I'll start by saying this is a toned down version compared to my initial review. I've waited a couple weeks to try and digest things a bit and make sure I'm, not reacting in the heat of the moment. I also provided Tyler a draft of this review via email prior to posting to give her the chance to respond and explain things. I have cut out several points as a result. I am not trying to be punitive, but I do want to share my experience.
Tyler was hired to be the Partial Planner and "Day of Event Coordinator" for an event on Labor Day Weekend. According to Tyler, "partial planning" should have included things like "review vendors, lighting, weather contingency plans, general planning topics, assist with additional venue/vendor liaison, rental orders, submit maps, timelines, etc.". In reality, my experience was that the process consisted of her providing a long list of questions that we needed to fill out for her and her team while simultaneously providing little in terms of ideas, suggestions, or concrete plans for what she would actually be doing the day-of. There did not seem to be any examples of her actually using that information to do anything useful for the event itself. Tyler has explained that the real issue in her opinion is that we did not get her all of the information she needed. She couldn't do her job because she did not have all of the work done and details laid out for her in advance. Critical information she requested included things like the ice cream and cake contracts, which along with everything else, we were handling ourselves. What value the purchase contract for the ice cream had to her overall planning agenda is not clear to me.
I think there is a disconnect between what Tyler expected to do and what we expected Tyler to do. We arranged the venue, photographer, DJ, flowers, rentals (glasses, etc.), and caterer ourselves with a ton of support from the venue staff and essentially no input from Tyler. She did not, for example, reach out to the caterer to discuss night-of logistics, which led to a long delay in dinner service. She invited them to add notes to a shared document online - the timeline that some others have mentioned - but there wasn't active engagement to plan things out.
One point Tyler and I agree on 100% is that the caterer was completely in over his head, totally unprepared, and honestly kind of just a jerk. So, there is absolutely shared blame there. What would have been great though, is Tyler giving the caterer a call a day or two before to just make sure they were on the same page to ensure that everything would be seamless. Instead, the result was a disaster of a dinner. I spent most of the dinner in the kitchen mixing the salads to try and get food out to the serving table. By the time I got to the kitchen there had been a 15-20 minute break in the dinner service and people were wondering what was going on.
The major X factor was the temperature. It was over 100* well into the evening. We pushed the event back (based on a suggestion from my sister, not Tyler, despite "contingency planning" being another one of the points called out under her scope). I was running around right up until the last minute moving tables and setting things up for her team, so I can attest to how brutal the heat was. Tyler's team was not prepared for it and one of her team members had to step back because she was feeling ill. Another person helped them recover and they were able to rejoin towards the end of the evening. I am not blaming them for this at all - it is really difficult to remember to stay hydrated, etc. in that type of heat.
Ultimately, what sticks with me is that during the initial conversation pre-event, the day-of, and now afterwards, the constant theme coming from Tyler is that not enough was done for her. She was not given everything she needed to be successful. She expected more things to be done to facilitate a smooth evening for her and her team. Everything that went wrong, according to her, was out of her control. Is this the approach you're looking for in an event planner?
What I found most disheartening, and really what still bothers me about the whole thing, though is just how negative and critical Tyler was throughout the process. It was a tough weekend where everyone was grumpy because of the heat. Tyler explained that she had three other events that same weekend. That explains why - in the one email she sent out - she got my wife's name mixed up with another client (congrats to "Joy" by the way) and then in the correction email, misspelled my name. That seemed to be somewhat indicative of the attention to detail here. I think the combination of her having multiple competing priorities that weekend, the venue being unconventional and not having every detail spelled out for her, the caterer not being a jerk, and the weather being brutal, accounts for a lot but it doesn't account for everything. I would suggest an alternative. read more