I have been in the Chicago land area for over 36 years now, and have been fortunate enough to be able to purchase, and trade in a car every 3-4 years. i have dealt with several car dealerships on both the new, and the used when purchasing cars for my children, and i have to say the last 8 cars i have purchased from Napletons. My service for all my cars is performed there, and the only item i don't do at Napletons is tires. Not because of cost, but because Discount Tire will re-balance,and rotate my tires every 5,000 miles for FREE!. I try to always deal with Tim Hayes in Sales, and Cary Proper in service. i find dealing with the right people make a deal go much smoother, and cost less in the long run. if you are looking to save that extra $50 buy running to a dealer 10 miles away, don't waist your time unless you are unemployed, and your time is worthless, but then why are you buying a car anyway? Here is the way i see after a lot of practice, you deal with the sales department once, but you will deal with the service until you sell the car, maybe 4-5 years. so do yourself a favor, and look at the service department. Talk to the service coordinators, talk to the service guys, there is where your concern is. See if you can trust them. If you can trust them, the battle is won! this service department has been almost flawless with me since 2001. i have had 1 issue, and it was handled without me having to call more than once. where as the dealership i was dealing with before never called back, or wanted to hear about any problems!. Most people are intimidated with the whole buying process, a good salesman can see that. don't be afraid of telling them you are not comfortable with them ,and talk to someone else there. remember there is never a lack of salesman at a car dealership. i noticed one of the reviews was about a recall, i have received those also, and have talked directly to a service advisor at Napletons for that particular car i have. if you ask what needs to be done, or does is need to be done right now, I have always been told if parts were involved. It's all getting to the right people, and you are the only one that can do that! I will purchase more cars from Napletons, and continue to use their service department. One last thing, on one of my 2011 cars, I received 4 year free maintenance. Including all the manufacturers designated intervals. The last one was march of 2015 in which they changed my pollen filter at the time (last free service). when i called for march of 2016, they told me the service charge was $299.00, but after they received my car at the dealership, and inspecting the car, the service advisor called and told me the filters were all clean , and the service would only be $139.00. Now that's what i'm talking about. No other dealer would have done that. Treat the customer right and they will come back! and i do. read more
