances. As someone who has never had to manage the death of a loved one, I found NCS to be extremely helpful. Holly and her team were very communicative and guided me through handling my father's passing with thoughtfulness and ease at a reasonably affordable cost. Thanks Holly and team for your assistance. Be well. read more

Donna was truly professional and it was a pleasure to go through this process with. She was very compassionate. read more

National Cremation Service - Celebrating my pre-planning. A gift for my kids. Thanks, Donna W - Funeral Services & Cemeteries Near Me - Riverside, California

Holly and her team were amazing during the hardest time for my family and me. Holly was very thorough with the process. Everything she said they would for us they did and more. I got updates from Holly and her staff during the whole time they had my grandma in their care. I will be for ever grateful for their service and how caring and patient they were with my mom and I during this whole process and just how supportive of our emotions they were when we finally picked up my grandma and brought her home. read more

My friend was going through tough times with his father passing and everything got crazy. However, picking this place was the easiest and best decision to make that will give you peace of mind. I am so glad we came here. Thank you guys again. read more

Very professional, helpful and hassle free. Holly helped me with every step along the way. They weren't pushy with buying extras and during the painful time of loosing my mom, I appreciated going with them! read more

I am very pleased with the service that I got at the NATIONAL CREMATION SERVICE in MAGNOLIA AVE. The staff was very professional all thru the process . They keep you posted from beginning to end . You can ask them any question and they are ready to answer. In my case I knew that the time was coming soon for my relative but everything happened quicker than I thought. Thank goodness I found CREMATION SERVICES. They dealt with the situation very very professionally. I highly recommend their services. Holly I think is the manager is very good at explaining what's going on. And again I will forever be grateful for their services. The people that I was in contact with all very professional. read more

Holly and her team made this process manageable. They truly care about the deceased and the their families. They are communicative and supportive, offering the utmost respect and compassion during the most difficult time. read more

Words cannot describe how much Randy Holland means to my sister and I after his exceptional service through such a difficult time. Like many of you who are probably reading this, you are experiencing the death of a loved one for the first time. After calling 10+ funeral and cremation services and feeling like we were being treated like a robot, we came across Randy at the National Cremation Service of Riverside. On our very first call, we 100% knew that we had reached the right company we wanted to do business with. Throughout the process, Randy was patient, understanding, helpful, caring, educational, and compassionate. He explained everything to us as if we were his own family and helped us understand every single detail of the cremation process and service to us. He continued to check up on us and went up and beyond to ensure we were satisfied with their service. In the event of another unfortunate death in the family, there is no other place I would turn to other than Randy and the National Cremation Services of Riverside. I cannot recommend him enough. Thank you, Randy!!!! - Chad & Bree read more

My Brother recently passed and it was a traumatic shock to us all . When a sudden death occurs within your Family , there is no time to plan or prepare yourself ... We reached out to National Cremation Service and I spoke with Ms Holly Herrera . Knowing how a death incapacitates and traumatizes , Holly communicated both her heartfelt condolences and showed such sympathy and understanding to us . We felt totally at ease in allowing Holly to take full control as we took care of other aspects .. Now in retrospect ... , having Holly take the control that she wanted us to allow her , means and has made all the difference in the world , to me and my Family ... THANK YOU SO MUCH HOLLY ! ... J Wasson & Family read more

Well, it's hard for me to rate this kind of a thing because I can't say I have anything to compare it to. This was my first time personally dealing with setting this kind of thing up, but I can say that everything was exactly as promised and I definitely felt the personal small business touch. Beyond signing up for the service, I almost exclusively dealt with the owner and I felt he did his best to provide a good experience under the circumstances. My understanding from the sales pitch was there are cheaper places, but they hit you with all kinds of additional charges and fees later on so the price they tell you isn't your walk-away. According to the person I spoke to, you get one price that comes with everything, and there's no hidden charges or fees besides a few small mandatory government charges totaling less than $40. I don't recall exactly what I paid, but it was somewhere around $2,400. It might be a little less but something close to that number. I have no way of judging wether that is a good price but I didn't feel ripped off. It was my understanding that one of the aspects that sets this place apart was the fact that they do their own cremations, instead of sending the body to a larger facility that takes bodies from multiple sources. The less times your loved one changed hands, the less likely you are to end up with someone else's Dad. I think the thing that really made it a "5-Star" experience in my case was what happened immediately after my dad passed. The hospice nurse told me they need to pick up the body immediately and I couldn't hold onto him. When she phoned the cremation service, which the owner picked up himself at night, and he told her I could keep my dad with me as long as I wanted and they would only pick him up when I was ready. That shut her up. It made all the difference for me. Unlike most of my restaurant reviews where I have some basis for judging how good this place is compared to others, this was my first time. However, I don't regret choosing this company and if I could do it over I would pick them again. read more

Lorraine & Holly were great to work with. We reached out to them on a Thursday to set up everything and had to call them on Saturday when my father passed away. It all happened so quickly but they were there to help throughout the process and in a very timely manner. Much appreciated. Cary Pearce read more

I had the unfortunate need today of trying to find a cremation service for my best friend. She passed away from Covid 19 and was only 73. I can tell you now Covid 19 is not a hoax. The person I spoke to his new was Randy. He spoke to me honestly and kindly. I was told exact numbers of the costs. He was kind and I can say for sure that if I am to need this service again I will without question remember his name "Randy" and consult with him again first! read more

I'm so grateful for Holly and her wonderful customer service! She turned a stressful and overwhelming process into something more comfortable to overcome. My family and I are happy to have gone with this company. read more

I'm coming up now on almost a month since my mom passed away. The night that she passed I spoke to my uncle and he referred me to NCS. I did some research and called. I was then connected with Holly where she explained the process and the terms thoroughly and made me feel like mine and my family's interests were taken to heart. This was a difficult time for us but Holly and her team made it as smooth as possible for us to get my mother cremated. We were informed every step of the way until the day came to pick up my mothers ashes. The team here were incredible and I will definitely be recommending them to friends and family read more

This isn't an easy review to write nor one that I want to spend much time on given the circumstances and my feelings about it (still quite raw), but the funeral director, Randy, asked us several times to review him, so here it is. Plus, if it helps someone else during a tough time to be able to know what the expect, it's worth it, so I hope this review helps someone else. My mom passed away about 2 weeks ago. We knew it was coming and wanted to make arrangements ahead of time to ease the process, so I filled out an online request form for information and the next day I received a phone call from the pre-arrangement gentleman offering to come out and meet me at a location of my choice to make the arrangements. It was a simple process, despite the load of paperwork, and he was very helpful with a good demeanor. At the end of that meeting, he gave me some cards to give hospice care so that when my mom did pass, it was one phone call to them and it would be taken care of. The cost of everything was about $1800. The next day, I discovered that my mom had passed. I called the number on the card and they said they'd be out there within 1-2 hours for the body and that someone would call me the next morning to make the additional arrangements. I actually received a phone call later that afternoon from the funeral director, Randy, offering his condolences and inquiring as to what would be a good time for him to either call or set up an appointment the next day. We gave him a time for the next day and met him there. Again, the process was as simple as something like that can be. We were obviously not in a good place and made some mistakes with permit information, but Randy was very patient and continued to re-do the paperwork until we got it correct. He let us know that the cremation would most likely be 5-14 days away and that the death certificates could be additional time. He would call us when it was time to pick up the ashes. About 10 days later I received a call from Randy letting me know the remains were ready to pick up. I asked to pick them up that weekend and he said although they were closed Sat-Sun, he would be willing to meet me there Saturday morning if that worked best for me which it did. We met Sat. morning, signed the last few papers, and were on our way. He also had received the death certificates by that time which was, convenient, for lack of a better word. There's no good reason to go to somewhere like NCS. No matter what, it's a bad situation, but I felt comfortable with the service they provided me, and given the terrible circumstances, I would most likely use their services again. I felt Randy and his staff do the best they can in these situations and it's definitely not a job I could ever do. I was happy with the service given a terrible situation. I would recommend them if asked. read more

I never imagined that I would be having to bury my baby sister . Randy and his team were so loving and kind. I instantly felt safe, and cared for and knew that my sister would be cared for exceptionally well by him. He answered every question, was patient when I was lagging, and was always ready to offer suggestions or just listen. I highly recommend them if you find yourselves in need of someone who truly loves what they do. Thank you Randy. read more

I cannot say enough positive things about Randy and his staff. They really make you feel valued and are attentive to all the details regarding your loved one. I highly recommend them if you need a cremation. I felt like they took care of everything and made this part of my life stress free. If you need a cremation, you need to go here. It's the best! read more

Randy is the utmost professional in dealing with this incredibly difficult time for families. When my good friend died parachuting, we were in a very difficult situation as his next of kin was in Japan. Randy and team went beyond any expectation to help us make the impossible... possible. We raised money to bring the sister here and Randy made this process as smooth as possible dealing with 2 languages, a Japanese citizen, and a fast timeline. I judge character by those that operate amazingly in the face of hard challenges..... and that is what this mortuary did. 6/5 stars! read more

My husband and I lost our precious daughter at 36 weeks pregnant. The hardest thing to do is make arrangements for your child. Randy offered continuous genuine condolences and support. He was nothing but kind, helpful and respectful to our wishes. Randy and this company really made the entire process as easy as it could have been. I hope we won't be needing their services anytime soon but will definitely always go to Randy when needed, I highly recommend him and his team. Thank you. read more

When my father unexpectedly passed away, I was left with so many things to do, I couldn't even straight, let alone navigate the confusing labyrinth of paperwork that fell into my lap as my fathers successor. Rodney was there to help me through such a tough time. He truly cares about what he does, and makes it his imperative to see to it that our loved ones are taken care of. His passion for this work shows in the results he delivers. It takes a special kind of person to be in this line of work, but it's thanks to folks like Rodney that we have someone to help us through this process in such tough times in our lives. Rodney will always have my thanks for the exceptional service he provided both my father, and the family he left behind. Thanks Rodney. ...Or was it Randy? I'm terrible with names. read more

This is definitely the place to go with. I want to give an extra special thanks to Josue N. who works out of their Hollywood location for filling in and helping the Riverside location. Even though he is based over there He was still very informative about the paperwork process, services, pricing, and very quick to respond to any questions my family had. Also huge thanks to Natalie in the Riverside office. They both made a hard process easier and were both so polite to us. As well as offering an affordable cremation for our little brother. Thank you all at National cremation services. read more

I highly recommend National Cremation Service in Riverside California. If you have a loved one that has passed call them! When our father Angel died April 11th,2021 we were completely lost and devastated. From the very beginning when I made that call,Randy was there for our family day or night! He was respectful and compassionate and completely understanding at one of our darkest times.I'm completely grateful to Randy and his entire staff for walking us through this journey every step of the way! They're completely compassionate they'll work with you and they don't take advantage of you! Our family will forever continue using them. Randy thank you for holding us up and keeping us strong!!! If you have a loved one and you want to be guided with respect,compassion and understanding of your grief National Cremation services is the place for your family! I highly recommend them!!! read more

Wanted to thank the gentleman I spoke to on the phone this morning to track down a loved ones ashes. I found him and hopefully will place his ashes somewhere respectfully with the rest of our family. So grateful again read more

Randy Holland is an amazing man, he is so kind and helpful when you need someone at this most difficult time. He treats you individually and personally, he handles everything. It's so nice to meet someone who truly likes what they do. We can't say enough good things about National Cremation Service or Randy. Thank you! read more

I recently experienced a tragic event in my life. My son, age 31, passed away unexpectedly. The folks at the Riverside California branch of National Cremation services were absolutely fantastic. William Holland (Randy) and his coworker, Latasha, went above and beyond my expectations. They were concerned and caring and helped with every aspect of my sons disposition. I cannot thank them enough for the job they did. Working with them provided a little bit of light during my dark time. Thanks to both. Jason read more

After receiving notice that my mom had passed, I found National Cremation Services' information from a family member who used their services 11 years ago with my Grandma. Speaking to Latasha, who has such a pleasant, soft voice was incredibly comforting and I am so thankful I got to speak to her rather than the cold answering service. Once I was able to meet with Mr. Holland officially, my nerves were calmed and I felt like I was dealing with a dear friend. The way that he and Latasha do business is unprecedented and turned what could have been an awful experience, into a bearable and at times very warm and pleasant one. Thank you to both Randy & Latasha for the genuine love and care that you exude to your clients. It does not go unnoticed and I am incredibly grateful for that care during this difficult time. 10 stars !!! read more

Randy and his staff are incredible. They are kind, respectful, compassionate and very helpful. Randy especially made this extremely difficult time easy and comforting for our family. As the parents came overseas and couldn't stay in Riverside too long, Randy worked with his staff on Saturday to accommodate the parent's schedule. He was professional and patient with the questions we might have had asked over ten times. He was thoughtful and genuine to offer helps and comforts to our family. The service price was very affordable and probably the lowest we could find in the area. Randy, thanks again for your good heart and outstanding service! read more

I recommend National Cremation because they were there for me and my family when my fiancé passed away. My son in law pre planned for his fathers passing, he had stage4 colon cancer and we knew he did not have much time left. Randy at National Cremation is the best. He was there anytime of the day or night to answer any questions we had. Due to COVID the time it takes to get your loved one through the cremation process is longer than it would normally take. Randy was always keeping us up to date and informed of what was going on while we waited for a date for cremation. We had a witness cremation and it was difficult to see my fiancé again, but Randy was there with us and showed compassion and kindness! The urn that my son in law picked for his father was simply beautiful! Thank you Randy for making this difficult time a little easier. Your expertise and professionalism is top notch! I recommend National Cremation to everyone that is wanting cremation for a loved one!! read more

When my dad recently passed, I was sure glad we were referred here by my brother-in-law. At first I was skeptical not knowing what to expect but I knew I had to get ahead of it as my mom was obviously focusing on a plethora of other things. When I first spoke to William, AKA Randy over the phone, I was quickly overcome by his empathy. Randy is certainly a pro. His empathetic approach told me I was in the right place and our interests were his interests. Randy took my pertinent information and made arrangements to see my mom and I a few days later. Working with him sure turned out to be pleasant as we had to change the appt time because we were running late. Randy worked with us and even rearranged his own schedule to accommodate us. When we entered his office, we were made to feel comfortable by his offerings of coffee and water as we settled in. Randy proceeded to explain the entire cremation process from start to finish. We had so many questions and easily went over our time slot but was never made to feel rushed. I feel like Randy had a checklist in his head of things he wanted to make sure we were aware of and also took the time to make sure we had the answers to things we didn't think of. This included the Death Certificates. Randy took care of that too. Our experience was a very positive one at a not so great time. I believe working with Randy provided a level of comfort we needed at a difficult time. Thank you Randy and the team at National Cremation Services! Fred Velez read more

Like many people, I avoid thinking about death. My family was recently demolished by the loss of a loved one. Hours after our loss, we had to face the facts and work on taking care of our beloved's body. Gayle Kirk, the Funeral Arranger from NCS instantly became our guide and gave us the options we needed and the courage to move forward with them. I assumed that by NOT planning for this, we would be bombarded with extra charges, confusing procedures, and unwelcome surprises. Gayle sensed that we were not big spenders and, with great dignity, sold us a cremation option that came to less than $2000. I know is possible to spend less than $1000, but Gayle's guidance was easily worth more than $1000 to us. Perhaps it is crass to put the dollar figures here. But I would have liked to have known this when I read reviews. I imagine that there are less expensive options offered by NCS. The main thing is that we never felt like we were being "up-sold." Riverside is lucky to have Ms. Kirk and her company's services. Her office felt like an oasis during a time of tears and confusion. We lost our cherished family member, but I honestly feel like we added a professional friend. read more

This will be an unusual review as my interaction with Randy was on the phone only and what he did was help me to have our local (LA) Neptune society take care of my boss' tragic loss - the passing of her 11 DAY old son, 3 days after her first Mother's Day. I could tell as soon as he answered the phone that I was speaking with someone who exhibited so much empathy and care about the situation and in speaking with him further, it became so very clear that he truly cares about each and every person that calls or passes through his doors. Speaking to him on the phone made me feel better today. Thank yo, Randy, and God Bless. read more

Recently Randy and his staff helped me with the loss of my Aunt. It was a very difficult situation for me and the Team there at National Cremation Service Riverside went ABOVE AND BEYOND to help me! Randy is a very kind Professional and I will tell everyone I know that this is who you go to!!! AMAZING!! I would give 500 stars if I could!!!!!!!!!!! read more

My review is accurate and honest. No, I was not told that it takes 15 business days. I worked with a very kind lady, not a man so I don't know who you are referencing. She was wonderful. My review is regarding the timeframe of the cremation process. I was told twice when I called to see if the cremation had occurred that they were backed up. She apologized for the delay and told me that others were waiting for their loved ones to be cremated as well. read more

My Father passed on New Year Eve 2018, I was worried about finding a provider for my Father's arrangements. The first search online resulted in finding National Cremation Service of Riverside at the top of the list. After a phone call with the Director Randy, I realized there was no other place we wanted to go to. The conversation was not only a very positive and informative one, but Randy made me feel so reassured and supported despite the fact that I had not told him we'd made a decision to go with him for services. The whole process has been a positive experience despite our grieving the loss of my Father. We were kept informed every step of the way. We are beyond satisfied with the service and care Randy and everyone at National Cremation Service in Riverside. read more

It was very easy using this business to take care of my relative. They were friendly, helpful, and professional. They walked me through every step. Everything that needed to be done was done in a timely manner. I never worried about their care. Randy and Latasha were wonderful! read more

Randy and his staff are incredible. They are kind, helpful, compassionate and GENUINE. From the moment my grandmother passed to the moment her ashes were returned to our family, Randy bent over backwards to accommodate our needs. Surprisingly, he also stepped up and advocated for us in a quiet and gracious manner when things weren't completed as they should have been- even though we actually didn't realize that we needed an advocate at the time because we were so ignorant about what was supposed to happen after a death.. The price for cremation was the lowest we could find, and the service was tremendous. I kept thinking it was too good to be true but it was true. Randy made an extremely bad situation as tolerable as possible. read more

My family has used this company for quite some time but the Burbank location. Josh in Burbank helped me a great deal in 2014 with my fathers arrangements. In December 2018 I met with Randy at the Riverside location to set up a contract for my mom for the future. Mom just passed away last Friday and once again Randy and National Cremation has been a great help to our family at a difficult time. I have now set up my own arrangements for myself and family for the future. Thank you and your staff for everything. read more