ADDING THIS REVIEW BACK BECAUSE SOMEONE IN YELP DECIDED THAT SOMEHOW I'M PROMOTING MY OWN BUSINESS??? I AM NOT RELATED TO THIS BUSINESS. I AM A CUSTOMER! Namecheap has been my DNS provider and other domains I own for nearly ten years. I'm definitely not a domain speculator - I buy my domains and keep them. Prices for most tlds are good for the first year and my .com domain renewals have been $13 including the ICANN fee. I have had no trouble purchasing a domain, publishing the proof of ownership phrase for Microsoft and then adding that domain to my Office 365 tenant. Adding advanced DNS entries for TXT, MX, SPF, DKIM, SRV and DMARC is easy and they replicate quickly enough. I appreciate that they offer a second factor for authentication (WHICH YELP DOES NOT). I don't know about spam emails or sketchy people who might be using Namecheap. For me, the service works and the prices are decent. [Review 16518 overall - 75 in Arizona - 27 of 2022.] read more

I purchased multiple domains through Namecheap and received paid invoices, order confirmations, and ownership transfer emails directly from Namecheap. I was billed, received receipts, and my WHOIS contact details were updated. I received official confirmation emails from Namecheap that the domains were now in my account and fully active. Over 10 days later, Namecheap suddenly claimed that the payment "was not completed" or "failed" -- despite their own receipts and confirmations showing otherwise. They are now asking me to pay again or risk losing domains I already own. This is completely unacceptable, as no domain can be transferred without payment clearing first. Their system confirmed ownership, updated WHOIS details, and issued invoices. This is not a buyer's fault -- it is either fraudulent behavior or severe internal mishandling by Namecheap. I am posting this review so others are aware. Always double-check your receipts and WHOIS updates, and be prepared to escalate complaints. Evidence: I hold copies of the Namecheap emails showing order numbers, transaction IDs, confirmed payments, and WHOIS updates. Warning: Be cautious before trusting Namecheap with critical domain purchases. read more

See all

i signed up for vpn service. first it was a three day trial. then somehow i was switched to a .99 for the first month. then i get a message $7 will ne charged on the 4th day of service. no customer service. you have to chat. then they blocked my accoubt and refuse to give me a refund. they want me to send a copy of my id?? this is complete nonsense. this is an anonymous service. i believe they are scammers. ill be filing bbb conplaint as well as the fedetal trade commission complaint. they refuse to refund my money. i sent an image of the transaction from my bank. they keep making excuses. i would stay away from this company. questionable company practices. read more

A Risky and Frustrating Experience -- Lost My Domains Over a Dubious Verification Process I registered 10 new domains with Namecheap, expecting a smooth and professional transaction. Initially, everything looked fine--I verified my email as requested, and my payment was showing as pending on my Citizens Bank account. Then came a bizarre and frustrating twist: I received an email from Namecheap's "Risk Management Team" demanding something called a "payment descriptor"--which wasn't even available yet, since the charge hadn't settled on my account. I explained this and offered alternative proof of payment. Their response? Silence and inflexibility. They eventually cancelled my entire order, putting me at serious risk of losing the domains I had just registered. Namecheap's fraud screening and so-called "risk management" process felt arbitrary, opaque, and punitive. Instead of working with me to resolve the issue, they took the nuclear option--locking my account and wiping out my order despite timely communication on my part. If you're a professional or entrepreneur securing valuable domains, beware: Namecheap may not honor your purchase, even if your payment is legitimate and verifiable. Their systems appear more focused on covering their own liabilities than serving their customers. This experience was stressful, risky, and unacceptable. I'll be taking my business elsewhere--and strongly caution others to think twice before trusting Namecheap with time-sensitive or high-value domain registrations. read more

Namecheap seem to think it's ok to keep charging a deceased customer for an account that obviously no longer used by this customer and refuse to refund or cancel the account asking for birth certificates & death certificates and other personal info wasn't needed when the account was opened we have turned this over to the attorneys General office where we are filing charges will keep you informed they are committing fraud customer service & there risk management is terrible read more

If I could leave no stars I absolutely would. Last night I was alerted of an account of mine that had been hacked and with that had fraudulent charges made. Upon a 20 minute domain search I was able to piece together that the account used to hack mine was using a domain registered with NAMECHEAP. I promptly emailed them with the information I found as well as proof of my account breach so that future consumers world not be hacked. NAMECHEAP quickly responded that they were unable to verify my claim after thoroughly (I guess 10 mines is thorough) investigating. Going forward I would advise users to look for a company that values consumer safety and to avoid giving NAMECHEAP any more business, as it seems they are unable to properly manage the accounts they already have. read more

Namecheap - Web Design Near Me - Phoenix, Arizona

See all

The worst domain registration company on Earth. Their customer support does not answer emails. They have such a poor reputation that my domain name was blocked by all the anti-spam services out there before I had ever even sent an email from my domain. I do not think it is possible for a domain registration company to do a worse job than this company. I wasted $30 using them and I had to go get a different domain from another company, because as I just mentioned my domain got blocked before I even used it. Do yourself a favor and buy your domain elsewhere. read more

It's cheap. It registers domain names. The live chat is fast to get chatting with you. It has a lot of support for various TLD's. So far so good. read more

(((Namecheap.com))) Don't trust that domain service company. They are after your money and really unscrupulous customer service staff, trained to fool us (Customers). I have been charged $38.32 twice for the same service, they acknowledge that but still refused to refund the double charges I have the proof. See attachment. read more

Namecheap - Web Design Near Me - Phoenix, Arizona

Namecheap.com your customer service is beyond abysmal. 0 stars. If you're a developer (professional or amateur) a web designer, or anyone else who needs their services. LOOK ELSEWHERE AT ALL COSTS. You'll find nothing but disappointment and headaches with these scammers. read more

Astoundingly bad! You are given no option to actually talk with anyone. The Live Chat option and the completely untrained and unpowered reps, outsourced from overseas, can give you no help. Where is Richard Kirkendal, CEO, who's raking in the bucks when his customers are left with no help and no optipns? Where is COO, Hillan Klein? Where is Nata Trusova, Customer Service Exec? #namecheap read more

They refused to cooperate with somebody who is selling drugs internationally and violating our copyrights. It is my opinion that they are neither ethical or responsible. I think of your sketchy though they're a good company to work with! read more

Stay away from this company. Despite being a customer for almost 6 years with auto-renewal set up, I couldn't purchase additional domains due to a verification issue caused by a changed phone number. Despite providing extensive proof of ownership, including credit card details, screenshot of original purchase invoice, receipt of last years renewal, credit card merchant receipt info AND sending a copy of my id and selfie to their own verification link, they couldn't verify my account! Customer service was unhelpful and I ultimately lost my domain. Avoid the hassle and find a more reliable provider read more

NameCheap, Inc. has taken my money and refused to release the domains that I have paid for based on some fake risk management principles. I was asked to verify my ID with them and bank information (confirmed to be the actual business I was working with) and never returned the digital property that I have purchased. It is theft and they have no corporate contact information, or contact information for this bogus Risk Management department. This is fraud and the company should face consequences for their blatant deception and unprofessional customer service. read more

WORST HOSTING COMPANY EVER I built a website and hired (the appropriately named) Namecheap.com. My site has viruses or malware and the pages are corrupted and do not appear correctly on the page. This company claims they do not provide the kind of debugging or web security I am asking for. How can a company host a website if they can't secure it? I am a customer of Namecheap.com. But this company is an enemy of all its customers because this hosting company damages the websites of it's own customers! read more

I'm getting THOUSANDS of rude, insulting, and pornographic sex spams EVERY MONTH from Namecheap websites. Reporting them takes hours every day, and they still come. Namecheap does ABSOLUTELY NOTHING about them, even though they violate many of their TOS rules. DO NOT USE THESE BUMS FOR ANY SERVICE! Their customer service is legendary for being the worst of any ISP. AND they take your money! And keep it! Check their BBB rating: It's so low, BBB needs a new category. read more

Like other reviewers pointed out, Namecheap is just a cesspool or spam and illegal content. They don't care if they're hosting sites blatantly violating the law and their "report abuse" ticket is an absolute joke. I've had the same account continuously copy my content only for them to ignore my tickets. I would have to yell at them via chat for something to do be done, and even then they just remove the page, so of course the offender just repeats their crimes. Absolutely despicable business. read more

I see all the negative comments here and just wanted to tell everybody that my experience with Namecheap has been completely positive. Cheaper than the other big name registrars and they give you the free identity shield. I've been with them 12 years and no complaints at all. (I took a picture of my dashboard as proof.) I was with GoDaddy but dumped them because they kept raising their prices. (Probably to pay for Danica Patrick, lol.) I've had a great experience with Namecheap and couldn't recommend them more! But as with everything else, your mileage may vary. read more

Namecheap - Namecheap dashboard - Web Design Near Me - Phoenix, Arizona

this is the worst company ever! I have been trying to cancel since 1/29/23. I have try using the chat to reinstate my expired site but instead opened a new one I really don't know how to get the resluts I want with the computer. I have left message to call me, I have been on support/live-chat and I can't get a number to talk to any one. I guess I will have to pay the monthly fee to it runs out or needs a renewal. or close my account. maybe then they will call me!!!!!! read more

For starters, you cannot get no real assistant right away if you having technical issues or if you need to pay your bill like right now My website is down and I've been trying to contact them for 2 days. Now godaddy gives u right away assistance, which I will be switching to Wilson name, cheap as a waste of time and energy and will have you overwhelmed and frustrated read more

You can't get anybody, you buy the domain then it doesn't work, then you have to wait till someone respond. This is not good business I don't have the luxury of waiting. My company save lives because my domain can't connect to my website, it is hindering me from doing that. read more

While offering cheap domain names, this company unfortunately appears to be in the game of adding unauthorized services to accounts and then billing it through the automated payments permissions that are used for domain renewals, with no apparent way to even locate the bogus charges in order to turn the unauthorized charges off for the account. Lame. They should likely change their company name to 'Namecheat', lol, since that name more closely resembles their preferred apparent business practices. Forewarned is forearmed, fyi. read more

This is actually a Russian company. They say they are headquartered here, they are not. I have actually had one of their support staff provide me my password, character by character. Think about that. I have asked them very simple questions that any business who was proud to be doing business honorably would easily answer. 1. How many of your employees live and work in the USA? *actual answer Anna Kovalchuk : I'm sorry, I cannot tell you more exact information. Your question refers to our internal business processes. Such information is confidential. Though I fully respect you as our customer, I'm not able to share this confidential information with you. I have the full transcript. They do have good prices, subsidized, I am sure. So, use them to drain some Russian pockets. Just do not use a password you use anywhere else. Do not be shy to take advantage of the 24/7 tech support either... Don't buy the they are Ukrainian nonsense. God Bless America read more

They don't seem to mind activity that's in violation of their acceptable usage agreement... or they just don't enforce it. They also don't list any contact info in their whois and the email correspondence I've had with their legal team I could of been talking with a broken bot. I mention harassment and disparagement and they reply about bulk e-mail. I ask for their registered agent and they tell me I need a subpoena to get customer info - not what I asked for. Trying to get their registered agent address to send a cease & desist before I proceed in local court with a criminal and civil complaint against them. read more

They keep sending me scam emails claiming I have a package that is undeliverable. They claim to be the USPS and even use their logo, but they are not. Most savvy people can see through this, but I'm sure many have fallen victim since they keep trying. read more

Namecheap - Scammers email - Web Design Near Me - Phoenix, Arizona

Worst customer service ever. Yes, they are cheap, but you pay for it in lack of customer service. I have been going back and forth with them for a week trying to get a SLL certificate installed. They keep pointing me to their tutorials. If I didn't understand it the first time, why would you keep saying the same thing in the same way? I actually even ASKED that they say it in a different way. They just sent me the same information again. Useless. So, my website has been down forever and I can't get help getting it back up. read more

There customer service sucks. You have no way of getting ahold of them except throuh a chat which I found useless!

I recently moved a few of our email accounts to Namecheap's privateemail and have had disappointment after disappointment. However, my experience today takes the cake. Our staff was having trouble with our emails reaching the recipients. It happened to more than one address. I called support and since they have no file upload it is not easy to send them a screen shot of the delivery failure message. We domt use Google drive for this account so there was no easy way to send it. Next they want the header info. They kept sending an outdated KB article that was simply of no help to view source in Outlook. I finally figured out how o do it using a browser and sent the header text. The support tech asked for me to wait 10 minites while he checked. After about 15 minutes he disconnected. SO, I got back on a chat and the new tech could not find the prevous chat. I gave he the info all over again. Now, bear in mind that emails send form accounts tieh GoDaddy, A2hosting and gmail reached the targets. Only privateemail did not. After another 10 minutes the tech came back and said it was not them and that it was the recipient's email provider blocking the mail. The recipient has already checked with their provider and found no issues. There is a reason that privateemail is cheap - it sucks and so does their support. read more

NameCheap sucks. In September 2019, I had DAILY exchanges with their incompetent, illiterate technical support team a bit OVER TWO WEEKS without ever receiving a complete resolution. The support was so inadequate that one of their Hosting Team Leaders eventually became involved and said, "To my regret, some confusion occurred and the misleading information was provided". She made a lame attempt to apologize for their remarkable ineptitude and their lying by offering to give me $20 in account funds in addition to a coupon code for 20 percent off any future purchase. Here we are in July 2020 and I have been going back and forth with NameCheap for two days now attempting to simply redeem the coupon code. I have interacted with six different members of their customer support team so far and they all lack logical reasoning skills. With each response on my support ticket, my simple issue becomes more bizarre. They ADD a new non-existent parameter with each iteration. A middle school student could offer better support. I CAN'T MAKE THIS STUFF UP! I will never do business with these imbeciles again. They may be less expensive than similar companies; however, money becomes no object here--I am happy to pay much more for competence and professionalism. read more

So I forgot to disable auto-renew for five (5) domains and it resulted in a charge one year later of $68. I received notification emails that I reviewed after the fact and realized that I WAS informed that I would be charged 30 days prior to expiration. I completely forgot and was charged for these domains that I had no intention of renewing. I went to their website and made an angry comment to the support rep before leaving the chat - I figured it was money lost, and I was pissed both at myself for forgetting and namecheap for charging 30 days prior to expiration. I don't make much money, and this was going to make my bills even more difficult. All because I couldn't keep up with my emails. Alyona Smirnova (the rep I cursed at) chased me down via email and worked with Yuriy Pavlyuk to ensure I understand that it was my mistake (and it was) and they ultimately issued me a refund! They didn't have to do that at all. It's only $68, but that's a lot to me right now. The only way I can repay that kind of unnecessary kindness is to write a nice review and keep my primary domain hosted with them. Thank you. read more

Unethical, overpriced, con-artists. They charged me over $60 to autorenew 2 domains! No warning, and refused to refund my money. They even charged the renewal to an EXPIRED card. Run away, run very far away. read more

Zero effing stars for a company that cannot or will not resolve your login issues and hides behind chat "support" and a barrage of auto-generated emails that solve nothing. read more

For several years I have received thousands of spams from Namecheap.com subscribers and the list of spams is growing. Namecheap needs to be dissolved since their spammers/customers cannot be controlled. read more

I bought 4 domains from Namecheap.com and paid for it in full. They charged my account and withdrew the fee. I got a receipt that the transaction was successful and that I purchased the domain with the date and time. Then, without notifying me, the business decided to return the fee to my account and put my domain back on the market, all the while, I was under the impression that I have the domain because of my receipt and not receiving any notification that it was canceled. So I went ahead and did all the rest of the governmental documentation and licenses with the IRS and other organizations. When I went back to work on my dashboard the next day, I realized it was canceled without any warning. I tried to purchase the domain again since I had already registered it with different governmental organizations, but someone had already purchased it. All of the time, money, and effort I spent is lost because the business canceled my purchase without notifying me. I contacted them but they are not accepting any responsibility and keep saying they will not fix the problem they have caused for me and will not work on a resolution with me on the damage I experience because of their irresponsibility in conducting business and referred me to www.icann.org. ICANN cannot do anything for me since the domain is purchased already as they mentioned it in their FAQ section. If the business would have let me know that they wanted to cancel my transaction, I could have provided what they needed or purchased the domain from somewhere else before someone else purchased it. Very careless and iresponsible company toward their customers and their bussinesses. Lastly, I don't recommend dealing with [www.namecheap.com] even if they provide a discount. Based on my experience, sometimes it is better to pay a couple of extra dollars to a legit company than dealing with companies like "www.namecheap.com" and losing a lot more later or going through a trademark battle. read more

I have had to contact Namecheap every single day from April 12th to April 27th to fix problems with their servers. I've never experienced any problems like this with any other website hosting company. Our websites crash several times during the day and it is a TERRIBLE inconvenience to our customers. We have lost out on thousands of dollars of revenue due to the terrible equipment and inexperienced technicians. read more

Beware of doing business with this company. Namecheap made an unauthorized charge on my credit card. I called them, and selected "calling about an unauthorized credit card charge" from their phone menu (sounds like they do this a lot?). Unfortunately, selecting this option only yielded a voice saying that the mail inbox was full, followed by being disconnected. If this doesn't scream "scam" to you, I don't know what does. I called twice with the same results. A representative from my credit card company also called Namecheap, with identical results. Unfortunately, this was only the beginning of what has now been a 2 month long customer service nightmare with this company. Avoid doing business with them at all costs - it's not worth it! read more

wish i could give 0 rating to this namecheap bussiness. They gave out your website information by letting whois send your information to third party without your permission. They then have you pay for premium to upgrade something called "whois guard" to have the information "fake." Still any third party website can still display your old information basically your "accurate" information if they don't want to update the new whois information. This is basically the motherfker who run the company. Going to talk to this guy face to face. Namecheap, Inc. 4600 East Washington Street Suite 305 Phoenix, AZ 85034 USA Officers Richard Kirkendall Chief Executive Officer read more

What was I thinking, transferring about 60 domains to this company. They have the worst interface to manage domains, emails, and other web-related services. And when I wanted to transfer my domains away, I had to contact them twice -- first because their interface never released what was expired or transferred away so it made managing what was left very difficult; and second, I had to restart 20 domain transfers because they purposely block transfers. It required initiating a ticket for them to "manually" release them. Difficult to work with a 10! read more

I have experienced the same customer support issues as others. No one reads the emails/messages I have sent for the last 5 days. Canned answers that don't solve the problem. No phone number. Lack of response. Really-do not use this company. read more

Don't do business with Namecheap, they bill you more than once and then they act like they they don't know what you are talking about when you call them on it. I have to call my c.c. company to get my money back from them, because they will not refund it to me. They claim they only do on-line support, that they do not have a phone number so that I can call and get this figured out. I don't think they want to deal with an unhappy customer. It looks like they do have a phone number by reading other reviews. So as I said before DO"T DO BUSINESS WITH THEM. Shame on you Namecheap! read more