Maria is the best at what she does. She really focuses on details and leaves your nails perfect…read more She makes you feel very comfortable overall. Would definitely recommend.

She gave me the best mani/pedi of my life, along with great nail care advice. She is a…read moreperfectionist with a great sense of detail, who never makes you rushed. Her prices are great for the amount of time and effort she puts in. Tip her well, she is worth it!

2 nails water bacteria, or fungus, all nails & toe nails now extremely fragile. Used Gel X. My…read moreissue was my usual lady went on leave and the person I used in her absence was cool though I had an issue with her work one time. I gave her another chance because when my lady came back the gel nail polish she applied on her return kept chipping days later- I assumed it was her application of the product that was the issue- so I went back to the lady that helped me while she was on leave- bad idea cause the same moisture issue happened again but worse! The vibe: 1 nail lady literally fell off of her chair today, and it's happened before with another (get new employee chairs) Coffee machine is broken - everyone is kind but some technicians need expert training on nail care and the manager is absent and unresponsive. You'd think they'd wave the gel x removal to care for my nails that they damaged but no I was charged- I even left a 10% tip goodbye... my regular mani pedi is bad too cause toe nails were cut uneven and left sharp (had to fix it myself) but she did ok on the cuticles.. The excuse: I waited 4 weeks/ which I asked if that would be ok on my last appt and I was told yes because I keep my nails short and cut square with rounded corners - I work a lot so time is money for me- what hurts is not the cost of service is that the cost of service was my nail health! my nails need repair and treatment because of the lack of expertise and required care from this salon

This place is such a ripoff. Charged me an extra $50 for chrome when most places charge an extra…read more$5-$10. My nails look mid, the nail tech completed missed putting top coat on the sides of my nails. So not worth the prices they have. There are dozens of better places to get your nails done in Miami. The quality is so below average at this place. I have come twice with different nail techs and left disappointed both times. I would NOT recommend this place to anyone.

I like the cleanliness of the place and also the size of the service area. I want to feel relaxed…read moreand enjoy my experience when I go to these places. So it's important to me to feel peaceful. Roxanne is a keeper and the wait time is tolerable. The music is light and calming. Please don't ever change that. My only suggestion is they ask their people to be aware of the "spa" experience. There were two technicians that would not shut up and they were talking to each other (more like screaming) from one side of the spa to the other. Perhaps some customer experience training would help.

This experience was completely unacceptable…read more I booked a 10:00 a.m. appointment for two people, specifically requesting that we be seated next to each other. We arrived on time and checked in as instructed. My friend was eventually seen, although it was about an hour after our scheduled appointment. Meanwhile, I continued waiting. By 11:35 a.m., I still had not been seen. During that time, I watched numerous clients who arrived after me get seated before I did. I spoke with multiple employees throughout the morning to make sure I hadn't been overlooked and reminded them several times that I had a 10:00 a.m. appointment. No one offered an explanation, an apology, or even an estimate of when I might be seen. I asked to speak with a manager and was told there wasn't one on duty. I then asked to speak with the owner and was told the owner wasn't there. At no point did anyone take ownership of the situation or make any effort to resolve it. Waiting an hour and thirty-five minutes past a scheduled appointment without ever being seen is unacceptable. Delays happen, but what is not acceptable is the complete lack of communication, accountability, or basic customer service. More than anything, it was incredibly disrespectful of my time. I ultimately left without receiving any services because I simply could not wait any longer. This experience was frustrating, unprofessional, and showed a complete disregard for customers' time.

I've been very impressed with the quality I receive here. To be honest I think Kayla has improved…read moreimmensely as her techniques have gotten better over the course of time Iv'e been going. Her manicures are EXCELLENT where the cuticles are trimmed perfectly with care, and her gel application is great! I LOVE her pedicures, for she gets into the deep hangnails and cleans all that out!! I've been to places before where you feel that little pressure in the big toe because you just need the sides cut a little, & they tell you too see a Dr! Really, Kayla and Nelson trims everything down to prevent in the ingrown feeling. I will continue to come, and you always feel welcomed.

Wife and family have been coming here for over 10 years. Me only recently, never got pedicures done…read morebefore. Kelly (owner) and her staff are always friendly, and courteous. They have been following the COVID-19 safety protocols, and doing appointment only services. We had 5:00 PM on a Saturday appointments and we were the only people inside the salon. During such a tricky time we really appreciate the lengths they've gone to make us their customers feel safe. I would highly recommend this place to anyone.

Great service, professional and amazing place which is clean and sterilized. Dayana is highly…read morerecommended.

So happy I found Dayana! She was extremely sweet and detailed with everything she did. I went in…read morewanting a cleaning, she suggested I shape them . I'm beyond grateful for her suggestion because she shaped them beautifully. I also had the dip nail mani and a pedicure. She was so detailed and didn't cut me not once! Very gentle and clean. Definitely coming back !

Ken is kind and meticulous. I appreciate his attention to detail and willingness to squeeze me into…read morehis schedule. I came in with tips, and he quickly and gently removed them prior to the dip mani. He was careful to file the correct shape as well. The outcome was beautiful. Yusimi did a great job on my pedi. She was gentle and attentive to the health of my feet. The price was much less expensive than a nail salon down the street, so that is a plus. I had a great experience and will be back.

I doubt the owner/manager cares, but this salon has lost me as a customer…read more I had an appointment scheduled and arrived about 15 minutes late, which I completely own. When I arrived, I was told they were short-staffed, assumed I wasn't coming, and gave my appointment to someone else. The other person wasn't even there yet, the salon wasn't busy, and I was literally in the shop... however he no interest in figuring out my appointment. I may have waited or came back if he seemed interested in figuring out solution, but he didn't, in addition to this was really his second strike in mishandling me as customer. On a previous visit, I got a gel manicure and pedicure before a trip, and my nails started peeling less than an hour after leaving. I called immediately and was told by the same guy, I could get them redone for free when I returned from my trip. I was gone for three weeks, and when I came back, that was no longer honored because "I should have came back sooner" - even though I had specifically been told to come back when I returned. I continued coming because Phen is an absolute sweetheart and I adore her (she wasn't the one who did my peeling manicure btw). Unfortunately, between these two experiences, I'm done. I don't expect perfection, but I do expect good customer service and for people to honor what they say.

I arrived on a weekend vacation with my nails in rough shape. I searched around my hotel & found…read moreUmara. It was easy to make an appointment online. Was able to walk from the Fairfield hotel without issue. Staff were friendly & space was clean. They had plenty of color options to pick from. I went with a gel polish manicure. She was efficient during my service.

Umara's quality and service are outstanding. I've tried other spots in Doral, but nothing…read morecompares--this is my go-to now. I always book with Laritza--she's amazing!

The service is always great and friendly. Geydis has been my nail tech for the past year and my…read morenails never looked better.

As of today you lost 2 clients for the second time. If your appointment platform (Vagaro) is giving…read moreyou trouble and even sending mistaken updates you should fix. I've been hearing of this issue way too long or your first impression employee needs some trainning. I have shown up for my long confirmed appointments and even early due to your requests at times to find out you can't fit me in. One too many times. Also, personnel turn-around way too often not informing your clients there's a change until you arrive thinking it's with the person whom you booked service with. Again, maybe customer service training may help.