The staff act like you're putting them out if asking them for help…read more Skip this and go a bit further south to the AutoZone where the they are much more knowledgeable, friendly and helpful. The selection of parts is also better.

Awesome, quick, friendly and very knowledgeable about cars and their parts…read more Our passenger side mirror was wobbly and I told my husband as a woman I had used their experts before. They came through again, removed the mirror gently and told my husband what to do and how to reinstall it. Very satisfied with their service. We visited different auto parts place prior to this visit and they hadn't a clue.

When you ask how their day is going and they are so stressed that their answer is busy what do…read moreneed. Might need a little more help.

I would give a minus if i could. My sister and I were stranded in a parking lot across from Advance…read moreAuto Parts. Right at 9 when they opened we walked over. We needed fuses. We asked the first gentleman and all he could do was point and give isle number. We tried to figure out what we needed. I finally had to ask the other gentleman if he could step away from the counter to help us. I think I interrupted his day. Mind you this was 9 am. No one else in the store!

I would like to shine the light on Bruce. He is absolutely a great sales person. My truck broke…read moredown today and I didn't think I would be leaving there anytime soon but huge thanks to Bruce. He was extremely helpful saved us time fix the broken part and got us out in time. I am truly thankful to him and appreciate what he did for us today. Bruce! Once again, Thank you from Jesse Trucking Inc. We need more sales personnel like you!

Very good mechanic s, Bruce is a very good and helpful sales man , greatly appreciate your help…read moreguys!!!!

I made a mistake and purchased a car for Elko Toyota. Long story short its 7 months later and I…read moredont have a second key fob for my brand new car. They ordered the key fob and told me I have to pay for the key fob again if I want my fob that I already paid for. Avoid this place.

Not even one star! Our car broke down yesterday, so we left it at the Elko Dodge dealership with a…read moretow truck overnight. We left a note explaining that oil was leaking from the car and it was emitting smoke, emphasizing the urgency of the issue. When we arrived at the dealership the next morning, DANIEL at the service greeted us and seemed to mockingly inform us that none of their technicians were available to inspect the car. He also mentioned that the engine might be beyond repair due to the extensive oil leakage and casually offered to buy the car for a mere $4,500, almost jokingly. (Btw the car is dodge ram srt 10 with the viper engine) :))))))) Undeterred, we searched for a mechanic online and discovered Grease Monkey, which had received excellent reviews in Elko. Despite Daniel's discouragement, we decided to give Grease Monkey a chance. Fortunately, Brady from Grease Monkey went out of his way to come to the Dodge dealership to assess our vehicle. Following his inspection, we had our car towed to Grease Monkey, and we had an excellent experience with them. In stark contrast to our disappointing encounter at ELKO CHRYSLER DODGE JEEP RAM, Grease Monkey delivered exceptional service. They prioritize quality service over profit, making them a highly recommended choice for car repairs. Finally, I really wanna mention this to Daniel, I hope one day you learn that you are not supposed to mock a costumer especially when they are need of your help by offering to buy their car for cheap because it broke down. And I hope the dealership owners can read this comment!!

always done great work for me ! i can get in when I need to and they don't do work when it's not…read morenecessary!

Reliable fast friendly service. Have had these guys work on several vehicles. From…read moretroubleshooting, repairs, and maintenance service. Always been fair and reliable.

Fantastic work and customer service! It's good to know there is a good automotive repair shop right…read morehere in Elko. Thank you.

I rarely write up reviews online but feel it's necessary here....My adult son was on a travel job…read morein Elko for a few weeks and needed repairs on his truck before he drove several states home, including replacement of a wheel bearing and CV axle. Clack was recommended, seemed reputable, and was listed as a preferred AAA vendor. Alhough my son was pretty sure he knew what was wrong, Clack ran diagnostics - which I understand. My son told them he'd get his paycheck at the end of the week and would have me call to front the cost of repairs. John told me cost estimates over the phone. I asked him to send me a written estimate and gave him my email address. I also paid for the diagnostic ($95). A few days later, I hadn't received the written estimate. When I called John, he insisted he had sent it. I double-checked and confirmed they definitely had not sent it. So he finally sent the estimate by email ($1,640). I also advised him that when the repairs are done we might put some or all of the charge on my son's card if he was paid by then. I was quite astonished when John then insisted they needed full payment up front for the entire work - before they did any repairs at all! When I asked him why, he basically said they've had problems in the past when a vehicle owner didn't pay after work was done, with the vehicle ending up sitting there for months. I said I wasn't comfortable paying for work that wasn't even started yet. John curtly replied, "you obviously don't know the industry." I told him I've had car repairs done for several decades and never, EVER had been asked to pay for repairs - let alone the entire cost of repair - before any work was done. But still, I offered to pay up front for the parts to start the work, or a deposit. But he insisted no work would be done without full payment up front. Needless to say, not a good sign. So I spent time out of my busy day researching other shops in Elko, since my son needed to come home. Fortunately, I came across His & Hers Automotive, right near Clack. The gal was very nice but said they couldn't get to the repairs until the next week. I asked her about other shops and she told me they sometimes send their overflow work - as well as their own personal cars - to Caveman Tires & Wheels for uncomplicated repairs like what we had here. Then I called Caveman and spoke with Jose. He said they can probably do the repairs the very next day. He seemed very accommodating and I had a good feeling about it. Then he gave me an estimate that was only slightly more than half of the cost that Clack demanded up front. My son was skeptical at first, saying he heard Clack was the place to go in town. But it turned out Caveman did the work for the quoted price, and my son got to leave Elko that next day, driving 20 hours home. So, I can't speak to the quality of work by Clack - let's assume it's fine. But why would a customer pay a lot more than necessary, plus risk paying entirely up front before knowing the repair work was done properly? Oh, and despite asking several times, I never got a copy of the diagnostic/inspection report! (If they end up sending it, I'll update my review.) Finally, I saw one other review for Clack from several years ago, from a woman whose story seemed a bit extreme but, interestingly, some key points rang true - as John also told her she'd have to "pay the full bill in advance" and apparently Clack "did not trust me to pay the bill." Seems like a pattern here that's continued for years?!

Worst possible tire service imaginable. Came in to get one tire changed....was 7 cars ahead of…read moreme...4 hours later still 3 cars ahead of me...if you can go somewhere else...do it