They do not do fake nails, of any kind. So if you need a fill don't bother. The website is deceiving, it allows you to pick the option of a gel set. I picked that option, and then good thing that I called before I went to ask the price or I would have gone all the way there for nothing! take that option off your website! apparently its been over a year since you offered gel nails! Disappointed... read more

I wanted to get my nails done (regular manicure) for my birthday and a friend recommended Nailsense to me, so I decided to give it a try even though I lived around 45 mins from this place. I went on a Saturday afternoon and it was jam-packed. When I picked my colour and sat down, my technician came over, sat down, greeted me with a simple "hi", after 2 seconds she got up all of a sudden and walked over to talk to the manager (man at the front desk), she came back again, then left one more time to talk to the manager, she did not look happy. She finally got started with my nails. She pushed and trimmed my cuticles way too deep because the skin around my nails (around the cuticle border) on two of my fingers were swollen days after I got my manicure. I did not have the time to go back since I lived so far. Sure, she may be having a bad day but that shouldn't excuse on her mannerism while she's at work and should act professional. By the way, my nails chipped later that night. All in all, poor customer service + bad manicure job + swollen skin around nail = I will never return to Nailsense again. read more

Like many other women I've had some bad and painful experiences with bikini waxing. I had been following the reviews for NailSense since last fall and finally gathered up the courage to go and get a brazilian wax. My waxer was Kim. I must agree with everyone. This place was clean, orgainzed and the attention i saw given to the mani-pedi customers was fantastic. My experience with the waxing was also great!! No pain, very helpful explanations and tips, and patience. The only down fall was that I thought yelpers were suppose to get a discount but when i went to the front to pay the owner didn't give me my discount....what happened??? I will be going back for the waxing in a few weeks and I will definitely mention yelp again to see what he does. Maybe he wasn't in a good mood??? Honestly, my first impression of him wasn't the greatest-esp after no discount..hahaha... but he will get another chance. read more

Went in to get my eyebrows done and was very impressed. The place looks so clean, and it was the first salon I've been in that didn't stink of chemicals! They were really busy and since I didn't have an appointment I was told I'd have to wait probably 20 minutes, but ended up waiting 2, Thuy squeezed me in between appointments. Thuy was great, very thorough and experienced, I almost fell asleep on the table! read more

Came here for a French manicure for my engagement party. Overall the facilities are clean. I completely agree with the other reviewers regarding the cuticle trimming being overly aggressive. By the end I had 3 bleeding fingers and hope they'll heal in time for the photos. Will not be returning here. read more

We booked here 2 months in advance for my sisters wedding and after numerous confirmations of our group of 5 bridesmaid things seemed promising. Our wedding party arrived only to find out that we would have to wait 20 minutes to get the first person started. We were scattered all over the place, the bride didn't get started until last and was left on her own the bulk of the time. So much for girls group mani/pedi. There was horrible customer service, the ambiance turned instantly sour and made for a very unpleasant pre-wedding. The manager at the time said 'sorry, we can't do anything for you' and did nothing to change the mood and improve the experience. The owner later on called us back to clarify, promising to contact the bride and to compensate for the poor managing and service provided. The bride's still waiting to hear from him one month later..... All in all, if you want to pop in for a quick mani/pedi with poor customer service, by all means. Don't bother trying a group booking cause you'll be pleasantly disappointed. read more

I went to this place after reading some of the glowing reviews. This place certainly doesn't live up to them. My manicure ended up taking more than 1 hour long because the girl doing it (Khanh) kept getting up to take care of billing and other customers coming in. It's also no wonder polish application was streaky and uneven. Worst manicure I ever had! I've had plenty believe me! As for service, the girls hardly cracked a smile. One thing I got to say about this place is it is clean. But that's pretty much it. I won't go back. read more

I needed some pampering on my feet and decided, based on Yelp reviews, to try Nail Sense. I was really excited when I arrived. It was clean, quiet and staff were attentive. Sadly, I can't say this about the esthetician working to pamper my feet. She did not leave my feet to soak, she was sick (why was she at work anyway?) and she cut my left heel. Being optimistic, I quickly requested a manicure and was much happier with the results. Could be an off day for this particular staff member, but my feet felt the same as when I had arrived. I'll keep trying other salons until my feet get the attention they deserve... read more

I went here on a Saturday with my mom for a mani pedi. it was crazy busy and I felt like I was being rushed out. All the chairs were full at one point in our services so the owner, an upset looking man, kept walking around rushing the girls. I didn't have the relaxing experience alot of you speak of, maybe I chose the wrong day and time to book. This is why I subtracted 2 stars. However, the mani-pedi were done great! My manicure and my moms lasted for 4 days without chipping! That's the longest it's ever lasted getting it done! Nails were shaped impeccably! So neat and beautiful! And they have an immense selection of high quality colours! The pedicure I wasn't super satisfied with, they didn't really scrub off the dead skin that much, just very quick and rushed. However, everything was done super clean and sterile which is the number one thing to look for. I will give this place a second chance because of the amazing manicure and how efficient they are. Hopefully I won't feel stressed out and rushed next time. It was supposed to be 1 hr of services but they were literally rushed to finish in 15-20 min :( read more

I will add to the many who love this place. It is SUPER CLEAN. I live on the West side and I travel by streetcar, then subway , then bus .. no lie... to go there. I love the fact they never double dip into their wax. trey is so friendly when she is waxing and always offers sound advice about how to keep your services looking their best. I tell all my friends about this place and good luck getting me to go anywhere else. ...For those who gave the place one star reviews I have to wonder where you normally go for your mani pedis.... Keep in mind this is not a spa its a NAIL SALON. do't expect to walk out like your world has changed but be glad they do a great job and are super soncsious of health standards and cleanliness. well worth my money right there. read more

You get what you pay for. Decent pedicure for a decent price ($31 after tax and before tip). Massage chairs, which are nice, and the place seemed fairly clean. Not a lot by the way of service (complimentary beverages) and you can definitely tell they are trying to get in as many people as possible. That said, I was pleased with the job she did and would consider going back. read more

I absolutely love this place and have been going here for 5 years. Excellence service, almost surgically clean, they play chick flicks on their massive tv which is great, great variety of colours and excellent prices. Highly recommend! read more

Found this place on yelp when I was in desperate need of a manicure and my regular salon was fully booked for the next week. I work in an environment that demands that you have perfectly manicured hands and feet at all times, so needless to say I've tried my fair share of salons all over the GTA. I have been a longtime fan of gel forms with biogel overlays despite the fact that they're not the best for your nails, simply because they look great and never break on me. Nailsense does not do biogel, so I came in hoping to be able to get my biogel removed and have shellac or axxium put on instead. What followed was probably the most painful experience I have ever had in a nail salon. The technician literally destroyed my nails with the drill, pressing down on them and going back and forth over and over (you are supposed to go in one direction in gentle strokes). When she was done large patches of the gel remained on my nails. While drills need to be used to break the first layer of the biogel, the rest is easily soaked off with acetone just like any other soak off gel. However, they told me they were pressed for time since I had also made an appointment for a pedicure, so I guess they were rushing and neglected to do my wraps. They were nice enough to tell me that shellac would not last on my thinned out nails, so I agreed to have a regular manicure instead. This turned out extremely lumpy due to all the gel left on my nails, and despite two different technicians checking my nails and giving me the ok to leave the salon, they were destroyed within seconds of me getting on the subway and I was left with a gooey and still clearly wet mess for at least another half hour. When I got home I soaked off the gel with acetone myself and within an hour had given myself a better looking manicure than what I had paid good money for here. The pedicure was mediocre as well. The water in the basin was freezing cold for some reason. The technician went overboard with the cuticle nipper and was very rough with the cuticle pusher. She was however very good with the polish application and my toes did look great for at least two weeks after. HOWEVER, I got the most painful big toe infection post pedicure, complete with swelling and pus. I DO NOT believe the salon is unclean - they used all new tools for both my procedures, but I definitely think it had to do with the cuts I got from the rough cuticle work. Overall, I think this is a good BASIC salon. It's relatively cheap, hygienic and the technicians do a good job with very basic services. However, if you come in with less than average nails or are looking for any advanced work to be done, don't waste your time or your money. read more

I have been going to Nail Sense for a few years and have to admit that, while it used to be a fantastic salon, it is going downhill pretty fast. Technicians/mani-pedi: it appears that the owner changed his first year practice of hiring only highly qualified technicians and is now taking students (on the second day you will notice that the cuticles were not worked on properly, so skin is in various kinds of shreds) or he now hires technicians on tourist visa (they don't speak enough English to give instructions and also act unsure around clients). While salon claims that all tools are sterilized in autoclave (dental instruments grade of sterilizer), the technicians do not even care to rinse the nippers in between the cuts, so they basically infect you with bacteria from under the nails...I know, it sounds gross but in the last year my toes ended up badly infected three times, so be warned... I came back after the first infection hoping that if I give instructions to rinse the nippers it might save me an infection. My instructions were not followed, so I ended up with a full blown paronychia again. Then I was avoiding Nail Sence for a while but decided to give them another chance - after all they were fantastic for the first couple of years after they opened. Same result again - severe toe infection. Now I am sworn off Nail Sense forever. Customer service has deteriorated a lot in the last years too - it is absolutely true that these days there is nobody to greet clients, made them welcome and comfortable. As some ladies already noted in previous reviews, nobody explains the range of products available for mani-pedi or the difference between different kinds of products, nobody points you to the colour palettes for your selected technique, nobody shows you to the chair or offers to switch on chair massager. Because of their past reputation of a fantastic salon (and great early years reviews, mine included), they still are very busy, so they no longer care about retaining clients or having a greeter on staff...If you came there for the first time, you might find it really unfriendly - nobody pays any attention to you after asking if you have an appointment and what your name is - until one of the technicians becomes available to do your mani-pedi and tells you to get in the chair.... They still have great movies though - they run them sound off with sub-titles and don't impose on clients who are not interested in the movies. BUT movies do not help if you keep getting infections and feel like you are just a revenue generator for the salon and a tip source for technicians... read more

After finding Nailsense on yelp I decided to take the plunge and book a Brazilian and a Shellac manicure. I live about an hour away and after a small mistake on the TTC I ended up being half an hour late. Needless to say I was surprised that I made it at all. Once I arrived I was greeted by a lady who was rude as I tried to explain my lateness. Thuy couldn't fit me in since I had missed my original appointment but with a little luck someone called in to cancel theirs. The wax was painful but she took her time and really explained everything she was doing to me. It was the best wax I have ever gotten. The manicure was a completely different story; first of all they couldn't find my appointment on the computer then during the manicure I was bounced between techs. This ended up with me having the worst manicure which kind of killed my day since I was excited for my first Shellac manicure! Thuy did give me 5% off after looking at my nails but it still sucks considering they barely lasted a week much less the two they should have. I will however being going back to try a pedicure (they looked divine!) and to wax again. read more

Clean nice looking salon. Everything else? Not so nice. My fingers are cut on two fingers, didn't even get to pick my own nail polish, can see the whites of my nails under the polish, took forever to dry, as I was leaving the lady at the desk didn't even say thank you or bye. Defiantly not going back here, seen way better service at salons that had worse reviews than this place. read more

I have been here a few times for waxing and for manicures and pedicures. I have been pleased with the mani/pedis so far but I don't understand the hype about waxing from this place. I have received waxes from both Kim and Thuy, they are both okay but not amazing. Thuy was not very friendly towards me and she missed some spots when doing my brazillian. I found Kim to be a little more thorough, however she charged an extra $5 to remove between the cheeks hair even though the Nailsense website states this is included. The reason I have been here for repeat wax visits is because I like that the place is hygenic and their prices are generally reasonable. However, I am still on the hunt for the perfect waxing place. read more

I loved the mani-pedi I got there, flawless, lasted long enough that I got bored and took them off. My only concern is I'm 100% sure they don't sterilize their tools with a sterilizer like they claim they do. I was there for an hour and half, not once did I see an instrument go in the sterilizer. Also don't love the fact that their staff talks in another language in front of you (maybe about you), kinda uncomfortable and unprofessional! read more

They used to be good. Now theyre too busy and dont care as much. They have an online booking system. Even when you select and confirm a treatment with a particular nail technician, you show up on time and the same tech is busy working on someone else and youre asked to wait. They offer you treatment with someone you never booked with (& clearly the person who cleans the place and isnt really a nail tech-you can see the staff laugh & make comments in vietnamese when the man who runs the place requests this) and then the person you actually booked with comes over when shes done and rushes treatment. Another issue is theyve started charging more for the few staff that are actually good (trizze, khanh etc) stating they are shellac experts so youd have to pay more for a regular mani/pedi. ive stopped going...much better treatment at other nail spas...& the manager (man) definitely needs front desk/customer relations training. read more

After reading all the positive reviews, I decided to try out the place. I went in for a pedicure and was disappointed. I've had better service at other spas. The technician I had really did not seem like she wanted to be there. She was done in 15-20 minutes. What really bothered me the most is after your toes are dry, they take your slippers away and expect you to walk barefoot to get to your shoes. In the winter, last thing I want to be doing is walking barefoot! read more

I got my first Brazilian here and it left me with a crotch full of ingrown hairs, unwaxed hair, and questions. I went to their one waxer, Thuy. She didn't trim my hair down at all, which they say they will do on the site. She didn't have anything playing and didn't talk to me so I was basically was just lying in this bright stuffy sweaty room wondering what was going on. Afterwards, she threw a bunch of baby powder on me and left. No aftercare talk, no what to expect, nothing. When I got home I was really red but then two days later I'm left with a horrible job done and super irritated skin. Really disappointed. For the price, I should have just gone downtown to that fuzz bar. read more

Hello, I too have read a lot of the reviews posted about NAILSENSE on this website and based on this information, I decided to book a mani/pedi online. My appointment was Mar 22, 2012 at 3pm with Ann. I was directed to a foot bath by the attendant that I assumed was Ann, since she did not bother to say hi or introduce herself. She filled the foot bath with very cool water. When she realized it was too cold she then added a shot of hot water which landed on my left foot. She went through the usual steps of a pedicure - removing the polish etc etc but I shocked when she somehow managed to drop the pumice on the floor and without a second thought, picked it up and swished it in the foot bath where my left foot was still soaking and continued to pumice my right foot. Honestly, I so shocked, I really could not speak. As a former esthetician and makeup artist, I have never, ever experience such blatant disregard for a paying client. Then she continued to trim and cut the cuticles and averaged two nips per toe and not once apologize or ask if I was okay. At this point, I just really wanted to get this over with pay up and leave. Because it was my first experience with this salon, I bought my own Essi nail polish. When she finished the pedicure. would you believe she did not offer to return my polish and I had to ask her for it. I sat at the drying station with tears in my eyes. I have NEVER had such rotten service in my life, The best part is that Ann never once mentioned the manicure. Another worker came over and asked if I wanted a manicure and told her no thanks. I think they realized the oversight and she offered again and again I declined. When I went to pay, the girl (sorry, I did not get her name) that was taking the payment asked if everything was okay. After I told her of my experience, she apologized and said the next time... well I stopped her right there and explained I will never step foot back in this salon. She did take 15% off the service. This is the first time in my life I did NOT tip for a service. The salon is very nice looking, however the service that I personally received, did not live up to the hype on this website. Regards, read more

This is the only place i get me nails done they are timely and sooo clean thats why i like it some much. Thuy does my eyebrows and she is great very professional, always gets the job done in 15 mins i pay about $12 and it is worth if every time. read more

I love this place. It was recommended to me by a friend and the only place I have visited for mani/pedis since I moved to Toronto. It is a bit of a walk from Eglinton or Lawrence station but it is well worth it. The staff is friendly, efficient, and very talented, I have always walked out happy about my fingers and toes. They are also very conscientious and take their work seriously. They will take care to carry your purse, your beverage, your hat, your shoes, whatever you brought with you, when you move to the manicure station after your pedicure. After your pedicure has spent some time drying under the dryers, they will put some oil on your toes and cover them in saran wrap before they help you put your socks and boots on in the colder months. Wonderful. And most importantly, this is a clean establishment. The equipment is sterlized, the air is purified, the floors and surfaces are scrubbed - and there is always a fun chick flick on that you can just numb your brain by relaxing and watching - can't beat that after a long day at work when you just need to feel refreshed. Will always come back to this place!! read more

i've been there a couple of times now, and quite frankly, wouldn't recommend it. i had a brazilian wax with thuey; it wasn't painful but WAY TOO MUCH hair was left behind. i also had to wait a long time past the time when my app't. was supposed to begin. the second time, i was also kept waiting a long time. my gel manicure wasn't very good and took. much longer than necessary. i won't be going back. read more