Giving this place a second chance was a mistake. This nail salon has deteriorated since its new ownership. While aesthetically it's nicer in terms of the massage chairs and other details, all of the experienced nail techs left, and the nail techs remaining are completely inexperienced and some of them are very unprofessional. In a matter of months, I have been cut TWICE during a pedicure. I also recently had a gel manicure that lasted a total of three days before it started peeling off from every nail and I had to remove it at home by myself - a complete waste of $50 plus tip.
The first time one of the nail techs cut me during a pedicure about two months ago the owner reluctantly gave me a credit for me to go back and do my nails with somebody else another time.
Yesterday I had an appointment with my usual nail tech, but she was running late and I couldn't wait so I had to do my nails with someone else. This lady was extremely nice and kind, but unfortunately she was very inexperienced as a nail tech. She cut BOTH sides of my big toe on my left foot. My toe wouldn't stop bleeding and it was so unsightly to see blood all over the tools, the towel, and her hands because she wasn't even wearing gloves! How extremely dangerous and unhygienic to have a nail tech not wear gloves and try to stop the bleeding with her bare hands. She kept using this white chalk on my cuts and I just kept wondering how that chalk gets disinfected for the next person that gets a cut. In hindsight, at that moment I should've just gotten up and left, but I stayed, hoping that she wouldn't cut me again. To my dismay when she moved on to the next foot, she managed to cut me again! So in total, she cut me three times. Because of the delays due to my bloody toes and the fact that it was making it difficult for her to paint my nails, the entire manicure and pedicure took a total of two hours, which is absurd. There was only one other client at the time and no music playing but somehow the owner didn't realize at all how badly this pedicure was going because she was too busy putting up Halloween decorations. I paid and left in a huge hurry as I was now running late.
Today my big toe is red, throbbing and it hurts to walk. I'm also concerned because I'm supposed to wear high heels tomorrow for an event but I don't think I'll be able to because my toe is cut and swollen on both sides. Not to mention, I am really worried about getting an infection.
The worst part is that I gave the owner another opportunity to rectify the situation. I called this morning very calmly and explained that yet again, one of her nail techs had cut me. She got extremely aggressive and started to drill me on why I didn't say anything to her yesterday in person. I said first, it was awkward for me to have said something in front of the nail tech, and secondly, I was in a huge rush because the whole process took two hours and I had to leave. She began to get loud with me and insisted that I should've let her know yesterday. I don't know what difference it would've made if I had told her yesterday or today in the morning (less than 24 hours later). It seemed to me like she was missing the point. Obviously, she truly lacks professionalism and customer service.
All in all, I paid $65 plus tip yesterday to have my feet massacred and to be extremely uncomfortable as I walked all day. I'm also constantly applying an antibiotic ointment because I'm worried about an infection.
Do yourself a favor and find another nail salon with better management, experienced nail techs, and adequate hygiene! read more