they told me on the phone they could do what i needed but they could not…read more nice people but don't go here

Salon has nail design pictures on the page, but does not offer design... When my friend and I…read morestopped by to get our nails done, it was extremely hard to communicate what we wanted due to massive language barrier. Through pointing and body language we expressed what colors we wanted. Sadly, the color that I picked was see through which I am not particularly a fan of... when I pointed out to the tech she had no idea what I was saying. Then I asked for a new color... she just added a new color on top of old one making quite a combo on my hands. My friend was done first and paid with her Amex card. I was right after trying to pay with mine and was informed salon does not take Amex (?) literally just observed my friend paying with one, but okay When I had my nails redone in San Diego, my poor nail tech spent over 50 minutes trying to get coating off my nails as it was done very poorly..

Beautiful salon - pedicure and manicures are done professionally…read more So happy with their services

From the owner: Brand New Nail Salon...Walk-ins Available or Call to Schedule an Appointment! Come visit us today.read more

I made an online appointment for a gel manicure and a pedicure. When I got only one lady was…read moreworking. I figured okay, maybe COVID-related. I told her I booked it online and wanted a man/Pedi. She told me once I sat down and started doing my nails that she couldn't do a pedicure because she had another client coming in at 4. I was really annoyed because I wanted a pedicure more and if I'd have known that I wasn't going to be able to get one, I would have gone elsewhere. My appointment felt rushed, but she was nice and friendly. My nails were chipping less than a week after I got them done. I so wanted to like this place. But the good news is, I went to another place this week and they did a worse job than her job.

I found this wonderful gem through Groupon. I had passed it a few times driving on 611, but never…read morestopped by. After reading other reviews and finding the Groupon I figured I would give it a shot. I got my hair washed, cut, and styled. The shampoo smelled amazing and Jessica (I think) showed exactly how much she was going to cut--with my approval. She styled my hair exactly how I asked. The environment was clean and the place had a good ambiance. Will definitely be back.

Horrible experience. I only wanted a pedicure done and they don't even take time to try and make…read moreyour nails look nice. I asked them to just removed the polish bc it looked horrible and no one apologized or let me know if there was anything else they could do. Waist of 30 dollars.

My nail tech Anna was fast and did a good job overall. She does not speak much English outside so…read moreit's hard to ask questions. I'm not much of a talker otherwise during a manicure. They need more variety for SNS colors.

I made an appointment for a manicure and pedicure this evening. When I came in, I spoke to the…read moremanager. He found an available technician to do my nails. The technician was rude from the very start. I was looking through the different nails colors, as I was looking he asks, "if I am done looking." I said, "not yet." He then goes ahead and tells me that I need to hurry up because he wants to show the women sitting down behind me... this was quite surprisingly rude. I then say to the women I am done, would she like to try. She abruptly says that she has chosen her color already. So already, I have had a rude interaction that was completely unnecessary. Against my better judgment, I decide to proceed to go through with this appointment because I was hoping that it would get better and I drove an hour to get here. But I was wrong. He was not pleasant to me while doing my nails and he was rude throughout. When it was time for my pedicure, he took me to the chair and said that my manicure needed to dry. I didn't know that he would walk off and have me sitting in the chair for nearly 30 minutes while he goes off and starts doing a woman's nails who came in after me as a walk in. I sat there waiting patiently, but I couldn't take it anymore. I said I'll pay the manicure but I will not be doing the pedicure now because the lack of respect for me and my time. I have never experienced such terrible customer service at a nail salon. The nail tech treated me like dirt! How can you have someone waiting that long while doing someone else's nails. I was the only person waiting. I regret coming here and not leaving when the nail tech started being disrespectful for no reason. When I said I'm leaving and not doing the pedicure, the manager tried to apologize and help but it was too late. The nail tech who was supposed to my nails did not even look up. So horrible.

the nail salon is dirty! I went for a pedicure and when I sat at the chair, I realized there were…read moresmall bugs what appeared to be hair floating in the water. when I let the nail tech know, she was very rude about it. you're unwilling to catch infections from this place, runaway fast!

It was our last day of vacation and my 11 year old had a "spa day" on her summer bucket list…read more Called in the morning and made a spa manicure appointment for 1:45. Dione our manicurist was amazing. Did the full spa mani package for my daughter, kept stopping to ask if everything was ok when she was clipping and doing cuticles. Made my daughter really feel like she was a vip. She did pink and pink polka dots on her little hands as requested and it turned out amazing. Overall great experience and would 1000% return and recommend

Best spa in the area from the pedicures, manicures, massages, and so much more. Always extremely…read morerelaxed and rejuvenated when I am there. It is truly a one of a kind experience

Letty and the rest of the staff are amazing! I always love getting my nails done at Serenity. It's…read morevery clean and such a great vibe, I've been recommending it to all my friends.

I have been here a couple of times and usually have very good experiences, but today was not the…read moresame. I went for a volcano pedicure and An eyebrow wax. My polish is uneven and my nails are so messed up. I asked for just a touch up on my brows and ended up leaving with stick thin eyebrows and wax all over my face and in my fair. My skin is very irritated which usually doesn't happen after waxing. Absolutely would not recommend. My self care day was completely ruined.

The staff is always so kind and attentive. I always get a good product from pedicures to gel…read moremanicures. The location is very clean and the staff are taking the pandemic very seriously.

So far this has been the best place in the area. Very clean. Prices are reasonable. I went in for a…read morepedicure and manicure. Only weird thing for me is that the guys do the pedicure. It a lil weird I always had females doing my pedicure before. Manicure was okay. First coating was light so they did another one but on the second one the lady didn't cover the sides so you can see missing spots. But the good thing is that they use good nail polish not the cheap ones. I also did my eyebrows. I really hate the fact that you have to lay down for it but she did a good job.

Great experience with Ching. She does a great job, takes her time and always has a smile. I had a…read moregel pedicure with callous removal

I never post reviews, and I used to go to this salon a lot a few years ago. I regret going back…read morethis time :( first- I'm very pregnant so I wanted to treat myself to a mani pedi before baby comes. Nail tech ended up making me bleed while doing my cuticles, and I bled A LOT. He had to apply pressure for several minutes to the cut he made on my cuticle/skin. Then he went to do a stone massage, I felt the water and told him it was much too hot. It was way hotter than it should have been. He looked at me and proceeded to pour the bowl of super hot water on both my legs and I even made a noise because it was so uncomfortable. He had me get out of the pedi chair myself, normally not a problem but I am 35 weeks pregnant. it took me a while to get out and he just stared at me the entire time. I even looked at him ready to ask him for a hand but he was really impatient with me. we do the mani and I asked for a simple French, regular polish. things are going better and then he cuts tooo deep on cuticle again and I bleed enough where he has to apply pressure with a small gauze. he did it again on another finger. My cuticles are very red on that hand now. then he doesn't finish the manicure and has someone else do it. this person finishes the manicure in record time but left me to dry at the manicure table for at least 30 mins with nothing drying my nails. eventually I had to ask if I should go over to the drying station instead and someone brings me over. everyone else around me gets a brief shoulder massage but they didn't do that for me. I thought OK they must be busy. I wait a little bit until I'm dry until I look at the time and realize I need to leave so I can eat because I'm starting to feel sick. It's been about 2 hours now (not so bad on a busy day maybe but because I didn't get gel or dip or anything I guess I thought it would be faster) get up and see that my heels are still wrapped in Saran Wrap with callus softener on them even though he finished my pedi!!!! At this point my hormones were starting to make me really emotional and I decided to leave without tipping (I paid a full $75 for the service) the manager chased me out and asked me why I didn't tip, so I told her everything. I've never felt the need to do something like that before. Within an hour of leaving, I not only chip some of the French tip off, my nail CRACKED! I am so disappointed and will have to figure out a way to fix it myself. wanted to do something relaxing before I give birth in a few weeks but it was anything but. :( I'm also feeling a lot of guilt, I've never had this bad of an experience there, and everyone else looked like they got a great service. my mother in law came with me and she was so happy, her tech was so nice and nails look amazing. I guess I got unlucky today.