I'm so upset, if I can give them negative stars I would! I have not only been a loyal customer, giving them 2 glowing yelp reviews but have defended the ridiculous price I pay for my nails every 2 weeks to everyone I know. Telling everyone I know that I will never go anywhere else but today they lost a customer forever. Based on a 2 minute conversation with non other than one of the owners Madeline. I'm angry and super sad because the 2 nail techs that I usually work with are worth every penny but obviously the owner has no sense of customer service and doesn't care to lose a customer. As much as I have praised this place, I hope I save someone from the absolute anger and disappoint I felt today.
I have a recurring appointment every 2 weeks on Saturday. I have been extremely flexible purely out of appreciation for how great Charlea and Yoemi do my nails but this was the last straw. 4 weeks ago I get a text from Charlea who does my hands, she's a master, that her new puppy is sick and she needs to reschedule with me. No problem! Truth is she does such a good job I can miss a week or even 2 and my acrylics still look great. So I go in for my pedi only with Yoemi. I get there and the owner (don't know which one) tells me that Yoemi is backed up and asks if I don't mind do it with another lady (no idea her name). OK.. what else can I do? I'm here. Fine..... This lady acted like I was bothering her. Worst Pedi I have ever received. She butched my toes, didn't grind down those areas from wearing sandals that needed attending, didn't acknowledge me once...a complete waste of money but I swallowed my tongue, noticing its a busy day and not wanting to make a scene...I leave.
2 weeks come and go, I was prepping for my little ones birthday so I didn't follow up either, and I'm not rescheduled for my hands at all. 2 days before my next appointment, hurricane Irma hits S Florida, I figured they would have to reschedule after all many of us were without electricity. No one calls me to make alternate arrangements. I get a text from Yoemi, who always does my pedi and she confirms that they're not going to open because of the hurricane. We just couldn't reschedule on a day that I wasn't working or that Charlea would be there to do my hands after they regained power. I understand, who can plan for a hurricane? Even though my daughters Birthday party was the following Saturday, I dealt with it. My nails looked horrible for the party but its only one more week I can hang on.
My next appointment was for tomorrow. I get a call at 7:00 pm from them...why are they calling me? They usually just send a text reminder..wonder what that's about..I'm at work I can't answer. A few minutes later I get my text reminder for a different time .. 2:30? I call them and what happened next was unreal. Madeline answers.. she starts by telling me that I don't have an appointment for tomorrow. What?!?!? I just got a text! No you don't have an appointment until 10/7...what are you talking about I ask her. I have an appointment every 2 weeks! Oh wait yeah, you have an appointment with Maria. What?!? who's Maria? No my appointment is with Charlea and Yoemi! No Charlea doesn't work Saturdays. This lady is calling me a liar..She goes on to say (as if to ignore the fact that I always do my nails with the same freaking people) that she wanted to know if I can come in earlier at 2:30 instead of 6. 1st she said that it was because it was overlapping with my pedi, then that they have a wedding at 5:30 and they wanted to close at 5...which is it?!?!
I tell her that I don't care at what time my appointment is but that I always do my nails with Charlea and on Saturday. She responds in an aggressive tone telling me that I must have misunderstood or got confused because Charlea has never worked on Saturday...This lady is ridiculous! Don't you have my records? Don't lie to me and tell me that I have never gone on Saturday to see the same people I've been going to on Saturday for months now! "Ma'am we wouldn't just change you, we don't do that!" WTF are you talking about? You just did! You changed my appointment to 2:30 without telling me! I know what days I go get my nails done ..it's the same every 2 weeks for the past 4 months!! So many other ways you could have handled this but to treat me with the tone she did and like if I was lying when she knows very well, or at least it's verifiable that I'm not was the last straw!!!! I'm done!
I have been flexible. I have been loyal but you're not paying me! I'm paying you and you just lost a customer. You are not fit to be the owner of any business that deals with customers. I will miss my girls...they are great at what they do but I've had my fill of paying almost twice as much as I would at the thousands of nail salons in the area to be treated with such disregard and disrespect. Don't go here. They don't care about their customers and don't hold value in repeat business. read more