Carmen was great. Very professional and knows her business. She is also caring and and compassionate. She made our difficult task painless. I highly recommend her and the rest of the Arlington mortuary staff. read more

Dear Arlington Mortuary Team, I would like to express my heartfelt gratitude for the support provided to me and my family. In particular, I want to recognize Alex for her exceptional compassion and guidance throughout the entire process. She made a very difficult time easier by walking us through each step with professionalism, patience, and genuine care. Please extend my sincere thanks to Alex and the entire staff for the comfort and respect shown to us. I will always remember the kindness we received from Arlington Mortuary. With gratitude, Carlos Rodriguez read more

Christina, the director was a very helpful woman during our time of grief. However, her subordinate who was assisting in the set up of the viewing and the burial, was very inconsiderate of our family's loss and we felt that her approach was very unprofessional , while also lacking empathy. During the viewing, which was one day prior to the burial, she began cleaning up around us as if she were rushing us out of the room. Instead of sweeping on top of us, she could have easily spoken some words and let us know that we had a time limit, or even that if we stayed later they would charge us. After the ceremony, the casket was not closing, when my husband was attempting to address the issue, she was very rude in saying "Are you part of the family? Is your concern the family's concern?" And began deflecting from the issue at hand, which was the fact that the casket was not closing. Once my wife told her that I was a part of the family her response was that the casket came that way and that's the way it's supposed to be, but we knew that was false information, we also advised them it was important that the casket closed. We are very disheartened that this situation was handled in a neglectful way. I DO NOT RECOMMEND THIS PLACE read more

If I can give a 10 star I would! Alex and her team are amazing. The service requested was everything that we needed. Working with Alex and her team they gave our family a peace of mind. Alex is very professional. She knows her job. Alex's knows the best value for any budget. She has so much patience's and compassion. We can't express the gratitude enough to Alex and her team. When you go through this and we all will .....it's hard on the family and honestly this is the last thing that you want to do...so I'm so thankful for Alex and her team for all the services that they have provided for our family. Continue to keep doing a good thing. You all are amazing. I will definitely recommend Arlington mortuary. Thank you again for giving us peace of mine with the preparation for our Dad. read more

Unfortunately, I lost both my parents within 34 days of each other. Arlington mortuary was amazing! Alex walked us through the whole process and communicated and supported us every step of the way. My parents died in different ways and Alex made sure we understood all the steps and information we needed. She was open and honest about the cost upfront and helped us in that way as well. Very professional and caring. read more

buried my mother with the help of Arlington Mortuary. Alex was very very helpful very professional. She took care of all of our needs and all of our requests were taken care of. She was in constant contact by phone and by email. She made the day bearable and was on top of everything. She was a real pleasure to work with. read more

We want to thank Arlington Mortuary staff particularly Christina and Maridel for the kindness they gave our family when our step father passed so suddenly. They made everything such a stress free process and Nydia also was a huge help. She was so knowledgeable and professional, very comforting in this time of need. My family is so greatful for a beautiful service there. read more

Navigating services after our beloved mother/wife/friend passed away, was made effortless with the help of the staff at Arlington Mortuary. Emily was first to take our call and her calm demeanor helped the day we lost our mom. Soon after, Alex took over as our counselor and assisted with all the details to make the arrangements possible. Alex made the process easy as we navigated county approvals, doctors signatures, cremation, priest referrals, memorial details, the transaction to pay for services, and the private viewing. She was easily reached via text which made it easy to ask questions (we had A LOT to ask) during the work day! She was kind, patient and respectful the entire time we interacted with her! We corresponded for two weeks as we neared the memorial services which were taken care of beautifully. We used their easels, they played our videos with no issues, plenty of tissues around and they respected our time and at no point felt forced to leave. They took care of mild cleanup post the services too. Carlos who took lead the day of services was very nice! He helped usher people in and assisted with the agenda. Overall, our family was very pleased with the manner in which things were handled. read more

Arlington Mortuary - Mortuary Services Near Me - Riverside, California

I was treated with the most respect and condolence during my father passing. Christina Silva was on it. I made a call to here with 10 minutes she eased me of their Morturary would pick up my father, as I was in another state and wouldn't be they're until the next day. When they picked my father up since he was a veteran, they had a flag to cover him with, and the honor he so deserved. The arrangements and details and services they offered was pleasant as I was a mess. They work with you in your budget with no pressure. Please if you have a loved one please come here first. I called one place and said they wouldn't pick up my dad until I signed a paper. Fortunately, I came here so I had someone present to sign for my father to be picked up. Being a Nurse in administration the support and kindness was unbelievable Thank you so Much Christian Silva and Arlington Mortuary and Services for Samuel Evans Sincerely Vicki Hatten, The Evans Family 19vick 56 @ gmail.com read more

Arlington Mortuary is a very caring establishment. The staff goes out of their way to provide fantastic service and help you through a challenging time! Their facility is very nice and comforting, although they do have limited parking. I would absolutely recommend this facility! read more

This is the third time my family has used Arlington Mortuary for their service. I highly recommend them in your time of need. I recently worked with Alex and she was very kind, patient and amazing. The attendants at my Mother's memorial service recently were also kind, sincere and helpful. I'm very grateful that they made the process much easier than I could imagine. Thank you Alex for all of your time and patience serving my family during a difficult time. read more

I wanted to leave this review to explain how upset I am with they how handled mom's service. My dad, brother and I met with Alexandra. We gave a photograph of my mom specifically how we wanted her hair down with her bangs. We gave Alexandra all of her make up, I put a nail polish in there that was a lavender color, earrings, necklace, bracelet and ring. Alexandra even wrote it all down and asked what hand I wanted the jewelry on. I was VERY specific. My mom is SO special to me and SHE deserved to look her best and how she would want to be presented in front of her family (as that was the last time we would see her.)The Staff at Arlington Mortuary ruined that for us. My dad and I got there at 8 am staff didn't get there until 8:45.8:50 They weren't even ready to set her up in the room to be viewed. When my mom was presented, her hair was comb completely back, No bangs in either a low pony or bun. Her make up colors were off. She had NO jewelry on AT ALL. NONE! ,(wondering where it went) I had to take off my own jewelry and put it on her. Her nails were the same from when she passed. It literally looked like she was put together super quickly in the 5 minutes they arrived that morning. I complained to the girl at the front desk. She said they could try and fix it, but they had already let the family in to view. If she was willing to fix it. Why wasnt it ALREADY done how WE requested? Why couldn't they have put in the extra effort.... Why didn't they follow the directions that were given. Then they wanted to cut into OUR viewing time to fix it. What they did was horrible. They had one job. The next morning my father called, and they told him the embalmer never showed up the night before and they had to get her ready quickly in the morning (while we were there). THAT IS UNACCEPTABLE. They could have called us the night before and told us how they were planning to fix the problem. I guess they didn't care because no one arrived early enough to take care of it. My mom did not deserve a rushed preparation. Words can't describe the feeling that our family had yesterday. Something needs to be done read more

Thank you from the bottom of my heart to Ms Emily Fuentes who helped me with my grandfather's permit and direction for his Death Certificate copy from 2009!!! Very very helpful and I can't thank her enough. Highly recommended place for your loved ones final arrangements. read more

The people here were so thoughtful in our time of need. I feel the price was reasonable. The place was very nice and simple. The staff were so accommodating. Thank you for everything! read more

When someone passes away it's very hard especially when it finally hits your family. Unfortunately my mom died late at night and we were pretty lost over what do to. She was located in Kaiser in Ontario and we are located in Los Angeles so we didn't know the area. So I spoke with someone I wish I knew her name it was 11pm and they literally answered all my overwhelming questions and gave me pricing. And I knew that someone helping me late this night I would be helped through out this nightmare. The next morning the office called and we spoke with Marisol, she gave us all the information we needed and we decided to go with Arlington mortuary and I seriously wasn't wrong with my decision. The service was so beautiful and my mom looked beautiful. We did a viewing and then cremation. We decided to cremate her and bring her home after the cremation. Thanks to Marisol and all the hand holding she did with me was what I needed at that time and I didnt feel so lost. I wish I could post pictures but honestly I feel like I don't want to show my mom in that way but trust me when I say we will use Arlington mortuary again. read more

A mortuary should help people through the hardest times of their lives, not make things more difficult. Between loosing urns, then the wrong urn, and having the absolute wrong first name, and wrong spelling of the lastname on documents, this has been a nightmare. Multiple trips down, and still no resolution. They do not care about the people that are left behind. Be sure to take your business elsewhere. read more

My family and I first met Ami when we were making arrangements for my husband. She was kind, compassionate, and knowledgeable. Ami and her team were attentive and supportive during this very difficult time. I was impressed with her attention to detail and felt Ami and her team went above and beyond for us. We appreciate Ami and the team at Arlington Mortuary. You made an extremely difficult time easier because of your guidance and knowledge. Thank you! read more

Emily is one of the associates here and she helped me during a very difficult time. She is so knowledgeable and helpful. I can't say enough about her professionalism. And no one likes to discuss prices in these situations but I will say it was more affordable than the other mortuaries I contacted. Overall, I couldn't have asked for a better experience considering my state of mind. I highly recommend Emily and Arlington Mortuary. read more

Rosie and everyone there is so very understanding and incredibly helpful. I wish I didn't have to write a review for a mortuary ... but my father recently passed and we've had to use their services. From picking my father up from the hospital (different county), to filling out all the necessary paperwork, cremation process and picking up his ashes; they were very kind and compassionate through it all. I highly recommend them. read more

I visited the Arlington Mortuary in an anxious frame of mind today. I was greeted by staff and was pleasantly impressed with the quality of customer service and compassion that I received. I can say that when my business was completed, I no longer felt anxious. I will always be grateful for the wonderful service and kindness from all the staff. A Special thank you to Nydia, the Location Manager, today you are my Angel and all is well and calm again! read more

Thank you arlington for everything! The service for my grandmother was done beautifully! Special thanks to George for helping and making this happen.Josie, Gloria and Alex thank you so much! We all appreciate everything!! read more

I recently helped my mom handle the arrangement for my brother's passing. It was a horrible situation to have lost him but Emily and the staff at Arlington were very kind and professional and everything went very smoothly. Thank you for your help! read more

The costumer service and quality of service was excellent. The representative we had the pleasure of working with was Alexandra (Alex), she made this difficult process very easy for us. Every request or question we had was answered with no hesitation. I highly recommend this mortuary and working with Alex. If I ever have to face this unfortunate circumstance again, I will definitely go back. read more

From the very 1st phone call Nydia has been welcoming, supportive and accommodating during such a difficult and challenging time. They went out of their way to accommodate us even with our tense family structure. They handled everything professionally and in a timely manner . Happy to have their help during this time . read more

We had our funeral on Nov 21st 2023 with approx 120 family and friends for my wife. At viewing time 9am the staff didn't have the casket out. Guests were waiting. Once in to view my wife we noticed not much had been done to her other than embalming. We had supplied the mortuary with a picture for the facial artist. We had supplied them with costume jewelry as well as her makeup bag with her colors. Her hair was pasted back over her head, just as she was delivered to them, no bangs, no styling. Her smile was elongated similar to "the Joker". Tthere was no costume jewelry to be found. Upon complaint, they offered to fix it during the viewing! Fingernails were not painted. This was truly a nightmare performed at the hands of Arlington Mortuary. If there was any problem, we were not notified. I only had one chance to lay my wife to rest, and I was stuck with this. The casket had to be closed out of embarassment. I am writing this not only to vent my frustration, but to warn others that this could happen to them at Arlington Mortuary in Riverside. read more

I can't say enough about the professionalism, compassion and thoughtfulness that the team at Arlington Mortuary demonstrated during the darkest moments of my life. Emily and her team were knowledgeable, accessible and cost conscious. They did all the heavy lifting for us so that we could focus on celebrating the life of our dear Mamie. I would highly recommend Arlington Mortuary. read more

I highly do NOT recommend this business to handle care of your loved ones postmortem. First of all, we were overcharged from what the price we were given. Second of all, they will tell you they will call you back and will never call you back. And last, there are completely irresponsible with handling orders for the death certificate. Our family member passed away in March. Due to covid they were unable to take possession of human remains to cremate until May. It is now November and we have STILL not received the death certificate, and not for a lack of trying either. They claim to have reordered them nearly a month ago and zilch zip zero. Please take your business else where. read more

Dealing with loss is never a positive experience and to top it off Covid has made the task of buying a loved one even more difficult. I really appreciated the care and compassion I received from Arlington's team, especially their manager Emily. I ran into so many problems with my grandma's services because of everything being slowed and delayed due to covid but they helped me every step of the way. read more

If I could give this place ZERO stars, I would. Arlington mortuary has put me and my family through a lot of pain. We decided to trust this place with my sister Paulie's funeral services. We described to them how awful we were treated with the first mortuary we decided to go with (Simon and Preston). We told Arlington mortuary how the other mortuary didn't communicate with us well and how they had said they driven up to Sacramento to bring my sisters body back to riverside on Sunday, but we found out they lied to us and never made the drive up yet until Monday afternoon. So we had to wait a couple more days then we were originally told, to be able to see and have my sisters body back home. Arlington mortuary said they would take care of us after this, but that was a lie. Cleo told me they were short staffed which was apparently obvious. Since we hired them 1/10/23 till the day we left them 1/24/23 they have had only 3 employees and still do which is, Emily, Alexandra and Cleo. Most of the time they are never in the office. Only Emily's assistant and the front receptionist, who were also really rude and of no help to us. Alexandra was the funeral director that was assigned to us. We had many many questions and 90% of the time we were sent to the reception staff to take a message, or we had to speak to Cleo but she continuously told us she couldn't help us a lot because she didn't want to "overstep" on Alexandra's client (When these questions were basic questions we had about the funeral) I have proof of emails of me reaching out to Alexandra asking questions about my sisters funeral and Alexandra not emailing me back for 3 days. In that time, my family tried to reach out to someone else and is sent to the reception to take a message. If our funeral director is off, I feel like they should have someone else we can speak to in that time off if we need, so that we can have our questions answered. We've never dealt with a funeral and we had so many questions, time was getting closer for the service day for my sister, which was 1/31/23 and we felt like we were only being helped when Alexandra was finally in the office. As if this wasn't enough for us, the mortuary damaged my sisters funeral casket that was delivered to them. This was the incident that made us have to switch mortuaries for the 3rd time. Me and my family ordered a beautiful baby blue and white customized casket for my sister. Emily had promised my aunt Michelle that when a casket arrives to the mortuary they inspect it right away for damages. She said they do not accept it if it had any damages. She was speaking to Michelle because my aunt helped us place the order for the casket, so she was the one that was going to know when it arrives. 1/20/23 is when the casket arrives and this is on a Friday. The only reason we know the casket has arrived is because we have a email telling us it got delivered. So I have to reach out to the mortuary that day to ask if we can go see it and inspect it ourselves, and Cleo tells us that she is the only one in the office on the weekend and she isn't able to take it out the shipping container herself. She said the casket was dropped off in the back and is still inside of the shipping container. So no one was able to even assess the casket for damages until Monday around noon. That was the time my mom went into the mortuary to go see the casket and the workers showed us a really big dent on the side of my sisters casket. To say we were devastated was an understatement. The part that made it worse was no one wanted to take responsibility. Alexandra signed for the casket with fed ex assuming no damages. We have proof of the paper fed ex provided to us. What was even more horrible was had the mortuary inspected it the day it arrived, the casket company said they would have been able to ship a new one in time. but by the time they saw it and opened it, there was no way we could get a new one in time for the funeral. We had to use a damaged casket to lay my sister to rest. Cleo was the one that showed my mom the damaged casket. I was on the phone with my mom crying and only when my mom started crying was when Emily (the manager) came down to talk to her. I feel like the manager should have been the one to show my mom the damaged casket in the first place and try to help her, but Emily never handles anything unless we have to call for her and demand she faces us. This brings me to my 3rd incident with them please go to pictures for the rest of the story. read more

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It is already hard to deal with any loss. However, Arlington Mortuary really made this ordeal really smooth. There is so much to do when a love one passes. It was very comforting to see how they really care and understand. Alexandra was our person of contact. She went far and beyond. Mathew the director did a great job too. From the OROPEZA family. We thank you! I definitely recommend this place. read more

We've been using them for decades, before I was born. My first experience was when my grandpa passed away in 2009, they were so sweet and caring. Then in 2012 when my grandma passed away. Recently within the past 3-4 weeks my dad died and I've never felt so loved by the staff. Especially Eloisa, she is a God send. She has went above and beyond for me during my grieving process. She is so sweet and on top of everything. There was a slight mix up but she made everything right and I'm so appreciative of everything she's done for me and my family. She's a very compassionate and loving woman. Thank you so much. This experience with losing my dad was completely unexpected and I was in charge of everything. I didn't know where to start but Eloisa made sure that we were taken care of. We viewed my dad and they went above and beyond. Treated him with love and respect. read more

Wow what an impressive place. I stopped by this weekend to discuss arrangements for my cousin who tragically passed away this month. I was greeted by a well informed and friendly staff. I was given a bunch of great options and whatnot. I am not a rich man and they gave me options that were cost conscience and affordable. Big win! After consulting with a few other places (no good) in the area, it was an easy pick going with Arlington. This place was so much fun and i would recommend anyone to check this place out if they want a fun and exciting funeral experience. Their manager was really knowledgeable and informed me on all the stuff I need to know. read more

I Valerie would like to thank Arlington Mortuary for their compassionate assistance with my nephews funeral arrangements, Sidrian. Marisol was the funeral coordinator and she was always available and displayed kindness and empathy at all times. I appreciate all the help we received and would recommend Arlington Mortuary to anyone I know. read more

The passing of my husband was devastating for our family and friends. Emily F. was our coordinator, COMPASSIONATE, and obviously her CALLING was the way the family described her. Emily returned every single phone call in a timely manner, of course Emily has other devastated families to guide thru this time of grief. Emily would call me just to check on me. I would call Emily to ask how to communicate with other services that needed to be informed of my husbands passing. Emily would tell me the notifications were already taken care. My family members are so thankful for the service that Arlington Mortuary provides in our time of need. Thank you for all the compassion we recieved, and the flowing guidance we recieved. Mary M. read more

I called with an annoying amount of questions and Emily was not only professional but so kind! Thank you so much for everything

Dealing with death is not an easy process to go through right after losing a family member but Emily has made this a lot easier on my family. She was easy to communicate with and answered all my families questions and really helped put my family at ease during such a difficult time. Thank you Emily and the staff at Arlington Mortuary for taking care of my brother. read more

I was here for my friends service. Staff was friendly and professional. Services were carried out as planned. 5 read more

Great place! Vey thorough and overall great experience using this mortuary. Everyone very kind and helpful.

The funeral director Cleo Kelly is not very responsive in terms of returning calls or following up with emails. She also did what I feel is a bait and switch in regards to pricing, ordered a pendent on Tuesday was quoted a price then on Thursday was informed the price went up $25 dollars PLUS engraving costs, because as Cleo stated "it was an old catalog she sent me" off THEIR web site. then wanted to charge another $25 for shipping that the label shows cost them $9.65 to actually ship it out, beware not very honest or professional. read more

Death is something that no one wants to deal with and when it happens it's a very emotional time. I'm grateful that when I've had to deal with lose I've had Emily to assist me. She's been there for my family on numerous different occasions helping put my loved ones to rest. She's assisted us with 6 different deaths from cremations with services to cremations with out and burials. She was a literal life saver I don't know what our family would have done without her. She was so accommodating and knowledgeable. Every question was answered immediately and with certainty. She was always available and was always professional. She helped us every step of the way and was always smiling and pleasant. I don't want to say I look forward to working with Emily again because of the circumstances but in the future if I loose a loved one I wouldn't trust them to anyone but Emily. read more