I have been going to Paul for all my automotive needs for over 18 years. He has always been…read morestraight forward, honest about all work needed. He informs you of everything he finds and gives honest estimates. He is honest about what work he can do and when it may be time to let the old car/truck go. Hands down the best mechanic I have used in Lancaster.

Best auto mechanic in Lancaster County. Always fair and honest with inspections and other repairs…read more I have been going to Paul for over 15 years with all our vehicles.​

Found a truck on autotrader, keller bros dodge in Lititz. I call ahead of time to say I'm coming…read morefor a certain truck and they say ok we'll have it ready. I get there and they have no idea where the truck is. After 4 hours and trying to flip me to another truck (no, I drove 2 hours for a specific truck) they finally figure out that the truck they advertised for sale on autotrader is the same one they loaned out to someone that had their truck in for service. They said it would be back that day. Nope. Then 2 days. Nope. Then on the 4th day they drove it to me and I find out that it has 3k miles more on it than was advertised. All the pics and paperwork said 23k, when I drive it there are 26k on it. I complained and got a free oil change. Then a few weeks later I get a call from the dealer saying the bank red flagged my paperwork and the loan isn't funded. Someone at the dealer fat fingered my ssn so it didn't match paperwork. So they ask me to email my ssn to them. Not a chance. Who asks to send ssn through unsecure email?!? I call the bank and settle it myself. Then I get notices from PA DMV that they don't have my previous cars plate, the one I traded in to Keller. So that issue is ongoing, don't know where the plate is yet. It's a shame because the salesman was a good kid, he tried. He hadn't been trained well on vehicle specifics or just didn't do his homework, because he didn't know a lot about the truck or even the dreaded "hemi tick" associated with rams, but he was nice to deal with. The incompetence at this place is astounding. Go somewhere else.

After nights of researching dealerships I happened to come across Keller Bros Dodge Ram and felt…read morethis place was trustworthy. I submitted an inquiry on a specific vehicle that caught my attention, and received immediate response from Kerry Kneisley. After we set an appointment to come in and view the vehicle, I noticed a sign hanging from the vehicles rear view mirror. The sign said "Welcome Stephanie", and that to me expressed that I had hit the jackpot when it comes to customer service lol. Kerry was very detailed oriented, patient, knowledgeable, and went out of his way to comprehend my situation. I ended up leaving that day with a new car and couldn't be more happier. I definitely recommend this place if anyone is searching for a certified used/new vehicle, especially when working for Kerry! Thank you Keller Bros!

Years of trusted work. Today I had to make a decision on whether to sink another 1k into a 28 year…read moreold car that I and with some help here maintained. Tom understands my decision to move on and replace the Malibu. Thanks for being there.

Service is amazing! Wanted to make an appt and they offered to do it that same day and had it back…read moreby 4:00!

The owner was honest and a man of his word. I had an engine replaced. A lot could have gone wrong…read morebut nothing did. Would not hesitate to go there again.

BUYER BEWARE! Called before going for some used parts for my car. Said they had those parts and…read morequoted me very fair price, but, it turned out to be a "bait and switch". I drove the whole way there and the owner tries to sell me new parts and the price was 6 times higher than originally quoted. Sleazy.

Absolutely the best automotive repair shop I've ever dealt with . Honest and quick on service . A…read morerepair they made 6 months ago needed looked at again . Fixed and zero additional charge !! They could have really taken advantage of me but didn't ! Erin the shop manager is friendly and helpful. I highly recommend this business . I'd give them a 10 star review if possible . Paul M. 1990 Buick owner Lancaster Pa.

I had a been to a lot of places but this was a bad dream.First of all I didn't get all of my…read morepaperwork with the work that was done on my car, then was told to drive the car 100 miles to see if the lights would come back on,got in the car to drive it,the check engine light were already on! Don't know if this would be the best place to go,integrity goes a long way!Anway was told it was my problem,wow!!

Above and beyond service. We contacted the Shop to replace water pump and timing chain in my Ford…read moreExplorer 2018. The job was completed on time, and he didn't hesitate to make sure it was done accurately and shared update. Bill was detailed and no later surprise. Payment wise there are plenty options available depending on needs. Owner was kind and even they were busy, they found time to explain everything in a way we could understand. Thank you.

I was in a jam and Jerry, the owner really came through mor me. Day 3 of electricity in the area…read moregoing out and I had to resort to sleeping in my van during a heat wave. Well as things go my alternator pooped the bed and I was left stranded. I was given a quote and I was light on the funds but Jerry worked with me and adjusted his price came out and swapped my alternator. He noted the tensioner pulley and belt were shot as well and again worked with me on cost and had me up and running in a few hours right in my driveway. Invited me down to his shop so his guys can give everything a once over and test his work. Super nice man. Very professional group of mechanics who know their stuff. I Highly recommend!

Well....I would tell anyone shopping for a car to be wary of this dealership. I bought a Jeep from…read morethem in November 2025 and have already had to spend $1300+ in repairs. None of the repairs were covered under the extended warranty - big shock. Now I have a new issue with this truck and am taking it to my go-to mechanic, who is not affiliated with this dealership. I'm just really disgusted with how unhelpful they have been with me as far my warranty. No one should buy a car with 38K miles on it and immediately start forking out money to repair it. I would look elshwhere if you are in search of a new/used car.

Today was my first visit to Keller Brothers and I was amazed. The dealership was in excellent…read morecondition, nicely painted and furnished! Friendly staff, snacks and coffee were available. Clearly a very professionally run operation. With the closure of another Ford dealership, Keller Brothers is THE standout place for service!

My 2018 F-150 quit on me about 1/10th of a mile from Complete Auto Repair & Service. I was able to…read moreget it started and avoided having it towed by going there instead of my usual repair shop. First time I'd been to Complete Auto. They were outstanding! They let me know it was going to take some time to ID the issue and fix it. They helped me find a rental car. They kept me informed of progress. They explained the options and downstream implications for each one. My truck runs like it's brand new. They talked to me like they knew I could understand what they were saying. And I didn't need a second mortgage to pay the bill. They get my vote for auto mechanic for life!

I first used Complete Automotive Repair and Service for routine service on my 2022 Subaru Outback…read more They did PA State inspection, brake flush and CVT Service. Every step was documented (with photos). The price was very reasonable considering their level of professionalism and their obvious attention to detail. Las week they did the Inspection on my 2025 BRZ. It was fast, efficient and fairly priced. To be honest, they have a "Boxerhead" on staff (who drives a mean little WRX) and that added to my comfort level. Blair is the service manager and he is a genuine gearhead. He spotted the mods on my Outback and we spent at least ten minutes laughin' and scratchin' and talkin' about sway bars and such. I can't say enough good thing about this place when it comes to Subie service.