Ian and I loved our cuts and the service. It was our first visit, but definitely not our last.read more

I just recently starting coming to get my nails done by Katrina and it's been the best experience I…read morehad getting my nails done.

My Erin, my injectionist is quite the professional. Being new to the Pacific Northwest it took me…read morequite a while to finally find an injectionist that wouldn't give cause eye ptosis, or some other subpar result. Erin is open to collaborative feedback so that we can get my look just right, and is great about giving you less to start with, saving you money AND a more natural look. She's not just pushing product into your face. I really appreciate her. I also love Zoe my facialist who went to the local Evergreen College for beauty school. I do my dermaplaning and my facial (both) with her and it is so professional and highly skilled and uses the most top notch products (Eminence) the ones I used to get in Scottsdale. I didn't even have this great of treatments when I lived in Seattle. Very impressed, and looking forward to trying their masseuse Heather and the other masseuses as well. Appointments already on the book!

I unfortunately did not have a good experience with my massage at Pure Skin. I booked what I…read morethought would be a relaxation massage with medium pressure, but the therapist specialized in fascia massage, which was not communicated to me beforehand. The session involved a lot of very light pressure and holding pressure points, which was not the type of massage I was looking for. I was hoping for a traditional relaxation massage and felt disappointed that this was not clarified before the appointment. I also let the therapist know that I do not like having my calves or stomach massaged. When I expressed this, she pushed back and explained that she needed to work on those areas and that I could decide after the session if I liked it. Even after I repeated that I did not like those areas being worked on, she continued to return to them. She also offered to incorporate CBD lotion, which she said might help. I agreed, but later found out it added an additional $25 charge that was never mentioned beforehand. After the session she also suggested that energy work might be good for me in the future. I explained that energy work has never been helpful for me, but she responded that I had simply never experienced her energy work -- similar to how she insisted I would benefit from the calf and stomach work. Overall, I felt like my preferences and boundaries were not really listened to. I simply wanted a straightforward relaxation massage with medium pressure. Because of this experience, I would not return.

I recently went in for my second back waxing appointment here, and unfortunately the experience was…read morenoticeably worse than my first visit. I'm new to waxing, so at first I wasn't sure whether what happened was normal, but after talking with my wife afterward, it sounds like it was not. During my first visit, after the waxing was completed, my back was wiped down and some type of soothing cream was applied. This time, the moment the final strip was removed, the technician immediately walked out saying, "I'll see you at the front." There was no cleanup, no wipe down, and no aftercare product applied at all. I had to put my shirt back on over a raw, sticky back, which was pretty uncomfortable. Additionally, the wax/oil felt significantly hotter than during my first appointment. For a service that ends up costing around $100 with tip, I expected a bit more of a spa-like experience and consistency. To be fair, this place receives very good reviews overall, so maybe this was just an off experience. I even wondered afterward if I had somehow offended the esthetician, though I can't imagine how since I'm not much of a talker. They seemed perfectly fine when checking me out and even scheduled me for another appointment in 4 weeks, so I'm honestly just trying to make sense of the difference between visits. Unfortunately, this experience was enough that I won't be returning.

Always a lovely vibe! A quaint place that feels personable, and you'll love the results!read more

Joy is awesome. She is excellent at making me feel comfortable while she skillfully works her…read moremagic. I'm always surprised at how quickly time flys by.

Joy does such an amazing job! She is a very talented and talks you though everything she is doing…read more She is really friendly and obviously loves what she does for a living. I highly recommend her for anything you need! The studio is also kept very clean and COVID friendly. Here is a picture of my lashes she did today, I got a lash lift and tint

I'm so happy Sadie decided to open a spa in Pullman!…read more The space is small and cute. I've so far stopped by for a facial and an underarm wax (or sugar?). Both appointments were great and I love that she has sugaring as an option. I think a lot of people come to her for a lash lift & tint or lash extensions but I haven't tried those services yet. Booking through her website/the Square Go app is super easy.

already had my shape, she asked me if I only needed a touch up and went to town messing up perfect…read morebrows! I always get threaded and now my eyebrows are destroyed.. well one is she wasn't allowed to touch the other one! I'm furious!! I no longer have perfect brows after all of 10 mins in this place

Went in today,no wait(the mall is ghost town).While there I didn't realize one eyebrow was a little…read moreuneven,no big deal,I can pluck a couple of eyebrows and be ok,but the cream she put on me caused an instant allergic reaction with hives by my eyes.Luckily I was able to wash it off immediately and I am ok,but it was not looking good ,and it happened instantly.Much better hours later.

The lash tech was great and nice it was pretty inside good customer service recommend this place…read moredefinitely coming in again soon :)

I got so LUCKY!!!!! So glad I made the drive to this amazing…read moreshop! They were so knolagable and friendly! I go in Monday for my extensions!!!! If I were able to get in sooner,I would have! I forgot the name of the gal who is doing my hair Monday,but stay tuned for pictures and my experience! I know it will be great!

Professional expertise High skill level to address complicated issues. Took me w no appointment…read moreto fix the catastrophic color and cut from another salon. Very kind and understanding. Knew exactly what to do while still being sensitive - Empathy with expertise. It doesn't get any better than that! Janet and Sonya are my new angels!