Sam always does an amazing job! She is great with helping to pick out colors and nail shapes that…read moresuit the individual. She always goes above and beyond. I appreciate her very much!!!

Kara (or Cara) did my SNS and did a fantastic job. She is super meticulous, did an excellent job…read morewith my shape and was efficient and was fun to talk to. I had to get 1 tip to complete my nails and normally I notice the difference in the shape and thickness when a tip has to be added. Not with her, she made it look like my natural nail. The music they play is great, the place is clean and cute. Fair pricing too! I have been looking for a place local to me that I was impressed with. I would recommend her and will be going back.

The staff is super sweet and accommodating. I've been going here for a while now to get gelx and I…read morenever experience any chipping! I highly recommend Jenny or Ammy!

One of the worst places I have ever been. I had to take he nails out because the arylicic was…read morestaring to come off and it got infected. Now half of my nail is broken and for what 75 bucks??v its so not worth it. + The girl there also did a couple of the nail trapezoid. Insanely bad!!!!

This salon does an excellent job and the quality is top notch with very long lasting results. It's…read moreclean and the girls are very friendly. The problem is wait times. I have waited 45 minutes with an appointment more than once. I called ahead to get one nail repaired and again with an appointment waited over 30 minutes. Busy is understandable and they work very hard. The problem is they don't tell you they are booked and too busy when you call to make an appointment. My only feedback is please don't make an appointment for when you're slammed. Tell me you are busy so I can plan a different time. Also don't charge to fix the rare lifting nail only days after having a fill-in. Otherwise the experience is perfect!

First of all, when you go to a nail salon, you expect a clean and hygienic environment --…read moreunfortunately, this place did not meet that basic expectation. I went in for a builder gel manicure, and the technician who worked on me was not gentle with my hands or nails, which made the experience uncomfortable. At the end of the service, I was asked to wash my hands, but there were no towels available to dry them. I had to walk back to the front of the salon with wet hands, where I was then expected to pay.

Great service and quality! Clean and friendly environment. Highly recommend this salon in Monroe!read more

I have been going there for years. I use Jolene for SNS with gel top coat on my nails and…read morepedicures. She is awesome.

Nail Salon Alert - Monroe…read more I had a very disappointing experience at a local nail salon today. Customer service was extremely poor from the start. I requested a French pedicure with regular polish and was told it couldn't be done--only gel was an option. I know that's not accurate because I've had that exact service done there before. The owner kept trying to push a gel pedicure despite me clearly declining. When I decided to leave, he then told me I owed $10 for simply running water in the pedicure chair. I refused, and he even threatened to call the police--I told him I'd gladly wait. The whole experience felt uncomfortable and unprofessional. Looking back, I should have trusted my first impression--there were no customers, and the atmosphere was off. Lesson learned: don't compromise quality for convenience. Stick with places you trust, especially when it comes to self-care. #CustomerExperience #MonroeNC #SelfCare #KnowYourWorth

I go here all the time, the staff are nice and flexible as per usual. I always leave here satisfied…read morewith my nails even when my designs are typically more complicated. The environment is so nice and clean, when my friends ask me where to get there nails done i always recommend here.

It was my birthday weekend & my friend was in from out of town. Seeing the reviews for Bamboo Nails…read morehad us really excited to finally have our nails done together again. I had called to make an appointment for both of us, & they said there was time available the next day, which we scheduled. The next morning I changed my mind & decided I'd like to do a pedicure instead of a manicure, there were still a few hours left until our appointment so I gave them a call. They asked what time our appointment was & then said it was fine to switch that over. The next day, we arrived 10 minutes before the scheduled time. Coming in we were greeted by an employee who told us to sign in & then left. We signed in & after standing around deciding if we should be picking out colors or not, we decided to sit down. There were 4 employees working with 3 customers. So far, you could say it's going fine, I understand a busy schedule & that something things run behind. It is now 5 minutes past our appointment time & no one else has even acknowledged us yet... We waited about 15 minutes past our appointment time & decided to walk out. I'm not sure what they mean with over 15 years of service but the location I went to had signs that said "Now Open" & we later noticed handwritten signs on the side of the road promoting a sale. Another random thing was that the wifi name they have isn't called Bamboo Nails but rather the previous nail place name, which kinda threw me off a bit too. Overall, they weren't horrible & nothing bad happened. It's just the customer service aspect of it that I'm talking about today... At least direct me to pick a color or let me know where it's okay to sit, even a simple mention of we're running late but finishing up & will be with you in a moment would've been enough.. /: Pretty disappointed & maybe a little glad we were ignored because it ended up giving me an uneasy feeling

Lily Nails has been my go to salon for about two years.Theresa and Kim do a fantastic job with SNS…read moreon my natural nails. It's a warm and friendly salon and the staff is friendly and welcoming.

Don't recommend this place. I got a gel manicure. Prior to going my nails were hard. They did not…read moresoak the nails to remove the previous polish. They drilled it. Afterwards my nails were soft and brittle. Within days the gel nail polish started chipping and breaking. I went back to them and all they were willing to do is not charge me for the soak to remove the current gel polish. Even though they are fast the quality is subpar.

Beautiful nail spa, pricing is fair and nails came out great. Will definitely come back.read more

I recently moved to Monroe and was really excited to check out this salon. I came in for a refill…read moreservice. There appeared to be an employee holiday party happening during business hours while customers were still inside--which, given the holidays, wasn't an issue to me. However, it felt as though the nail technician was obligated to take me as a client and was interrupted from his festivities. I sat down, complimented his Christmas sweater, and explained what I wanted done. From the start, he was condescending and very rough with my hands, but I didn't say anything. Every request I made, he countered with options that didn't make sense. I'm not a nail artist--I simply asked for a soak-off because he didn't have the matching acrylic powder. Instead, he kept insisting on refilling with what he had, even though the colors didn't match and I wanted a French design. He repeatedly told me a French wasn't possible because the acrylic difference would show, which is exactly why I originally requested a soak-off. I tried to compromise by choosing a dark nude or gray, but it still wasn't the look I wanted. He then told me he couldn't do a French at all. At that point, I told him that as the artist, he should be able to offer solutions rather than rushing the process. He responded by speaking rudely in his language to his coworkers and then abruptly got up from his seat. I have never been treated this way in any establishment. I was shocked, confused, and embarrassed, and I truly wish I had never stepped foot inside. I came in with high hopes and left with nothing but attitude, rudeness, and disappointment--and no holiday nails I was so excited for. Moral of the story: ask all questions at the front desk before being assigned to a technician, so you don't end up with someone who clearly doesn't want to work or be bothered. (Tom)

Horrible pedicure!! Left a lot of dead skin on my feet and nails, didn't throughly clean my feet…read more Never going again, definitely never recommending.

I mean the picture speaks for itself! Such a beautiful salon and everyone is super nice!read more

I went in yesterday April 25th 2026, at around 12:30-45pm and I said I wanted gel acrylics, I had a…read morespecific design in mind. These nails were my prom nails, the original shark design was supposed to match my dates shark shaped tie pin. I'll add pictures of the original design along with my final nails. I wish I never spent money here and I am beyond disappointed and I genuinely want my $65 back!! She started my nails and proceeded to paint all my nails with french tips which made me think she was going to ignore the design I wanted completely and then she tried to do the design on top. While doing my nails a customer came in and tried to get her to rush my nails so my nail tech could do hers specifically, my nail tech proceeded to rush and do the teeth for the shark on top of the blue and left the edges beyond sloppy and i tried really hard to help think of how to fix how crooked and poorly painted the shark teeth were and brainstorm with her but she wouldn't fix it or make it look neat at all and to make it worse she put the shark eyes on top of the teeth and then tried to put a top coat on it when it wasn't what I wanted and she knew that and could tell by the look on my face. So I finally told her to scratch the entire design and just make all my nails french tips. After I left I noticed one of my nails are super crooked and all my other nails are all different lengths. Even after she put my fingers together and made it look like she was making them all even lengths. She was taking calls while doing my nails and never speak to me the entire time except to ask for what nails i wanted and to see the design again. It felt like I was inconveniencing her by even showing up to get my nails done. I am beyond disappointed with these nails and it was awful service. I rarely get my nails done and so going in and getting nails that 1. don't look good, 2. aren't the design I wanted, and 3. the customer service being awful definitely doesn't make me want to get my nails done again and especially not here. There is also hair stuck in the polish of one of my nails and the top coat on that same nail is peeling off.

Great service and attention to detail. Fair prices. Huge range of color options and super locationread more

Great service and loved my last pedicure with the rocks and candle of the scent I felt so relaxed.read more