Over the years I've always use this O'Reilly and I truly don't think I've ever had a bad experience…read moreno one has ever made me feel silly for my car questions. I wanted to take the time to write this review because yet again another great experience on Sunday was a nice gentleman who helped me return a part and pointed me to the right direction on new windshield wipers and installed them!

I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The…read morebattery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service.

My go to Autozone. Especially Felipe is always extremely…read moreknowledgeable and helpful. No hustle and loaner tools if needed. All returns always taken care of with no questions asked and always with helpful advice. I love this place!

The absolute worst! I ran in for a battery. A literal battery for a garage door opener. Three…read moreemployees, none asked of if I needed help, which I didn't and found the small item myself. Then I approach one of the two cashiers at the counter, he directs to the "self-checkout" and instructs me to scan my item in the incorrect area of the screen and another employee steps in and shows me how to scan it properly, and as I scan they both walk away. No biggie. I scan, I use a card to pay and it doesn't go through...weird...I redo the scan and use a different card and it doesn't work. Both cards are fine and have no reason to decline. So, I set the small battery package on the counter and say to all three, present employees, this isn't working, I'm just going to leave this here....all three shook their heads, said okay, and that was that. Such a strange experience...

I have never given 5 stars to a dealership service center - usually it is more of a battle to get…read moreyour car repaired for a reasonable price. I had problems with my Sienna key fobs. I showed up about 1 hour and 15 minutes before I had to leave to pick up my son - this probably wasn't a good idea on my part. But I told them I had to leave and they actually fixed the car within one hour - the other Toyota dealerships didn't come close to this. As it turned out the two key fobs only had a minor problem and they fixed them for free instead of charging me a few hundred for coming in. So I will be going back when I have a problem or for a new car when the time comes.

Took my vehicle in for a few recall updates and service, and was taken care of so well by Jake and…read morethe sweet rental car girl (blanking on her name, she's brand new and killing it!) They ended up needing to keep my car overnight and provided me a wonderful comparable vehicle. They had my services and installs complete by 9:30 the next morning, and I'll tell ya I've never been in and out of an office so fast. Thank you Auburn Toyota!

Quick trip inside and received exactly what I needed with the help of the man behind the counter.read more

Excellent friendly service, I purchased a set of wiper blades for my wife's GLC and Terry noticed…read moremy bandaged hand and took the time to install the blades on the car for me. I Highly recommend this store.

The best experience ever buying a car. I highly recommend if you are looking for a GMC.read more

Unacceptable service and a complete lack of integrity…read more I brought my GMC Sierra in for a mechanical vacuum pump replacement under warranty. Shortly after returning home, I noticed oil dripping off the skid plate and onto the ground. Concerned about a potential issue with the repair, I had to return to the dealership to ensure it wasn't a live leak. This was after they already had the vehicle all day. I dealt directly with a customer service manager, Ken Baugh. Instead of actually fixing the issue, Ken chose to lie to my face and show me fake pictures to move me along and cover up sloppy workmanship. He specifically blamed a "pad" on the skid plate that supposedly hadn't been cleaned completely. After dropping and cleaning the skid plate myself today, I discovered that Ken had shown me a photo of a completely different vehicle--my truck does not have any padding on the skid plate. I ultimately had to crawl under the truck myself to verify the integrity of the repair. What I found was a complete mess. Below the area of the replaced vacuum pump, the differential housing and the skid plate were absolutely filthy with leftover oil. Worse yet, the technician had left the skid plate bolts loose. This was the state of the vehicle after "two cleanings"--supposedly one at the completion of the job and a second when I returned to the shop with an oil leak. When you go to a dealership for repairs, you expect professional service and basic honesty. Instead, I got a manager who fakes documentation to dismiss a customer's legitimate concerns and a technician who can't even torque down a skid plate or clean up after themselves. I had to spend my own time under the truck cleaning up their mess and tightening their loose hardware. I have zero trust in this dealer or their service department. Avoid at all costs.

You want quality parts at an affordable price this is the place. They also professionaly install…read moreeverything they sell.

Thank you Daniel for taking care of my order. You were zero…read morepercent at fault for my error and 100% deserving of gratitude for fixing the issue. Sincerely thank you for making everything go smoothly.

Drove in with a damaged tire on the twin axel trailer…read more They were booked Solid with 5 cars in front of me, but rolled a jack out to the trailer and put on my spare. Above and beyond from the store manager. We shall return.

I noticed I had a screw in my rear passenger tire around 5pm and called Les Schwab to see if there…read morewas any chance they could take a look at it. I honestly wasn't expecting them to say yes that close to closing time, but I mentioned I lived down the street and could be there within a few minutes. Shout out to Anika (I hope I got her name right!) for getting me in so quickly, and also to Matt at the front desk for his great customer service. Both of them were incredibly friendly, helpful, and made the whole experience stress-free from the moment I walked in. My car was pulled in around 5:30 and the team took care of everything. Long story short -- they repaired my tire AND topped off the air in my other tires completely free of charge. The employees here are seriously awesome. It's rare to find customer service this good these days, especially so close to closing time. You can tell this team genuinely cares about their customers and getting people safely back on the road. I'll definitely be coming back here for all my future tire needs and purchases. Highly recommend!!!

Great service-highly recommended! They dropped everything to…read morehelp me with my alternator and did just what was needed. EXTREMELY reasonable!

I've been coming here with my starters and alternators since I was in high school and I'm 61 years…read moreold. They are the only place I've ever used because they're honest and they do damn good work for a fair price.