DO NOT RECOMMEND and would not refer a friend.
Booked a GEL manicure which was smooth over the phone. We showed up on time and were immediately approached when we walked in. Sat down with colors in hand to choose from.
My technician yanked my arm to get my hand closer, twice (sorry I'm short). I was shocked as I would expect her to ask me to scoot up instead of aggressively yanking on my arm?
My daughter's nail table had the previous customer's nail files and nail dust still on the table and the tech brushed it off but didn't use anything to clean the area. My daughter's technician also immediately asked for her color but since they were so quick to seat us we hadn't picked one out yet, which unfortunately seemed to annoy her.
Still picking colors and my technician files my nail bed and pushes my DRY cuticles back with her fingernail instead of a sanitized metal tool that I'm used to. I'm also used to soaking my cuticles first as part of the process but this was a new place so I went along.
I was told to go wash my hands. The sink and soap bottle were dirty. There was also an option to use a bar of soap...but I think you can imagine the filth of that.
My technician then starts applying clear paint and I asked if she would be willing to cut the cuticle since I'm used to that in any other manicure that I've ever had. She told me she did cut my cuticle, that I talk too much and implied I wasn't paying attention. This is false. You can see in the picture my cuticle is still there.
When I asked for a natural GEL color that was transparent, my technician said no but my daughter's technician was very helpful in finding 4 colors I could choose from so I picked from those choices. My daughter and I were talking about the cuticle issue and her technician interrupted me to tell me they were saving us $5 by not soaking and doing a full manicure and that if we wanted to pay the full $28 we should have spoken up. This was confusing from a customer standpoint since we requested a GEL manicure on the phone, they quoted $28, they confirmed GEL manicure when they sat us, I asked for her to cut my cuticles, and then didn't do a manicure?
At that point, I wanted to be done and out of there because of course they are talking in their language to each other and it really became kind of a hostile situation and very uncomfortable.
Within 2 min of finishing my nails, my technician greeted a recurring customer so welcomely and started working on her nails. I think the good reviews are for recurring customers that got past the initial visit? I'm not really sure.
After my daughter's nails were done, my daughter's technician took our payment, printed a receipt and instead of waiting until we were done signing, she just walked away leaving us at the front to sign and then....I guess leave the signed receipt on the counter? I totally regret leaving any sort of tip. We are both in the service industry and we were very generous to them!
Overall, the technicians were rude, argumentative, not apologetic, and lacked any sort of customer service skills. While they were cheaper than other options, it's not worth it to me for the unprofessionalism, not using sanitized tools, and the dirty conditions. There are many other options to choose from...definitely try H.O.C. Nail Bar and Spa. I love them! read more