I hate to leave bad reviews but I feel I'd be remiss if I didn't share my experience. The one bright spot is that the design on my daughter's nails by Nick looked great.
We walked into the salon at 10:00 and the place was full, as in every single pedicure basin was in use along with several of the manicure stations. Every tech was deep into a service. Oh, and the overfill seats were also full. I told them we both had appointments at 10:00. We were asked to wait at one of the few empty manicure stations...which we did for more than 30 minutes. Then Nick began my daughter's nails and tells me someone is setting up my pedicure and it will be just a few minutes. Well, as it turns out, they were setting up the station, but not for me. To his credit, Nick was visibly frustrated and told them I was next (this is an assumption based on context as he was speaking another language, but he pointed at me while speaking.)
Fast forward 10 more minutes and I'm escorted to the pedicure chair. I was asked if I wanted callus remover and I say, of course, that's why I'm here. She agrees that I need it and tells me that it will be $5 extra. I agree with that as I'm thinking I'm about to get some nice callus removal gel and a pumice stone. Nope, instead, she whips out the callus razor. For those of you who don't know, those are illegal for use in nail salons, per the Nevada State Board of Cosmetology. I've been informed of this at other salons that don't use them. Normally, I don't make a big deal out of it as it does get the heels super soft. However, since I was charged $5 for an illegal tool, I feel that is a shady business practice. Here's a link to the rule, in case you're interested:
https://www.nvcosmo.com/nail-care-services
I take issue with their appointment protocol or lack thereof. They clearly will take any and all walk-ins when they open at 9:30, regardless of those who have an appointment at 10:00. It's unfair to those of us who make an appointment, which is suggested, to wait more than 30 minutes for someone who walked in to get our service.
First, I wait, with an appointment, then I'm up charged for the tech to use an illegal tool, and the final straw was when the owner charged me $50 for an acrylic fill! The full new set only cost me $55. Clearly, greed is the name of the game at Nail Envy, and with a salon on literally every block in town, I'll gladly take my business and my money elsewhere. read more