I should have known when I was there at lunch time and the place was sparsely patronized that I was…read morein for it. I ordered on line and that process was fine. I was able to work around my dietary restrictions quite well with lots of options. That's where it ended for the positives. Pulled in 5 minutes before the appointed pick up time and the place was pretty empty at 12:20 on a week day. The directions said to pick up from the shelf, there were no orders on the shelf for order pick up...just training manuals and such. So I waited. And waited. And waited. The cashier eventually acknowledged me and asked my name and called it out, but he was literally ignored and everyone in back just kind of disappeared leaving him to handle everything. When he got a second he went to look for my order. I suspect that my order was made as soon as it was received and tossed in a fridge. Considering it was literally a 20 minute pick up time and I was there in 15, that's a little irritating. Pulled it out of a fridge in back. The food...ok. the tortilla chips were slightly better than Tostitos lime chips. My salsa for them was about a shot glass worth. Not adequate at all. The salsa was good, just skimpy. My bowl would have been good, except it was cold. Cold rice, cold beans, cold honey chipotle chicken. Not room temp, cold. Not a great experience. Agree with the low reviews. Food had potential, service was disorganized and staff was lousy leaving two team members to handle the lunch rush, such as it barely was. Restaurant was pretty clean overall. Will probably try other locations, but won't be back to the Elko one. That it was clean was the only advantage over Costa Vida.

Pretty disappointing out of brown rice and ice tea... most of the proteins were MIA as well…read more Looks like they haven't decided if they are in business or not.... Sort of like having a McDonald's w no fries I would stop here to charge if they were actually just an average Chlipolte but that was a sad excuse

Their quesadillas and buttered tortillas are so good!!! the meat was super flavorful and the cheese…read morepull was just amazing!!!

Oldie but a goodie!! I always leave 9 beans a happy girl! Fresh made tortillas and a cheese pull…read moreon the quesadilla that is awesome!! Love!!

Never good service. Food is never what you order exactly. constantly having to throw out your money…read moreor travel all the way back to have them remake it. For this type of service just go to Taco Bell where you know you aren't going to like it. At least the burritos there aren't $12. The building is gross most of the time and loud.

This was our first time here and we were very disappointed. Even though everything was made fresh,…read moreit was so bland and the beans were congealed. Sad it wasn't a better experience and hopefully it was just a bad night for these guys.

Generally a very fresh and delicious restaurant. Of course your dish is created right in front of…read moreyou. You make the choices of what and how much of it. Service was fast in a line of people :). Clean throughout. Will visit again.

Marie was super nice, smiley, and friendly! The food was yummy and fresh. Only complaint is they…read morewere out of larger containers but it's no biggie. The place was also kept pretty clean.

This was our first time having Basque food, and we didn't realize how much food there would be! The…read morebean soup and Ana potatoes were yummy. The rest of the sides were just okay though. But the mains were really good! The pork chop and the lamb chops were cooked perfectly, which was especially tasty covered in garlic. Overall, it was a fun experience but the sides could be better.

This is not a fancy restaurant. Keep your hat on if you want. It's home cooking though at its best…read morewith more than you can eat. With a dinner order, you'll get sourdough bread and very tasty vegetable soup. Then a salad with garlic dressing, then green beans, rice, a potato dish (more to come on that), spaghetti (for real, but it wasn't that good) plus whatever you ordered. We ordered 2 basque style pork chops plus some crab stuffed mushrooms. The pork chops were so good, flavorful breading and juicy meat. The mushrooms were good too. The highlight for me though was the Ana potato. The sauce was delicious and the potato was cooked perfectly. Our server was great.

I recommend spending the extra couple of minutes to go to the Port of Subs on West Idaho Street…read more Every time I've gone to this location, they always kind of look at me like they're bothered I entered their store. Their customer service is terrible. On West Idaho, it doesn't matter who's working because they're always friendly and it's definitely worth my time to go to that location instead.

i found a broken head of a nail in my sandwich, almost broke my tooth when i bit down on it, how is…read morethis in my food? Like come on...

We like the Ruben Sandwiches and a Really nice staff offering Fast and Convenient Serviceread more

I picked up dinner around 5:00 on a Sunday afternoon. It didn't seem too busy so that should have…read morebeen a clue to me. We were traveling through town. I ordered a burger and roast beef sandwich both with fries. The meal was ready really fast. That should have been another clue. The roast beef was fine but my husband said the burger tasted like it sat in a warmer for a few hours. The fries were not fresh either. I was very disappointed

A bizarre story about me driving off and leaving my debit card behind. Went across the road to an…read moreiced tea stand and discovered I'd lost the card and paid with cash. I hurried back to Jack and retrieved the card, and realized I'd drove away without the tea from the other place. Oy vey! The mini tacos and cluck sandwich were tasty and the service was quick. Thank goodness they have friendly, patient workers at the window. Now, they have a funny story to tell. 09/24

costumer service was horrible and the waiting time was far to long! i watched costumers come after…read moreme inside and drive thur and received orders! When i asked about the wait the employee was very rude!

Great food, but floors and drink dispensers were dirty. Tables not clean service was good.read more

Stopped at this Burger King location the middle of a long road trip. It was late at night, and the…read morestaff (Steve in particular) was still extremely friendly and welcoming. the restaurant was super clean, and our food came out quickly.

If you're coming to Mattie's Bar & Grill, make sure to ask for Teven!…read moreThis is the second time she has served my husband and me, and she has been absolutely amazing both times. She has such an upbeat, positive attitude, and you can genuinely tell she enjoys what she does. Great hospitality can be hard to find, but Teven truly stands out. She was attentive the entire time our drinks were never low, she checked in consistently without being overbearing, and she made our whole experience enjoyable from start to finish. Thank you so much, Teven! We can't wait to come back and see you again.

Delicious!! We stop here every time we drive through Elko! Chicken strips, burgers, wraps, and the…read morequesadilla have been on our menu, and they have all been fabulous. Try the meatball soup on Mondays, you won't regret it!