Confirming my past reviews after today's visit. This review is specifically about foot massage. Foot massage by Qi is top class. She doesn't rush through it. Her technique is really good. I will visit again. Felt so relaxed after today's session. Thank you Refresh spa! read more

Very pleased with the massage. It is a little confusing to pay before the service that hasn't been rendered yet. All in all I get it, I am sure people have walked out without paying or didn't speak up to tell the massage therapist how they like their massage, so we all suffer but hey that's life! I love that they got the knots out of my back!!! read more

Ci gives the best massages! You can get an appointment the same day. The salon is very clean, Service is great. You can text as well or go one online to book your appointment. read more

Good service and great massages. You do need to be specific what style and how hard you want it to be. But good work!

I have come here for many years always the same prompt and quality service. Cindy and Chi are my go to people. Please come by and ask for Casey to get a great package deal. Regard, Cort read more

My overall experience was fairly underwhelming. I came here a few weeks ago with my wife, being first timers at this location. Right off the bat, I was a little disappointed that we weren't greeted with anything more than a "You have an appointment? Ok. That will be $$." No welcome. No questioning on problem areas. No water at the end of the massage. Perhaps I'm being melodramatic, but by contrast all other massage parlors/spas (I've been to) do this so I assumed this was an industry standard. In any case, we had our massage and the masseurs were also average. They helped get some knots out, but they also didn't ask if the pressure was ok. We had asked for Hot Stones, and while we got what we asked for, both masseurs spent two minutes EACH to leave the room to go warm it up - so we're just sitting in the room waiting for them. Hot stones were also too hot so it burned my back a bit. My suggestion is to heat the stones in anticipation of your patrons so there's no lengthy lapse in massage time. I can also echo other reviews when they say the ambiance can get interrupted by other "noises" in the room/hallway. All in all, if you're looking for a reasonably priced massage that's quick and to the point, you could consider this establishment. Just keep in mind that standards will need to be lowered if my experience is in any way indicative of their normal operation. read more

I love this place. The reflexology is spot on and they don't keep working the same foot area like other locations do, they actually move around. I have skipped on the chair massage and chosen to extend the reflexology and I appreciate their willingness to accommodate. Lots of parking and they answer the phone. read more

I heard a lot of good things about Cathy, and finally got the chance to try. She is absolutely amazing, very professional about what she is doing. I was getting my wet laundry into top load drier and snapped my neck. I was in so much pain, but after that 90min session I feel like new!! read more

I was at Livermore after work and passed by this spa, and I was tired, so I gave it a chance. I m glad I did. The entrance was welcoming and relaxing, and the staff who greeted me was very friendly. The massage is good, at least for me. Everyone is different, so I suggest that if you get a massage from refresh spa, be sure to let your masseur know how much pressure you like. I enjoyed my massage and will definitely return again. *lots of parking around read more

Spent a lot of time squeezing my pinky toe. My husband and I got a 60-Minute Couples Massage + Hot Stone. I've had quite a few massages in my life, so I think I'm somewhat familiar of the process/what to expect. But I have to say that this was easily the WORST massage I've ever experienced. There were honestly several times where I wanted to get up and end the session, but I was being so hopeful! Where to even begin... - You're asked to pay for the massage and TIP the minute you walk in ($25 was the minimum tip option) - No greeting or introduction (no conversation on problem areas, pressure level, medical conditions, etc.) I had the older woman masseur - - Rushing/scrambling - NOT a massage - she mostly just applied lotion and pressed down on my body - She was lost - massaged my collar bones, squeezed each of my toes, flicked my chin, wrapped my head in a wet towel, ignored stress bubbles, and got on my table several times but didn't do anything (felt as if her actions didn't have any purpose) - When I was faced up, she put her arms under my back to lift me up (no idea why), and completely smothered me with her breast - The last half of the massage was spent using a smelly hot towel to scrub me down - including scrubbing my face! This experience was uncomfortable, confusing, tense, and unprofessional. I know this job is nowhere close to being easy and is extremely physically demanding. I also don't expect much when it comes to massages; I truly just want to relax and hope they can iron out some knots. But I can't help but question their understanding of anatomy/physiology behind being a masseur - because this massage made absolutely no sense. read more

Refresh Spa? More like Elbow-you-into-submission spa. 90% of the massage, I was met with the hard pointy pressure of an elbow of an inexperienced masseuse. The remaining 10% was filled with nails and bodily sounds (coughing, burping, and groaning). There's a time & a place for elbow use in massage but you have to know where to rest your hard elbow in someone's back without hurting them. I can't believe I paid to get physically assaulted for an hour. I asked multiple times to go easier/softer, but not much changed. Not sure if they don't know any other way or just a language barrier. I would not recommend this place even if they pay you. You will regret it. read more

I got a facial from Qi, and it was really relaxing. Upon arrival, you can see and smell how clean the establishment is. I had called prior to make an appointment, they checked me in and I payed $75 upfront for the facial. I was walked to the back room, passed several rooms that had massage chairs/beds. Once in the facial room, they instruct you to take your top off and get under the covers. The entire facial was really relaxing. Qi stepped out of the room several times, I think because they keep the hot water and hot towels in a different room. I was given a scalp massage with the facial, as well as a shoulder and arm/hand massage. I was so relaxed, I almost fell asleep. This was my first time here and I was not expecting the massage, so that was a bonus. On my way out, I left Qi a $10 tip, which I felt served no justice to her service. I was not asked to leave a tip prior or after the service. They don't have pamphlets of their services, but they do have signs of their services which I too pictures of. Will definitely be coming back for the massages because this was such a relaxing experience. read more

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I've been a massage customer for quite some time and more recently I've purchased their bundled package which includes some facial skin care services as well. As a guy, I was very surprised and impressed with the facial experience! Highly recommended. read more

I had an amazing massage with Monica yesterday. She was very communicative and my deep tissue massage was heavenly! She was able to find my knots and places of tension and really relative some stress. They also do cupping so next time I may add that s as well. I had a beautiful massage room with an electric fireplace which was so peaceful. The colors on the fireplace screen were so pretty- I think they only have one room like this so make sure you request it far in advance if you want that room. I did pass by other rooms on the way to the restroom and they all looked very nice and cozy. The room was very clean and the sheets and blankets were super soft. I will definitely be back for more treatments in the future! read more

I've gone here a hand full of times and it's always been hit or miss with the massage therapist. I come here because it's convenient and close to home. I was here yesterday and it will be my last time. I called and whomever answered told me they were able to squeeze me in if I came right away. When I got there, they were all confused. It's also a red flag when you have to pay and tip for the service you haven't received yet. They make you pay before they take you back. The look on their faces says it all when they don't appreciate what you tipped. My main complaint is for the therapist name Jeff. He did a horrible job. I definitely did not receive a massage. I couldn't feel anything and there was no zero effort from him. At first I thought maybe he was just getting started and it will get better. Nope, he did the same thing the entire massage. I was twiddling with my hands because I was so bored and had no idea what was happening. He also doesn't speak any English. He even left me there twice to help with other customers coming in. Did he increase my massage time for his absence on both occasions? No. So I called and wanted to speak with a manager and complained about my service. I wanted a refund because I didn't get the service I paid for. Instead of listening to what I was explaining to her, she acted like she was shocked. Said she always gets a massage from Jeff and it's always been great. Well, I didn't receive the service I paid for. I asked the lady who answered the phone for the managers name and she kept trying to change the subject. Eventually I agreed to having someone call me back. Next day, I received a phone call and they basically offered 20% off my next service. Manager was "still not available". Yea, definitely never coming back. read more

I have been in search of a local business to get a massage . I am a health care professional and it was long overdue. I decided to treat myself with a 60 minute foot massage and 60 minute body massage . Cathy was excellent . She was polite and professional. It was so nice that they took credit cards and were not pushy about pre tipping or placing a tip on the credit card. The rooms were clean and beds were comfortable . This is my new go to spot for pampering . I will try facial too in the near future . Good service at a great price read more

Came in for a two person foot massage. Awesome service and great foot massage. Nice and clean. $40 for 60 mins and you pay up front. The last 10 min or so they work on your back. Pretty good pressure as well. They have a stamp card program and I'll be back read more

Amazing. First class experience. They are wonderful people doing the most exceptional work at a great price. Love this place. Everything I need and want in a massage, plus so much more. read more

This is my second time going there. First one was good that's why I came back. But this time it was a different lady. I went cuz my body is sore and needs a massage. The lady literally just apply the oil and press felt like no effort or anything after that she just used a towel to scrub on half of the massage time. It was a ripped off I could have just my husband do it, he will do better than her. not worth of my money. read more

Very disappointing. I haven't been to a massage place in almost 3 years. I've been to enough to know this experience wasn't okay. I found this place which had good reviews on Yelp and google. I called ahead for a 1 hour foot reflexology. When I got there it looks nice and the front waiting area had great plants, fountains and fish tank. So I was told to follow the lady to the back but before we could get far in the hall two other employees and a client were all talking loudly back and forth right in front of me. I felt uncomfortable. She finishes and leads me back to the massage bed. I'm now sitting and waiting with my feet in a bucket of luke warm water. In a huge room with no privacy. One of the employees farts loudly in the hall/doorway to the room I'm in. Im now praying it's not this guy that's going to massage my feet and it is! The sound spa music is on but so quiet. So quiet you can hear EVERYTHING!!! I can hear him breathing the whole time. One employee kept walking up and down the hall in a hurry with her loud zippered boots. Then a VACUMM goes on! A vacuum in a massage place like what!? I sit up and look at him. Nothing. How is it that in a place where you should be respectful and quiet it was the absolute opposite. I could be heard the ladies loudly talking back & forth. Just when I was hoping it was all done. He then farts during my massage. The worst experience. Terrible! I won't be back! read more

I scheduled a couples massage for this morning, Saturday 4/2 at 10am. We arrived and were taken to our room very soon after arriving. Ambiance was great. Our masseuses entered and began the massages. I had a few knots in my neck and shoulders which he promptly got them out. My husband got his and it was relaxing for him as well. Only thing for both of us was that our sinuses were acting up so laying face down was a challenge but it was a massage my husband and I needed. We will go back again. read more

My husband and I got a couples massage. We get massages regularly so we know what to expect. Cost was good and hot stones were great. My husband loved his massage, however, I had a male masseuse who was very rough. I should have been vocal about my discomfort but thought maybe he was working out some muscles. Today I can barely move my upper back. I won't go back even though my husbands experience was positive. I'be had male masseuses before but never had an issue. I think he was far too heavy handed. Now I need to recover from my massage. I'm very disappointed. read more

Dear Refresh Spa in Livermore, It's saddens me that you would not accept my business unless I paid in advance and leave a tip upfront.. because " people have not paid you for services in the past and you don't know me.." after I watched you accept payment from your customer who just walked out the door.. I'm not quite sure if the look of exhaustion scares you away, but I'm almost praying that's what it was... Since you were confused, let me tell you the depth of my Thievery.. You see, the day before I came into your shop, my day started at 5:30 am. I got up early to freshen up my house, cook breakfast for my children, quizzed them with extra math and spelling words, and then personally dropped them off at school. I rushed home by 7:30 am to get dressed and meet vendors for my new business opening in effort to get ready for my grand opening. By 10:30 am I was back in the car with my new agent headed out to train her on her very first listing agreement. Later signed up a new client for a listing, later, zoom calls with management, then off to pick the kids up by 3pm. Homework, check-ins , kisses.. work. I fed the kids lunch and back off to work! Made it home by 5 to drive my son to soccer and sit with my husband to connect. Made it home by 7 to cook dinner. Completed this by 8:00 so that I could help train another agent who works all day and needed extra help. Homework and bedtime for kids completed by 10:00 pm. Worked on my pipeline, planned out marketing strategies until 12:00 am. PhD dissertation work till 3:00 am. Finally bedtime 3:30 am and up at 5:30 am. You see, the day I came into your shop, my day started at 5:30 am. I got up early to freshen up my house, cook breakfast for my children, quizzed them with extra science and vocab words, and then personally dropped them off at school. Personally built office furniture at my office at 7:30 am..Jumped on Management Zoom calls.. helped my new agent write her 2nd transaction in 24 hours, picked kids up at school by 3:00 pm, hit the road to drive 1 hour to get my daughter at her award winning cheer gym right across the street from you.. as I took conference calls in the car. You are right.. the moment I walked through your door.. I tried to steal a moment for myself to relax I tried to steal a piece of beauty despite my day I tried to steal time that was booked for something else.. I'm sorry if I looked like a thief, but you were confused. This is how your normal working mom looks... Just so you know, Despite my looks, I'm a wife, mother, educator, manager, agent,.. I have multiple advanced degrees, own my business, have a non profit, run a real estate company, own property.. My resume shouldn't matter... As a business owner myself.. People from all backgrounds are welcome Socioeconomic status has no bearing Religion and culture is yours to hold People will be treated with respect And if you look exhausted, happy, like a thief, or just the way you are .. it's all perfect enough for me.. Because you are human, we share a bond that cannot be dismantled. I am a thief.. trying to steal back humanity and love for all. You made a horrible mistake and what you did was disgraceful, degrading, and disheartening. I truly hope the exhaustion on my face turned you away and not racism.... Love, Your $100 Thief read more

They have all the importance aspects I am looking for a relaxing self retreat- cleanness, professional and relaxation! My therapist was Cathy, she is very professional to the point where I need to relief from pain. I went there right after the covid restriction was lifted and feel very safe because you could tell by how frequently they clean the place and even in the restroom you step in that you could smell the hygiency. And they have the hygiency supplies on top of every table by the massage chair. All of their therapists wear mask and having gloves when they are doing the job. love this place! read more

I have used Yelp for many years in my travels but have never left a review until tonight. This is worth it. You are worth it. If you spend anytime on 580 you know how I was feeling at the end of this week here in the New Year. Stressed out and wound up tight. Bumper-to-bumper I searched for massage near the upcoming exit @First street. Just at the pass, and still another hour or more to go. Uh, no. Time to reward myself. Refresh is a tranquil place with a friendly staff. Clean and well lit. Quiet and calming. They offer Shiatsu, Deep Tissue, Aromatherapy and some other services. I requested the deep tissue. They worked my shoulders, back, neck, hands and feet for a good hour. WOW. I was so wound up when I got there. At the end the masseuse laughed because they had to wake me up! I'm feeling great, and the weekend is looking good. Thanks Refresh! And thank you Cathy! If you've got to deal with the 580, treat yourself. It's worth it. I should try to be complete since this is my first review. If you want more pampering they have other services for women like facials and make-up. If you call them, they can fill you in. If I can afford this indulgence, I will be back again! read more

I had the worst massage ever in my life. I had booked for 1 hr foot massage, the lady was rough with my massages and she didn't even massage my arms. When the session was over, I asked what about my arms, she only rubbed them for few mins on both arms. I also asked for a male Masseus, she didn't even tell me they had no male that night. I felt she rushed my massages and also was very rough. I wasn't feeling relaxed at all. I won't be coming back. read more

It's a very clean and nice place. Very friendly and professional personnel. I enjoy every minute of my massage and it is worth every penny. Every body is good. Right now I have Hanna and Cathy on my mind. But all others are amazing too. I have tried maybe 4 or 5 different masseuses and never regretted any of them. The prices are reasonable and once in a while they have different promotions which would add to the sweetness of this place . Go , Try and Enjoy! read more

We come to this place for couples massages. The masseuses here are pretty good. They know exactly what pressure to use. It was very relaxing. The experience was great & the people were very friendly. I will recommend & definitely come back. read more

I got a facial and massage with Cathy! It was so relaxing and nice. I will definitely be going back. Highly recommend!

The most haphazard, unpleasant massage I have ever had. No flow to it, too rough. I walked out after 30 minutes, leaving more tense than when I came in. This man did not even introduce himself before he started. Horrible technique. Beyond upset and disappointed. Waste of time. read more

I went here yesterday for the first time, walked in with no greeting. We are asked to pay and tip before experiencing the service. The lady was very confused in the front and kept handing the machine to pay, but there was nothing on the screen to pay, so we had to help her to figure it out. Then I get to the room and my massage therapist is sick, he is constantly sniffling, trying not to cough, then randomly left the room in the middle of my massage and I heard a throwing up sound. If someone is that sick they should not be touching or getting close to anyones face. I paid extra to get cupping at the end of the massage, the guy did not seem to know what he was doing at all, he kept having to try over and over to get the cup to stick, so he just placed them on my back wherever they would stick. Then after the service ( i asked to tip cash after my service) the guy who gave me the massage was blocking the door until I tipped him & then didn't even say thank you. The cupping was one of the most painful things ive ever gone through & now today I can barley move and am extremely bruised, this was not done correctly. Never coming back. read more

A group of 4 of us girls went on a Sunday afternoon and were able to get our reflexology massages all together in 1 large room. They were very professional, attentive and handled covid safety guidelines fabulously. It was very clean and they took us promptly at our appointment time. The only reason I did not give them 5 stars is because I wish they would have quickly told you what reflexology massages were about. I felt the massage was uncomfortable sometimes but felt awkward saying something. Had they said it was ok to tell them I think I would of spoken up. Pricing was very fair and appropriate, would return given the opportunity. read more

A most positive review! I couldn't have been happier! They handled our missing certificate the same day, gave me a new one! I used it two days ago and received a full body massage. Best massage ever, seriously! Every time I thought she was done, I was surprised with something more. The receptionist has been so helpful and sweet. I tipped the massager well and told the receptionist I would tip her next time, I was out of cash. She said oh no, but thank you. I will get her next time. Seriously, can't wait to go back, it has all be heavenly! read more

I used today fir the first time and had facial and massage . Che did great job . Highly recommend!

They are very clean and the environment is very relaxing. Prices are reasonable. It's better to book your appointment but they accept walk-ins too. Hanna is the best. read more

JEFF AND CINDY WERE FANTASTIC!!! We have been coming here for years and do the couple massage and can't say enough good things! Jeff did my massage and I give him 10/10!!!!! He was excellent and knew every one of my problem areas without me telling him and I seriously had goosebumps the whole time! Cindy did my husbands massage and he also raved about her! Thank you Refresh spa we will be back soon!!!! read more

They are so professional! There was 6 of us that came from Hawaii and before our hula competition in Pleasanton we wanted to treat ourselves and we absolutely loved loved it so much. This is exactly what we needed. From the scents, vibes , soothing tranquil sounds and the massages it was so relaxing . We will do this every year with these guys and they are super nice and accommodating. I made this appt 2 weeks in advance and they made sure they had enough workers so we can be seen all at once. They deserve 10 stars! read more

Love Refresh Spa, I've been there several times and have always had a fantastic experience.

So weird. Thought the full body massage was going to be somewhat deep tissue to relieve tension of the muscles. Instead it was just rubbing lotion into skin. Service was good and staff was nice but massage itself was not the best. read more

Great massage. Clean place. Warm bed. Friendly staff and excellent prices. What else can you ask for! Staff is very attentive and helpful. They really helped my knots and sore muscles. I highly reccomend this place. read more