Not very friendly sales associates. Cashier literally balled up my clothes few things In the bag…read moreand tossed it at me lol. Must have been a rough day. Never again.

High End Store with 9 to 5 Prices.....Highly recommend this store with champagne taste, but beer…read morebudgets!

I still really like this store, especially because they have some GREAT deals, but I feel like the…read moreselection has gone downhill since the last time I visited. There aren't as many trendy, young-adult options anymore, and the selection feels like it's geared toward an older crowd. Still worth checking out for the deals, but I wasn't as impressed this time around.

Although it can be hit or miss, if you go without an expectation, you'll definitely find some good…read moredeals. I've had the most luck with children's shoes and clothing.

07/31/25 - Been mall walking seeing the sign of Victoria Secrets Grand opening. Opening tomorrow…read more08/01/25. The signs are down the merchandise is on full display awaiting the grand opening. Not too much that will look good on me but it's nice to see a new store opening

I work in customer service myself and had the weirdest conversation with employee Ms. Black hair…read moreand glasses. Just asked her where can I find my bra size and she replied" Oh when was the last time you were measured? You're smaller than me and I wear a (size smaller than one I'm asking for)". And then seemed pissed when I told her that I do indeed know my bra size. It just took me by surprise it was such a weird comment. And then my friend in the dressing room was also asked if her bra size was correct and she was like uh yeah... Idk if it's just y'all's management telling you to tell customers they're wearing the wrong bras but it's just such bad customer service I'm sorry. Especially since Victoria Secret measurements are usually wrong anyways. Oh well, peace. If it is your management sorry for the rant lol.

Having worked at an Express store, (more than 12 years ago) you will rarely find me doing anything,…read moreeven remotely resembling shopping, on a weekend. If you review my check-ins leading up to this review, you'll likely conclude that I was, in fact, on a mission for pants. Specifically, pants long enough to cover all of my legs, while navigating around my ever growing, muscular booty and thighs. Express has long been my haven for such a query.... But they're no longer stocking long lengths at all their stores. They offer to order them. From the internets. And even offer free shipping. Those fragmented sentences above were separated, out loud, in my mind, by such explicatives as "shit" and "FMLL" (f my long legs) seeing as my flight is in two days. I parked somewhere in west Schaumburg, and trudged up the sloped parking lot, barely escaping a plethora of women drivers, who, without my catlike reflexes, would have run me over flat. I navigated around rowdy, unkempt children, only to be halted by cell phone chatting mall patrons as they shouted into their iPhones. I must have sprinted into the store, and centered myself in front of the giant wall of stacked slacks. My eyes scanned the numbers and letters... Long for the elusive "L". Up and down, twice, thrice.... I was getting worried. My hands, starting to sweat, I might have been twitching. A sales rep was on me, she reached into the bookcase of bloomers and snapped open a pair like it was nothing. LONG! They were exactly what I had traveled here for! I held them in my hands like a treasure, my eyes grew large, and a weight had been lifted. Then she mentioned, "everything is up to 50% off, and you can use coupons too" All of me wanted to leave. Too many people, lots of signs, so much clothing... I don't belong here. But the girl inside of me reminded me that, if I got it all now, I could avoid coming back till summer. This plus 'sale' sent me rushing through the store, grabbing my size in three different colors of one, five of another and heading to the line. The line was really well managed- moved quickly, but allowed me time to pull up my last email blast from Express. It landed me an additional $25 off every $75 I was spending. I had brought $500 worth of clothes up, and Joshua, who rang me up, graciously applied my email coupon, found my next account, had me laughing and smiling throughout. I complimented him on the store and staff, recalling how intense and insane keeping up with weekend retail could be. It was a great overall experience, and I ended up getting a ridiculous deal on clothing that I will wear! Especially those pants! Top notch Express experience, even if I had to go to two, and to a mall, on a weekend!

I returned a few items for my daughter and similar to our experience picking up they could not find…read morethe order. I had the order number , the receipt, yet they still could not locate it in their system. The attendant requested the manager to assist and after several minutes he was able to find the orders and process the return. Their systems need to improve.

There are always such cute and gift-able items here. However, I feel the prices can be quite high…read morefor newer pieces. Definitely check out the sales room and racks in back near the dressing room. As I have found some nice deals and gifts for my daughter's that rival TJ Maxx prices. The store always looks and smells so nice and there is always uplifting music playing. I love that they also participate in Mission Mondays too, where Altar'd States donates a portion of proceeds back to local non-profit organizations, from Monday sales.

I was shopping looking for a green dress, the store was pretty busy and i saw this one very…read morebeautiful dress on the mannequin. i was having trouble finding the dress on the racks so i asked one of the workers for help. she helped me find the section and then when she saw we couldn't find the size i was looking for she said she could check the size on the mannequin! how sweet of her ! she went and got it for me to try on. i asked her name and she said Riley. She went above and beyond for me and im so happy with my dress. im really thankful because the store was so busy but she still did that so i could try it on. What a wonderful and kind employee!

I really had an extraordinary shopping experience thanks to a young lady by the name of Devon…read moreTaylor‼ Who is very knowledgeable, kind, and serves with passion‼ If you need anything it's so worth stopping by this Gucci store for their value and awesome selections‼ I highly recommend this store tell them Nathan sent you! Thank you Gucci for employing such excellence in service‼

I had been dreaming about owning a Gucci purse for five years. When my boyfriend told me I could…read morefinally get one if it showed up at the outlet, it felt like a real milestone. The day it did, I was overjoyed. The sales associate, who had to search to find the last one in stock, was helpful and I left the store on cloud nine. That evening, when I unboxed my purse at home, my heart sank. There was a visible piece of damaged leather on the front. I looked up the Rosemont store number online and called it, not realizing it connected to a general customer service line. The representative was kind and reassuring -- they confirmed the purse was still available in other locations and told me I could bring it back the next day for an exchange or to have one ordered from another store. I felt relieved and went to bed thinking it would all be sorted out easily. It was not. When I arrived at the store the next day -- tags still on, purse unused, receipt in hand -- I was met with a very different experience. The manager immediately told me that calling customer service had been 'my first mistake,' that the sales associate should have given me his personal number, and that the overseas customer service line was not equipped to help me. This was my very first purchase at a Gucci store. I had no way of knowing any of that. His tone was condescending and I felt as though I was being accused of something rather than helped. The sales associate who had sold me the purse the night before did not greet me or acknowledge me. He examined the purse and initially acted as though he could not find the damage -- even though it was clearly visible on the front. I had to point it out myself. No apology was offered. The manager continued to tell me I should not have listened to customer service. To make matters worse, it was discovered during the visit that a second identical purse had been sitting in a drawer at the front of the store all along -- meaning a simple exchange had always been possible. The night before, I had been told it was the last one in stock. I ended up in tears. I was embarrassed and heartbroken. This was a $1,200 purse and the most special purchase my bf made for me. I was not asking for a refund or anything beyond what I had paid for. I simply wanted a purse without a defect. I am not someone who will say I will never return -- I love quality and I appreciate the brand. But if Gucci has a customer service line, customers should be able to trust what they are told. And if a customer walks in with a legitimate concern on a first-time purchase, they deserve to be treated with kindness and respect -- not made to feel like a problem. For a luxury brand at this price point, that is the bare minimum.

They just renovated and opened in Memorial day 2021. Service was great and I love their deco and…read morecool atmosphere. I would recommend if you seeking new release Jordan and cool sneakers, few sporty fa in trends. They do do drawing for new release.

They have no integrity and values. They posted that if anyone lines up before 10am that they will…read morebe moved to the back of the line, but didn't do anything once presented with evidence that people have lined up before 10am. They said the customers are supposed to enforce the rules. What kind of ass backwards logic is that? I told them that I will line up at 6am next time but was told that I will be moved to the end of the line if I did that. How does that make sense? What is the difference between people lining up before 10am and 6am then? The staff is are spineless clowns. They don't deserve to be in business.