OVERCHARGED I told them I would be 5 minutes late and they…read morewere nice about it, but I didn't get what I asked for. I asked for light pink chrome nails, and I got white iridescent nails. No cuticle care, and left mounds of cured nail glue under my nails. Also left enough space between my cuticle and the start of the nail where it looks like I've had them for a week. Everywhere on their website and in store their prices are posted. $65+ for an acrylic full set w/color. I was expecting maybe $10 more for chrome, at the most. My total was $104 and the whole time they wouldn't stop asking if I wanted my eyebrows or feet done. They asked me for tips after I tipped once already. Would not break down the price for me. They kept telling me to tell my friends, so if you choose to go here, make sure they do not overcharge you. And double check everything they do to make sure it is correct. I also was their last appointment of the day, and as a 17 yr old girl, I did not feel comfortable going alone. UPDATE: It has been 6 days and one nail already came off. No force, it FELL off??

I recently got a manicure done, and the experience was far from pleasant. The owner, Johnny, was…read moreincredibly rude when I simply asked if the nail polish used was old. The paint was thick, and it looked awful on my nails. Instead of addressing my concern professionally, he yelled at me. On top of that, the polish took a long time to dry, and had to redo a couple of nails because the paint got disturbed. It's as if asking a simple question is a crime at this place. You can definitely expect rudeness if you visit this store. Not just him, others working here behave the same. The environment is toxic and you can feel it.

First time at Jojo's Nail Spa about 7 weeks ago. Since then, I have made 3 additional appointments…read more I appreciate Jojo greeting me everytime I've walked in. I am extremely meticulous and mentioned prior to booking that I'd prefer someone who is precise and attentive. I ended up with Sha Sha, and she was wonderful. Her station is to the right once you enter the spa. I was transferred to her chair shortly after another technician had started, and she immediately took the time to understand exactly what I wanted. I'm so glad she spent a good amount of time asking and confirming because there was miscommunication and misunderstanding from the first technician. In this transition, she even consulted with Jojo, the owner, to confirm my desired nails for today's visit. Shasha is extremely detail-oriented: checking the shape after each nail, confirming the correct color of my powder base before starting, asking about my preferred French tip thickness, and pausing every couple of nails to ensure everything met my standards. I definitely gave feedback as she was working on my nails, and she made sure to complete everything to my liking. I truly appreciated her patience, communication, and commitment to getting every detail right. I know I am high maintenance; however, I certainly made our experience together worthwhile. Thanks again, Sha Sha. FYI --They take both cash and card payments. There is a 5% discount on cash payments. If you use their ATM, there is a $2 fee. There is no added tip line when you pay with a card, so cash, Venmo, Zelle, or CashApp tip is preferred. I think all of the technicians have a QR code to scan for tips.

I've been on the hunt to a good quality nail salon, but unfortunately this one isn't it…read more I got a pedicure and had to wait about an hour for a walk in which is fine, but they sat me in a pedicure chair turned on the water and walked away. I had to ask someone else to turn off the water because it was about to overflow then the original girl who turned it on SPRINTED back to turn it off and was apologizing. But never asked me about the water temperature which was scalding hot and obviously steaming so I couldn't even put my feet in. Then someone who came in after me got their pedicure first and a second person that also came in after me was going to get theirs started until another employee yelled at them to do mine first instead. Then the actual pedicure wasn't great. He did not scrub my feet or even trim down my cuticles which are some of the most basic parts of a pedicure?? Definitely not with the money and will not be coming back.

I stumbled upon this quaint shop while visiting family in Gates Mills Ohio. Everyone else I called…read morewas appointment only and she asked how much time I had and told me to come right over. I wanted a pedicure and to have my acrylic nails filled and I'm so picky about my nails. Tracy is the owner she is a delightful, kind and Amazing woman with a beautiful heart. My pedicure was fabulous and I just relaxed enjoy the moment. The ambience in the colors of the room and the music playing and just relaxed me and put me into a Zen state. The last place that had done my nails had a wreck them and I was embarrassed even show them to anyone her eyes popped when she saw them. She said don't worry we will fix you right up. My nails are so beautiful I cannot believe it they look exactly like my own nails and the color she chose for me is out of this world. I highly recommend the shop to get all the personal care your nails your feet and your spirit need. You will not be disappointed. Thank you Tracy for your expertise, your kind words, and the conversation

Went with my sister-in-law while I was in town for the holiday for mani/pedis and had a great…read moreexperience. Tracy was extremely warm and hilarious. Both she and the other nail technician (whose name I can't remember!) did an excellent job. I would definitely go back while in the area. My only complaint (which has nothing to do with the service itself) is that they need a better sign! Because it's on the second floor, it took us a hot minute to spot it.

I decided on a whim to get a gel manicure and a pedicure. I was in the area and Google listed them…read moreas the closest salon. They are a full service salon with hair stylists as well. The salon is very tidy. I was greeted warmly upon arrival and welcomed as I advised it was my first time. I was able to be assisted without a wait, which in most cases is a Christmas miracle. Vincent did my gel manicure and was so friendly and personable. Gina did my pedicure afterwards and came over to greet me while Vincent was finishing my nails. Gina was very accommodating and was very personable and attentive as well. I opted for the spa pedicure, which included callus removal, salt scrub and hot towels in attention to the usual nail filing, soaking and polish. I was given my choice of coffee or water. I was very pleased with my overall experience and would recommend them to anyone in need of their services.

After being a regular customer for years, I had a bad manicure by the owner's wife. She was surly…read moreand insulted me. Her husband was the usual one I went to, But at last minute I needed a manicure and another operator did a terrible job. I went back and was told I was no longer welcome there!

I believe it was a good work done efficiently in time. So far I have my gel nails for a day but…read morewait till the end of 2-3 weeks to say what will be like. There was no wait when I walked in even so they were busy with costumers. They did what I wanted to get done with colors.

Went for a pedicure. The staff was watching TV the whole time. When using the grater to remove dead…read moreskin, he cut my toe and it wouldn't stop bleeding. I had to go to the doctor the cut was so deep. Then he charged full price for the manicure. Service has deteriorated over the years. I'm never going back.

Great service. Great haircut! Well worth the 20 minute drive! Thanks Alex and crewread more

Thank you Jafar for my massage! Very professional and knowledgeable. He knew what areas needed…read moremore work then others. And stretched me enough to loosen me up. The aches and tightness was gone when I walked out the door!

Very clean friendly environment. The prices are reasonable.plus the place is inside a wonderful…read moregym.

EBF never disappoints. The place is very clean and comfortable. My facial was refreshing and my…read moreeyebrows were nicely shaped. Face is very professional and he enjoys giving his customers top notch service.

Amazing service, clean, friendly and speedy!!!!! Jessica was funny, sweet and thoroughread more

My husband and I walked in and was immediately serviced for pedicures. The AV Pedicure was just…read morewhat we needed. Both nail techs were nice and friendly. We had no issue and we are very particular about our feet. Thank you!

I've been looking for a new salon for a little while now, since my old one closed after over a…read moredecade of going there. It had been a little over a year since my last cut and I was getting pretty desperate. A neighbor mentioned Shawn Paul Salon and I called to make an appointment. I really appreciated that the Micaela asked a bit about my hair and what I was hoping to do at that point. The salon uses that information to make sure you're seeing a stylist that's a good fit for what you want. Definitely an awesome little touch. I had my appointment with Alyssa yesterday. The salon is gorgeous and so welcoming. Everyone was so friendly and cheerful. Alyssa was absolutely wonderful. She had lots of questions about what I wanted to do with my hair and took her time to listen to what I was saying and what I was hoping for. I usually feel awkward seeing a new stylist for the first time, since conversation doesn't always flow, but my appointment flew by. I could not be happier with how my hair turned out. Alyssa also gave me some easy styling tips since I'm pretty clueless when it comes to doing anything beyond a quick blow dry. I'll definitely be back to see Alyssa when I'm ready for a trim and will be recommending Shawn Paul Salon to everyone looking for a salon!

I called them to see if this was going to be a good experience for me and my daughter. The employee…read morewas awesome but as the employee explained to me that the owner didn't have time to speak with me, so I can ask her important questions that I knew that the employee could not provide for me. I needed to talk to the owner and she did not have no time for me she kept telling the employee to speak for her. It's just if she didn't have time to speak with me, she didn't have time to make sure that our time could be the best experience we ever had. As this being our first time going to a salon. I looked online and I seen the place and it seemed like it was going to be awesome experience, but I am a very sensitive person and I feel like I shouldn't be judged just because of that, but I give you the upmost respect and give you my quality time and money. I feel like I should get the same. I'm sorry I would've recommend this shop to anyone.