Not very friendly sales associates. Cashier literally balled up my clothes few things In the bag…read moreand tossed it at me lol. Must have been a rough day. Never again.

High End Store with 9 to 5 Prices.....Highly recommend this store with champagne taste, but beer…read morebudgets!

Located very close to a Marshalls, Nordstrom Rack Schaumburg is located in the Woodfield Village…read moreGreen shopping mall, right across the street from the giant Woodfield Mall in Illinois. It's a good place to pick up missing socks or undergarments of high quality and OK pricing while traveling. Definitely worth going to both stores, since the brands and selections don't seem to overlap too much.

Poor customer service! I bought two items, in one of them,…read morethe security tag wasn't removed. And I had to go back to go back to get it removed. The response I got was called shoulder, it's normal. The staff make mistakes and it's not a big deal. This is at the expense of the customer. As a regular customer, senior, driving 20 miles to get the security tag removed, and it's not a big deal? Shame on you guys!

07/31/25 - Been mall walking seeing the sign of Victoria Secrets Grand opening. Opening tomorrow…read more08/01/25. The signs are down the merchandise is on full display awaiting the grand opening. Not too much that will look good on me but it's nice to see a new store opening

So cute! I'm so glad they are finally here at Fashion Outlets! I love how nice the girls are here…read morecompared to other locations! I'll skip Old Orchard any day, visit this one here!

My favorite place to shop for years. I only west "express " my friends gift me only…read moreExpress. The prices are amazing. You just need to know how to shop. Miss Cathy is extremely helpful at woodfield location. Everyone is but she's the one that helps me. I wouldn't go anywhere else. I have no problem with Express

Though the line was horrifying because of a great sale, the staff was super nice and made up for…read morethe long wait. The store is neat and organized and you are greeted right away. I recommend getting onto their mailing list for coupons and paying with your Express Next card to score an additional 5% off. Be sure to ask about the student discount if you have your student ID with you. Finally, take surveys through e-rewards so that you can earn $50 gift cards to Express, as well. I come here and always get a ridiculously good deal because of this method.

There are always such cute and gift-able items here. However, I feel the prices can be quite high…read morefor newer pieces. Definitely check out the sales room and racks in back near the dressing room. As I have found some nice deals and gifts for my daughter's that rival TJ Maxx prices. The store always looks and smells so nice and there is always uplifting music playing. I love that they also participate in Mission Mondays too, where Altar'd States donates a portion of proceeds back to local non-profit organizations, from Monday sales.

I was shopping looking for a green dress, the store was pretty busy and i saw this one very…read morebeautiful dress on the mannequin. i was having trouble finding the dress on the racks so i asked one of the workers for help. she helped me find the section and then when she saw we couldn't find the size i was looking for she said she could check the size on the mannequin! how sweet of her ! she went and got it for me to try on. i asked her name and she said Riley. She went above and beyond for me and im so happy with my dress. im really thankful because the store was so busy but she still did that so i could try it on. What a wonderful and kind employee!

I really had an extraordinary shopping experience thanks to a young lady by the name of Devon…read moreTaylor‼ Who is very knowledgeable, kind, and serves with passion‼ If you need anything it's so worth stopping by this Gucci store for their value and awesome selections‼ I highly recommend this store tell them Nathan sent you! Thank you Gucci for employing such excellence in service‼

I had been dreaming about owning a Gucci purse for five years. When my boyfriend told me I could…read morefinally get one if it showed up at the outlet, it felt like a real milestone. The day it did, I was overjoyed. The sales associate, who had to search to find the last one in stock, was helpful and I left the store on cloud nine. That evening, when I unboxed my purse at home, my heart sank. There was a visible piece of damaged leather on the front. I looked up the Rosemont store number online and called it, not realizing it connected to a general customer service line. The representative was kind and reassuring -- they confirmed the purse was still available in other locations and told me I could bring it back the next day for an exchange or to have one ordered from another store. I felt relieved and went to bed thinking it would all be sorted out easily. It was not. When I arrived at the store the next day -- tags still on, purse unused, receipt in hand -- I was met with a very different experience. The manager immediately told me that calling customer service had been 'my first mistake,' that the sales associate should have given me his personal number, and that the overseas customer service line was not equipped to help me. This was my very first purchase at a Gucci store. I had no way of knowing any of that. His tone was condescending and I felt as though I was being accused of something rather than helped. The sales associate who had sold me the purse the night before did not greet me or acknowledge me. He examined the purse and initially acted as though he could not find the damage -- even though it was clearly visible on the front. I had to point it out myself. No apology was offered. The manager continued to tell me I should not have listened to customer service. To make matters worse, it was discovered during the visit that a second identical purse had been sitting in a drawer at the front of the store all along -- meaning a simple exchange had always been possible. The night before, I had been told it was the last one in stock. I ended up in tears. I was embarrassed and heartbroken. This was a $1,200 purse and the most special purchase my bf made for me. I was not asking for a refund or anything beyond what I had paid for. I simply wanted a purse without a defect. I am not someone who will say I will never return -- I love quality and I appreciate the brand. But if Gucci has a customer service line, customers should be able to trust what they are told. And if a customer walks in with a legitimate concern on a first-time purchase, they deserve to be treated with kindness and respect -- not made to feel like a problem. For a luxury brand at this price point, that is the bare minimum.

They just renovated and opened in Memorial day 2021. Service was great and I love their deco and…read morecool atmosphere. I would recommend if you seeking new release Jordan and cool sneakers, few sporty fa in trends. They do do drawing for new release.

They have no integrity and values. They posted that if anyone lines up before 10am that they will…read morebe moved to the back of the line, but didn't do anything once presented with evidence that people have lined up before 10am. They said the customers are supposed to enforce the rules. What kind of ass backwards logic is that? I told them that I will line up at 6am next time but was told that I will be moved to the end of the line if I did that. How does that make sense? What is the difference between people lining up before 10am and 6am then? The staff is are spineless clowns. They don't deserve to be in business.