I don't like leaving nasty reviews and didn't plan on it, but now I'm feeling absolutely cheated…read moreand I'd hate for someone else to spend thousands with this company. There were a few red flags from the beginning, but we were already kinda locked in with the deposit. I had asked for a floral quote and had a whole intro meeting with Victoria. It took months to respond and she was asking questions we had already answered months prior when we met her. Had to send my mood boards over AGAIN. Seemed unorganized, but we brushed it off because she was very sweet.
The day off, my florals did NOT match the inspo at all. They charged 40 bucks per vase, which had one stem of cheap flowers (I'm talking calendula and some filler/foliage for example.) our bouquets were also WILTED the moment they were handed to us.
Our tables also just overall looked tacky. I had offered to print all my signage on card stock and Victoria said she had it covered. She ended up printing our menus on regular paper, with no design whatsoever, after assuring us "they're so cute and I can't wait for you to see them!" but never sent them to me to preview lol I also
made table number signage that she said she'd print on card stock. These were poorly printed and shrunk down and she didn't use our card holders. She said they didn't work....which of course they wouldn't if you used regular paper. I specifically noted they were meant to hold thick card signage.
The food was amazing at our trial and tasted horrible the night of. We got candied brussels that were supposed to be sweet and crisped, and what they served was just steamed, hard, and flavorless. Some appetizers used different ingredients.
We were told we had table side service and ppl would help pour wine, but no one helped guests, even when they asked. Our venue even had us confirm that Evntwrks would do table side pouring, and now Victoria is claiming they're not allowed to touch alcohol, despite telling me she had it covered.
I was able to brush it all off the day of and had a great time, but the cherry on top for me was when I came to pick up my decor and Victoria claimed my guests took everything. I found that hard to believe, as I didn't even see all the decor I provided on the tables. They were bare. She insisted that they took all centerpieces, and when I asked her to pls check their warehouse again, she found multiple of my boxes. I also took inventory of all my things, and she is now claiming I shorted her on decor so they had to use their own. Once again, I've caught them gas lighting me, trying to act like they did me a favor, when she's in fact lying. I gave close to 50 vases prior to the wedding, and she's now saying I gave 31. After finding my boxes, I counted 28 vases. This doesn't even add up if she's claiming "all my guests took vases home" but now its only three vases taken if I supposedly only gave her 31? Doesn't add up. She also gave me boxes back that were empty. I was furious and asked her where the items went that they didn't even use (such as table card holders I provided). She ended up finding them, but it just goes to show how unorganized they are and the lack of care towards other's belongings.
She also claimed my flowers were wilted because we took photos hours before the wedding, which is FALSE. I took photos with my husband only thirty minutes before guests started to arrive. No bridesmaids even had their flowers till right before they walked up. I planned on doing stuff with my floral after and sadly cannot.
I was also sent a bill to buy them brand new table linens. She claimed guests lit candles after she had told them not to, and they spilled everywhere, damaging their linens. While waiting for guests to arrive I noticed the tips of my candles were black on some tables, and I had never lit them before. Maybe workers lit them prior and realized they shouldn't so they blew them out? I did admit to seeing some guests light them, maybe two tables, but they put them out immediately when Victoria asked. there was not enough time to even accumulate wax to drip. I also dont understand why they don't have funds or insurance to cover things like this? I'd also be more understanding if pictures were provided for proof. Most vendors have a deposit in case of damages. They did offer to waive the fee after I expressed how terrible everything I was. However, this doesn't even cover all the other services that weren't delivered.
Upon reviewing our contract, I've also noticed they taxed service charges/gratuity. Still waiting on a response from them in regards to this..
It's one thing to not have everything turn out as planned, but now I'm catching them in lies, which makes it 10x worst for me.