Everyone was very helpful in helping us plan our daughter's wedding reception. They had everything we needed!

We rented everything we needed for our wedding from Encore rentals! Both of the Dana's and Susie Were really helpful they sent photos called us back in a timely fashion and well were just fantastic, and they have everything we needed! read more

Encore Events Rentals - We rented all this from Encorr - Party Equipment Rentals Near Me - Petaluma, California

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Rented a few items from Encore in Petaluma for my daughter's wedding in Napa. The bummer here was $442 in charges that were not stated on my original contract. Very dishonest as they wouldn't allow me to talk to anyone until I was in my seven day no cancel period and we had a wedding in a few days so we were stuck! After several attempts, I was allowed to talk to someone about this and they agreed to waive a portion of the extra fees but I was still charged almost $200 for items that were stated as $0 on my original contract. There are so many great places to rent from, why go with a company that adds on extra charges hoping you won't notice? read more

Fabulous job for big parties. They listen and deliver very well! We are excited to use them again for our second year of catering for a Christmas party at ThriveMD. read more

We had Encore supply all the chairs/tables/dishes/utensils and glassware for our wedding. It was such a smooth sailing process from beginning to end. I was also allowed to make last minute changes with no hassles. The delivery crew was so professional(and quick!) the office staff is so sweet, and most importantly they really care to make your event less stressful. Shout out to Dana for always answering my many questions and helping us pick everything out. Thank you! read more

Great Company Renee is a rock star. They are always on the ball for my little catering team.

I worked with Alisha and she was super helpful, walking me through everything via zoom (and making helpful suggestions) and then updating my specs as needed before the big event. I was very happy overall with both the rentals as well as service. Thanks again Alisha/Encore! :) read more

Encore Events Rentals - Rented the tablecloths, place settings, and glassware from Encore. - Party Equipment Rentals Near Me - Petaluma, California

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I've used Encore Event rentals twice now, and they have hit the mark both times. Phone and reception staff are knowledgeable, helpful and cheerful; items ordered are available on time. I rented glassware for the most recent event and out of 24 martini glasses one had a small chip. I still consider that above average. The Petaluma warehouse worker was not only efficient and quick, she was friendly, both on pickup and return! I love that they make it easy, taking away some of the stress of event planning. read more

My husband and I had our wedding at the end of July and it would not have been possible without Encore Events. We rented everything from reception chairs, tables, lounge sets, bars, and so much more from them. We were able to go to their warehouse and see these items in person. Although our planners (S/O Quintana Events) worked mostly with Encore they were still so friendly and very professional setting up on the day of. read more

Encore Events Rentals - Chairs, table, glassware, silverware & plates all rented from Encore - Party Equipment Rentals Near Me - Petaluma, California

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My daughter is getting married in June. Last Saturday we had called Encore to see if they had time for us to stop by as we were in the area. They told us we could come in even though we didn't have an appointment and they would do the best that they could to accommodate us. We ended up going to the wrong location. When we arrived, we were told that we must have made the appointment at the Windsor location. Dawnyel was working and said that she would be willing to help us out even though there was a couple there who had an actual appointment. Normally we wouldn't have expected to be catered to, as we had made multiple mistakes, and Saturday is probably their busiest day. I cannot praise Dawnyel enough for her kindness, knowledge, patience, and beautiful personality. Not only did she treat us like VIPs, but she made us feel so comfortable and took her time, explaining the rental process and showing us the samples they had in the show room, Dawnyel then followed up with us via email after the weekend, and although we completely changed our minds about our entire order... she placed a new order over the phone with us, and again provided us with the best customer service! I later found out that she was leaving for a six day vacation and it was after hours but once again, she was patient, kind and super super helpful. Wish all businesses had a Dawnyel :) read more

Hiring Encore was one of the best decisions we made for our wedding! They were incredibly professional, on-time and helped us curate the exact look we wanted for our wedding. The wedding was in my in-laws backyard and they did an amazing job setting up the tent, ceremony and cocktail hour space to ensure that everything looked perfect and exactly how we wanted. We are so grateful to the Encore team and will absolutely be hiring them again for any of our upcoming events! read more

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Encore Events Rentals provided friendly, efficient, and professional assistance that improved our wedding planning experience! They have an extensive and varied inventory to fit different styles and budgets, and they gave wonderful suggestions. We worked with Renée who provided excellent customer service and helped arrange all wedding logistics. I strongly recommend them for their quality services and products! read more

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10/10. Would absolutely use this company again, without hesitation, and would recommend to anyone in needs of party rental supplies, large or small...any size event. Rented chairs for Thanksgiving, seamless pickup and drop off. Guys on hand to help load and unload from my car. Paperwork ready to go, no hassle, waiting around. Professional and organized company, superb customer service. read more

Encore Event's were incredibly quick throughout the whole process of the wedding. Whenever we needed something, Renee was really prompt and responded to us in a timely manner. We didn't have any trouble with the communication and were please with the quality of our rentals. At times, I felt bad because I was constantly updating my order but Renee was very patient with us and was always really outgoing and helpful when needed (which for a while felt like a lot). The staff is professional and I am glad that our catering team and wedding venue both recommended Encore Rentals. read more

What a wonderful experience working with Encore Rentals! Dawnyel was immensely helpful and made us feel so special as she helped us create a vision for our wedding; she truly made the whole experience fun and exciting! She was immensely involved in the whole process and was extremely flexible as we made changes throughout. She gave advice and shared ideas with us, was extremely communicative and welcoming! All of the rentals for our wedding were gorgeous and just as we had planned- we couldn't be happier with Encore! read more

They were able to rent me 3 table clothes for my daughters 16 birthday the day before. Pickup was super easy. Drop off was great. The invoice was emailed. Next party I'll just get all my supplies from them. read more

Encore is as good as it gets! I recently used them for my Mother's 60th birthday. The staff was incredibly helpful when it came to deciding the amount of tables necessary and the matching colors of linen. (Which I always need because I'm so indecisive!) Their ideas and dishes I used for her "Candy Bar" were such a hit! All items came pristine and when it came to delivery and pick up they were on time! I highly recommend for all of your celebration decor! read more

Adobe House has had the pleasure of working with Encore on several occasions and their team is outstanding!!! From the moment, we made the first call with Sara to the follow-up after the event, their professionalism and "can-do" attitude helped eliminate stress and focus on having a great event!! The team that delivered and set up the equipment were timely and professional! We love working with Encore and can't wait to coordinate the next event with them!! We also appreicate the on-going support you give to the Alzheimer's Association's annual "Walk to End Alzheimer's" in Petaluma!! Your support has helped us raise thousands of dollars to help fund support services throughout Sonoma County! Your participation makes a great difference!! read more

We utilized this business for our wedding in July. They were nothing but helpful, precise and prompt. We made several changes to our order throughout the planning process, and each time we received an updated order summary within an hour via email. We chose to use Encore even though their office was farther away from our wedding site than other equipment rental companies. The reviews of the bigger more well known rental businesses were horrifying, and I didn't want to risk something going wrong on our big day. We couldn't have been happier. read more

I highly recommend working with Encore for any rental needs. Sara and Heather at Encore in Petaluma were extremely helpful and easy to work with while planning our work holiday party for 325 people, including families. Encore constructed a 140 foot tent for the party and helped coordinate the power, lighting, tables, chairs, linens, bars, coat rack, glassware, etc. From the beginning, Encore was committed to helping us execute a successful event. Their attention to detail and superb customer service gave us peace of mind as the event details came together. From setup to tear down, the Encore crew was professional and courteous. We used a new Encore service, where we rented an electrical technician for the event - Dennis was the man! He fit right in, was professional, kind, helpful, took initiative and went above the call of duty to do what was needed. Dennis managed our vendors the night of the event which allowed us to enjoy the party. Encore did what they said they would do. They took initiative and went above and beyond to make our event a success. We couldn't be happier to have a partner like Encore for our rental needs. read more

Thank you, Thank you, Thank you!!! My wedding was just last weekend and after all the hard work Kristen and Daniel put into making sure all of our rentals were ready, we had the perfect day!! Everything looked amazing and we received so many compliments about the linens, wine bar, chairs and lights. Our dream wedding was created outdoors with nothing there, but the dirt on the ground and by the time of our reception we had our own small oasis in the wine country. read more

I recently used Encore Events to plan a work party and I couldn't have been more pleased. I worked with Kassie, event-planning extraordinaire. I came to her with some confusing ideas and had trouble articulating what I wanted and my vision. Kassie presented me with an array of tables, candles, fabrics and serveware. She listened to my crazy yet vague ideas and presented me with a rustic fairy tale party setup-- exactly how I envisioned, but could never concoct on my own. How would I ever know to add a sequin table runner to a rustic farm table for the perfect casual/elegant balance? 5+ stars, Encore. I will be using them for all of my future rental needs. I may even need to start finding more excuses to throw a party.. read more

Encore has beautiful rentals. I didn't work directly with the company as my coordinator did most of the footwork. There were a few issues since we weren't delivered the quantities we ordered for a few items, but my coordinator worked to issue a refund and I didn't even notice on the wedding day. My guests didn't comment either. Fantastic products for an elegant wedding. read more

Encore Events Rentals - Party Equipment Rentals Near Me - Petaluma, California

Encore is such an amazing company to work with. I am so impressed by how professional the staff is. Both in the front house and in the warehouse. All of the ladies at the Healdsburg location go above and beyond to accommodate my needs. Prompt to answer my emails and to return my calls. I could not ask for better people to work with Keep up the hard work ladies. read more

We used Encore Events for our wedding rentals in September and they were great! All the staff were very helpful during the planning process and delivery and pick up were seamless. Thanks for helping make our wedding space so magical! read more

Encore Events Rentals is amazing! I have used them professionally (I'm a wedding and special event planner) and personally (because, you know, occasionally I throw a celebration or two of my own!) and I've always received amazing customer service, awesome prices and personal attention. The team at Encore has gone out of their way multiple times to ensure that we have the highest quality rentals when we need them the most. Their equipment and rental items are always maintained well and handled professionally. Thanks Encore! read more

Everyone that I worked with at Encore Event Rentals was nothing but helpful. I made reservations very early for everything I thought I needed and then just kind of left it for a few months. The closer the wedding came, the more I was contacting the staff, sometimes even multiple times per day. I had lots of changes based on my fluctuating head count and I never heard one complaint from them. They were always extremely helpful and responsive to my requests. They even helped me out with suggestions when I wasn't sure what to do. Everything arrived to the venue on time and I had no issues with delivery or pickup. Everything seemed to be in working order but by the time it came to turn on the mushroom heaters there were a large number of them that didn't work. They did refund us for 3 of the heaters but claimed that the other heaters worked perfectly fine when they picked them up. It was partly our fault for not checking when we got them but do to timing issues with my venue we were unable to have someone at the venue when the rentals were delivered. Overall, minus the little hiccup with the heaters, everything that Encore did was amazing and I would highly recommend using them for your wedding. read more

I want to thank Encore Events for having the best people on their staff. From beginning to end, everyone was wonderful... A special thanks to Kristin who was instrumental in working with us and making the ordering smooth. Oscar, who delivered all of our tables, etc., was wonderful. He was so strong and worked so hard. I was so impressed with him and on top of working a long, hard day, he was very friendly and worked very hard to move everything to a convenient location for me instead of just dumping it all in my garage. What a wonderful employee. He is an example of great customer service. Luis and Cooper picked up my order and they too were friendly and efficient. They both have wonderful customer service skills and it was a pleasure to work with them. If these employees are examples of your business, then you are doing something right. I rarely have this complete experience with other businesses. Who ever is training them, is excellent. But....you have to hire good people and in this area, you excel. Diane G. Petaluma read more

Encore was great to work with and their rental items are beautiful - very much on-trend and current. It was easy to pick out my rentals and coordinate the drop off/pick up details. Everything went as planned and we were very happy! Highly recommend! read more

I can not say enough about Encore Event Rentals. I have rented from other companies, but these guys take the cake! They have a gorgeous selection to choose from and the customer service is worth more than 5 stars. I came down with the flu a week before Christmas and was unable to make it in to the showroom to finalize any design or reservation. Renee was an angel. She sent me 4 photos of variations of the settings I had expressed in an email. Secondly, I discovered there was a mix up on my plates and I received 12" plates rather than 10". I called and Brian ensured me that they would have a driver deliver 12 plates to my house before my event. WOW! I love this company and will use them for years to come. Thank you Encore! read more

It's taken me several months to write this review but better late than never. I had gotten rental items from this location for my wedding and due to the holiday season I had to pick them up before hand - which is perfectly reasonable. Now, I'm sure that those of us who have gotten married can empathize that sometimes things get missed the week of your wedding. So for me, I forgot that I had to go and pick these things up from them and they did me the courtesy of calling me 45 mins before closing to tell me that I hadn't come by to pick up my items. I however, was not in the area and could not get anyone else there pick up these very important pieces for my wedding. I kindly let the manager know that someone will be there ASAP but they might be running a few mins late she proceeded to tell me in a VERY condescending tone that "this is not the way we run our business" well shoot me twice why don't you. A simple "I'm sorry but we can't do that" would have sufficed. I definitely will not be recommending this place to anyone which is a shame because they do have great rentals and the lady who was helping me in the store was very kind. This is perfect example of how to loose business when you give too much power to the wrong people. read more

Oh yay! I just noticed Encore Events in Petaluma has its own page now! I had left a review under Cal-West (which Encore used to be a part of but I believe is now of its own entity), and now I want to be the first to review on the awesomeness that is Encore!!! My original review is pasted below: Two words (a name, really) that equals convincing a nervous, overwhelmed bride to slow-down-and-breathe-because-I-totally-got-your-b ack: SARA SUGRUE. I was lucky enough to get her as my consultant with Encore Events, and by the time I sat down with her, I thought I was going to go out of my mind. I'd never planned a wedding before (or any other large event), especially not my own with all these people expecting something fabulous on a shoe-string budget. I'm not exaggerating when I say shoe-string, especially for all the cool things I wanted to be able to do. Well, the rentals are a huge part of the wedding (felt like a third of the budget), and she really put me at ease finding ways to make things work for me, and sharing some of what she did at her own wedding that I might want to do or spin off of. AND she divulged other ninja-like event-planning secrets to help with my tight budget while creating pop and not fizz. She wasn't afraid to make suggestions all the way through, but was always gentle and open to change (no matter how many times I called her to change things around, which was, oh, like TEN). She did at one point say, "Really? You done? You sure this time?!" And I loved her for it. Can't say enough. I don't know, honestly, if I could have pulled off the wedding of the century without her invaluable input -- and she was always so perky and cute (albeit prego!). I thank her so much for everything she helped me with, and am ashamed that I took this long to write a review. Our wedding was 9.10.11. If you go to Encore Events (the Petaluma location) for your event or your wedding, ask for Sara. You can thank me later. ;-) read more

Encore Event Rentals are the BEST of the best! The entire staff is always very professional, friendly, helpful, and knowledgeable. Sarah has been the event consultant we have worked with for all our events and I cannot say enough great things about her!! The delivery team has always dropped off and picked-up as scheduled. Encore Events staff are enjoyable to work with and are our first choice when it comes to event rentals! read more

I have been thinking for almost a month how to put into words the way I feel about working with encore I am a wedding caterer who has a long history of vendor relationships. Some good ...some bad. This is a company that delivers on time makes very few errors and really delivers with great customer service . also ...such a beautiful inventory to select from ....not just beautiful,,,A huge inventory so I never had to piece an order together ..ahhhhh .. Less stress good sleep. Id like to thank personally Sara Sugue .... a most amazing rep. Here's an example....I would forget to order an item.... Email late at night .. And get an answer ! I would say ... " what are you doing up" to which she would reply .. Oh just had to feed the baby. ". It's nice to be one of Sara's babies. Thank you so much encore for such a great year and many more years to come ! read more

They were very quick to respond, almost available via email or phone with any questions. They edited my wedding order at least 10 times and never made me feel bad about it. Prices seemed best of whats out there. They do get you if you break any dishes or loose any, so try to keep track of everything so you are not out another $100 at the end of the wedding. read more

Sara and Bridget at Encore Events were such a pleasure to work with. I threw a party for over 100 people and had to constantly add to and subtract from my order with them, and they were consistently pleasant and helpful. These are the kind of people you need if you are ever going to throw a party; they have everything you need and do everything for you. read more

Encore Events (and especially Sara Sugrue) made our wedding planning easy and painless, offering lots of advice and options to help us focus in on the perfect selections for our tastes. As the date got close, we found out that our venu had been book for a late night event the day before our wedding, so we wouldn't be able to set-up the night before as we'd planned. Sara assured us that everything would be delivered on time (8am on a Sunday morning) and set up in time. Sure enough, the delivery arrived just before 8am and they went to work, finishing in plenty of time for the florist to finish the final touches before the 1pm wedding. Everything was perfect and we've already referred friends who wanted to know who we used. Thanks again Sara and Encore Events. You all really know how to do this right! read more

As a caterer, I would be lost without my partners at Encore Petaluma. Their team is truly an extension of mine and because of them our events are a huge success. Their selection of items for my clients and myself is vast. They make my clients feel at home when we sit down to design their special events. Marina, Sara and Kassie go out of their way to make sure we have what we need. Even when it is a last minute request, we are always taken care of. If the item we request is not available they never just say 'sorry', they always come up with a solution. Marina has been a true gem and understands my craziness more than anyone. Thank you Encore for all that you do for Cordoza's Catering. read more

I called with the expectation that Encore Events would be happy to have the opportunity to donate a large coffeemaker and hot water dispenser for a one day non-profit event, Hope for the homeless, in Santa Rosa. Instead I did not receive the phone call back promised the first time I called. The second time I called I did not receive the phone call back I was promised would happen that day. The third time I called I was told that the most I would probably get is 10% off, but I could fill out the paperwork and they'd get back to me at a future date with a decision. What a big fat disappointment across the board. Sometimes I guess I don't reside in reality. read more

Encore rentals was extremely helpful while planning our wedding, we had to make a few additions to the original order and they were more than accommodating since we forgot to add a dance floor to our order until a few weeks before the wedding, whoops! Only drawback was that they were a tad late getting our rentals to the venue the night before the wedding but other than that, they did a great job! read more