I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

Aaaaarggg!!!!! Put yourself in the hands of the car dealership for repairs at your own peril!!! I…read moreknow this, but I had no choice cuz they're the only ones who can replace and program a lost key, and then they started adding stuff and parts they said I couldn't pass inspection w/o and before I knew it I was 900$ poorer, but I am know the proud owner of a 32$ light bulb.. god only knows how much they charged to screw it in??!! Toyota repair and services in Lancaster pa, may u all rot in hell.

I recently went to Lancaster Toyota to look at a Toyota Tundra, the attention by a sales man name…read moreRon and there financial person was overwhelming GREAT! They took there time and did every effort possible to get a great deal! I'm so happy I did not went anywhere else that day. The place the staff the experience the Buisness we did, is PERFECT! No lies no gimmick but HONEST AND GREAT SERVICE ALL IN ONE!! I recommend this place another great place to do Buisness in Lancaster, P.A..!! Thank you LANCASTER TOYOTA me and my family are very happy with our NEW TOYOTA TUNDRA......!!!

This place just came up as recommended wen I was searching for a repair facility. Fortunately for…read moreme, unfortunately for my kid, I knew all about these wanna-be mechanics from a few years back. Long story short - their head mechanic didn't know how to check oil properly on her Nissan crossover? (name escapes me) Three times in the shop and they tell her the oil is over full. I go in, act dumb and ask if they could show me how to check the oil since I got blamed for it anyway "your dad is over filling it" Stooge pulls dip stick and proclaims "see overfill again by twice" Me - "flip that dip stick over" Dude had no words because the other side had NOTHING on it because they drained 5 quarts the day before because "it was overfilled" I promptly asked the gentleman "if you toss a stick in a bucket of oil, is it possible to only get oil on one side of said stick?" Note: these cars/engines have an oil drain back hole directly above the dip stick which covers it with oil several inches up the stick, on one side. Even a moron knows to wipe the stick and reinstall to check and look at both sides. A not-so-certified village idiot should know these cars are best checked after they have sat awhile, regardless this poor village idiot was happy to run out 5 minutes after we arrived and check it without ever having a towel in mind. Way to go imbecile. Needless to say, it never left the place and the motor was hammering because they told her to run it and I want putting oil in it again for them to blame me for overfilling. A few days later we stopped in and find in an attempt to get the warranty co to pay for a motor, they blew it up. The one lucky actually told us what they were doing. Obviously totally oblivious to the fact he was saying they were trying to commit insurance fraud. Good luck if you go here or if, like my kid, AutoMax sends you here because their shop is backed up. These geniuses will fix your vehicle right up like Dewey, Cheatum & Howe, attorneys at law would fix you up on legal issues. Well, that statement isn't fair. The 3 stooges deserve more credit than that when it comes to being lawyers.

Needed to get my wheels fixed immediately. They were able to get me squared away as a walk in and…read morewere very helpful!

If I could do 0 stars I would. I came in with the interest on a particular vehicle. The vehicle was…read morenot available to test drive and was in service. Nathan would not listen to me and tried to put me in a completely different vehicle. I told him to call me when the vehicle was out of service. I asked questions about the particular vehicle and he did not have the basic knowledge of parts under the hood. He tried to tell me that this vehicle didn't have many versions in AWD, which I knew was false. He assumed since I was a woman that I didn't have adequate knowledge on the vehicle. When I test drove the vehicle, I loved it, but they were not willing to fix something minor on it. I called another shop and was quoted how much it would cost to fix that particular problem. Nathan was not willing to go down on the price, even though there was an issue with the vehicle. He told me he would talk to the service department again and see if they could fix it. I never got a call back or anything. Horrible service, horrible attitude. What a crook!

I have had them work on a couple of my vehicles and can say without hesitation that they are the…read morenicest and most honest auto repair business I have ever dealt with. I wholeheartedly recommend them and plan to use them again in the future whenever I need my vehicles repaired!

I have been using LEACH'S for at least 6 years and I completely trust what Tom and his Team…read morerecommend. I own a 2016 SUV and would rather take my vehicle to Leach's than any dealership as to not be over charged. We take all of our 2015/16/18 vehicles to Tom for all of our service needs. Tom and his team go the extra mile to insure our vehicles are a in the safest and best condition possible. They always make time to explain what your vehicle needs, they don't talk over you with terms you're not familiar with. The best find in all of Pa. Dont share the secret or you'll never get an appointment.

I have been taking my vehicles to Leach's for years. Everyone is very knowledgeable, trustworthy,…read morefair, and clear. They have experience in many makes. Highly recommend them without reservation. I look forward to doing business with them for many years to come!

I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

Had an awesome experience dealing with Giambalvo Mazda. Orlando Morales was super friendly,…read moreextremely knowledgeable about the vehicles, and really guided us in a low pressure manner. Fernando, the finance manager was great as well. Couldnt be happier with our certified pre-owned CX90!

Sales manager is very unprofessional. Don't ever buy a extended warranty with Zurich it's a ripoff…read more Bought 10 Mazdas off of Ed who doesn't work with Mazda anymore but is who Hyundai. Their service that I received from this Mazda dealership is unacceptable. Would never buy another vehicle off of Jack Giambalvo again. Thank you Jack for the 20 years that you gave me. Sorry that your management sucks.

I have purchased cars at Goood To U for 30 years. Value and service are always of the highest…read morequality. My daughter was in town and car shopping. She wanted to purchase immediately. One of the first places I took her to was here. Dean Good and the staff went out of their way to get her into an excellent car the same day, exactly what she wanted at a price she could afford. The car is working perfectly. I cannot say enough good things about Good To U. I highly recommend.

UPDATED 12/25: This shady business is telling me to "get a real job." Wow. I've worked gig work…read morefor six years and done so successfully. The ONLY reason I inquired into your company is because you had the exact same vehicle I was currently driving and one that I loved. No worries. I took my money to a much more reputable, professional dealer and bought my car easy-peasy without ridiculous judgment. Why don't you stop selling shitty overpriced tin buckets to unsuspecting customers. You were charging $10,000 over blue book for the car I was interested in. Oh, yeah. You like screwing people over. Got it. Thank goodness I walked away from being ripped off by these scam artists. ORIGINAL POSTED 08/25: Lousy customer service. When I walked in to get information on financing a vehicle, the lady behind the counter immediately scrunched up her face when I told her my income was from Doordashing full-time. Don't waste your time unless you wanted to be treated like a second-class citizen. Highly DON'T recommend.