Kiyara is a great person that did my nails. she is patient and gentle with my nails. The store is…read moreclean and peaceful environment.

Honestly sounds like a CYA response because it's absolutely not what happened. RUDE would be a…read morecompliment in comparison to how i was treated. I kindly keep stating throughout that it was not what i wanted... i was told i was not realistic in my expectations. The difference was drastic.

Love this place! I've been going to Aimee for a couple months now and she is amazing! I never feel…read morerushed and I can really relax into the pedicure. She is very detailed and really cares about the work she's doing. Everyone is pleasant and the atmosphere is relaxed and clean.

I chose a powder that was supposed to be lighter, but it ended up being a completely different…read morecolor because the label was switched. I spent two hours at the salon, and the nail technician didn't seem very well trained. Tony, who is apparently the manager, had to come and finish my nails. I really appreciate that he focused on ensuring the client was satisfied and took the time to get the job done correctly

Very friendly staff and walk ins are available and helped really fast. Comfortable atmosphere and…read morereasonable prices! Seems to have lots of regulars that they know by name, which is really comforting to see in a business. Will definitely be back again.

I am extremely disappointed with my experience at this salon. I went in expecting a professional…read moremanicure and instead left with significant damage to my natural nails. During my service, the nail technician used an electric filing system on my natural nails. Since the manicure, all of my fingernails have become extremely thin and brittle, and the damage has continued as my nails have grown. Most concerning, one of my thumbnails has now split/separated into two layers, leaving me having to protect it while the damaged portion grows out. I contacted the owner to explain what happened and show her the condition of my nails. Her response was essentially to ask me what I wanted her to do because she had never seen anything like this before. I found that response particularly disappointing. As the owner of a nail salon, I expected concern, accountability, and an effort to address the damage--not for the responsibility of determining a solution to be placed back on me as the customer. This isn't simply a matter of not liking how my nails looked after a manicure. My natural nails were physically damaged, and I am now dealing with brittle, peeling, and splitting nails that will take months to completely grow out. I understand that problems can occasionally happen with any service. What matters is both the quality of the service and how a business responds when something goes wrong. Unfortunately, I was disappointed with both in this situation. I would strongly encourage anyone considering this salon to be cautious about allowing an electric file to be used extensively on their natural nails.

To quote Jim Carey, "I've had better." We tried this place…read moreas our old salon was sold to new ownership. My mom, wife, and I all went in. They both got mani/pedis. I just got a pedicure. What went well: The place was clean. They got us in same day on only a few hours notice. The foot massage was good. The pricing was reasonable. The nail polish selection for my wife and mom were good. What didn't go well: My wife waited 45 minutes past our appointment time to even get water while sitting in the chair. She had to ask for it. She waited 1 hour after our appointment time to get started on her pedicure. When she started, my mom and I were done and had to wait for her entire service. The nail guy, I don't know his name, cut her nails VERY short without asking how short she wanted them, then blamed my wife for it. Other people were getting started while she was still waiting. Overall, not worth it. It was pretty obvious they were invested in their regulars, which is good and all, but if you want your new customers to become regulars, you need to treat them well too. Maybe you'll have a better experience. Maybe you'll be treated well. Maybe not.

Great service and quality! Clean and friendly environment. Highly recommend this salon in Monroe!read more

Nail Salon Alert - Monroe…read more I had a very disappointing experience at a local nail salon today. Customer service was extremely poor from the start. I requested a French pedicure with regular polish and was told it couldn't be done--only gel was an option. I know that's not accurate because I've had that exact service done there before. The owner kept trying to push a gel pedicure despite me clearly declining. When I decided to leave, he then told me I owed $10 for simply running water in the pedicure chair. I refused, and he even threatened to call the police--I told him I'd gladly wait. The whole experience felt uncomfortable and unprofessional. Looking back, I should have trusted my first impression--there were no customers, and the atmosphere was off. Lesson learned: don't compromise quality for convenience. Stick with places you trust, especially when it comes to self-care. #CustomerExperience #MonroeNC #SelfCare #KnowYourWorth

I go here all the time, the staff are nice and flexible as per usual. I always leave here satisfied…read morewith my nails even when my designs are typically more complicated. The environment is so nice and clean, when my friends ask me where to get there nails done i always recommend here.

It was my birthday weekend & my friend was in from out of town. Seeing the reviews for Bamboo Nails…read morehad us really excited to finally have our nails done together again. I had called to make an appointment for both of us, & they said there was time available the next day, which we scheduled. The next morning I changed my mind & decided I'd like to do a pedicure instead of a manicure, there were still a few hours left until our appointment so I gave them a call. They asked what time our appointment was & then said it was fine to switch that over. The next day, we arrived 10 minutes before the scheduled time. Coming in we were greeted by an employee who told us to sign in & then left. We signed in & after standing around deciding if we should be picking out colors or not, we decided to sit down. There were 4 employees working with 3 customers. So far, you could say it's going fine, I understand a busy schedule & that something things run behind. It is now 5 minutes past our appointment time & no one else has even acknowledged us yet... We waited about 15 minutes past our appointment time & decided to walk out. I'm not sure what they mean with over 15 years of service but the location I went to had signs that said "Now Open" & we later noticed handwritten signs on the side of the road promoting a sale. Another random thing was that the wifi name they have isn't called Bamboo Nails but rather the previous nail place name, which kinda threw me off a bit too. Overall, they weren't horrible & nothing bad happened. It's just the customer service aspect of it that I'm talking about today... At least direct me to pick a color or let me know where it's okay to sit, even a simple mention of we're running late but finishing up & will be with you in a moment would've been enough.. /: Pretty disappointed & maybe a little glad we were ignored because it ended up giving me an uneasy feeling

Lily Nails has been my go to salon for about two years.Theresa and Kim do a fantastic job with SNS…read moreon my natural nails. It's a warm and friendly salon and the staff is friendly and welcoming.

Always have a good experience every time l go. People are extremely nice and professional. Very…read moreinviting space and good service.

Don't recommend this place. I got a gel manicure. Prior to going my nails were hard. They did not…read moresoak the nails to remove the previous polish. They drilled it. Afterwards my nails were soft and brittle. Within days the gel nail polish started chipping and breaking. I went back to them and all they were willing to do is not charge me for the soak to remove the current gel polish. Even though they are fast the quality is subpar.

While the nail tech did a good job with my pedicure, she was very rude when I said I didn't like…read morethe color of my nails. I will not go back to this location as a pedicure cost almost $100 now and I wound be treated this way. Very rude and unprofessional

I recently moved to Monroe and was really excited to check out this salon. I came in for a refill…read moreservice. There appeared to be an employee holiday party happening during business hours while customers were still inside--which, given the holidays, wasn't an issue to me. However, it felt as though the nail technician was obligated to take me as a client and was interrupted from his festivities. I sat down, complimented his Christmas sweater, and explained what I wanted done. From the start, he was condescending and very rough with my hands, but I didn't say anything. Every request I made, he countered with options that didn't make sense. I'm not a nail artist--I simply asked for a soak-off because he didn't have the matching acrylic powder. Instead, he kept insisting on refilling with what he had, even though the colors didn't match and I wanted a French design. He repeatedly told me a French wasn't possible because the acrylic difference would show, which is exactly why I originally requested a soak-off. I tried to compromise by choosing a dark nude or gray, but it still wasn't the look I wanted. He then told me he couldn't do a French at all. At that point, I told him that as the artist, he should be able to offer solutions rather than rushing the process. He responded by speaking rudely in his language to his coworkers and then abruptly got up from his seat. I have never been treated this way in any establishment. I was shocked, confused, and embarrassed, and I truly wish I had never stepped foot inside. I came in with high hopes and left with nothing but attitude, rudeness, and disappointment--and no holiday nails I was so excited for. Moral of the story: ask all questions at the front desk before being assigned to a technician, so you don't end up with someone who clearly doesn't want to work or be bothered. (Tom)

I asked about prices BEFORE I got Amy work done. $15 for a polish change seemed steep, but it was…read moreok if it was the correct price for a French manicure. I did ask the gentleman at the counter for the exact price and he said $15. I also was quoted $38 for a pedicure with the same polish. Fast forward to when it was time to pay. They were charging $68. They said it was $5 additional for French manicure and that the guy didn't know the correct price. So why have him at the front desk answering pricing questions if he doesn't know prices? Even by their figures, $38 + $5 + $15 + $5 = $63. Then they tried to say that $5 extra was for Gel polish. I definitely did not get gel polish. I told them that. They said they would correct the price. When I looked at my receipt, they charged me $68 anyway. These people are shady! I will never be back! My nails are chipping pretty badly and it's only been 5 days. There's no way it's gel polish plus they didn't cure the polish, it air dried. They are liars!

I mean the picture speaks for itself! Such a beautiful salon and everyone is super nice!read more

Great service and attention to detail. Fair prices. Huge range of color options and super locationread more

Great service and loved my last pedicure with the rocks and candle of the scent I felt so relaxed.read more