Stephanie is fantastic! So sweet, personal and down to earth. Space is clean and not too hard to…read morenavigate. 10/10 recommend anyone looking for an experienced waxer!

Wax Lounge is A+! It's very clean comfortable. Stephanie is…read moreamazing. She is very professional and very personable. She always remember something about you on your return visits that you talked about on a prior visit. I would recommend d The Wax Lounge to a you e that needs her services.

Super fast. Super convenient. Super nice and friendly staff!!!…read more I tried sugaring for the first time and my tech was so good and knowledgeable. She walked me through the whole experience and made it doable. I suggest the sugaring over waxing any day.

I received an offer for a complimentary Brazilian service with a trainee and scheduled an…read moreappointment, also adding a lash lift. My 9:00 a.m. appointment was confirmed, but when I arrived, the salon was closed. I called and waited in my car, but no one ever showed up or reached out. While I understand scheduling issues can occur, a simple call, text, or email would have been greatly appreciated--especially since I drove from the Galleria area. It's unprofessional for a business to not be open during their advertised hours, regardless of whether clients have appointments. At 9:17 a.m., I was finally able to reach someone who informed me that the manager had been trying to contact me for two days because there were no trainees available for the time slots they themselves posted on the booking site. I checked my account just last night, and the appointment was still confirmed. No one ever attempted to contact me or cancel the booking. This experience was extremely unprofessional and disappointing coming from Sugaring NYC. I had recently canceled my membership with Hello Sugar and was considering returning as a client, but this experience only confirms I made the right decision to leave in the first place.

Great customer service. Always satisfied when I come here. The receptionist is very friendly and…read morealways willing to answer my questions. Mariah is a good waxer who gets the job done! Very quick and makes the experience practically pain free.

Arrived on time for my appointment and was told after checking in that the technician was 15…read moreminutes behind--which seems to be a recurring issue at this location. If you're running late, customers should be notified ahead of time, not once they arrive. The waiting area is very small, but I still agreed to step into another store and return in 15 minutes. I received a text saying the tech was ready and returned within 2-3 minutes, only to be told I "didn't respond fast enough," so another customer was taken and I'd have to wait again. Poor communication, poor scheduling, and dismissive front desk service. Being on time and accommodating shouldn't be penalized.

I scheduled a Brazilian wax and got in the same day. I received a text that she needed to move my…read more appointment up an hour. She was nice, friendly, and talked me through the whole process. I scheduled My next appt before I left.

I took a chance at this place following a horrible experience at a different salon and went in for…read morea Brazilian wax this past Thursday - I was very pleased with the outcome. Nicole is the esthetician who runs her business inside of the Reserve Salon & Spa, which is what you will find when you pull up the address in google maps. This business is within the Towne Lake Shopping center square and Cypress Wax Spa is located on the second floor in Room # 4. There is a very friendly receptionist when you enter from the 2nd floor, and numbers are posted outside of the Rooms/Suites. I was 10 minutes late because it was a bit unclear where the actual spa was located , but it was not a stressful experience because everyone was so friendly and helpful. Anyway, the entire experience was better than I actually anticipated. Nicole's station is immaculate, organized, and clean, and she is clearly well educated in her field, utilizing first class products. It was the most painless experience I've ever had, and she employs a plethora of organic and natural oils throughout the entire process. For my wax she did a quick refresh over my bikini area using jasmine cleansers and lavender oils, and then she communicated ingredients in what she was using when as she applied the product. She used both soft and hard wax, and walked me through her process every step of the way. What I really appreciated was her telling me when I would expect a more intense sensation during the waxing and when to breathe out since it had been a while due to being traumatized a few months back. She was consistently gentle in her approach and skill. Her communication skills were excellent. She did upsell me during my wax, but her pricing is extremely reasonable and the results are amazing. I can't tell you how much of a difference it makes when your esthetician is well versed in her craft and takes true pleasure in educating her clientele during the process. I was in the hands of a true professional, and I even went in for letting her use a high-frequency tool post waxing to reduce the breakout in a few spots caused by an ingrown hairs. Bottom line: Nicole knows what she's doing. She is a highly emotionally intelligent professional, she reads her customers body language ,and is not there to herd people in and out. She is fully focused on you from start to finish, and I will be returning soon.

In the words of ICE CUBE. THANK GOD IS FRIDAY…read more TODAY WAS A GOOD DAY TODAY I GOT THE PERFECT BROWS FROM THE SOFTEST HANDS IN THE BUILDING. I NEED THEM LIKE THIS EVERY TIME I GET SERVICE. No wait line, I was next, and service was fast and quick, she even place some numbing spray on A cotton ball, which made a bit of a difference. I'm not the lady who comes biweekly, I'm also not the lady who believes beauty is pain. It shouldn't hurt to look good. So I come once a month! Twelve times a year a great for me. If I want a cut shape for photos, makeup does the trick just fine for me.

My friend and I tried eyebrow threading here and were pleasantly surprised by the amazing results!…read moreThe wait was not long at all and the service was done with excellent care and precision! The ladies who helped us were very communicative and friendly!

When I moved here from California about five months ago, I visited a nearby wax center that…read morecompletely ruined my neatly groomed eyebrows. Fortunately, I discovered Mica, a talented eyebrow technician who has been able to restore my eyebrows in just three visits! I had initially underestimated the time it would take, but Mica's expertise and professionalism are truly remarkable. Mica recently opened a new, incredibly clean and spacious location. Her pricing is incredibly affordable, considering the exceptional quality of her work. She is incredibly personable and takes immense pride in her craft. I highly recommend that you stop searching and visit Mica's salon immediately!

Absolutely love mica! She has taken care of my brows for 5+ years! She never disappoints!read more

I had my first appointment with Crystal last week. The experience was wonderful! She is timely and…read moreefficient. Her studio is clean, she has great energy and plays great music. I've been getting waxed for about 7 years and considered myself intimately familiar with my skin and hair down there...or so I thought. I don't know what tricks she has up her sleeve but her technique, wax and after care has left me with minimal growth and no ingrown hairs!! No wonder her calendar fills up so quickly! I follow her advice with my own aftercare skin regimen too. I've already booked my next appointment :-)

Her work may be nice but her customer service is terrible , her attitude is disgusting , she never…read moretexts back , she complains about her clientele all day on Instagram when we are the ones who pay the bills . I have never seen a business women so tacky she can't even hold a conversation . She will not allow you to call and if she doesn't like your questions they will be ignored . Highly unprofessional I do not recommend at all ! As a first timer she should have tried to help me feel more comfortable not bash and ignore me

Excellent service! Clean convenient and on time. Smoothness that last. I'm a regular since opening…read moreday! Definitely a great experience.

I have been going to the wax den since they opened and they have been nothing but amazing and…read moreinexpensive! They're super accommodating, kind, friendly, and knowledgeable. Support black owned small businesses! & never step into a European Wax Center again :) Soo grateful for them!!!

Emily thank you so much for doing my services today. Sugar waxing has never been easier. I found my…read morego-to salon I am so happy i found this place.

Today was my second appointment at Hello Sugar-Cypress. I had the pleasure of having Brianna as my…read moreEsthetician. Brianna not only made my brows look amazing, but she is also great to chat with. It's always nice to interact with a professional such as Brianna. If you are in need of a wax or facial recommendations, you won't go wrong with booking Brianna!

Love this salon! Always great service and the best staff. Never been disappointed coming out of…read morethere. Great stylists shout out to Min and Ailan!

I love my haircut! I scheduled for a women's wash, cut, and blowdry. Prices are genuinely amazing;…read moremy hair was down to my lower back and was cut just below my chest with layers, the total was $75! For a wash, cut, and blowdry, it was such a deal! This was my second time here, I loved my experience with my first time at this studio that I had to come back. The inside of the studio is gorgeous, modern but still warm and cozy. I think I arrived 15-10 minutes early, and was seen a few minutes after I sat down. My hairdresser was Ailan, and she is the sweetest. She was very gentle with the hair wash and precise with the haircut. I showed her pictures of what I wanted, and she truly delivered! She did such a wonderful job, I'm really satisfied with her work.