I do not recommend anybody go to the CVS in Elko Nevada, I have had many issues as late especially since close today their employees and managers refuse to understand how to handle a disgruntled and irritated customer instead of trying to alleviate and calm the situation they would rather threaten you with the cops and or 86 you because you decided to have a backbone and stand up for yourself and tell them slash employees that they are doing their job in a way that is making customers or customer feel uncomfortable or uneasy. The employees at this store specifically like to judge you and your character based on how you dress and the way you look and if you don't look like you're a straight edge picture perfect productive member of society they will treat you as if you are a thief and make you feel like you don't belong in their store like they don't want you there they don't let you take your time when you're looking for products in the store they expect you to be in and out as quick as possible and need help with anything and tell him no they will continue to pester you about it leave the store I have lived in this town for almost 20 years and I have never ever felt like I've been unwanted in this store up until now every manager and employee that I have dealt with as of late is very confrontational and they don't know how to handle situations with their customers would rather kick you out and call the cops or agency property so I give this convenience store / pharmacy one star because the quality and ability for employees and managers has gone down drastically I will never come back to the store again unless it's regarding work because I'm a doordasher and I come here for deliveries. So again if you live in Elko and you want to go to CVS and make sure that you know what you want and need because if you're not in and out of there in 10 minutes you're going to be looked at like you're trying to rob them at a house at home and the minute you get confrontational with their actions and how it's making you feel they will kick you out 86 you call the cops instead of trying to alleviate and calm the situation. read more

My husband tried to get them to request to transfer his prescription after we moved. He tried going there four times and called our old pharmacy only to find out that they never requested the transfer. He went without his blood pressure medication for two weeks. He has since went to Albertsons pharmacy with much better customer service. This pharmacy is terrible. read more

Xmas-time pharmacy needs mean longish waits in line. Each staffer who helped me was professional, pleasant and helpful. The lines were long on xmas eve. Still, the pharmacist took extra time and called to get my prescription transferred, even tho' she was thwarted by my medical provider after all her efforts. Then, the day after xmas I tried again. Lalo was super pleasant and helpful and also took extra time to deal with my out of state medical provider. He was ultimately successful, for which I am very grateful. read more

It's a pharmacy. Do you know what pharmacy means? It means you are going to go in and get the crap that you need and head out. It doesn't mean you are going to spend hours on end. They have lots of space so you don't feel all cramped and claustrophobic. They have lots of stock on hand and you probably will find what you are looking for. The older inside could be updated...but whats the use, it's not like people are going to come in just for the ambiance. The prices here seem pretty reasonable. So now, you have read my review of CVS and finished it. You are either a Yelp friend, bored on a Saturday night....or a coworker looking for a good laugh. read more

I walked in after my 6am root canal, to pick up my antibiotic about 9:30am. I stood in line for about 5 mins while the receptionist/technician huffed and puffed about the store - because she was short-staffed and flustered. The woman in line in front of me, approached the desk to pick up her Rx. The receptionist asked her birthday, name, etc and stated that they did not have the Rx ready. The Pharmacist then YELLED over the counters from the back "we are five days behind! I don't know what to tell you!" The woman in front of me stated she had called in her Rx the day before and was just given extremely apathetic, disgusting customer behavior from BOTH the receptionist AND the Pharmacist. The woman left - stating she would be finding a new pharmacy and the receptionist AND Pharmacist's responses "Yeah, well you can go ahead and do that." I approached the counter slowly, assuming my Rx was not going to be ready - gave the receptionist my information. No luck on finding the Rx. Supposedly checked the fax machine, NO Rx. I live 3.5 hrs from this store and simply stated that I will ask my Dentist to call it into another Pharmacy AND STILL this woman was a complete jerk with the pathetic Pharmacist chirping in the back ground complaining about whatever. These people were disgustingly inappropriate and ridiculous! I contacted corporate as well! GO SOMEWHERE ELSE!!! They will have better turn around times AND not have crappy employees! read more

They do not answer the phone, too busy!! Thin about all the connotations of this, no one can ask question !!! about getting something filled, finding out if you can fill something yet, the doctor's office can't even call in a Rx. and the electronic ones seem to need you to call in to get them to actually fill it, they don't automatically do it i guess. This is not acceptable pharmacy operation!!! read more

Called to get an eta on a prescription. Waited 35 min on hold. Decided to drive to the pharmacy. When I got to the counter they said that they do not answer the phone due to being so busy. I asked the manager what number I should be calling to actually get through to the pharmacy. She said the pharmacy number that is not being answered is the only one. She said that I i could call the 800 number to file a complaint but there is nothing she could do about the poor service. I will be changing pharmacies. read more

Ridiculous. Tried to call to see if my dad's prescription was ready and was on hold for 25 minutes. I hung up after that. This is a joke. I understand they are busy but at least answer long enough to tell me you won't help me. They are nice enough when you go there in person, but sometimes people are stuck at work and can't do that. Thanks for nothing, CVS! Update: The shorter lady at the pharmacy, in fact, is not nice at all. Admittedly they don't answer the phone... they say they never do. Way to go. read more

Great service! Our family came to Elko, NV with car trouble and we needed a refill on medication urgently. We're from California and we are not current customers of CVS. I called in the morning on Sunday and was immediately helped by Kristy, who called my usual pharmacy and filled the prescription within an hour of my request. Pleasant, helpful and responsive, when I explained that I needed to walk to the pharmacy, Kristy agreed to call me when the prescription was filled. She even pointed out that this was my last refill when I picked it up. read more

2/13/19 The new pharmacist is very rude and condescending. He refuses to fill medications according to CVS policy. He stated the CVS app has a glitch. I have filed a complaint with Corporate CVS and am waiting a some sort of fix-it. His day count calculation on when medications should be filled does not comply with CVS Corporate Policy (per Corporate statement). He wants to do it his way and disregard CVS Policy all together. read more

After many years of using this pharmacy I am not going to return because their system has made it hard to pick up a prescription without opting into their robocall system. A couple of years ago, my number got into CVS' robocall system and it took multiple requests to get out of it. When I picked up my prescription today, the transaction screen gave me the option of "yes" or "print," there was no "no" option for robocalls. I refused to press either button, and they refused to complete the transaction unless I pressed either button, both of which indicated agreement to CVS letting them send me robocalls. I tried to cancel my order and asked for my prescription back so that I could go elsewhere, and they refused to return my prescription and said that they had to return it to my doctor. At this point the exchange got heated and the pharmacist refused to let me pay them and pick up my pills. I needed the medication immediately, and apologized profusely to complete the transaction, and though they gave me assurances that I could call some number and get taken off the robocall list that I was forced to join to get my medication, I am doubtful that CVS will comply with my removal request because they ignored it the last time I got onto their list. So if you don't want to agree to a constrant stream of annoying robocalls, either go somewhere else or enter a fake phone number when you agree to the robocalls. Ed Lomas read more

These people are so rude and they treat you like you are an annoying inconvenience. Prices are good but the customer service, friendliness, and helpful attitude is sorely lacking. read more

my husband wanted his second shingles vaccine. he was in CVS and checked to see if anyone was in line at the pharmacy. there was no line so my husband went to the window and asked to get the vaccination. he was told he had to make an appointment on line. too bad he didn't think to ask if the pharmacy assistant could just make him one for 2 minutes from now read more

I was very sick, and was waiting for my prescription. I just wanted to go home and go to bed. I went to pay and the credit card machine was programmed to gather data before allowing the purchase. I want to say an interview with at least 8 questions. Including your personal telephone number. I asked the nice man behind the counter if I could move forward without giving them my telephone number. He said "I'ts just in case there is a recall of the medication you were prescribed" I thought "B--- S---" but I was tired and sick so I put my telephone number in answered a few more questions, and got out of there. Three days later I get a solicitation text from CVS. Evidence that I was correct when I thought CVS's employees regurgitation of their companies line to get more phone numbers was "B--- S---" So my summary is: CVS preys upon sick customers to data farm you when you are ill and need medication. Therefore I would not recommend you go there. Maybe someone else will just take your money for your medications without requiring that you give them your personal telephone number. CVS won't. read more

THEY LIED TO ME! My doctor asked them if they had the medication in stock before giving them the prescription. They said they had it. When I went there, they said they didn't have it in the store but were expecting it when their shipment arrived at 2pm. I went back after 2 and they said MAYBE it will be there tomorrow. TERRIBLE CUSTOMER SERVICE! read more