I have been a client of Justin for 10 years. He gives awesome, therapeutic massages. He is professional and personable. I highly recommend him! read more

This "business" is a complete scam. They ask you to join, and then you can never book an appointment. Additionally, you cannot access your account to verify, change, or delete any payment options. Your only recourse is to contact your credit card company and report this business as a scam. Stay away at all costs! read more

Will not pick up calls, do not reply emails, website doesn't let scheduling online. Its more like a scam now post purchase as it cannot be refunded and massage cannot be scheduled. Trying for a month now. No one calls back. Avoid read more

My husband has PD and this massage has been extraordinary in keeping his muscles flexible. I have very tight muscles and find complete relief after massage with Justin. He has been flexible with managing our time with him as well. read more

I should have read the reviews here first. I also couldn't redeem my Groupon b/c there was an error message. Honestly, it was a blessing in disguise b/c I decided to trade in my Groupon for something else after getting into contact with Groupon. This place is more of an office clinic. It doesn't have the spa/massage ambience at all. And it's hard to find and contact the people. read more

Purchased 2-Groupon deals for Narayan Wellness -- what a big mistake. 1. Narayan expects you to register online before you can get appt. 2. Narayan expects you to pay upfront for services, even if you have a Groupon voucher (scam if you ask me) 3. Narayan doesn't return your emails or phone calls. Very disappointing that Groupon would even consider listing them as a vendor. Terrible customer service. Read the other Yelpers, who've also complained of the very same thing. If you do one thing, first read reviews before booking at this place. read more

DO YOURSELF A FAVOR , DONT EVEN ATTEMPT TO GO HERE EVEN IF THEY OFFER YOU FREE MASSAGE. It feels like this place's main agenda is to treat you worse and make you feel bad . My wife took an appointment for massage on her birthday. On that day morning, she called several times and left voicemail to move the appointment by an hour as she felt she may need some extra time at her birthday lunch. No one returned the call. We started questioning the genuineness of this location and we drove directly to the place, took 10 minutes to figure out where they were located. We went there to ask the lady at the front desk that we tried to call her several times since morning and no one cared to respond and wanted to see if she can push the appointment by an hour or to some other day. I never faced such an adamant response from any business so far. She was very blunt and defensive right from the word go in her answers and was saying we have to charge you the entire 85$ . I asked her, is not your basic responsibility to return customers calls? She says it not our business !!!! We don't have to answer ! She continues to say if you keep arguing the time is running out and you won't even get the left over time of service !!! I mean, I would not expect this response from any one unless they are determined to sabotage the business. Pathetic service !!! I will never ever ever visit this place !!!! And here goes the icing on the cake .. the front desk representative whom we thought was pathetic in the way she was handling customers ending up being the masseuse too !!! That was the best customer service one could have in a massage parlor even by any stretch of imagination!!! read more

AWFUL EXPERIENCE & TERRIBLE CUSTOMER SERVICE. I believe in giving businesses second chances but this place in infuriating and apathetic towards customers. I bought one massage service from Groupon and tried calling them twice to schedule my appointment because they take your credit card information when you try to do it online but NO response or call back. I finally made my first appointment online but when I showed up for my appointment, the door was locked so I was puzzled and tried knocking on the door as well as calling them but no one answered. Few minutes after my appointment time, someone finally opened the door and I was able to check in for the massage with Justin. The massage was just OK and I could feel anything when he was massaging my shoulder which I had mentioned was one of the focus points. i had mentioned this to Justin at the end of the massage and all her said was "That is not like me". no apologies or anything to make me want to come back. I saw that they still have a Groupon deal a month later and bought the 3 massages package for $90 this time because it was a better deal and I wanted to give this place another try. Booked my second appointment and when the time came for my appointment, Justin declined the Groupon saying that I can only use the Groupon once. I told him that I had paid $90 for the 3-massage package but he did not seem to care and told me to call Groupon Customer Service or get a massage for $85. The fine print on Groupon said" Limit 1 per person. Limit 1 per visit" and I told him that I misunderstood it to 1 coupon per visit. However, he did not care or offer anything to help me with this situation even though he already got paid from the $90 Groupon that I had purchased which I am unable to use or get a refund for! Never coming back! read more

I went in for a massage using Groupon coupon. The massage was too hard for my liking and I did not feel relaxed at the end of the massage session. I had pain in my back for next couple of days following the session. After the massage, I was asked if I wanted to book follow up sessions to which I refused. However, I found a shady charge of $100 on my credit card couple of weeks later. It was very difficult to get in touch with Justin to get this resolved. When I was able to meet him in his office (by luck), I was told that I made the appointment online on the same day I had my first massage done. This to me seems strange as I did not enjoy my massage in the first place. Mysteriously, all notifications (text/email) were turned off for my account. Also, I never received a courtesy call at the time of my second massage and I was billed the amount as a "No Show". I confirmed my browser history and did not find me logging into their website to schedule any second appointment. Even-though you purchase a Groupon coupon for this place, you have to provide your credit card details on their website to schedule an appointment. Unfortunately there is no way to delete a saved credit card to prevent such shady charges. Beware of this place. read more

Never actually got a massage, which appears to be a common theme here...was refused service because I had a Groupon and it couldn't be verified. Which seems weird because you were able to look it up in the Groupon system (I had it printed out) and I had proof of purchase from a Groupon email and could verify who purchased it and when. Then I was told I could have stolen a wallet and that's how I knew the person's name that bought it. Terrible customer service, terrible approach to business and this has been reported to the BBB and Groupon. I guess I'm not surprised based on the reviews but I really wanted to try this location out since it was so close to my work and I could get appointments during my lunch hour. So much for the wonderful gift my brother purchased for me for my birthday. Refund from Groupon has been requested. ZERO stars! read more

I was really looking forward to a massage on my birthday since my last massage was 5 years ago. I purchased a session through Groupon a few months ago, and the email indicated that I would get a masseur. I called, texted, emailed, left a voicemail for Narayan Wellness in the course of a few weeks requesting a female masseuse instead (due to my comfort level), but absolutely no response from the company. Extremely unprofessional! So I show up for my appointment with zero expectations since they can't even be bothered to respond to clients. The person at the front desk (the male masseur) doesn't honor my Groupon even though I pulled it up on my phone and asked me to call Groupon instead. He then charges me $50 as a cancellation fee, so now I've paid Groupon and Narayan Wellness for services that were never rendered. With all the negative reviews, how is this place even in business?!! Save your money, and run, don't walk away from this establishment. read more

Updating my post. Heard from the establishment and got this issue resolved. Thank you. However, will still recommend to read the fine print on membership form regarding the automatic renewal. Will be best not to leave credit card info on file. read more

Had my first massage with Justin today and it was great. Good pressure, good stretching and even had some cupping done. Feel great and will be going back. read more

I am an injury expert. I have broken my arms, shoulder, ribs, knee, and ankle during various endeavors over 50+ years of hanging around on this earth. Some of these joints have been broken more than one time. I probably have enough PT hours to get a degree. Points is, I have experienced the good and the bad and Justin in one of the best and is a must have component to any serious rehab routine. The ortho has his skill, the PT team has theirs, but massage/stretching combined with good nutritional advice and best practices to continue at home is priceless. Justin's ability to pin point issues and understand the dynamics of my body and its needs are second to none. Just do it - it will accelerate your recovery and improve your performance. read more

Finally a great massage place near my home! I purchased a groupon to try this place out a year back when they were in Dublin. I met Justin C. who is one of the therapists there. An absolute professional, and most importantly strong enough to really give a good deep tissue massage. Justin was actually able to diagnose what was causing my lower back pain by asking about my daily work routine. I am so happy with the place and Justin I purchased a 10 pack of massages. I am actually hoping my work will hire then for a wellness plan. On a side note I have seen complaints about them asking for a credit card number at first. I have NEVER had a problem with any of the billing procedures in almost 2 years. read more

I had a great experience with Justin for my first visit today. After reading through all of the reviews, I was a bit cautious. But I lucked out. No negative experience. Before I left, Justin reminded me to do some daily exercises he showed me. Overall, I find him to be a caring good therapist. I am coming back for more sessions. read more

I'm honestly just not very happy about the situation. The thing is, I scheduled my initial appointment with them and then they called and left a message stating they had to cancel the appointment and that I needed to reschedule. So I rescheduled for another day further out right before my surgery then since I work in Walnut Creek until 5:30-5:45 I had to request time off to make it to the appointment, which of course was my decision, nevertheless, I took time off and drove to Pleasanton only to have problems with the Groupon code not working so he couldn't do the massage after I took time off and drove an hour. Since they didn't have any available appointments until after my surgery I had to wait again. I finally was able to get my massage, which was great by the way (reason for the 2 stars instead of one) I scheduled this appointment and took time off work and drove over here (I'm in San Ramon) when I get a call about injuring his shoulder moving a client off the bed and having to cancel. Now I totally understand these things happen but to have 3 appointments cancelled on me is just super inconvenient for me. If the appointments were reliable I would totally keep coming back but the fact it's been so unreliable makes me feel that I cannot trust my appointment will be kept. I now have to sit in traffic just to go home from San Ramon to Pittsburg because had I gotten the massage I would be going home at 7 when it's not rush hour traffic. Not only did I have to take time off work, I also had to pay $20 for the driver to take my daughter to her tumbling class. So basically I'm really frustrated with my experience. I know this is your independent business and you're the point of contact but I just need you to understand how it looks from a client's point of view when appointments are cancelled 3 times, regardless of the situation. Trust me, I understand things happen but it seems to happen to me multiple times with my appointments. I am NOT a happy client. read more

This is ridiculous! I have never spent this much time trying to book an appt. The website is not user friendly. They never pick up the phone and I left 5 messages and no answer! I filled out the forms and booked my appt but then no confirmation and didn't finish the process. I guess if you have Groupon they don't contact you!! I hope I can get my money back! as I was not able to book anything!! over 3 months!! Unbelievably irresponsible. This is my first bad review, but i guess It is my duty. If I had read these reviews before I would never waste that much time. poor poor read more

For those who read an earlier review, giving a 1 star and claiming Justin as devious in regards to a Groupon purchase, turns out to have been an understandable situation. The reason why I was not given return calls was due to a critical and heart wrenching family situation. He has since contacted me numerous times wanting to make it right (which he has) and sincerely apologized. My massage is on the calendar and this review is to offset the other and wish the family situation a full recovery. read more

Excellent job... they take care of customers very well. Got the Groupon coupon and was highly satisfied by their work. Would recommend for the kind of expertise they have. read more

This is an update to the desperate review I posted yesterday. A few hours after posting the review, I was pleasantly surprised to receive a call from Justin. I immediately launched into the horrible experience I had with his business. Justin apologized and explained to me that due to a new software upgrade, they have been facing some issues. He informed me that prepaid packages do not expire and it is a law in California. This is good to know for the future. Justin was with me the entire time that I tried to book an appointment online. He was extremely helpful and apologetic. I went in for my massage today and it was a very good experience. I am really happy with the customer service I received today! I hope they keep up the good work. read more

I want to leave this note to those who have purchased a voucher from LivingSocial for a massage service at Narayan Wellness, and I hope you have better luck than me in dealing with Narayan. I purchased a massage voucher through LivingSocial at the end of last year. When trying to book an appointment, Narayan's website asked for billing information. I have already purchased the voucher in advance; thus, I don't believe I should give out my billing information. I emailed Narayan asking how LivingSocial customers with purchased vouchers should book an appointment. No response. I called and left a voice message. No call back. A few days later, I received an email titled "URGENT: I'm sorry...." I was so happy to see the email; but it was an email to all whose contact information is in Narayan's database. The email was a GoFundMe pledge for a family member. I am sorry for what the family is going through; at the same time, is it professional to use company database for personal GoFundMe request? As my question to Narayan remained outstanding, I went to Narayan's office. Despite my explanation of the pre-purchased voucher situation, I was told no appointment would be made without billing information. I felt like I was talking to a black hole - no one is on the receiving end to hear me. Narayan won't hear me. I was then given the "ultimatum" - take the matter to LivingSocial as from whom I purchased the voucher. I left speechless; but, I am glad I did not leave my billing information. One a side note, I received a second email from Narayan with updates on the family member and continuing GoFundMe pledge. Note - Wish I could post this note without giving any star. read more

I've been getting the monthly massages for a little while by Justin and have been very happy with them! Justin gives a wonderful massage, working out any problem areas as well as making sure the rest of my body feels comfortable. The monthly massage program they offer is nice, you get a wonderful hour long massage at a good value! I highly recommend to anyone in the Tri-Valley area!! read more

Always a pleasure to get a massage in from Narayan Wellness. I am a competitive athlete and have a crossfit competition this weekend. With all of my tough training sessions, my shoulders have tensed up and I needed an adjusment before the weekend. It is so easy to book an appointment through their Mindbody system, and their availability is pretty open.A 60 minute session with Justin was all I needed, I'm feeling 100% and ready for this weekends competition!! If your looking for a great, clean anf friendy place to get a message done, this is the place to go! read more

I've been here 5 times. I haven't been back in 2 months. I'm long over due. Justin Is knowledgeable, professional, and very into his career. He listens when I tell him what my problem areas are. He's no novice. I leave feeling so much better, each time. I have degenerative lower back & sciatica issues. Thanks Justin!! I need to go make an appointment. read more

Purchased 2-Groupon deals for Narayan Wellness- what a huge mistake. 1. Appointment booking was painful: I tried on-line booking, left voicemails and email messages. Narayan-wellness doesn't return your emails or phone calls. 2. I finally received a call back asking me to book on-line (back to where I started!). Person on phone won't give an appointment until I register on-line. 3. On-line registration requires you to pay upfront for services, even if you have a Groupon voucher (scam if you ask me) 4. Finally I was able to book an appointment online, but when I went to the place, it was horrible experience. There was no-one at the reception. A lady came after 5-10mins, asked me to wait for the narayan wellness owner, he comes after sometime. It was already ~ 25 mins late of my appointment time. 5. Then the guy told me that I can't use the Groupon because the Groupon was purchased from my husbands account (!!) I told him there are 2 vouchers, one for him and one as a gift to me. He just refused, besides he was very rude and arrogant. I had enough, it was absolute waste of time, energy and money. 6. The place is not easy to locate, I think there are multiple business in one suite, they don't even have name-board outside. Very disappointing that Groupon would even consider listing them as a vendor. Terrible customer service. I should have read the reviews before considering this place, sadly many people have similar experience with this place. I would give negative review. read more

I will only give 1 star because the pressure used was appreciated, especially because I'm very tense. So, upon arrival of the building, I was a bit confused because they didn't have a sign of their business posted anywhere outside. I walked down the hall reading every door to locate the place, luckily the name was on the door. Waited until my appointment time to be approached by Justin, initially he seemed very cool. He asked if I had a voucher or certificate of any kind, which I did and we redeemed my groupon. Afterward, we headed to the room, he asked what area I wanted to focus on (my back) and he left me to undress. I undressed within a minute and waited on the table for what seemed about 5-7 minutes. So at this time it's about 4:55 (didn't know because there wasn't a clock in the room). He lets me know his pressure is a bit firmer than other therapist and to let him know if it's too much (fine with me, it's what I wanted). He leans on my back with his arm for majority of the time while on his phone!! How unprofessional, anyway, after about 10 minutes, he starts the real massage and uses his hands/fingers which was pretty nice. I suppose since I didn't want him to work on my legs, he goes back to applying pressure with his arm. Ok. Cool. So he does a little more and he finishes and to take my time getting up and out. I look at the time and it's 5:32! Not even an hour or 50 minutes like other places. Disappointed. Upon leaving was very awkward, he asked how I felt and let's me know of package deals and it was weird because it left you wondering ok, now what, what happens from here? So I say this to say, don't buy the groupon, or anything that has you thinking this is a good deal. I'm surprised they even have this many stars on yelp for how terrible it was. Won't be going back. I don't recommend this place at all. read more

Justin was top notch. Great mannerisms and being a man was able to give a deeper massage. At the end of the session we discussed my recent heal issue. He did a quick examination and talked about options to getting back to a healthier situation. He suggested a foot clinic just a few miles away where I could purchase a wrap that will help support my heel. It has only been two days and it is feeling better. The clinic helped me out even though I was not part of their medical group because of the referral from Justin. I appreciate him taking the extra time with me. And yes A great massage. read more

Rebecca was super! Very dedicated and determined. Not sure where the negative reviews came from. My experience was fine. Though we started late, she gave me more than the hour I was booked for. I will return! (And I will write another review after more visits--maybe 5 stars if the treatment is consistent.) read more

Had a great massage by Justin. He used a lot of pressure but it never hurt, which was perfect. I dislike massages that feel like someone is rubbing lotion on your skin. Bought a groupon and was required to schedule online which was easy. I was required to give a credit card number at that time. The office was clean and the music during massage was nice. Justin was professional. I opted for a full body massage and would definitely return for that or for specific issues like shoulders, wrists, etc. read more

I've been coming here for quite a while now and have felt great ever since. I first came with a Groupon deal and immediately signed up for the monthly massage membership they have. I get a massage every month and its REALLY reasonably priced! I see they got a few people who posted bad reviews on here but I have NEVER had a bad experience with my massages or with Justin (he gives the best massage I've ever had). Everyone is super friendly! read more

Called to ask questions. The person who returned my call was not personable at all. He had no energy to answer questions let alone give a massage. I had to pull the answers out of him. I don't think I would want to go under their hands. :( Gave a 2 star just because he made the effort of lifting up the phone and dialing my number read more

Please be wary of places where they ask you to register on line with your cc information before they can make an appt for you!! All I want is to try their massage for the first time and pay cash ! They need to learn from the city of Los Angeles and how they have thousands of massage places with no cc info before hand!! read more

Great massage-Justin really addressed my sore points. One of the best massages I have ever had.

I had to cancel my appointment less than 24 hours in advance cuz I was down with cold. And my credit card was charged the full price for the service. I guess they prefer customers to come to the massage with high fever. Just out of curiosity, if the center has to cancel the service last minute, do they pay customers the full price of the service as well? Never coming back! There are many many places in the area to get a great massage! And they are flexible too! read more

I had one of the best massages ever at this place. I've been seeing Justin on and off for the last few years and he is great. If you like deep tissue massage he is your guy. He even does some assisted stretching at the end if needed which really helps with flexibility. read more

Oh, my goodness! I have been cancelled by Narayan Wellness twice! It is impossible to reach someone by phone to talk to a person regarding scheduling, so I drove there in person regarding the first cancellation. I talked with the owner himself who rescheduled me. He asked me to email him my groupon # which I did. Then on the day of the second appointment as I was leaving work early, they cancelled my appointment for a second time. Again, I drove there in person. No one was there. The kind receptionist for the chiropractic service w/whom they share space got the owner on the phone for me. He blames the computer system and has offered two free massages yet to be scheduled. read more

My experience with Justin was very pleasant. He is professional and knows what he is doing .. his office was clean as well . I hope people try his services . I highly recommend him . Kim read more

My job is physically demanding and leaves me with a sore back, neck, shoulers, arms, and hands. Being new to the area, I wanted to try a few massage places so I went on Living Social and found some massage deals. I bought 3 different deals and Narayan was the 3rd place I tried....as the saying goes, 3rd time's the charm! Get the deal if it's still on Living Social....it's totally worth it! I have now had 4 massages with Justin. Rating of massage therapist and massage: 5 stars. Justin is my massage therapist and what the other reviewers say is true. He really is gifted in his craft and hits all the spots that I wanted him to and finds others that I didn't know needed some attention. His hands are strong and warm and he is always very professional.I always leave feeling relaxed body and mind...all tension gone. He also uses a lightly scented lavender lotion that is perfect. Not a super strong scent, moisturizing, and not oily!!! He warms it between his hands before he starts massaging so no cold lotion on your body. For those who are use to a warm towel treatment after the massage, he does not do that here.The length of the massage averages about 50min-55min, pretty typical for an hour massage. He gives you 3-5 minutes to undress and get comfortable under the sheets and does not pressure you at the end to hurry up. He does not rush you in or out. Rating of the location and technical aspects: 4 stars. What I look for in a massage is the ambiance, smell, ease of location/parking, music, and temperature. The location is a little hidden and can easily be missed. The office is in a building with other businesses. There are two parking entrances that circle the building and parking is ample and free. At first, I didn't like that the massage was located in a chiropractic office, but there is no upsell or pressure at all from the chiropractor, the chiropractic staff, or Justin. Usually, Justin is in the front waiting for you to arrive. The room is near the back of the office, dimly lit, and clean. There are hooks for you to hang up or clothes or a chair to put them on. The room does not have a strong smell like some other massage places where they spray too much air freshener or oily scents. There is a faint lavender smell that is subtle. The music he plays is soothing and calming, not too loud, not too soft. However, if you listen carefully, you can hear the other music that the chiropractic office is playing....it doesn't bother me, but if you are someone who doesn't want to hear anything else, this may not be for you. Last thing, the temperature....not sure how much he has control over it, but I find it to be a little too cool. My hands and feet always seem to get colder as I am laying on the table, but it is not enough of a negative to keep me from going back. Rating of customer service and ease of appointments: 5 stars. I'm technologically driven. They have a great website where it is easy enough to make appointments, change, and cancel appointments. The first time I changed one of my appointments, it was a little confusing mainly because it makes it seem like you are making a whole new appointment and not changing an appointment. But in the end, it has a little pop-up that tells you that your appointment change was successful. The customer service is excellent, Justin is always very nice and polite on the phone and in person. He also has a reminder system of your appointment that will email you to confirm your appointment which I appreciate because I like to do everything electronically. Overall, 5 stars. Like I said, I came for a relaxing and effective massage and that is exactly what I get from Justin. If I could offer some tips for improvement or making the experience a little sweeter, I would recommend having hair-ties available for women (or men) who didn't bring one and perhaps offering a hot tea or water after the massage. read more

Used a groupon. He was nice but gave me a 20 minute massage when it should've been an hour. Don't go here.