I have been coming here for years. Have always had excellent service for mani and pedis. Really enjoy the new look in the salon and the discounts. I always make appointments and haven't had any extended wait periods. read more

For starters, I've been to this location a few times in the past and never had an inherently bad experience there. It was pleasant enough for me to continue going back and I enjoyed the ladies that worked there. However, I'm not sure if there is another client that looks like me and had caused issues with staff or what the case may be, but the man who has the walkie talkie that did my nails tonight stopped me last time and asked if I was "the customer causing problems earlier" and I was clearly confused and told him no. To which he apologized and I told him to have a good night and vice versa. Tonight though, I went back and asked for a simple fill with an ombré and chrome finish. Which apparently was the most outrageous ask anyone has ever made and the first guy said it had to be a whole new set in order to accomplish this (with no further explanation). Then I got passed off to another lady who stopped halfway through grinding down my old set and reshaping the nails to hand me off to the person who I'm assuming is the owner (the same one who had asked me before if I was "causing problems" last time I'd been in) and he finished the set. However, as you can clearly see there is white all over the sides of my fingers from the airbrush where he just told me to wash it off with soap and water AFTER putting on cuticle oil and sending me on my way. PLUS, idk if it's just me, but this chrome finish doesn't look rubbed in all the way. It looks like chunky glitter still where it should just be a shined finish. I just think this place has become much more trouble than it's worth, and I believe I've been treated differently because they think I'm someone else. Which is crazy because they could just look at the name on the appointment slip to prove otherwise, but I'm no scientist or anything. I still paid because ultimately what I asked for was still done, but this shouldn't have been a nightmare to accomplish. I still absolutely love the lady in the shop with the shoulder-length hair (can't remember her name). She's always been sweet and done a great job. Never had to worry about mediocre work from her read more

Nail Masters - Reference picture - Nail Salons Near Me - Burlington, Washington

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I have been a loyal customer of this salon for 16 years, always booking appointments in advance, paying in cash, and tipping generously (around 25%). Unfortunately, since the change in ownership, the quality of service has declined significantly. At my most recent visit, the nail technician repeatedly hurt me during the service and did not apologize or adjust her technique despite it being obvious I was uncomfortable. That alone was enough to make the experience unacceptable. This used to be a place I trusted and returned to regularly, but after this experience, I will not be coming back. read more

I've never in my life actually got an infection from a nail salon before coming here. Not only are all of my nails a different shape and he cut my big toe nail weird and lopsided. I literally have pain and an infection on my toe!!! See picture circled in red. My friend and I were questioning the cleanliness of the place, I should have walked! I don't think they clean instruments between people. There was a cut toe nail in the basket holding the instruments that wasn't mine :( I'm so disgusted I'll never be back read more

Nail Masters - Nail Salons Near Me - Burlington, Washington

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Used to be very good, now there is a whole new crew of people and you better bring those translation headphones because they will be talking about you the whole time you're there! Plus, painful pedicures! read more

I called for a full and they made an appointment very smoothly!! Came in and was greeted with smiles and laughs!! Annie was the lady who helped me and she made sure to communicate what I wanted and that she will be able to fix what other nail salon competitors did badly on my last set! She talked to me about their pricing and how for what I paid at another salon was crazy and they wouldn't charge or do the low quality service l had previously gotten and my other salon! Renovations were made to the inside and it completely set the mood and you couldn't tell you were at some little nail salon in Skagit!! Absolutely obsessed and very grateful for Annies work and will be a returning customer!!! read more

Nail Masters - I asked for pearly short soft almond nails with white polka dots on my ring fingers! ;) - Nail Salons Near Me - Burlington, Washington

I booked an appointment and asked for a simple fill - when I drove to my appointment and arrived they let me know I cannot do ombré nails (nude-pink) with gel. I was told I could do one color all over nails or leave. So I got up and left - absolutely lazy and SO rude. This was my second time coming here and I will not be coming back. If you want lazy rushed service this would be the place- I have never been told I can do only a simple color or I can leave the salon. Absolutely unbelievable! read more

Such a nice place! Absolutely no wait on a Monday mid afternoon for a pedicure. She took more time on my toes and feet than any other salon i've been too and was very considerate. Gladly will be back read more

Nail Masters - Nail Salons Near Me - Burlington, Washington

I like this place. Atmosphere is nice. Salon is kept up and clean, I really don't smell the acrylic at all. I have terrible nails that are very short and super thin. Most nail techs get very frustrated and try to upsale me a lot. I can't have long fake nails as I am in the construction industry. I go here because they have not once tried to upsale me then get irritated when I say no thanks. read more

Made an appointment after calling and asking if they do Hot Gel, Gel Overlay or Gel X. They said yes they do them. I booked a nail and pedicure. I got there for my appointment and they told me they don't do Hot Gel, Gel Overlay it Gel X. I was very upset. I realize that aren't up on the latest technique. Very few Salons do it up here in Burlington. The Spa was beautiful. I had a nice pedicure. The girls were all very nice. I suggest the girls take a course on these new nail techniques. You get more money. They go for $80 and up! read more

Very disappointed in my pedicure. I smudged the polish putting on my sandal. Jessie just added another layer of polish. It is NOT smooth, actually very amateur looking. I was so upset, I didn't want to go back. No wonder this place is not as busy as it used to be. No quality! read more

THIS IS THE BEST MY NAILS HAVE EVER LOOKED. staff was so kind and amazing, my nails look exactly like the inspo pic, although we started 30 minutes later than my appointmen. TOTALLY WORTH IT. i will be coming back every time read more

Pros: the technicians are very kind Cons: POS system is faulty (which they've blamed on their wireless connection - you own a business. Do better). Their card terminal confirmed my transaction on a Sunday, however a receipt didn't print, so they told me it didn't work and they needed to run my card again. I said, but it said confirmed, and they insisted on running my card again. So they ran it a second time. It didn't work that time, it threw an error message. They insisted again that it didn't work, even though I could see it on my banking app. They then asked for another card to run. I regretfully ran a different card, and a receipt printed that time. They had run my cards for almost $300 at this point for 3 manicures with gel polish. I was then told if the charges both went through to come back on Tuesday to get one refunded. This meant time out of my work day to return to the salon and get this fixed. Of course both charges hit my accounts, so I had to go back today and get one of them refunded. Which she said would take 3 days to go back to my card. Additionally, it's been less than 48 hours and both my nails and my daughters nails have started to chip. I've never had gel chip this fast. Lessons learned, do not go here for gel nails, and if you absolutely must, pay cash. I will not be returning and will be telling everyone I know not to go there. read more

Nail Masters - Large chipped nail, less than 48 hours later, no hard work, no stress on nails. - Nail Salons Near Me - Burlington, Washington

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Do not go here. Creepy guys working. Two people came in for redos. While I was there It was two days ago and one of my nails has already come off. Horrible. Not clean. read more

IEverywhere I go people ask me "where did you get your nails done"? Nailmasters! The best service, spa procedures, custom polish colors , lovely people and gorgeous results! No reason to go anywhere else but when I have , I've regretted it . read more

Nail Masters - Nail Salons Near Me - Burlington, Washington

The expensive pedicures are so rushed. I remember the days when a pedicure would be a full hour - with an amazing massage. That doesn't seem to be the case anymore (at any salons). A few of the gals there need a few lessons in 'personal service'. Being rude to customers is a daily event there, with no concern if the customer returns or not. I will probably continue to go there, due to not finding a salon that seems to be better in this area - which is pretty sad! read more

This was by far the best full set experience I have had to date in Washington state. Ben was incredibly kind and talented. The designs he is capable of creating are absolutely gorgeous and fun. I love my nails and plan on making this the only salon I go to in order to get my nails done. If you're planning on visiting, make an appointment with Ben, you will not be disappointed. read more

Nail Masters - Hombre nails - 3 colors - Nail Salons Near Me - Burlington, Washington

Amazing experience again, Ben always suggests a idea and then nails it! I always go in with nothing in mind and he just so kind, salon is clean, and detail is great! read more

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If I could leave no stars I would!!! I went in Saturday morning and asked if anyone was available to do a fill-in, but they were busy, so was asked to come back at a later time, but I had to go to work. So I called this morning(Sunday) around 11:30 to see if I needed to make an appointment for today and was told that Sundays were "first come, first served" no appointment needed, so I told the lady I would be on my way to get a fill-in. Well when I get there, there are two nail techs in the front, and one of them is working with a customer. So I asked the other nail tech if she was able to service me and she says "No, I'm waiting 15 minutes for another customer!" How is that "first come, first serve" service when I showed up before the other customer??? The nail tech then proceeded to tell me not to wait, and asked me to come back @3pm! Like why should I wait 3 hours when your place of business isn't busy at all?! Very upset and disgruntled customer, and I won't be back. I would not suggest anyone else visit this place of business! read more

By far the WORST nail salon experience of my life. I went in for a full set of acrylics and a man did my nails (not sure of his name). He did not clip my cuticles. He did not file, clip, or buff my natural nails or apply any product before slapping nail tips on while gluing my fingers to the nails. They did not have me wash my hands at any time during the trip, even after buffing and grinding down the acrylics, leaving dust all over me. He did not compare each nail to the others, leaving them uneven. Then proceeded to leave paint all over and my fingers glued to the nails. Asked how I was paying in the middle of my service. Did not follow with any sort of oil or lotion and then proceeded to motion to the highest tip option when I paid. read more

This was my first time going to this nail salon. I showed Jon a picture of what I wanted and he delivered EXACTLY what I wanted down to the number of crystals. I will definitely be going back. The atmosphere was great price was great and the technicians were very friendly. Thank you Jon. read more

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Ben was great! Love my fall nails They keep the salon clean and I'm always happy when I leave, can wait to go back! read more

Nail Masters - Nail Salons Near Me - Burlington, Washington

I went here for the first time today and I must say, absolutely LOOOOVED! Ben was great' he made sure that I didn't leave unsatisfied. Definitely will be coming here for now on. read more

Nail Masters - Nails. - Nail Salons Near Me - Burlington, Washington

Greatest service, always friendly and make my nails look amazing every visit! My favorite nail place to go too! read more

Nail Masters - Nail Salons Near Me - Burlington, Washington

This was only my second time here. The first time wasnt HORRIBLE but not great. Service is not very friendly but they did a good job on my nails so I didnt really care. THIS time, I waited 25 mins to get a pedicure after they said they could get me right in. The only thing they said to me in the very beginning was 'pick a color' then I proceeded to wait 25 before anyone came over. From the beginning the guy was a little rough. He poked me so hard with the cuticle cutter, I actually said OUCH out loud. Literally moments after that, he was using the callus remover and took a big chunk outta my toe causing it to bleed for 30+ mins and going thru 2 bandaids. The ONLY saving grace, the guy was super apologetic and you could tell he felt bad. It was hard to be mad at him bc he was so sweet about it. They still charged me full price and my nails didnt look very good. I will never go back. read more

I went to nail masters on Sunday for a pedicure. I tried calling to make an appointment but the phone did not seem to be working so I decided to go there anyways and see if they had time to do a pedicure on me. This was the second time I've been there, the first time was a very good experience I had the same thing done and my pedicure lasted me literally an entire month with no chipping or anything this time around is different as you can see in the pictures. They were pretty busy and I would have been very understanding if they said they did not have time right now I would have came back instead they took me in I waited about 30 mins until someone started on me then for her to rush and now my pedicure looks like I've had it for weeks only to have it for two days. Very disappointed! read more

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Short wait time. She asked me multiple times if I was satisfied with the shape/design And did an amazing job. She matched the design and shape I wanted perfectly. read more

Nail Masters - Nail art - Nail Salons Near Me - Burlington, Washington

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This is the best mani/pedi I've had in a while--possibly ever. Louie did my acrylics, and I cannot say enough good things about this man. They didn't have the color I wanted, so he made me one out of dip powder and matched it to exactly what I wanted--without me even asking!! So nice, they do an amazing job, never going anywhere else again. read more

During our visit we were asked ELEVEN times whether we wanted to pay cash or not, and if so we would get a discount. I stated I didn't have enough cash and would be paying via credit card each time I was asked (by the same person.) As we were leaving I handed the technician $20 as a tip, he walked us to the register, rang us up and when the screen prompted for a tip, he reach over and went to push the tip button and I slapped his hand away, telling him we gave him a tip already. After getting home my girlfriend's cuticles all began to bleed profusely. We cleaned that up and they soon stopped, then just a day later the polish began to chip off. We won't be coming here again, and will be advising friends and family to go elsewhere too! read more

Master Nails in Burlington-Very disappointing. I went back in Phase2 and one day the place was packed. No social distancing-none!.I made my appointment online and when I got there, it had not recorded. Wouldn't have stayed anyway with it so full. I called the manager and he said, "we have plexiglass up" So? Only the technicians were behind plexiglass for manicures. None at the pedi stations. Another time I went in, the manager was not wearing a mask and I had to tell him put it on. This week, I called and made an appointment and the man who took my call did not put my name and phone number on the appointment sheet. I got there and my technician was not there. They had no way to contact me even though I am in their system. I loved Sunny, my manicure-pedicure tech. She is the reason I moved to Master Nails. She is gone and so am I. Good work by employees-lousy management. Too bad. read more

Make sure you understand what their charges are up front this is the second time they have told me one price then charged me WAY more than expected. read more

You need your toes done, even in the Winter! The staff went above and beyond, and the massage was amazing! I always book an appointment with my favorite gal (One) and she is timely and professional. Love this place! read more

They've got my vote! You save $2 for every service if you pay cash. My husband got a pedicure and I got a manicure so we would have saved $4. The location needs o be corrected. They're actually by Super Mattress and not by Men's Warehouse. We called to book an appointment for 5:45 pm found the place after we'd given up looking for it an hour later. They were still willing to service us and Van took his time and did a great job. My husband loved the effort they put into his pedicure as well, regardless of how near it was to their closing time. Overall, I give them two thumbs up for customer service. The salon was also clean and had a great vibe. read more

I go to this salon exclusively. They are efficient and professional. I have never left feeling unsatisfied with my experience there. I highly recommend Ben, he does a beautiful job, and he is the quickest person I have ever been to. The salon is recently remodeled and it is beautiful. The clientele that goes there are almost always repeat customers which clearly speaks for the quality of work done in that salon! read more

I contracted a fungus from my pedicure and ended up in the emergency room when it cracked and got infected

I went here several times when it was Sassy Nails. It's pretty hit or miss. I just went 4 days ago for a shellac manicure and my fill. My polish is already peeling off my nails, and it's only been four days! I mean.. it's shellac.. that shit is supposed to last for two weeks. I should know.. I've been having my nails done professionally for over 15 years. The female technician seemed a bit shaky and I had to tell her to make sure she smoothed my acrylic down well, or my nails would lift too quick. She asked me if I wanted them "thick" or "thin". I just want it so that my fill and polish lasts for more than 4 days. It's really hard to find someone who actually knows what they are doing. I went to Jabooda nails two weeks before this, and Tom was amazing. I only went to nail masters this time because Jabooda was too busy. I won't go back to this salon again. I'm tired of paying these prices, giving a tip, and getting crappy service. read more

Ben is not even close to as professional or talented as Charlie is. After being misunderstood by his 'trainee' who couldn't speak or understand English, and being charged for new nail tips because his 'trainee' cut my natural nails off...HE CHARGED ME FOR THE MISTAKE, AND I WAS LEFT WITH NO NAILS!! Unless you are able to have Charlie do your nails - I would not use this salon anymore. Barb G read more

Do yourself a favor and skip this place. I felt so rushed (even after making an appointment). They had children's pedicure chairs which is why I tried them out in the first place. Not worth it. My daughters pedicure was so short it may as well have been just a polish change! My pedicure was rushed and when I looked at my toes the polish wasn't even on correctly :(. My manicure I scheduled a pink and white fill. The guy rushed and said he didn't even have time to do it. The fill was terrible and lifted two days later. I normally give people the benefit of the doubt and give them a second try... I will not be back and I do not recommended this place to anyone who asks. This review was submitted about the store in Burlington Washington. The individual who believes I posted this for the Mill Creek business and apparently it means I am trying to ruin their business THREE YEARS LATER honestly never have set foot in your place and I won't. read more

Awful service. Been there twice and both times my nails are left fat, bumpy, and uneven. Don't recommend at all.

I want to give this place five stars, but the prices do seem to change. They have always treated my family and I really well. My husband loves the hot stone pedicure. My daughter loves getting her nails done and when she gets a pedicure they have two cute kitty chairs for your younger child to soak their troubles away. I almost always get a french manicure but this last time I decided to switch it up and was given excellent suggestions. read more

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