I am kind of surprised that they've gotten all 5-star reviews prior to mine. I definitely didn't get good service, let alone 5-star service.
I showed up around 3 in the afternoon to get a mani/pedi. When I walked in, they asked me how they could help me and they asked me to pick my color. I informed them I was looking to get shellac so they handed me like 2 different giant key rings with tons of shellac colors. This is a good thing, because many places are very limited in shellac colors.
Anyway, I sat down in the chair in the lobby area to start sifting through the colors and I wasn't sitting for more than 30 seconds before they asked me to to move to the big pedicure chair, Also, not a bad thing.
This is when things turned for the worse. One lady started working on my toes while another lady set the stuff up to do my fingers. This was all within less than 2 minutes and I'm still sifting through the massive quantity of colors. Once the manicurist got her stuff set up she sort of just stared at me as if she was wanting me to hurry up and pick a color, so I gave her my right hand so she could go ahead and get started. It's not like I wanted to spend all afternoon there anyway, but at this point I already felt somewhat rushed. Nobody turned my chair on either, but whatever, all this could have easily been overlooked. Then the manicurist was rushing (Mind you, there was AT LEAST one, if not two workers there sitting around not working on any customers, so I'm not real sure what she was hurrying for) and during the cuticle part she ended up cutting me. So of course anything she put on my hands from that point on stung/burned. After she cut me, she slowed down a smidge, but still didn't go out of her way to do a great job. She filed my nails and and they were beyond crooked. In fact I pointed them out to her and she filed them down a little more. While they were no longer as crooked, they still weren't straight. About halfway through the manicure, this lady moved to work on someone else's pedicure and another younger lady came to finish my hands. This new chick was having some issue with her kid so she kept making phone calls while she was doing my hands.
Then at some point the lady who was doing my toes put the little lamp over my foot and didn't tell me and I couldn't see over the pillow that they put in your lap to do your hands. When I felt her grab my left foot I moved my right foot and my toe hit the lamp. I told her right away what had happened and even apologized that I had messed it up, but seriously, I had no idea that my foot was under the lamp and she just tells me it will be fine and continues on without doing anything to correct it.
Also, at one point, the lady who was originally working on my hands calls out to me while working on another customer to ask me if I want to get my eyebrows done. I'm sorry, but how about instead of trying to upsell me on something else, you focus on doing a good job on what I'm ALREADY paying you for??!!? Then IF you provide good service, I'll be more inclined to request additional services and come back for repeat business.
Basically, I walked out with a cut finger, crooked and rough edged nails, nail polish on my skin, and some nails missing polish on the side of the nail. I also, of course, had a discolored bump in the polish on the toe that hit the lamp and some spots on my finger nails where the polish wasn't spread thin so it was very thick/lumpy. On top of all of that, aside from asking me if I wanted a bottle of water, trying to upsell me on an eyebrow wax, and giving me directions on where to move my hands/feet, not one of the three ladies so much as spoke a word to me. I thought this odd, being that previous Yelp reviews mentioned how genuinely friendly they were.
The price I paid for a shellac mani/pedi would have been a GREAT price at less than $70, had I walked out with a nice finished product, but it was way too expensive for the crappy service I received! I gave them two stars because they had lots of shellac options, got me in and out pretty quickly, and offered me a bottle of water. But, really, that's being generous and I definitely will not be back. read more