One of the worst retail experiences during COVID19 to date. I'm high risk so I am very cautious…read moreabout where I go. Most businesses are offering curbside pick up with prepay so I assumed Advance would too when hubby needed me to make a run for him. It was all downhill after that. The experience was flawed from the first phone call. Hubby needed black silicone in a tube. He even told them the brand and how the tube looked - do they have it? The "manager" was so dumbfounded by what this product was it was sinful. He had him on speaker phone and my husband would say the brand and he would repeat something else. Ultimately he did find what he needed. Hubby told him to put it out and he'd pay over the phone so I could just pick up. Nope they don't do that, or curb side pick up. So I headed over. It was supposed to be at the commercial counter. None of the counters are labeled and both were manned and assisting customers. Neither employee was Charles, the man who took the call. So I waited. The dude in front of me had a massive KKK hood tattoo. As he was being rung out I hear him tell the cashier the price wasn't right, but the cashier insisted it was. He ran up the Klansman and I was next. I was greeted by a large sign that said face masks of all kinds were required to enter the store and both the mouth and nose must be covered. Cashier had his nose out. Nice. So I'm standing there waiting, and waiting, because he had to answer a few more phone calls, pull parts, walk around etc. He was working I will give him that. Meanwhile Klansman finds an issue with his receipt and stands to the side trying to get his attention, all the while cashier #1 is still with the same customer and the customers keep pouring in. Finally I'm acknowledged. He needs to check with "Charles" for my silicone. Back and forth a few more times, and I'm still waiting. Phone rings several more times. I'm still waiting. He comes back and says hubby just called and added something to the order, razor blades. Fine. They're pulled and I'm left standing there as he tells me between phone calls and part pulls that I have to wait till Charles comes back to ring up the order. Well, where did Charles go?!? Off running errands.....wtf! Sorry dude but I just waited here with my compromised immune system with a klansman to my left and more customers coming in to my right. Pull the stuff from the shelf and start fresh. I'm not waiting and it's absurd that he would even suggest it! He does what's he's told and haphazardly tries to hand me the items, as they're falling on the ground because he doesn't think to put them in a bag. Like I really want to handle these after your dirty (yes black dirty nails and no hand sanitizer in sight) were all over it...no thank you! 20 + minutes of my life wasted and I don't want to even think about how many germs I was just exposed to.... (doors are pull so you must touch handle, credit card machine requires you using the attached pen, etc) no hand sanitizer, employees not following the policy they have posted, and poor customer service, lack of common sense, and short staffed. I know we're all under pressure with all of this going on but this is one business you don't want to visit during COVID.

Walked in and asked if they had a Chilton's manual for my wife's vehicle, was given a strange look…read more Asked if they had the transmission filter for her make and model, and was informed they didn't have it, but could order it. Then the manager from the back chimes in, "Do you even know how to work on a CVT transmission?". Really??? Definitely a different approach would have been better. Needless to say, I dropped my items and walked out the door. My advice.... find a parts store that is more knowledgeable and friendly.

I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

From the owner: Chuck’s Auto Parts Solutions is your trusted source for premium recycled OEM, remanufactured, and…read morenew aftermarket auto parts. With over 52 years of family-owned and operated excellence, our third-generation team proudly serves customers nationwide from our state-of-the-art facilities in Douglassville and York, Pennsylvania. From engines & transmissions to body panels, wheels, tires, headlights, taillights, and interior components, we carry parts for nearly every make and model 2008 and newer. Our vast inventory is constantly growing—adding up to 135 new vehicle listings daily—ensuring we have the parts you need, when you need them. Each part goes through our quality process—cleaned, inspected, tested, and graded for an accurate part description—so you can buy with confidence. Plus, we offer nationwide shipping and our available LIFETIME part & FULL labor rate warranty coverage for true peace of mind. Whether you’re a repair shop, dealership, or DIY car enthusiast, Chuck’s delivers Quality Parts, On Time, As Described.

Scott and Matt helped us with a difficult removal of a car that had been sitting in a storage…read moregarage for 10 years. I can not express my gratitude for their patience and kindness. Thank you very much.

My son recently had a collision with a deer. He needed a taillight and mirror. Unfortunately the…read moredeer needed alot more. Hubby was going to order the taillight from a dealer to the tune of $60. Me, being the tightwad that I am insisted we search junkyards first. Our other son suggested Tri-Town and I'm thankful that he did! While Tri-Town does not pull the parts for you (you do it yourself - bring your own tools) they "probably" would for a fee however I didn't confirm this. Thankfully the "grounds" are pretty organized. Honda's in one row, Chevy's in another, and so forth. We had no problem finding the 1996 part we needed to the tune of only $15!!! While there we also grabbed the mirror he needed as well. Both parts came in at only $35, much less than the dealer price for just the one! As a female it is hard to get excited about a junkyard but I've been to many in my day and this one is like no other. Most of the cars here weren't wrecked (had blown engines, etc) and were late models. The grounds weren't overgrown and the cars were arranged in a way that not only was it easy to find what you needed, but also easy to navigate around the vehicles. I didn't see any "critters" or webs but it could be because it's still cold. There was a port a potty in the "yard". They also had wagons you could borrow to carry your loot. Since it snowed last week the grounds were muddy and I was glad I removed my heels beforehand. Regardless of the weather I would strongly encourage proper footwear when visiting. The young owners just took over the property in June 2017 and were still making improvements. They also buy cars. I'm not sure what their payout would be but it's nice to known if you have a hoopty with a blown engine or transmission laying around. Definitely worth a visit for interior parts, moldings, seats, lights, bumpers, and the like.

Barton's did great work repairing a damaged paint job on the front end of my 2012 Infiniti. It…read morealso involved replacing the bumper. Very pleased with the results. Even gave me a ride to pick up the car. Honest and pleasant to deal with from the estimate through the finished work.

Had a really good experience with Barton's. Had some minor body damage that our regular mechanic…read morecouldn't fix, so after reading some other reviews decided to give Barton's a shot. I was very impressed by their customer service. Katie & Steve were both friendly and easy to work with. One thing I appreciated was that I called on a Wednesday morning to get an update on the car. Steve told me they were still waiting on a part and wasn't sure of the timing. He then emailed me that night to confirm it would be done Thursday. On Thursday Katie called me in the morning to let me know it was in the last stages of being put back together, and then called again to confirm it was done and ready for pickup. They also washed the car for us! I also felt their prices were fair. My regular mechanic gave me a ballpark estimate on what I could expect to pay for this repair (based on what they'd seen another body shop charge). Barton's price was better than that, so I felt I paid a fair price. While I hope I never need to go to a body shop again, I would definitely go back to Barton's.

We have now taken most of our vehicles to this garage for inspections and oil changes. They are so…read morenice and friendly. Definitely not pushy with up sales which I like. Everything they have done has been very good. The value here is worth it.

this is a hidden gem in mount joy. we just started going to…read morethis place. I would highly recommend them. they do honest work and at great prices. they have me and my wife as a lifetime customer.

Waited four days for a callback about a replacement part for a Ranch cap. Emailed their parts…read moredepartment as well and never got a response. Called after day 5 and was told that they had three of the parts in stock. Drove over an hour only to be told they didn't have one. I'm sure some people have had good experiences, but this is not one of them. Steer clear of this dealer. Pathetic excuse for customer service.

My husband purchased his truck cap here and was very pleased. He found a matching cap in great…read morecondition and the price beat anything he found in the Tri-State area. They had superb customer service. It is a family run company. My husband also told me that they treated him like family. He appreciated their kindness and excellent customer service. We already told our friends and family about this place and will continue to spread the word about this business.

Usually has everything we need and more. Free battery testing and installation. Free wiper blade…read moreinstallation. 10% military discount.

These guys were the BEST! I was broken down in my 38ft Motorhome and they did everything they could…read morefor us to get us back on the road, (such as finding the nearest Cummins part place) even though it was out of the scope of an autozone store. Great customer service!!

I took my vehicle to this Hondru location to repair an inactive AC unit. It's been over 90* for a…read moreweek!! Joe, the service consultant, was very empathetic, super polite and respectful and tried to be as helpful and accommodating as possible. Between himself and the maintenance technician, Brendan (brandon?) they were able to identify the issue, order parts and went out of their way to make sure my vehicle was fixed and returned in a timely manner. Their transparency and curtesy during these challenging times of shortages in everything (parts, people, patience) is to be rewarded and I can't thank them enough for getting me back on the road in cool comfort and with full confidence in their efforts. Thank you Hondru Dodge Jeep of ETown for your empathy and compassion not to mention your tireless efforts to make a very happy and life long customer!!

worst customer service. Had my jeep to them multiple times with no resolution and a lot of…read moreattitude. (the lady at the service desk particularly) moved my jeep to a different dealership.

I called them 5 times and left 2 emails. I spoke to the commercial manager, for a couple of…read moreminutes. He told me he was going to check his inventory and call me back. He never did. After that I called 3 times, left an email, never heard back. The receptionist apologised and told me it's nothing personal. She gave me someone else and they never called back either. What a dealership! I recommend finding another Ford dealer that has salesman that care about customers.

I recently changed from another dealership and have had nothing but great service! The service…read morestaff is always friendly and attentive, keeps me informed about how the service is progressing! Glad I made the change!